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Listening 
Language and communication 
Using feedback 
Questioning 
Conflict handing
 Stop talking 
 Make your people at ease 
 Show you want to listen 
 Remove distractions 
 Ask questions 
 Have patience 
 Hold your temper 
 Don’t argue
 Use open questions ( why –Who – What – 
How ) 
 Use closed questions (Yes –No ) 
 Use you questions :- How do you see this 
Tell me more about …. ? 
How important … is to you ?
 Help participants to think through these 
questions :- 
 What did you do well ? 
 What could you have done even better ? 
 What prevented you from doing even better ? 
 What is the plan to do even better in the 
future?
 Identify points of agreement 
 Encourage people to build on others’ ideas
Facilitation skills Eyouth

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Facilitation skills Eyouth

  • 1. Listening Language and communication Using feedback Questioning Conflict handing
  • 2.  Stop talking  Make your people at ease  Show you want to listen  Remove distractions  Ask questions  Have patience  Hold your temper  Don’t argue
  • 3.  Use open questions ( why –Who – What – How )  Use closed questions (Yes –No )  Use you questions :- How do you see this Tell me more about …. ? How important … is to you ?
  • 4.  Help participants to think through these questions :-  What did you do well ?  What could you have done even better ?  What prevented you from doing even better ?  What is the plan to do even better in the future?
  • 5.  Identify points of agreement  Encourage people to build on others’ ideas