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Academic/Intern Portfolio
for
Kendall Feaster
Bachelor of Science in Business Administration,
Marketing - Candidate
Candidate Summary
Enclosed you will find a collection of exhibits that highlight personal development in both the academic
and work environments as a student and intern. In most cases, the exhibits are initiated with a summary
of the project which outlines the objectives, target markets and the various strategies pursued.
Additionally, the academic work captures advertising, media and overall marketing recommendations
made by the team based on overall case study objectives. As a student in the Scheller College of
Business at Georgia Tech, we are encouraged to incorporate facets of what we have and are learning
into our group projects and internships. Toward that end, you will find that the exhibits contained within
this portfolio integrate various disciplines to achieve comprehensive and thoughtful conclusions to the
assignments.
Artifact	Summary	
My	responsibilities	during	my	summer	internship	at	Michelin	
North	America	required	me	to	help	Michelin	create	an	
ecommerce	program	that	sells	tires	directly	to	consumers	for	
the	first	time	in	the	company’s	history.	I	helped	research	the	
consumer	journey	while	buying	tires	online	and	highlighted	
the	challenges	and	opportunities	for	Michelin’s	ecommerce	
program	based	on	what	the	market	is	currently	offering.	I	then	
helped	prepare	communications	that	would	be	sent	to	dealers	
when	they	enroll	in	the	ecommerce	program.	At	the	end	of	my	
internship	I	created	a	presentation	to	share	my	experience	
with	Michelin	employees.
PROJECT OVERVIEW
•  Preparing to sell tires online
•  Review online consumer journey
•  Prepare dealer communications
•  Challenges
•  First time selling direct
•  Short time period to complete
•  Opportunities
•  Set a new standard for ecommerce
•  Reach more consumers
CONSUMER JOURNEY
•  Understand current online tire shopping standard
•  Review shopping experiences across multiple websites
•  Promotions, pricing, ratings and reviews
•  Consolidate findings into spreadsheet
•  Provided a look into the standard consumer experience
•  Point out the positives and negatives
•  Used as a reference when designing the consumer journey
•  Provided knowledge on market offering of installation and road
hazard
•  Not offered by Michelin until ecommerce program
SUMMARY
Balance Lifetime
Rotation
TPMS Disposal Fee Road Hazard Lifetime Flat
Repair
Avg Installation
Price
93% 71% 21% 29% 29% 14% 17.45
Conr
ad’s
Pep
Boys
Discoun
t Tire
Co
stc
o
Right
Turn
Sa
m’
s
Be
lle
Sullivan Tire
man
Col
ony
Kauff
man
Griffin
Bros
Se
ar
s
N
T
B
Installation
Price
19.9
5
21.4
8
16 15 15 15 19
.9
9
Included in
tire price
17.4
9
15 18 19 17
.9
9
16
.9
9
Lifetime
Balance
X X X X X X X X X X X X X
Lifetime
Rotation
X X X X X X X X X X
TPMS
X X X
Disposal
Fee
X X X X
Road
Hazard
X X X X
CONSUMER JOURNEY
•  Challenges
•  Showing the benefits of a tire in an online setting
•  Opportunities
•  Customize user experience
•  Recommend tires based on driving experience
•  Show benefits
•  Set a new standard for tire shopping online
•  Goodyear only other tire manufacturer to sell online
•  Take advantage of online ratings and reviews
•  Key learnings
•  Online tire shopping experience should be simple, fast, and informative
COMMUNICATION PLAN
•  Communicate to dealers about the ecommerce launch plan
•  Create communication to notify dealers of upcoming program via flyer
•  Look at past internal communication to create outline for flyer
•  Work with agency to create
•  Provide program details and sign up instructions
•  Encourage dealers to sign up for program
•  Highlight mutually beneficial relationship
•  Smooth transition into ecommerce program
•  Provide feedback and criticism for agency
COMMUNICATION PLAN
•  Communicate to dealers about the ecommerce launch plan
•  Create communication to notify dealers of upcoming program via flyer
•  Look at past internal communication to create outline for flyer
•  Work with agency to create
•  Provide program details and sign up instructions
•  Encourage dealers to sign up for program
•  Highlight mutually beneficial relationship
•  Smooth transition into ecommerce program
•  Provide feedback and criticism for agency
COMMUNICATION PLAN
•  Challenges
•  Encourage dealers the ecommerce program is mutually beneficial
•  Address dealer concerns about competing with Michelin
•  Opportunities
•  Highlight win-win-win scenario
•  Encourage dealers to sign up
•  Key learnings
•  Importance of knowing how to communicate with different audiences
Artifact	Summary	
	
My	responsibilities	included	creating	advertising	objectives,	a	creative	strategy,	a	
media	plan,	a	media	schedule,	and	finally,	a	creative	advertisement	for	Rollins	
Financial.	I	also	provided	reasons	for	these	suggestions,	citing	the	target	audience	
and	budget,	discussed	prior	with	Rollins	Financial	representatives.	I	also	discussed	
the	effectiveness	for	the	suggested	advertisements,	discovered	through	group	
research.
ROLLINS FINANCIAL INC.
FALL 2015
GROUP #3
KATELYN ADCOCK
AUBREY WILSON
KENDALL FEASTER
ALEX WOOD
TABLE OF
CONTENTS
ADVERTISING RECOMMENDATIONS
MEDIA RECOMMENDATIONS
OTHER RECOMMENDATIONS
1
1
1
2-4
5-6
6
7-8
9-11
12
13-14
Creative Strategy Conclusion
Ad-by-Ad Creative Strategy
Creative Executions
Creative Strategy Introduction
Advertising Objectives
Target Market
Media Objectives
Media Strategies
Media Schedule
Message Weight
Golf Tournament Booth 15
ADVERTISING
RECOMMENDATIONS
TARGET MARKET
There are two target audiences for Rollins Financial. The first is individuals/
households between the ages of 40-65 with at least $50,000-100,000 in
assets. These individual are primarily concerned with investing their assets and
planning for retirement. The second is individuals/households between the
ages of 25-40 who may not yet have the assets to invest, but are still interested
in financial planning services centered on retirement planning, life insurance,
savings, etc. The primary focus for Rollins Financial services is the metro
Atlanta area.
ADVERTISING OBJECTIVES
In twelve months, increase awareness of Rollins Financial by 10% among
the target audience.
In twelve months, get at least 50% of those who are aware of Rollins
Financial to comprehend that Rollins Financial offers personalized
financialized planning and the benefit of comprehensive services.
In twelve months, increase qualified client leads by 10% compared to the
previous twelve months.
1.
2.
3.
CREATIVE STRATEGY INTRODUCTION
Our advertisements aim to be relatable, while focusing on the benefits of a
smaller financial firm, specifically one with the around the clock personal
attention to clients. The ads reflect how Rollins Financial cares about the best
interests of their clients and show what it is like to be a Rollins Financial
client. The advertisements also have a color scheme consistent with the
brand’s logo and a similar layout is employed across all mediums to establish
continuity and familiarity with the brand throughout the campaign.
1
ADVERTISING
RECOMMENDATIONS
CREATIVE EXECUTIONS
MAGAZINE AD
2
ADVERTISING
RECOMMENDATIONS
CREATIVE EXECUTIONS
AIRPORT AD
3
Choose Rollins Financial,
The Obvious Choice
With airtravel this is an obvious choice but with financial services people often
choose to be grouped in with the masses at large firms rather than choosing a
smaller firm that provides more services and more personal attention to clients.
Rollins financial provides around the clock personal attention to your finances.
Which do you prefer?
(404) 892-7967
www.rollinsfinancial.com
ADVERTISING
RECOMMENDATIONS
CREATIVE EXECUTIONS
GOLF AD
4
5
ADVERTISING
RECOMMENDATIONS
AD-BY-AD CREATIVE STRATEGY
MAGAZINE AD
The magazine ads show relatable and attractive images with a header that
focuses on the needs of the targeted demographic to grab attention. The ads
then go on to give a brief introduction to the brand emphasizing that they are
a small financial firm and say how Rollins financial will take care of your
finances so you can focus on the important things in life. Each ad gives a
specific example of something enjoyable in life that the target audience can
relate to. The content of the ad reflects how Rollins Financial understands and
cares about their clients best interest. The ads also show how being a Rollins
financial client will improve your life by having a close relationship with a
financial firm that is almost like a caring family. The ad emphasizes how Clients
can enjoy the good things in life knowing their finances are well taken care of.
These ads are relatable, provide the audience with a reason for becoming a
client and define some of the brand values.
AIRPORT AD
The airport advertisement captures audience’s attention by using the headline
to ask viewers a question, “Which do you prefer?” and presenting them with
two scenarios: a crowded economy flight and a quieter first class flight. It is
also relevant to airport travellers who are about to board a full flight. The
advertisement also includes a subhead at the bottom, “Choose Rollins
Financial, the obvious choice”. The subhead reinforces the “obvious” answer to
the question: a smaller, more personal first class flight. The body copy ties in
the airplane analogy by comparing Rollins Financial, a smaller and personable
firm, to that first class flight when compared to the larger, crowded firms.
Rollin Financial’s logo and contact information is placed at the bottom in
white, so that it stands out to viewers.
The color scheme of this advertisement complements Rollin Financial’s logo
and maintains consistency.
ADVERTISING
RECOMMENDATIONS
AD-BY-AD CREATIVE STRATEGY
GOLF AD
6
The golf tournament advertisement is set up in such a way as to immediately
catch the viewer’s attention by drawing their focus to a photo that is relevant
to them - someone teeing up on a golf course. The headline has “Let us focus
on your finances” in capital, bold letters to immediately cue the audience to
the purpose of the advertisement. The subhead works to reinforce the
headline and provide a segue into the body copy below. The body copy
emphasizes Rollins Financial’s small size and personal attention, and explains
to the reader the benefit of partnering with a financial advisor that has these
characteristics. The logo is the only piece on the advertisement placed on a
white background, allowing it and the contact information below it to stand
out.
The color scheme of the ad is meant to complement the colors of Rollins
Financial’s logo and allows for a sense of consistency throughout the
advertisement.
CREATIVE STRATEGY CONCLUSION
Overall, our creative strategy will effectively communicate what being a
Rollins Financial client is like and provide relatable reasons for the audience to
become clients. The advertisements all also contain a way to find out more
about Rollins Financial and get in touch with the company, as a way to
hopefully increase client leads. The advertisements all have consistent
messages emphasising the personable characteristics of Rollins Financial.
They also maintain a consistent color scheme and similar layouts so that the
brand is easily recognizable regardless of which media the viewer is looking at.
7
MEDIA
RECOMMENDATIONS
MEDIA OBJECTIVES
Create awareness and client leads from the target market through:
Those in need of financial planning assistance may not be aware of Rollins
Financial and its services.
Differentiate Rollins Financial from its competitors by focusing on the
benefits of their small size, personalized service, and in-house tax services.
1.
2.
The golf advertisement and the magazine advertisement are more
segmented and focus more on specifically reaching an the target market of
40-65 year olds with at least $50,000-100,000 in assets. The airport ad also
reaches this target audience but additionally reaches the secondary target
audience - people between the age of 25 and 40 who may not yet have the
assets to invest but are still interested in financial planning services. Most of the
advertisements chosen focus on targeting Rollins Financial’s primary target
audience but we also included a way to target some of their secondary target
market to bring in as many new clients as possible.
TARGET AUDIENCE
Due to Rollins Financials limited advertising budget, we wanted to focus on
media that would get them the most segmented reach for their investment.
Because the readership for Atlanta Magazine are very engaged and intentional,
only a few magazine ads may be necessary to get through to readers. These
ads will be run twice a year around tax season in order to reach the target
market at a time when they need financial and tax services the most. The golf
advertisement is limited by the frequency of the event and therefore will only
be once a year. During the event itself, however, the ad will be continuous and
will be printed in each day’s pairing guide. The airport advertisement will get
the most views around holidays when there is a lot of airport traffic, so it will
be run 4 times a year for a total of 16 weeks. Each media on its own will be
infrequent but all together throughout the year they will be able to reach a
large portion of Rollins Financials target audience.
CONTINUITY
MEDIA
RECOMMENDATIONS
MEDIA OBJECTIVES
GEOGRAPHIC WEIGHTING
8
The primary footprint for Rollins Financial’s services include Atlanta and the
surrounding metropolitan areas. Our advertisements focus heavily on this
exact market. The magazine chosen is Atlanta specific, and the golf
tournament chosen for our program advertisement attracts spectators that are
primarily from the Atlanta area. The airport advertisement will be seen by
travelers coming in and out of Atlanta. While it is true that some of these
travelers may not be from the Atlanta area, we believe that the traveling nature
of these businessmen may lead them to still choose Rollins Financial in
addition to the travelers who are Atlanta residents. People moving to Atlanta
may also see the ad so when it comes time to switch to a new local firm,
Rollins Financial will be the first to come to mind.
CREATIVE STRATEGY IMPLICATIONS
By advertising across multiple mediums, including specifically targeted
magazines, airport dioramas, and golf programs, we will be able to reach a
large segment of Rollins Financial’s primary and secondary target market. By
planning a scheduling pattern for each individual type of medium, our
advertisements will be able to reach the audience at different times
throughout the year, ensuring that they are not overwhelmed with all of the
advertisements at one time. In addition, by creating a consistent theme and
message across all of the advertisements, the ad campaign gains a sense of
continuity, allowing the audience to become familiar with the ads and with
Rollins Financial as a whole.
MEDIA
RECOMMENDATIONS
MEDIA STRATEGIES
MAGAZINE
MEDIA CLASS:
Magazine Ad
MEDIA VEHICLE:
Atlanta Magazine
SIZE:
Half page (7” x 4.625”) color ad
CONTINUITY:
On occasion to boost awareness (twice a year)
EXPLANATION FOR ABOVE CHOICES:
Atlanta magazine has 68,341 subscribers, 94.1% of which own their
principal residence with an average value of $459,500 and 37% own two
or more homes. The average net worth of Atlanta magazine subscribers is
$1,209,600 and have a household income of $186,300. These demographics
match Rollins Financial’s targeted demographics for clients. The Atlanta
Magazine readers are also engaged and consistent readers. 91.9% of
subscribers read three or four of the last four issues spending an hour per
issue. With just two ads almost all of the subscribers are likely to see the ad at
least once. Also because the subscribers spend an hour per issue they are
likely reading all of the content if not all of the content. This means they will
not just be flipping through looking at images and will probably actually read
the ad. Atlanta magazine also has a total single issue readership of 293,454
and reaches a fifth of Atlantans with a household income of $150,000 or
more. If Rollins Financial purchases 2 half page ads for $15,770 they will only
need to bring in 3 new clients of average profit to break even for the
advertising that year. With the high average net worth of atlanta magazine
subscribers, the ad is likely to bring in high value clients and could potentially
cover advertising costs with even fewer clients. Also because Atlanta magazine
has such a highly segmented demographic that matches Rollins Financials
targeted demographic, there will not be wasted money advertising to
uneligible people. Direct mail would be the other option for this level of
segmentation, but with the high price of direct mail and low response rate,
Atlanta magazine is a much better option. We chose to go with a half page
color ad so that the brand color scheme and logo will be recognizable and
the size is big enough for our ad design to fit and still stand out with easily
readable font sizes.
9
MEDIA
RECOMMENDATIONS
10
MEDIA STRATEGIES
AIRPORT
MEDIA CLASS:
Display Ad
MEDIA VEHICLE:
Hartsfield-Jackson
Airport
SIZE:
62’’ W x 43” H
CONTINUITY:
Flighting. Shown for 4 week periods during
November, December, May, and June.
EXPLANATION FOR ABOVE CHOICES:
Atlanta Hartsfield-Jackson has, on average, 7,070,553 visitors a month. A
majority of these passengers are in Rollins Financial’s target audience, 40-65
(58.5%). In regards to advertising, a backlit diorama has a range of 12,000 to
15,000 impressions per day. In a four week period, this equates to 48,000 to
60,000 total impressions. Hartsfield-Jackson is an international airport, and
while Rollins Financial is primarily concerned with local Atlantan
customers, 13% of passengers reside in Atlanta. In addition, many travelers at
Hartsfield-Jackson (65.3%) are travelling for leisure, meaning they have
expendable income and are also possibly interested in having money saved
for future travels. If Rollins Financial were to purchase a backlit diorama at
Hartsfield-Jackson, the cost would be around $4,000 for a single ad for four
weeks, depending on the size and location of the diorama. A strategic
placement of this ad could help reach the objective to increase awareness.
There are many locations the airport where passengers are required to wait,
for example at the baggage claim or waiting for the tram to arrive. Here, they
are more susceptible to advertisements. Placing the ad in these locations will
achieve more impressions and contribute towards helping Rollins Financial
increase their awareness. The ads will be during the busiest times at the airport
to get the most possible views. November and December ads will cover the
winter holidays while the airport is filled with travelers visiting family and May
and June will cover summer break when many people are traveling with the
family while school is out.
MEDIA
RECOMMENDATIONS
MEDIA STRATEGIES
GOLF TOURNAMENT AD
MEDIA CLASS:
Event Program
MEDIA VEHICLE:
Mitsubishi Electric Classic
Pairings Guide
SIZE:
Full page color advertisement
CONTINUITY:
Continuous scheduling pattern throughout the
tournament (Friday, Saturday, and Sunday guide)
EXPLANATION FOR ABOVE CHOICES:
The Mitsubishi Electric Classic is a golf tournament that takes place in Duluth,
Georgia, that is part of the PGA Champions Tour. The Champions Tour is for
professional golfers aged 50 and up. Because of this, patrons of the golf
tournament tend to be older in age. The ticketed nature of the event, when
combined with the average demographics of golf fans, ensure that a large
portion of Rollins Financial’s target market will be in attendance. Each day, a
pairings booklet is printed and handed out to people as they enter the greens.
It costs $6,000 to have a full page color ad printed in all three pairing guides.
By printing in each day’s guide, this ensures a high frequency and allows
patrons who only attend one day of the tournament to still be exposed to the
ad. With an average attendance of 30,000 across the weekend, this leads to a
maximum possible gross impressions of 90,000. Because of the large reach
of this medium, the cost per thousand ($0.20) and the number of new clients
required to cover this cost (a little more than 1) is very low. All this considered,
this medium would be very effective in reaching the targeted demographic
with little cost to the company.
11
MEDIA
RECOMMENDATIONS
12
MEDIA SCHEDULE
MEDIUMS
AIRPORT AD
HARTSFIELD-
JACKSON
AIRPORT
MAGAZINE AD
ATLANTA
MAGAZINE
GOLF AD
MITSUBISHI
ELECTRIC CLASSIC
PAIRINGS GUIDE
AIRPORT AD: The airport ad would be during these months because they are
around major holidays, which is prime time for travelers.
MAGAZINE AD: The magazine ad would be out during February and August
because it would create a balance between the 3 ads, throughout the
calendar year, and it would also be the month before tax season (as a
reminder) and then again when school starts back and vacations are ending.
GOLF AD: The event takes place in April.
MEDIA
RECOMMENDATIONS
MESSAGE WEIGHT
MAGAZINE AD
REACH:
Total readership = 293, 454
FREQUENCY:
Twice a year
GROSS IMPRESSIONS:
REACH x FREQUENCY
293, 454 x 2 = 586,908
GRPS:
(TOTAL GI/TARGET AUDIENCE) x 100
(586,908/85,602) x 100 = 685.62 = 686
13
AIRPORT AD
REACH:
Average monthly airport
visitors is 7,070,553
FREQUENCY:
112 days a year (16 weeks)
GROSS IMPRESSIONS:
REACH x FREQUENCY
7,070,553 x 112 = 791,901,936
GRPS:
(TOTAL GI/TARGET AUDIENCE) x 100
(791,901,936/85,602) x 100 = 925,097
2009-2013 ATLANTA DATA
47.7% of HOUSEHOLDS MAKE $50,000+
179,459 HOUSEHOLDS
0.477 x 179,459 = 85,601.943
TARGET AUDIENCE = 85,602
TARGET AUDIENCE #S:
MEDIA
RECOMMENDATIONS
14
MEDIA WEIGHT
TOTAL PLAN
TOTAL GROSS IMPRESSIONS:
GI 1 + GI 2 + GI 3 = 586,908 + 791,901,936 + 90,000 = 792,578,844
TOTAL GRPS:
GRP 1 + GRP 2 + GRP 3 = 686 + 925,097 + 105 = 925,888
GOLF AD
REACH:
Average attendance for the
tournament is 30,000 people.
FREQUENCY:
Each program is given to the
attendees for free. This leads
to a frequency of one.
Because a new program is
printed each day during the
three days of the tournament,
there is a total frequency of 3.
GROSS IMPRESSIONS:
REACH x FREQUENCY
3 X 30,000 = 90,000
GRPS
(TOTAL GI/TARGET AUDIENCE) x 100
(90,000/85,602) x 100 = 105
OTHER
RECOMMENDATIONS
15
EXPO TENT AT MITSUBISHI GOLF CLASSIC
In addition to the pairings guide advertisement, we suggest possibly
looking into having an expo tent as well. This would be a 10’x10’ tent
located by the 18th hole, course concessions, and the entrance to the greens.
The cost for the tent, as well as a basic furniture package (an 8 ft. table and 2
chairs), is $5000. Representatives of Rollins Financial could be present at the
booth and engage with patrons as they come up. This would allow potential
clients to experience first hand the friendly atmosphere of the company.
Rollins Financial could also give basic financial advice and/or pass out a
promotional item. A potential promotional item could be a branded tee
holder, the cost of which is around $4,255 for 5,000 sets. These promotional
items would give potential clients something that they would keep and use,
which would serve as a constant reminder of the company.
PAYCHECK ADVERTISING
Advertising on the back of paychecks and paystubs is becoming more and
more common. We feel as though this would be a very good opportunity for
Rollins Financial to reach potential clients. Because the audience would have
wealth on their mind, they would be more apt to truly focus on the
advertisement. They would also be more likely to be in need of the financial
services Rollins Financial provides. Though the cost and logistics of this are
hard to pinpoint because of the new nature of this medium, we feel as though
this would be a beneficial strategy for Rollins Financial to look further into.
Artifact	Summary	
My	responsibilities	for	this	project	included	creating	business	objectives	for	
Kredible.com,	determining	their	target	audience,	analyzing	Kredible’s	site	and	
performance	on	Google	Adwords	in	order	to	improve	Kredible’s	performance	and	
help	the	business	outrank	its	competitors
KREDIBLE	
SEO	AUDIT	
Nicole	Center	|	Nabila	Jamal	|	Kendall	Feaster	|	Jake	Meisner
GOALS	AND	OBJECTIVES	TO	FOCUS	ON	
Increase	Brand	Awareness	
	
Improve	Organic	Search	Rank		
Overarching	Goals	 ObjecJves	
	
Rank	in	the	top	10	organic	search	
results	for	at	least	3	of	the	
suggested	“big	head”	keywords	
	
	
Rank	in	the	top	5	organic	search	
results	for	at	least	50%	of	the	
suggested	“long	tail”	keywords
WHO	NEEDS	YOUR	SERVICE	
I	am…	
	
Looking	for	a	Career	Change	
											(Career	Ambi+ous)	
I	am…	
	
Looking	to	Start	My	Career	
													(Career	Starter)	
Internal	Notes	
	
Roles													Currently	an	accountant		
	
Goals													Looking	to	improve	depth	and	breadth	of	skill	set	
	
Challenges				Lack	of	Jme	update	profiles,	experience	in	one	area	
	
Demographics	
	
Age	Range							30-50	
	
Income													$50,000	or	higher	
	
Educa+on								Bachelor’s	degree	or	higher	
	
Family														Married	
	
	
Internal	Notes	
	
Roles													Finishing	school	and	conducJng	a	job	search	
	
Goals													Become	employed	in	a	medium	to	large	sized	corp.	
	
Challenges				Lack	of	experience,	no	LinkedIn,	acJve	on	social	media	
	
Demographics	
	
Age	Range							18-29	
	
Income													$30,000	or	higher	(desired)	
	
Educa+on									High	school	or	some	college	
	
Family															Single
SEO	KEY	COMPONENTS	
SEO	
Site	
Analysis	
Keyword	
Research	
Result	
Analysis	
Content	
WriJng	
Website	
Code	
Backlink	
Building
Indexability	 Accessibility	
Strengths	 1.  Only	6	Broken	Links	 1.  CompaJbility	
2.  Page	Cache	Test	
3.  Speed	Test	
4.  Clean	Urls	
5.  Appropriate	Domain	Length	
Weaknesses	 1.  IneffecJve	Meta	Data	
2.  No	<h1>	or	<h2>	Tags	
3.  No	Site	Map	File	
	
1.  Page	Objects	
2.  IP	CanonicalizaJon	Test	
SITE	ANALYSIS	–	AREAS	TO	IMPROVE	IN	
On	Page	Ranking	
Domain		
Authority	
•  21/100	
•  Low	potenJal	to	rank	
for	a	given	keyword	
Page		
Authority	
•  29/100	
•  Low	strength	of	an	
individual	page		
Off	Page	Ranking	
Backlinks	 •  Low	number	of	
backlinks	
•  Lowers	overall	authority	
Social	Media	
Presence	
•  Low	shares	compared	
to	compeJtors	
•  Google+	not	uJlized
KEYWORDS	TO	COMPETE	FOR
COMPETITIVE	ANALYSIS	
Forbes	 Kredible	 Brand	Yourself		
Meta	Data	 Includes	meta	descripJon	
	
No	primary	keywords	in	metatag	
No	meta	descripJon	
			
No	primary	keywords	in	meta	tag	
	
No	company	name	in	meta	
descripJon	
Includes	meta	descripJon	
		
Keywords	included	in	meta	descripJon	
Page	Authority	 91/100	 29/100	 67/100	
Domain	Authority	 95/100	 21/100	 60/100	
Indexability	 7,550,000	indexed	pages	 43	indexed	pages	 37,000	indexed	pages	
Backlinks	 171,297	backlinks	 7	backlinks	 5,648	backlinks	
Site	Traffic		 80	est	traffic	score		 39	est	traffic	score	 59	est	traffic	score	
Social	Media	
Presence	
High	 Low	 High	
Speed	Test	 1.37	seconds		 .86	seconds	 .05	seconds
OVERALL	RECOMMENDATIONS	
• Include	keywords	in:	
• Shorter	Jtle	tag	
• Meta	descripJons	
• <h1>	and	<h2>	tags	
• Create	sitemap	file	
Keyword	Usage	
• Increase	credibility	through:	
• Linking	more	content	to	Kredible’s	page	
• Increasing	the	number	of	backlinks	from	reputable	
sources	
Page	Authority	&	
Doman	Authority	
• UJlize	platorms	in	more	engaging	ways	
• Encourage	sharing	and	posJng	on	platorms	
Social	Media	
Presence

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Feaster Portfolio

  • 1. Academic/Intern Portfolio for Kendall Feaster Bachelor of Science in Business Administration, Marketing - Candidate
  • 2. Candidate Summary Enclosed you will find a collection of exhibits that highlight personal development in both the academic and work environments as a student and intern. In most cases, the exhibits are initiated with a summary of the project which outlines the objectives, target markets and the various strategies pursued. Additionally, the academic work captures advertising, media and overall marketing recommendations made by the team based on overall case study objectives. As a student in the Scheller College of Business at Georgia Tech, we are encouraged to incorporate facets of what we have and are learning into our group projects and internships. Toward that end, you will find that the exhibits contained within this portfolio integrate various disciplines to achieve comprehensive and thoughtful conclusions to the assignments.
  • 4. PROJECT OVERVIEW •  Preparing to sell tires online •  Review online consumer journey •  Prepare dealer communications •  Challenges •  First time selling direct •  Short time period to complete •  Opportunities •  Set a new standard for ecommerce •  Reach more consumers
  • 5. CONSUMER JOURNEY •  Understand current online tire shopping standard •  Review shopping experiences across multiple websites •  Promotions, pricing, ratings and reviews •  Consolidate findings into spreadsheet •  Provided a look into the standard consumer experience •  Point out the positives and negatives •  Used as a reference when designing the consumer journey •  Provided knowledge on market offering of installation and road hazard •  Not offered by Michelin until ecommerce program
  • 6. SUMMARY Balance Lifetime Rotation TPMS Disposal Fee Road Hazard Lifetime Flat Repair Avg Installation Price 93% 71% 21% 29% 29% 14% 17.45 Conr ad’s Pep Boys Discoun t Tire Co stc o Right Turn Sa m’ s Be lle Sullivan Tire man Col ony Kauff man Griffin Bros Se ar s N T B Installation Price 19.9 5 21.4 8 16 15 15 15 19 .9 9 Included in tire price 17.4 9 15 18 19 17 .9 9 16 .9 9 Lifetime Balance X X X X X X X X X X X X X Lifetime Rotation X X X X X X X X X X TPMS X X X Disposal Fee X X X X Road Hazard X X X X
  • 7. CONSUMER JOURNEY •  Challenges •  Showing the benefits of a tire in an online setting •  Opportunities •  Customize user experience •  Recommend tires based on driving experience •  Show benefits •  Set a new standard for tire shopping online •  Goodyear only other tire manufacturer to sell online •  Take advantage of online ratings and reviews •  Key learnings •  Online tire shopping experience should be simple, fast, and informative
  • 8. COMMUNICATION PLAN •  Communicate to dealers about the ecommerce launch plan •  Create communication to notify dealers of upcoming program via flyer •  Look at past internal communication to create outline for flyer •  Work with agency to create •  Provide program details and sign up instructions •  Encourage dealers to sign up for program •  Highlight mutually beneficial relationship •  Smooth transition into ecommerce program •  Provide feedback and criticism for agency
  • 9. COMMUNICATION PLAN •  Communicate to dealers about the ecommerce launch plan •  Create communication to notify dealers of upcoming program via flyer •  Look at past internal communication to create outline for flyer •  Work with agency to create •  Provide program details and sign up instructions •  Encourage dealers to sign up for program •  Highlight mutually beneficial relationship •  Smooth transition into ecommerce program •  Provide feedback and criticism for agency
  • 10.
  • 11. COMMUNICATION PLAN •  Challenges •  Encourage dealers the ecommerce program is mutually beneficial •  Address dealer concerns about competing with Michelin •  Opportunities •  Highlight win-win-win scenario •  Encourage dealers to sign up •  Key learnings •  Importance of knowing how to communicate with different audiences
  • 13. ROLLINS FINANCIAL INC. FALL 2015 GROUP #3 KATELYN ADCOCK AUBREY WILSON KENDALL FEASTER ALEX WOOD
  • 14. TABLE OF CONTENTS ADVERTISING RECOMMENDATIONS MEDIA RECOMMENDATIONS OTHER RECOMMENDATIONS 1 1 1 2-4 5-6 6 7-8 9-11 12 13-14 Creative Strategy Conclusion Ad-by-Ad Creative Strategy Creative Executions Creative Strategy Introduction Advertising Objectives Target Market Media Objectives Media Strategies Media Schedule Message Weight Golf Tournament Booth 15
  • 15. ADVERTISING RECOMMENDATIONS TARGET MARKET There are two target audiences for Rollins Financial. The first is individuals/ households between the ages of 40-65 with at least $50,000-100,000 in assets. These individual are primarily concerned with investing their assets and planning for retirement. The second is individuals/households between the ages of 25-40 who may not yet have the assets to invest, but are still interested in financial planning services centered on retirement planning, life insurance, savings, etc. The primary focus for Rollins Financial services is the metro Atlanta area. ADVERTISING OBJECTIVES In twelve months, increase awareness of Rollins Financial by 10% among the target audience. In twelve months, get at least 50% of those who are aware of Rollins Financial to comprehend that Rollins Financial offers personalized financialized planning and the benefit of comprehensive services. In twelve months, increase qualified client leads by 10% compared to the previous twelve months. 1. 2. 3. CREATIVE STRATEGY INTRODUCTION Our advertisements aim to be relatable, while focusing on the benefits of a smaller financial firm, specifically one with the around the clock personal attention to clients. The ads reflect how Rollins Financial cares about the best interests of their clients and show what it is like to be a Rollins Financial client. The advertisements also have a color scheme consistent with the brand’s logo and a similar layout is employed across all mediums to establish continuity and familiarity with the brand throughout the campaign. 1
  • 17. ADVERTISING RECOMMENDATIONS CREATIVE EXECUTIONS AIRPORT AD 3 Choose Rollins Financial, The Obvious Choice With airtravel this is an obvious choice but with financial services people often choose to be grouped in with the masses at large firms rather than choosing a smaller firm that provides more services and more personal attention to clients. Rollins financial provides around the clock personal attention to your finances. Which do you prefer? (404) 892-7967 www.rollinsfinancial.com
  • 19. 5 ADVERTISING RECOMMENDATIONS AD-BY-AD CREATIVE STRATEGY MAGAZINE AD The magazine ads show relatable and attractive images with a header that focuses on the needs of the targeted demographic to grab attention. The ads then go on to give a brief introduction to the brand emphasizing that they are a small financial firm and say how Rollins financial will take care of your finances so you can focus on the important things in life. Each ad gives a specific example of something enjoyable in life that the target audience can relate to. The content of the ad reflects how Rollins Financial understands and cares about their clients best interest. The ads also show how being a Rollins financial client will improve your life by having a close relationship with a financial firm that is almost like a caring family. The ad emphasizes how Clients can enjoy the good things in life knowing their finances are well taken care of. These ads are relatable, provide the audience with a reason for becoming a client and define some of the brand values. AIRPORT AD The airport advertisement captures audience’s attention by using the headline to ask viewers a question, “Which do you prefer?” and presenting them with two scenarios: a crowded economy flight and a quieter first class flight. It is also relevant to airport travellers who are about to board a full flight. The advertisement also includes a subhead at the bottom, “Choose Rollins Financial, the obvious choice”. The subhead reinforces the “obvious” answer to the question: a smaller, more personal first class flight. The body copy ties in the airplane analogy by comparing Rollins Financial, a smaller and personable firm, to that first class flight when compared to the larger, crowded firms. Rollin Financial’s logo and contact information is placed at the bottom in white, so that it stands out to viewers. The color scheme of this advertisement complements Rollin Financial’s logo and maintains consistency.
  • 20. ADVERTISING RECOMMENDATIONS AD-BY-AD CREATIVE STRATEGY GOLF AD 6 The golf tournament advertisement is set up in such a way as to immediately catch the viewer’s attention by drawing their focus to a photo that is relevant to them - someone teeing up on a golf course. The headline has “Let us focus on your finances” in capital, bold letters to immediately cue the audience to the purpose of the advertisement. The subhead works to reinforce the headline and provide a segue into the body copy below. The body copy emphasizes Rollins Financial’s small size and personal attention, and explains to the reader the benefit of partnering with a financial advisor that has these characteristics. The logo is the only piece on the advertisement placed on a white background, allowing it and the contact information below it to stand out. The color scheme of the ad is meant to complement the colors of Rollins Financial’s logo and allows for a sense of consistency throughout the advertisement. CREATIVE STRATEGY CONCLUSION Overall, our creative strategy will effectively communicate what being a Rollins Financial client is like and provide relatable reasons for the audience to become clients. The advertisements all also contain a way to find out more about Rollins Financial and get in touch with the company, as a way to hopefully increase client leads. The advertisements all have consistent messages emphasising the personable characteristics of Rollins Financial. They also maintain a consistent color scheme and similar layouts so that the brand is easily recognizable regardless of which media the viewer is looking at.
  • 21. 7 MEDIA RECOMMENDATIONS MEDIA OBJECTIVES Create awareness and client leads from the target market through: Those in need of financial planning assistance may not be aware of Rollins Financial and its services. Differentiate Rollins Financial from its competitors by focusing on the benefits of their small size, personalized service, and in-house tax services. 1. 2. The golf advertisement and the magazine advertisement are more segmented and focus more on specifically reaching an the target market of 40-65 year olds with at least $50,000-100,000 in assets. The airport ad also reaches this target audience but additionally reaches the secondary target audience - people between the age of 25 and 40 who may not yet have the assets to invest but are still interested in financial planning services. Most of the advertisements chosen focus on targeting Rollins Financial’s primary target audience but we also included a way to target some of their secondary target market to bring in as many new clients as possible. TARGET AUDIENCE Due to Rollins Financials limited advertising budget, we wanted to focus on media that would get them the most segmented reach for their investment. Because the readership for Atlanta Magazine are very engaged and intentional, only a few magazine ads may be necessary to get through to readers. These ads will be run twice a year around tax season in order to reach the target market at a time when they need financial and tax services the most. The golf advertisement is limited by the frequency of the event and therefore will only be once a year. During the event itself, however, the ad will be continuous and will be printed in each day’s pairing guide. The airport advertisement will get the most views around holidays when there is a lot of airport traffic, so it will be run 4 times a year for a total of 16 weeks. Each media on its own will be infrequent but all together throughout the year they will be able to reach a large portion of Rollins Financials target audience. CONTINUITY
  • 22. MEDIA RECOMMENDATIONS MEDIA OBJECTIVES GEOGRAPHIC WEIGHTING 8 The primary footprint for Rollins Financial’s services include Atlanta and the surrounding metropolitan areas. Our advertisements focus heavily on this exact market. The magazine chosen is Atlanta specific, and the golf tournament chosen for our program advertisement attracts spectators that are primarily from the Atlanta area. The airport advertisement will be seen by travelers coming in and out of Atlanta. While it is true that some of these travelers may not be from the Atlanta area, we believe that the traveling nature of these businessmen may lead them to still choose Rollins Financial in addition to the travelers who are Atlanta residents. People moving to Atlanta may also see the ad so when it comes time to switch to a new local firm, Rollins Financial will be the first to come to mind. CREATIVE STRATEGY IMPLICATIONS By advertising across multiple mediums, including specifically targeted magazines, airport dioramas, and golf programs, we will be able to reach a large segment of Rollins Financial’s primary and secondary target market. By planning a scheduling pattern for each individual type of medium, our advertisements will be able to reach the audience at different times throughout the year, ensuring that they are not overwhelmed with all of the advertisements at one time. In addition, by creating a consistent theme and message across all of the advertisements, the ad campaign gains a sense of continuity, allowing the audience to become familiar with the ads and with Rollins Financial as a whole.
  • 23. MEDIA RECOMMENDATIONS MEDIA STRATEGIES MAGAZINE MEDIA CLASS: Magazine Ad MEDIA VEHICLE: Atlanta Magazine SIZE: Half page (7” x 4.625”) color ad CONTINUITY: On occasion to boost awareness (twice a year) EXPLANATION FOR ABOVE CHOICES: Atlanta magazine has 68,341 subscribers, 94.1% of which own their principal residence with an average value of $459,500 and 37% own two or more homes. The average net worth of Atlanta magazine subscribers is $1,209,600 and have a household income of $186,300. These demographics match Rollins Financial’s targeted demographics for clients. The Atlanta Magazine readers are also engaged and consistent readers. 91.9% of subscribers read three or four of the last four issues spending an hour per issue. With just two ads almost all of the subscribers are likely to see the ad at least once. Also because the subscribers spend an hour per issue they are likely reading all of the content if not all of the content. This means they will not just be flipping through looking at images and will probably actually read the ad. Atlanta magazine also has a total single issue readership of 293,454 and reaches a fifth of Atlantans with a household income of $150,000 or more. If Rollins Financial purchases 2 half page ads for $15,770 they will only need to bring in 3 new clients of average profit to break even for the advertising that year. With the high average net worth of atlanta magazine subscribers, the ad is likely to bring in high value clients and could potentially cover advertising costs with even fewer clients. Also because Atlanta magazine has such a highly segmented demographic that matches Rollins Financials targeted demographic, there will not be wasted money advertising to uneligible people. Direct mail would be the other option for this level of segmentation, but with the high price of direct mail and low response rate, Atlanta magazine is a much better option. We chose to go with a half page color ad so that the brand color scheme and logo will be recognizable and the size is big enough for our ad design to fit and still stand out with easily readable font sizes. 9
  • 24. MEDIA RECOMMENDATIONS 10 MEDIA STRATEGIES AIRPORT MEDIA CLASS: Display Ad MEDIA VEHICLE: Hartsfield-Jackson Airport SIZE: 62’’ W x 43” H CONTINUITY: Flighting. Shown for 4 week periods during November, December, May, and June. EXPLANATION FOR ABOVE CHOICES: Atlanta Hartsfield-Jackson has, on average, 7,070,553 visitors a month. A majority of these passengers are in Rollins Financial’s target audience, 40-65 (58.5%). In regards to advertising, a backlit diorama has a range of 12,000 to 15,000 impressions per day. In a four week period, this equates to 48,000 to 60,000 total impressions. Hartsfield-Jackson is an international airport, and while Rollins Financial is primarily concerned with local Atlantan customers, 13% of passengers reside in Atlanta. In addition, many travelers at Hartsfield-Jackson (65.3%) are travelling for leisure, meaning they have expendable income and are also possibly interested in having money saved for future travels. If Rollins Financial were to purchase a backlit diorama at Hartsfield-Jackson, the cost would be around $4,000 for a single ad for four weeks, depending on the size and location of the diorama. A strategic placement of this ad could help reach the objective to increase awareness. There are many locations the airport where passengers are required to wait, for example at the baggage claim or waiting for the tram to arrive. Here, they are more susceptible to advertisements. Placing the ad in these locations will achieve more impressions and contribute towards helping Rollins Financial increase their awareness. The ads will be during the busiest times at the airport to get the most possible views. November and December ads will cover the winter holidays while the airport is filled with travelers visiting family and May and June will cover summer break when many people are traveling with the family while school is out.
  • 25. MEDIA RECOMMENDATIONS MEDIA STRATEGIES GOLF TOURNAMENT AD MEDIA CLASS: Event Program MEDIA VEHICLE: Mitsubishi Electric Classic Pairings Guide SIZE: Full page color advertisement CONTINUITY: Continuous scheduling pattern throughout the tournament (Friday, Saturday, and Sunday guide) EXPLANATION FOR ABOVE CHOICES: The Mitsubishi Electric Classic is a golf tournament that takes place in Duluth, Georgia, that is part of the PGA Champions Tour. The Champions Tour is for professional golfers aged 50 and up. Because of this, patrons of the golf tournament tend to be older in age. The ticketed nature of the event, when combined with the average demographics of golf fans, ensure that a large portion of Rollins Financial’s target market will be in attendance. Each day, a pairings booklet is printed and handed out to people as they enter the greens. It costs $6,000 to have a full page color ad printed in all three pairing guides. By printing in each day’s guide, this ensures a high frequency and allows patrons who only attend one day of the tournament to still be exposed to the ad. With an average attendance of 30,000 across the weekend, this leads to a maximum possible gross impressions of 90,000. Because of the large reach of this medium, the cost per thousand ($0.20) and the number of new clients required to cover this cost (a little more than 1) is very low. All this considered, this medium would be very effective in reaching the targeted demographic with little cost to the company. 11
  • 26. MEDIA RECOMMENDATIONS 12 MEDIA SCHEDULE MEDIUMS AIRPORT AD HARTSFIELD- JACKSON AIRPORT MAGAZINE AD ATLANTA MAGAZINE GOLF AD MITSUBISHI ELECTRIC CLASSIC PAIRINGS GUIDE AIRPORT AD: The airport ad would be during these months because they are around major holidays, which is prime time for travelers. MAGAZINE AD: The magazine ad would be out during February and August because it would create a balance between the 3 ads, throughout the calendar year, and it would also be the month before tax season (as a reminder) and then again when school starts back and vacations are ending. GOLF AD: The event takes place in April.
  • 27. MEDIA RECOMMENDATIONS MESSAGE WEIGHT MAGAZINE AD REACH: Total readership = 293, 454 FREQUENCY: Twice a year GROSS IMPRESSIONS: REACH x FREQUENCY 293, 454 x 2 = 586,908 GRPS: (TOTAL GI/TARGET AUDIENCE) x 100 (586,908/85,602) x 100 = 685.62 = 686 13 AIRPORT AD REACH: Average monthly airport visitors is 7,070,553 FREQUENCY: 112 days a year (16 weeks) GROSS IMPRESSIONS: REACH x FREQUENCY 7,070,553 x 112 = 791,901,936 GRPS: (TOTAL GI/TARGET AUDIENCE) x 100 (791,901,936/85,602) x 100 = 925,097 2009-2013 ATLANTA DATA 47.7% of HOUSEHOLDS MAKE $50,000+ 179,459 HOUSEHOLDS 0.477 x 179,459 = 85,601.943 TARGET AUDIENCE = 85,602 TARGET AUDIENCE #S:
  • 28. MEDIA RECOMMENDATIONS 14 MEDIA WEIGHT TOTAL PLAN TOTAL GROSS IMPRESSIONS: GI 1 + GI 2 + GI 3 = 586,908 + 791,901,936 + 90,000 = 792,578,844 TOTAL GRPS: GRP 1 + GRP 2 + GRP 3 = 686 + 925,097 + 105 = 925,888 GOLF AD REACH: Average attendance for the tournament is 30,000 people. FREQUENCY: Each program is given to the attendees for free. This leads to a frequency of one. Because a new program is printed each day during the three days of the tournament, there is a total frequency of 3. GROSS IMPRESSIONS: REACH x FREQUENCY 3 X 30,000 = 90,000 GRPS (TOTAL GI/TARGET AUDIENCE) x 100 (90,000/85,602) x 100 = 105
  • 29. OTHER RECOMMENDATIONS 15 EXPO TENT AT MITSUBISHI GOLF CLASSIC In addition to the pairings guide advertisement, we suggest possibly looking into having an expo tent as well. This would be a 10’x10’ tent located by the 18th hole, course concessions, and the entrance to the greens. The cost for the tent, as well as a basic furniture package (an 8 ft. table and 2 chairs), is $5000. Representatives of Rollins Financial could be present at the booth and engage with patrons as they come up. This would allow potential clients to experience first hand the friendly atmosphere of the company. Rollins Financial could also give basic financial advice and/or pass out a promotional item. A potential promotional item could be a branded tee holder, the cost of which is around $4,255 for 5,000 sets. These promotional items would give potential clients something that they would keep and use, which would serve as a constant reminder of the company. PAYCHECK ADVERTISING Advertising on the back of paychecks and paystubs is becoming more and more common. We feel as though this would be a very good opportunity for Rollins Financial to reach potential clients. Because the audience would have wealth on their mind, they would be more apt to truly focus on the advertisement. They would also be more likely to be in need of the financial services Rollins Financial provides. Though the cost and logistics of this are hard to pinpoint because of the new nature of this medium, we feel as though this would be a beneficial strategy for Rollins Financial to look further into.
  • 35. Indexability Accessibility Strengths 1.  Only 6 Broken Links 1.  CompaJbility 2.  Page Cache Test 3.  Speed Test 4.  Clean Urls 5.  Appropriate Domain Length Weaknesses 1.  IneffecJve Meta Data 2.  No <h1> or <h2> Tags 3.  No Site Map File 1.  Page Objects 2.  IP CanonicalizaJon Test SITE ANALYSIS – AREAS TO IMPROVE IN On Page Ranking Domain Authority •  21/100 •  Low potenJal to rank for a given keyword Page Authority •  29/100 •  Low strength of an individual page Off Page Ranking Backlinks •  Low number of backlinks •  Lowers overall authority Social Media Presence •  Low shares compared to compeJtors •  Google+ not uJlized
  • 37. COMPETITIVE ANALYSIS Forbes Kredible Brand Yourself Meta Data Includes meta descripJon No primary keywords in metatag No meta descripJon No primary keywords in meta tag No company name in meta descripJon Includes meta descripJon Keywords included in meta descripJon Page Authority 91/100 29/100 67/100 Domain Authority 95/100 21/100 60/100 Indexability 7,550,000 indexed pages 43 indexed pages 37,000 indexed pages Backlinks 171,297 backlinks 7 backlinks 5,648 backlinks Site Traffic 80 est traffic score 39 est traffic score 59 est traffic score Social Media Presence High Low High Speed Test 1.37 seconds .86 seconds .05 seconds