How organizations develop as the external environment change? this presentation explains complete process of organizational development and change interventions.
Our service aims to provide students with a healthier alternative to junk food and takeaways through convenient vending machines. Research shows that the university lifestyle often leads students to consume more fast food due to irregular schedules and lack of time to cook. The vending machines will stock local, healthy foods made by student employees to offer students a nutritious option at any hour. This service benefits students, student employees, the university, and local farmers. There is potential to expand the service to other universities and businesses.
Presentation of a Restaurant Project for CourseworkSachin Pandey
Presentation of a Restaurant Project for Coursework, Niagara College. Prepared by Sachin Pandey.
The Project was carried out by the following members of the group.
Ajinkya Abhyankar, Jingyun Wang, Fuyang Wei, Xuejie Chen,Yue Zou, Pratik Gandbhir, Preeti Bidwai, Sachin Pandey, Bhavesh Pawaskar & Tanvi Dave.
Cava Coffee Bar aims to provide a unique Arabian coffee experience with authentic Moroccan ambience. It will offer beverages, gourmet food, and sheesha in a warm, relaxed atmosphere. The business will target youth and families in Singapore, where coffee consumption is growing, by opening locations in strategic areas like Orchard Road and Clarke Quay. Marketing strategies will include advertisements, discounts, and positioning the brand as providing high quality products at reasonable prices. Financial projections estimate break-even will be reached in the second quarter of operations.
Fresh Leaves aims to provide healthy, organic, ready-to-eat meals to college students using a food truck. The founders conducted research on grocery stores and fast casual restaurants to develop their business model and identify opportunities. They created a SWOT analysis and used Doblin's innovation model to incorporate ideas like quality food, delivery services, and adapting to customer tastes. The marketing plan involves positioning Fresh Leaves as providing high quality food at affordable prices while caring for the community through excellent customer service in a natural environment.
The Starbucks Coffee Company Sustainability Improvement InitiativeNicole Reaves
This presentation composes the creative work that graduate colleagues and I partnered in to develop an actionable profit generating; Strategic Business Improvement Initiative for the Starbucks Coffee Company.
We assess the quality of feedback systems as being instrumental in producing communication that promotes organizational enablement to bring about positive targeted change in a sustainable manner; such that it impacts the business across all essential organizational contexts; Financial Health, Customer centered products, Excellence in Internal Business Processes and Talented people that will instrumental in helping the business realize its vision.
New Business Models are defined that will increase Starbuck's strategic discipline to broaden its brand, position its products and generate new customer markets.
Starbucks Mc kinsey 7 s framework modelMd Asif uddin
The document summarizes Starbucks' 7S framework, which analyzes the company's strategy, structure, shared values, skills, style, staff, and systems. Starbucks' strategy focuses on global expansion and providing excellent customer service. Its structure is divided into three divisions based on geography. Starbucks' shared values center around ethical sourcing, environmental stewardship, and community involvement. Its skills involve strong brand awareness and strategic alliances.
Our service aims to provide students with a healthier alternative to junk food and takeaways through convenient vending machines. Research shows that the university lifestyle often leads students to consume more fast food due to irregular schedules and lack of time to cook. The vending machines will stock local, healthy foods made by student employees to offer students a nutritious option at any hour. This service benefits students, student employees, the university, and local farmers. There is potential to expand the service to other universities and businesses.
Presentation of a Restaurant Project for CourseworkSachin Pandey
Presentation of a Restaurant Project for Coursework, Niagara College. Prepared by Sachin Pandey.
The Project was carried out by the following members of the group.
Ajinkya Abhyankar, Jingyun Wang, Fuyang Wei, Xuejie Chen,Yue Zou, Pratik Gandbhir, Preeti Bidwai, Sachin Pandey, Bhavesh Pawaskar & Tanvi Dave.
Cava Coffee Bar aims to provide a unique Arabian coffee experience with authentic Moroccan ambience. It will offer beverages, gourmet food, and sheesha in a warm, relaxed atmosphere. The business will target youth and families in Singapore, where coffee consumption is growing, by opening locations in strategic areas like Orchard Road and Clarke Quay. Marketing strategies will include advertisements, discounts, and positioning the brand as providing high quality products at reasonable prices. Financial projections estimate break-even will be reached in the second quarter of operations.
Fresh Leaves aims to provide healthy, organic, ready-to-eat meals to college students using a food truck. The founders conducted research on grocery stores and fast casual restaurants to develop their business model and identify opportunities. They created a SWOT analysis and used Doblin's innovation model to incorporate ideas like quality food, delivery services, and adapting to customer tastes. The marketing plan involves positioning Fresh Leaves as providing high quality food at affordable prices while caring for the community through excellent customer service in a natural environment.
The Starbucks Coffee Company Sustainability Improvement InitiativeNicole Reaves
This presentation composes the creative work that graduate colleagues and I partnered in to develop an actionable profit generating; Strategic Business Improvement Initiative for the Starbucks Coffee Company.
We assess the quality of feedback systems as being instrumental in producing communication that promotes organizational enablement to bring about positive targeted change in a sustainable manner; such that it impacts the business across all essential organizational contexts; Financial Health, Customer centered products, Excellence in Internal Business Processes and Talented people that will instrumental in helping the business realize its vision.
New Business Models are defined that will increase Starbuck's strategic discipline to broaden its brand, position its products and generate new customer markets.
Starbucks Mc kinsey 7 s framework modelMd Asif uddin
The document summarizes Starbucks' 7S framework, which analyzes the company's strategy, structure, shared values, skills, style, staff, and systems. Starbucks' strategy focuses on global expansion and providing excellent customer service. Its structure is divided into three divisions based on geography. Starbucks' shared values center around ethical sourcing, environmental stewardship, and community involvement. Its skills involve strong brand awareness and strategic alliances.
John Cadbury started Cadbury in 1861 in Birmingham, England. It is now the largest confectionery company in the world with over 70,000 employees. Cadbury began operations in India in 1948 and now has 5 manufacturing facilities and 5 sales offices. Cadbury Dairy Milk is considered the "gold standard" of chocolates in India, where Cadbury enjoys a market share of over 70%. The document discusses Cadbury's history, operations in India, vision, objectives, achievements, the 4Ps of marketing, market segmentation, SWOT analysis, and suggestions for the future.
Sweet Coffee Shop is a proposed coffee shop business to be located on the campus of Cochin University of Science and Technology. The business plan projects that the coffee shop, which will offer coffee, tea, snacks and stationery items, will earn sales revenue of 175,000 INR in its first year of operation. Market research found that students, faculty, office workers and lab staff on campus would be the primary customers. The coffee shop aims to distinguish itself through high quality products and cleanliness. It projects sales and profits to increase significantly over the first three years.
This document provides details about the Cleveland Clinic, including its service concept, focus on customer involvement, employee management practices, operations design, sources of funding and support, past expansion efforts, future opportunities, and core competencies. The Clinic aims to provide high-quality, multi-specialty healthcare using medical expertise, innovative technology, clinical research, and education. It manages operations through specialty centers and teams, monitors outcomes, and employs strategies to engage customers and train/evaluate employees. The document discusses the Clinic's previous expansion to Florida, and potential future opportunities through partnerships with Canyon Ranch, opening a facility in Canada, or collaborating with projects in Abu Dhabi.
This document discusses Starbucks' success as a blue ocean strategy. It summarizes how Starbucks shifted the coffee industry's focus from commodity coffee sales to the emotional atmosphere in stores. Starbucks offered quality coffee and drinks in a relaxing environment that encouraged socializing. This attracted both coffee and non-coffee customers. Starbucks also focused on excellent customer service and employee satisfaction, training baristas extensively. This emphasis on people has driven Starbucks' popularity and success without disrupting competitors.
This document provides an overview of Apple Inc. including its history, leadership, products, strategy, and industry environment. Some key points:
1. Apple started in 1977 and is now the largest US company, known for innovating products like the Mac, iPod, iPhone, and iPad.
2. Its mission is to define the future of mobile media and computing devices. Core values include innovation through research-driven strategy and an intentional lack of external disclosure.
3. Apple faces opportunities like growing demand for education and mobility technologies, but also threats like intense competition and increasing regulations.
The document analyzes the Subway sandwich chain. It discusses Subway's origins as an entrepreneurial startup by Fred DeLuca and Dr. Peter Buck in 1965. It then covers Subway's mission, social responsibility initiatives, and strengths like its large store count and low startup costs. The document also examines Subway's weaknesses, opportunities, threats, differentiation strategy as a healthy fast food option, extensive product safety controls, and ultimate success as the world's largest restaurant chain.
The document analyzes Starbucks' competitive position using Porter's Five Forces model. It finds that the threat of new entrants and substitutes is moderate to high, while the bargaining power of buyers and suppliers is moderate to low. Competitive rivalry in the coffee industry is moderate to high due to many competitors. However, Starbucks has strengthened its position through premium quality, excellent customer service, strong supply chain management, and global brand recognition. Overall, the competitive forces facing Starbucks are moderate.
Subway prides itself on being a healthy fast food option that offers custom sandwiches. It was founded in 1965 and grew exponentially through an aggressive franchising model with low startup costs. This allowed Subway to flourish domestically and expand internationally starting in 1984, using a strategy of working with local developers to establish franchises while maintaining its core menu. Subway's success stems from a unique value proposition targeting dissatisfied customers and a low-cost franchising model enabling domestic and international growth.
Starbucks has achieved success through several factors:
1) Their unconventional marketing strategy focuses on high quality products and customer experience rather than traditional advertising.
2) Strategic expansion establishes hubs in major cities before expanding to surrounding areas, allowing them to quickly achieve market dominance.
3) While threats from competitors exist, Starbucks differentiates itself through its brand image and emphasis on consistency in customer experience across all stores.
Starbucks is a global coffee company founded in 1971 in Seattle, Washington. It operates over 30,000 locations worldwide and has annual revenue of $19.16 billion. Starbucks sells coffee beverages, teas, snacks, and other food items. It began as a small coffee bean roaster and retailer, and has expanded globally to become one of the largest coffeehouse chains in the world through innovations to its menu and customer experience.
This document outlines a research study on word-of-mouth of Starbucks among ABAC students. It includes the research topic, problem, and objectives. It presents hypotheses that word-of-mouth can be predicted by factors like interaction behaviors and authenticity. It describes the methodology of surveying 300 ABAC students on their Starbucks experiences. Key findings are that taste is the most influential factor on purchases, interaction behaviors and authenticity affect word-of-mouth, and word-of-mouth differs based on monthly income and visit frequency.
KFC is a fast food restaurant chain known for fried chicken that was founded in 1952 in Utah by Colonel Harland Sanders. It operates as a subsidiary of Yum! Brands. KFC focuses on chicken pieces, sandwiches and sides, though it also offers other meats and regional items internationally. While known for fried chicken, it has expanded its menu to include grilled options. KFC has experienced rapid growth in India with over 100 locations across major cities targeting urban consumers aged 15-45 in the A, B and C income groups.
FEASIBILITY REPORT ON BAKERY &CONFECTIONERYNakul Agrawal
This feasibility study examines opening a bakery and confectionery business with two outlets. It will produce and sell cakes, snacks, sweets, biscuits, bread and other items. The bakery will operate out of a 9,600 square foot facility with two 900 square foot retail outlets. It will employ staff across various roles like production, sales and management. Financial projections cover a three year period and make assumptions about costs, revenues, and other factors to assess the investment's viability.
Which are the opportunities and threats in Starbucks external environment?
Which are the strategic capabilities, which Starbucks could leverage to enter the tea market?
This document provides information about the Apple store located in Gandhinagar, India. It discusses the store's layout, hiring process, and promotional activities. The Gandhinagar Apple store has a free-form layout with 800 square feet of space and 3-4 employees. It was constructed with materials like glass, stainless steel, and laminate according to Apple's interior design standards. The store allows customers to test products and receives new shipments to keep the inventory current. Apple promotes its products through television, online, and social media ads targeting different market segments.
To be hired to assist the supervisor.
Chefs: 2 experienced chefs to be hired to develop menu items and
oversee food preparation.
Wait Staff: Initially plan to hire 6 wait staff to handle lunch and
dinner shifts.
Host/Cashier: 1 host/cashier to greet customers and handle
payments.
Janitorial: Contract cleaning services.
Accountant: Part-time accountant for bookkeeping and financial
reporting.
Marketing Plan
Website Development
Social Media Marketing
Print Advertising
PPT on Canteen project - Strategic Management- shubham-Saraswatbba-2012Shubham Parsekar
This document outlines a canteen project menu and business plan. The menu includes unique items like rum balls, dhokla with tamarind chutney, sandwiches, and falooda. The target market is students of BBA, BCOM, and BCA programs. Key competitors are identified as Niki's Nest and the College Canteen. The business plan strategies are to focus on unique menu items not offered by competitors, use of viral marketing and paper hoardings for advertising, and ensuring cleanliness when serving food.
This document provides details for a proposed Indian cuisine restaurant called Rasoi. It includes information on the management team, objectives to provide high quality food and customer service, menu items and pricing, promotion strategies, staffing, financial projections, and a SWOT analysis. The restaurant aims to offer affordable, authentic Indian cuisine while prioritizing customer satisfaction, food safety, and controlling costs. Financial projections estimate increasing sales and profits over three years as the new restaurant gains recognition in the local market.
The document is a report about improving cafeteria food options at high schools. It identifies three student segments: open minded eaters who want variety and value, big eaters who prefer large portions, and nutritionists who favor organic and fresh local options. Student preferences for each segment are outlined, with open minded eaters liking buffet options and value, big eaters preferring large portions, and nutritionists favoring organic and avoiding fried foods. The report provides insights into how to better market cafeteria food to these different student groups.
A Toca do Coelho é uma cafeteria inspirada em Alice no País das Maravilhas localizada na Galeria Moinhos de Vento que oferece um menu diversificado e criativo além de consultoria empresarial e terapia. Sua localização central no bairro Independência e preços competitivos atraem lojistas, profissionais e moradores das classes B e C.
John Cadbury started Cadbury in 1861 in Birmingham, England. It is now the largest confectionery company in the world with over 70,000 employees. Cadbury began operations in India in 1948 and now has 5 manufacturing facilities and 5 sales offices. Cadbury Dairy Milk is considered the "gold standard" of chocolates in India, where Cadbury enjoys a market share of over 70%. The document discusses Cadbury's history, operations in India, vision, objectives, achievements, the 4Ps of marketing, market segmentation, SWOT analysis, and suggestions for the future.
Sweet Coffee Shop is a proposed coffee shop business to be located on the campus of Cochin University of Science and Technology. The business plan projects that the coffee shop, which will offer coffee, tea, snacks and stationery items, will earn sales revenue of 175,000 INR in its first year of operation. Market research found that students, faculty, office workers and lab staff on campus would be the primary customers. The coffee shop aims to distinguish itself through high quality products and cleanliness. It projects sales and profits to increase significantly over the first three years.
This document provides details about the Cleveland Clinic, including its service concept, focus on customer involvement, employee management practices, operations design, sources of funding and support, past expansion efforts, future opportunities, and core competencies. The Clinic aims to provide high-quality, multi-specialty healthcare using medical expertise, innovative technology, clinical research, and education. It manages operations through specialty centers and teams, monitors outcomes, and employs strategies to engage customers and train/evaluate employees. The document discusses the Clinic's previous expansion to Florida, and potential future opportunities through partnerships with Canyon Ranch, opening a facility in Canada, or collaborating with projects in Abu Dhabi.
This document discusses Starbucks' success as a blue ocean strategy. It summarizes how Starbucks shifted the coffee industry's focus from commodity coffee sales to the emotional atmosphere in stores. Starbucks offered quality coffee and drinks in a relaxing environment that encouraged socializing. This attracted both coffee and non-coffee customers. Starbucks also focused on excellent customer service and employee satisfaction, training baristas extensively. This emphasis on people has driven Starbucks' popularity and success without disrupting competitors.
This document provides an overview of Apple Inc. including its history, leadership, products, strategy, and industry environment. Some key points:
1. Apple started in 1977 and is now the largest US company, known for innovating products like the Mac, iPod, iPhone, and iPad.
2. Its mission is to define the future of mobile media and computing devices. Core values include innovation through research-driven strategy and an intentional lack of external disclosure.
3. Apple faces opportunities like growing demand for education and mobility technologies, but also threats like intense competition and increasing regulations.
The document analyzes the Subway sandwich chain. It discusses Subway's origins as an entrepreneurial startup by Fred DeLuca and Dr. Peter Buck in 1965. It then covers Subway's mission, social responsibility initiatives, and strengths like its large store count and low startup costs. The document also examines Subway's weaknesses, opportunities, threats, differentiation strategy as a healthy fast food option, extensive product safety controls, and ultimate success as the world's largest restaurant chain.
The document analyzes Starbucks' competitive position using Porter's Five Forces model. It finds that the threat of new entrants and substitutes is moderate to high, while the bargaining power of buyers and suppliers is moderate to low. Competitive rivalry in the coffee industry is moderate to high due to many competitors. However, Starbucks has strengthened its position through premium quality, excellent customer service, strong supply chain management, and global brand recognition. Overall, the competitive forces facing Starbucks are moderate.
Subway prides itself on being a healthy fast food option that offers custom sandwiches. It was founded in 1965 and grew exponentially through an aggressive franchising model with low startup costs. This allowed Subway to flourish domestically and expand internationally starting in 1984, using a strategy of working with local developers to establish franchises while maintaining its core menu. Subway's success stems from a unique value proposition targeting dissatisfied customers and a low-cost franchising model enabling domestic and international growth.
Starbucks has achieved success through several factors:
1) Their unconventional marketing strategy focuses on high quality products and customer experience rather than traditional advertising.
2) Strategic expansion establishes hubs in major cities before expanding to surrounding areas, allowing them to quickly achieve market dominance.
3) While threats from competitors exist, Starbucks differentiates itself through its brand image and emphasis on consistency in customer experience across all stores.
Starbucks is a global coffee company founded in 1971 in Seattle, Washington. It operates over 30,000 locations worldwide and has annual revenue of $19.16 billion. Starbucks sells coffee beverages, teas, snacks, and other food items. It began as a small coffee bean roaster and retailer, and has expanded globally to become one of the largest coffeehouse chains in the world through innovations to its menu and customer experience.
This document outlines a research study on word-of-mouth of Starbucks among ABAC students. It includes the research topic, problem, and objectives. It presents hypotheses that word-of-mouth can be predicted by factors like interaction behaviors and authenticity. It describes the methodology of surveying 300 ABAC students on their Starbucks experiences. Key findings are that taste is the most influential factor on purchases, interaction behaviors and authenticity affect word-of-mouth, and word-of-mouth differs based on monthly income and visit frequency.
KFC is a fast food restaurant chain known for fried chicken that was founded in 1952 in Utah by Colonel Harland Sanders. It operates as a subsidiary of Yum! Brands. KFC focuses on chicken pieces, sandwiches and sides, though it also offers other meats and regional items internationally. While known for fried chicken, it has expanded its menu to include grilled options. KFC has experienced rapid growth in India with over 100 locations across major cities targeting urban consumers aged 15-45 in the A, B and C income groups.
FEASIBILITY REPORT ON BAKERY &CONFECTIONERYNakul Agrawal
This feasibility study examines opening a bakery and confectionery business with two outlets. It will produce and sell cakes, snacks, sweets, biscuits, bread and other items. The bakery will operate out of a 9,600 square foot facility with two 900 square foot retail outlets. It will employ staff across various roles like production, sales and management. Financial projections cover a three year period and make assumptions about costs, revenues, and other factors to assess the investment's viability.
Which are the opportunities and threats in Starbucks external environment?
Which are the strategic capabilities, which Starbucks could leverage to enter the tea market?
This document provides information about the Apple store located in Gandhinagar, India. It discusses the store's layout, hiring process, and promotional activities. The Gandhinagar Apple store has a free-form layout with 800 square feet of space and 3-4 employees. It was constructed with materials like glass, stainless steel, and laminate according to Apple's interior design standards. The store allows customers to test products and receives new shipments to keep the inventory current. Apple promotes its products through television, online, and social media ads targeting different market segments.
To be hired to assist the supervisor.
Chefs: 2 experienced chefs to be hired to develop menu items and
oversee food preparation.
Wait Staff: Initially plan to hire 6 wait staff to handle lunch and
dinner shifts.
Host/Cashier: 1 host/cashier to greet customers and handle
payments.
Janitorial: Contract cleaning services.
Accountant: Part-time accountant for bookkeeping and financial
reporting.
Marketing Plan
Website Development
Social Media Marketing
Print Advertising
PPT on Canteen project - Strategic Management- shubham-Saraswatbba-2012Shubham Parsekar
This document outlines a canteen project menu and business plan. The menu includes unique items like rum balls, dhokla with tamarind chutney, sandwiches, and falooda. The target market is students of BBA, BCOM, and BCA programs. Key competitors are identified as Niki's Nest and the College Canteen. The business plan strategies are to focus on unique menu items not offered by competitors, use of viral marketing and paper hoardings for advertising, and ensuring cleanliness when serving food.
This document provides details for a proposed Indian cuisine restaurant called Rasoi. It includes information on the management team, objectives to provide high quality food and customer service, menu items and pricing, promotion strategies, staffing, financial projections, and a SWOT analysis. The restaurant aims to offer affordable, authentic Indian cuisine while prioritizing customer satisfaction, food safety, and controlling costs. Financial projections estimate increasing sales and profits over three years as the new restaurant gains recognition in the local market.
The document is a report about improving cafeteria food options at high schools. It identifies three student segments: open minded eaters who want variety and value, big eaters who prefer large portions, and nutritionists who favor organic and fresh local options. Student preferences for each segment are outlined, with open minded eaters liking buffet options and value, big eaters preferring large portions, and nutritionists favoring organic and avoiding fried foods. The report provides insights into how to better market cafeteria food to these different student groups.
A Toca do Coelho é uma cafeteria inspirada em Alice no País das Maravilhas localizada na Galeria Moinhos de Vento que oferece um menu diversificado e criativo além de consultoria empresarial e terapia. Sua localização central no bairro Independência e preços competitivos atraem lojistas, profissionais e moradores das classes B e C.
The document outlines cafeteria procedures and rules for fifth grade students at Nicholas Elementary. It details expectations for lining up, getting food, eating, cleaning up, and dismissal. Specific rules include using good manners, keeping the area clean, getting all items in one trip through the line, and being silent. Following the rules will allow students to enjoy their meal quickly and get outside for recess more promptly.
The document consists of photos and captions describing students at Frisco High School enjoying their lunch period in various ways. Some students eat outside to reconnect with nature, while others socialize with friends in the cafeteria or outdoors. Students see lunch as a break from academics to relax, laugh, talk with friends, or be creative. One student works on a story during lunch, while others debate sports or build custom sandwiches. Overall, lunch provides an opportunity for students to unwind and recharge in their preferred ways before returning to class.
University Cafeteria Operations using Business Process Model and Notation (B...Moumie Soulemane
A student wants to eat at their university cafeteria. The student identifies themselves to the waiter, either physically or with their ID card. The waiter asks the student what they would like from the menu. After the student selects their food, the waiter serves it to them. The student eats their food, finishes, and cleans up after themselves by arranging furniture and collecting dishes. The waiter then cleans the table. The process is recorded in a database.
O café foi introduzido no Brasil no século XVIII e se tornou um produto importante de exportação. Inicialmente cultivado no Rio de Janeiro com mão de obra escrava, expandiu-se para São Paulo no século XIX com trabalho assalariado. O ciclo do café trouxe desenvolvimento econômico ao Brasil mas também fortaleceu os grandes proprietários rurais. No Ceará, o cultivo começou em 1822 e prosperou sob sistema de sombreamento, mas declinou quando substituído por monocultura a pleno sol na dé
This document provides an overview of restaurants and food courts. It discusses the history and importance of restaurants, describing how they originated in Ancient Rome. It also outlines various types of restaurants like casual dining, fine dining, fast casual, cafes, pubs, and food courts. Food courts are described as communal areas in shopping malls that offer a variety of eateries. The document discusses factors to consider for food court locations like maintenance, serving styles, popular cuisines, and their history of originating in shopping malls in the 1970s.
Corporate university, an engine for Human CapitalVivek Mehrotra
Vivek Mehrotra discusses the need for and benefits of corporate universities. He outlines several reasons why companies establish corporate universities, including addressing talent issues from an aging workforce, developing leadership pipelines, and ensuring cultural integration during mergers. Mehrotra also describes different models for corporate universities, such as those focused on training, standardization, executive education, or improving business operations. Finally, he emphasizes the importance of connecting corporate university programs and strategies to a company's overall business goals.
This presentation is the case analysis of Lupin's HR department, stating the Talent Management initiatives it's been doing. It also gives an overview on Indian Pharmaceutical Industry.
W. Edwards Deming, Joseph Juran, Philip Crosby, Tom Peters, and Kaoru Ishikawa were influential quality management gurus. Deming believed that most quality problems stemmed from failures in management systems and processes rather than individual workers. He developed the famous "14 Points" to guide quality management. Juran developed the concept of the "80/20 rule" where 80% of quality problems are caused by management decisions. Crosby advocated the philosophy that "quality is free" and developed a zero defects program. Peters emphasized the importance of quality obsession and continuous improvement. Ishikawa promoted quality circles to fully utilize employee capabilities.
Presentation Explains, that how organizations implement four functions of management in the organization. As KFC is well known name in fast foods as well as it is multinational organization. in this presentation me and my group members explores that how KFC use and implement four functions of management.
Useful for business, commerce, management sciences students.
JIMS Rohini News - Jagan Institute of Management Studies Rohini Sector 5 is one of Best B School in India. JIMS Rohini PGDM, PGDM IB, PGDM RM Admissions are open for Session 2017-19. The Eligibility Criteria is valid Scores in CAT/MAT/XAT/CMAT/ATMA* .
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Tqm and transformational leadership in private schoolsjunabundo
The document discusses Total Quality Management (TQM) and transformational leadership in private schools, noting that while the philosophies of quality management pioneers like Deming and Juran have influenced many organizations, there remains a gap between rhetoric and real understanding of these concepts in education. It provides an overview of TQM, including its emphasis on leadership, strategy, teamwork, analysis, and self-assessment to achieve excellence, as well as transformational leadership's "four I's" of idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration. The goal of TQM is continuous improvement of processes through an integrated system of tools, techniques,
The document discusses the key challenges of human resource management in the new millennium. It notes that all corporate strengths depend on people. The top ten HR challenges according to a survey are leadership development, organizational effectiveness, change management, compensation, health and safety, staff retention, learning and development, succession planning, staffing/recruitment, and skill labor. Some specific challenges mentioned are developing future leaders, managing organizational changes, creating fair compensation systems, controlling healthcare costs, retaining skilled employees, and recruiting top talent.
This document proposes changes for Shah Abdul Latif University in Khairpur, Pakistan. It begins with an overview of the university's profile, including that it was established in 1976 and has around 7,000 current students. It then discusses the university's vision, mission, and core values. The document states that change is important for several reasons, such as a lack of departments and technology as well as the need to provide basic facilities. It proposes implementing change through leadership, knowledge sharing, employee involvement, and using Kurt Lewin's change model of unfreezing, changing, and refreezing. It concludes that successful change requires interaction across all aspects of an organization.
The document provides information on the organizational structures of IUB, Chase Value, and Khaadi.
IUB has a Vice Chancellor who oversees various departments including affiliated institutes, administration, research centers, and faculties. It has over 45 departments across three campuses.
Chase Value is a leading retailer in Pakistan with three stores. It aims to provide quality products at affordable wholesale prices. The management team includes the owner, head of operations, general manager, and COO.
Khaadi is a fashion brand with over 50 stores worldwide. It has eight divisions led by experienced individuals that report to the CEO. The management team includes the CEO and CDO who oversee various committees to ensure
This document discusses the evolution of corporate universities from their origins to present challenges. It begins by outlining shifts in expectations from CEOs and macroeconomic conditions that have impacted corporate universities. Specifically, CEOs now expect stronger alignment with strategic objectives and measurable ROI while facing pressures to reduce costs. The document then profiles the history of corporate universities from their origins in the 1990s to periods of growth and consolidation. It outlines changing talent and learning needs driven by workforce demographics, skills shortages, and demands for alignment, efficiency and speed. The presentation calls for redefining corporate universities, developing robust operating models, and positioning them to contribute strategically and to academia through research. It encourages participants to discuss views and ideas to help corporate universities
Universities have to improve the faculty performance in the following three areas: Teaching, Research, and Service. They have to recruit qualified, competent and motivated faculty. They need to continuously train the faculty members to upgrade their abilities in interdisciplinary research, and consultancy works.
This presentation provides an overview of KFC, including:
- A brief history of KFC starting in 1930 in the US and expanding to Pakistan in 1999.
- KFC Pakistan currently has 63 outlets across northern and southern regions.
- The main departments within KFC including marketing, finance, operations, HR, and quality control.
- Details on the marketing, finance, operations, HR, and quality control departments and their functions.
- KFC management follows the POLCA framework of planning, organizing, leading, controlling, and assurance.
This document introduces Arron L Bullock and their philosophy of creating excellence through flexibility, accountability, and education. It outlines their approach to leadership which includes keeping things simple, having fun with people, and using lean six sigma methodologies and tools to develop teams and drive results. The document provides details on Bullock's education background and specialized training, as well as the systems and tools they utilize in operations management with a focus on continuous improvement through strategies like hoshin planning and daily kaizen activities. It concludes with keys to success which emphasize leadership evaluation, sharing information openly, fostering dissent, using a variety of tools, and ensuring individual accountability.
W. Edwards Deming was a pioneer in quality management who developed the concept of common and special causes of failure. He established 14 points for quality improvement and identified 7 "deadly diseases" that hinder quality. Joseph Juran focused on fitness for use and strategic quality management. He developed an 80/20 rule and a quality planning process. Philip Crosby emphasized the idea that quality is free and developed a 14-step quality improvement program centered around zero defects. Tom Peters stressed hands-on leadership and customer focus. Kaoru Ishikawa pioneered quality circles in Japan as a means of team-based quality improvement.
1) Introduction to the Open University,and why we need to continue to build our change capability
2) What we're doing and how we're doing it
3) Challenges and opportunities: now and in the future
Today’s Curriculum for the Higher Ed HR LeaderShelley Reece
Today’s universities and colleges face many challenges ranging from reconciling financial pressures, to ensuring student success, to managing complicated workforce dynamics. One thing they all have in common: Their head of HR must align the HR function to best support the institution as it navigates this current landscape.
Leader as a Coach: Impact on Employee’s Commitment- Lean & Six Sigma World Co...Jorge Covacs
by Jorge Covacs, Consultant (Brazil)
Research has found that the satisfaction of basic human needs in the workplace can increase the chance of success for the organization.
Engaged employees result in increased productivity, and this engagement depends on the existence of emotions such as joy, interest and care, good relationships among employees, and appreciation for their jobs. The presentation discusses what it takes to have a committed team with optimized performance: support of the manager, clarity on job tasks, diversity of tasks, and autonomy.
All of these elements depend largely on the manager, who should treat their staff fairly and with dignity. From the climate dimensions as developed by Kolb and the social motives, proposed by McClelland, key guidelines will be presented for managers in order to provide suitable support for team members.
Mt on leadership and its effects on employees performanceShashi Chandra
This document discusses a research project on the effects of leadership on employee performance at Hindalco Industries Ltd. It begins with an introduction discussing the importance of leadership development and employee performance. It then provides context on Hindalco Industries and outlines the objectives, methodology and structure of the research project. The goal is to study leadership development practices at Hindalco and their impact on employee performance.
Overview of Evolution of the industrial relations system in PakistanHumayun Khalid Qureshi
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1. Organizational Development
"Change is the law of life,
and those who look only
to the past or present are
certain to miss the future."
- John F. Kennedy
Prepared By Humayun Khalid
3. Welcome
TO THE PRESENTATION
Faculty Cafeteria Development and Change Interventions
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4. An Over View
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7. Table of Contents
•Faculty Cafeteria
•SWOT Faculty Cafeteria
Faculty Cafeteria
Prepared By Humayun Khalid
8. Faculty Cafeteria
• Organizational Proposal
assessment and report
Of
• Plan for Plan
• Identify goals and Faculty Cafeteria
strategies
• Develop ActionPlan
• Documentationand
approval
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9. Faculty Cafeteria
•Evaluation by Faculty
Cafeteria
•Evaluation as activities
occurs Project Evaluation
•Roles and responsibilities
•Reporting and
Methodology
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10. Change
•Human Resource
Management & Process
•Techno-Structural The Change
•Productional Interventions
Interventions
•Financial Interventions
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12. University of Sargodha
Establish = 2002
Prior History:
Demont Morency College = 1929
At Shahpur, later shifted to
Sargodha in 1946. Currently it is headed by
Later renamed as Govt. College Sir Dr. Muhammad Akram
Sargodha . Chaudhary.
In 2002, Govt. College was
converted into University under an
ordinance.
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13. UOS SWOTAnalysis
What are the types of environments???
Strengths Weaknesses
Major Major which should to be minimized
Central Location in the Commercial area oUniversity security is not working efficiently
7th number in Punjab due to research
oNon-managerial staff (sweepers, clerks, peons)
Digital access over research journals are less qualified than duties
University own ambulance service oThe free area of university is not in use
University own pharmacy and hospital
oDigital access is just available within university
University own FM 0.96 Radio service
oUniversity guards shows favoritism
Latest computer technology
oSurprise visits are done just for once in a year
University purified water product (KHUSH AAB)
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14. UOS SWOTAnalysis
Opportunities Threats
Major Major which should to be avoided
Security System can be improved Terrorism threats which is affecting the quality
Non-managerial staff service can be improved by of university services.
trainings.
Due to economic condition of country, university
By providing a separate Cafeteria for Faculty management is bound to increase the fees; this
only threat is also disappointing the students.
Surprise visits can improve the employee Political pressure is also affecting the service
efficiency quality of employees.
Master’s level students should have access over
External factors influence and involvement
journals, Plagiarism (TURNITIN) Checkers
should be control.
Monitoring of performance by surveys
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15. Faculty Cafeteria
• A separate place for faculty
entertainment
• Beautiful location
• Beautiful and relax environment
• Fresh & quality foods
• Active, social and trained staff
• And many more…!
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16. SWOT AnalysisFaculty Cafeteria
Strengths Weaknesses
Major Major which should to be minimized
One and only for FACULTY oLittle bit high prices
No competitor at this level
oStaff attendance is not dependable
Clean and organized
oYoung inexperienced staff
High quality fresh foods
oStaff is lacking in some service basics
Well mannered qualified staff
Use of feedback cards about service, food quality
and environment
Menu visibility and accessibility in advance
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17. SWOT AnalysisFaculty Cafeteria
Opportunities Threats
Major Major which should to be avoided
Security System can be improved Terrorism threats which is affecting the visits of
Non-managerial staff service can be improved by outsiders.
trainings.
High cost of material can affect the prices of the
Separate hall for students can be opened but after food items.
the success of teacher’s response
Employee’s salaries should have to increase as
Surprise visits can improve the employee per rules.
efficiency
Employee’s attendance.
Operating cost can be covered by offering the
teachers of colleges with special cafeteria-cards by
Operational and training cost can be increased.
giving memberships.
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18. The Phases of Proposal
Phase 1 Phase 2 Phase 3
Organization Assessment “Plan For Plan “ for Strategic goals and
& Development Planning Strategic Plan objectives
• Steps involved: • Steps involved: • Facilities we will
• History of UOS • Initial meeting provide
• Current Facilities • Initial discussion • Faculty Privacy
• Employees • Pleasant environment
background • Departments
• Meeting with UOS interaction
officials • New Job
• Exchange information opportunities
for developmental • Financial outcomes
issues
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MBA 1.5 (HR)
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19. The Phases of Proposal
Phase 4 Phase 5
Action Plan To Implement Development And Approval
Strategic Plan Of Strategic Plan Document
• Steps involved: • Steps involved:
• Tender notice • Final Documentation
• Initial Approval Process • Review by registrar
• Documentation • Final Approval by Vice
• Plan Implementation Chancellor
(Construction) • Finalization and
• Staffing Plan Implementation
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20. Project Evaluation
Faculty Point of Activities
View Point of View
Faculty interest and encouragement University assessment provide
to build “Faculty Cafeteria” necessary help
Able to promote this idea University management provide
Faculty gives ideas to improve the necessary information
process of establishing the cafeteria. Departmental surveys give positive
High authorities give permissions with feedback
respect to construction of cafeteria Action plan and strategic plan were
building. successful
New Job openings
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22. Roles and Responsibilities
Consultant Client
Provide appropriate response to teachers Provide prompt response to consultants’
regarding project. communication.
Provide ongoing coaching to directors of Provide adequate information about the
departments during the whole year. university, faculty and environment.
Generate the plan about management of the Finish the project assessment regarding
project. outcomes and benefits.
Facilitate strategic planning process, including Separate meeting can be held by directors to
customization and development. discuss some important matters.
Review all the planning process.
Facilitate staffing analysis, including roles and Regularly reflect, document and share
responsibilities of staff. learning from the project with the
consultants and directors.
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23. Proposal Budget
Fees Amount
Phase 1 Organizational Assessment 10,000
Phase 2 Plan for Plan 40,000
Phase 3 Identify goals and objectives 15,000
Phase 4 Action and resource planning 40,000
Phase 5 Finalize Strategic Plan 20,000
Total Fees 125,000
Material and Expenses
Travel Expenses 10,000
Stationery expenses 1000
Total Material Expense 11000
Total Project Costs 136,000
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24. Additional Expenses
Fees Amount
Monthly Trainings for 2 months 100,000
First-term (6-months, Jan-June) developmental cost 100,000
Second-term (6-months, July-December) developmental 50,000
cost
Marketing cost 2*4 = 300* 50 15,000
Total 265,000
Sum (Total Table 1 and Table 2) 401,000
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25. Reporting & Methodology
Summary of all activities
Methodology :
By using questionnaire and face to face meetings .
Questionnaire includes on the following levels.
1. A Personality Note
2. Demographic questions
3. Questions regarding the Faculty Cafeteria Development
4. Plan Selection
Face to face Meeting method based on the following phases:
1. Face to face talk
2. Group working observations
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26. The Change Interventions
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27. Human Process Interventions
One of the most important intervention based on the
following intervention pillars:
At University Level
Coaching and Training
(Individual, Group Level)
At Faculty Cafeteria Level
(Individual, Group Level)
Process Consultation
Third Party intervention
Team building
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28. Human ProcessInterventions
• Conflict Meeting
– Clarify the duties
– Goals setting
– Group head role
– FC manager Role
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29. Human ProcessInterventions
• Goals Setting Intervention
• Performance Appraisals
• Reward System
• Career Planning and Development
• Managing Work Force Diversity
• Employees stress and wellness
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30. Techno-Structural
Interventions
Reducing Complexity:
Job role and responsibilities
Clear goals
Smooth way of information flow
Flawless system
No frauds and conflicts
New production methods
Reducing costs
Online monitoring and access over employee’s
service and performance
Performance evaluation
Easy Payment system (THUMBPAY)
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31. THE THUMB PAY
Technology will be introduced after 8 months of FC
establishment:
Directly connected with FC database,
Generate Electronic slip, at the end of the day the slips will be
transfer to respective banks for payment purpose.
Price of this device is $388, (Pak Rupee 38412) as calculated on Jan 13, 2013 on the ask
rate of 99/$. Source (alibaba.com)
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32. An overview to THUMBPAY System
Please Give THUMB Impression
Verifying
……………………..
……………………..
……………………..
Member Identified …..
Name : Madam Madiha Riaz
Department: B.ADMN. UOS
Account: HBL : 012345-545
Status: Premium
Bill Paid.
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33. Other Facilities
Wi-Fi facility
L.C.D for news alerts
Different food machines e.g. coffee maker
microwave oven etc
Alarm system
Energy efficient lights
Menu display system
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34. Structural Interventions
Structural design will help the
Manager
faculty cafeteria employees to
identify their job roles and
responsibilities.
Supervisor Supervisor
Employee Involvement Production
Non-
Waiters Managerial
Internal branding staff
Staff
Internal marketing
Internal customer recognition
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35. Work Design
Work Design Will Help In The Following
Aspects:
Activeness,
Effectiveness,
Coordination And
Excellent Performance.
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36. Production Interventions
Personnel
Healthy Cooking Staff.
Disease control.
Sick individuals will not allowed
to perform duties.
Proper Dressing by the cooking
staff.
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37. Production Interventions
Building & Facilities
Proper area (Kitchen) facilities
Clean and neat area for food
production.
Waste products be removed in
a proper way.
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38. CafeteriaProduction Interventions
Menu Performance
Categorization in food
items
Diet Control products
Not enough production
just up to need
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39. FinancialInterventions
1600
1400
1200
1000
800
600
400
200
0
Jun July Aug Sep Oct Nov Dec Jan Feb Mar Apr May
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40. TechniquesToManage Finances
Setting of goals with the limits of
budgets.
Reducing the burden of debts
By finding new streams of income
Memberships
Reducing the utility expenses
Building Formation
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43. At The End…!
University of Sargodha was established in 2002, and now up-to 2013,
different developmental plans takes place to enhance the quality of the
University. University produced many scholars and professionals.
But the question is this, that no one till now take the initiative of keeping the
root fresh, active, satisfied (physically and mentally).
The initiative of FACULTY CAFETERIA development is the milestone to
improve faculty health.
We as OD practitioners, assure that if this initiative is critically analyzed,
reviewed and take in action, it will increase the productivity of the faculty,
which will positively affect the faculty output in the shape of more brilliant,
sharp and active students, who will brighten the University of Sargodha name,
image and also the faculty of the university.
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44. Presentation is over
YOU MAY ASK QUESTIONS NOW!
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45. Presentation is over
YOU MAY NOW RELAX!
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Humayun, Umber,
Aqsa, Atif
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MBA 1.5 (HR)
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