Frances "Frankie" Lewis has over 15 years experience providing technical support and training to customers. She has experience in software design, documentation, and technical writing. Her background includes supporting medical device and water treatment companies. She has created hundreds of documents, software applications, and websites.

1. FRANCES “FRANKIE” LEWIS
702­ 525­ 6128
VegasFrankieL@Gmail.com
613 Capstone Court, Henderson, Nevada 89011
http://www.linkedin.com/in/frankielewis
TECHNICAL WRITER / SOFTWARE SUPPORT SPECIALIST
Customer Support and Training – More than 15 years experience providing hands‐on and remote support to a wide
variety of customers. Produce new software training programs then deliver one‐on‐one and classroom training as well
as group presentations and technical support.
Software Design and Liaison – Excellent communicator; effectively interacts with all levels of personnel. Interview
experts and create specifications for new software requirements. Interface with development team (programmers,
graphics artists, database administrators) and create initial mockup. Manage acceptance reviews from design
specifications through QA to final approval and production release.
Diverse Scope – Experience with medical device manufacturing and clinical equipment use; pharmaceutical firms,
hospitals and medical facilities, water treatment plants and water quality R&D services; advanced scientific systems
(SCADA, LIMS, EPOTS, EWQMS, and GIS); as well as regulatory‐compliance (OSHA, FDA, JCAHO) programs and other
specialized systems and processes.
Documentation Specialist / Technical Writing – Internationally published in over 15 medical, pharmaceutical or
water quality reports. Create hundreds of custom forms, reports, documents, templates, brochures, business cards,
presentations and diagrams for a variety of businesses. Design and produce more than 50 custom multimedia,
corporate software applications and intranet websites with related help files, documentation and user guides.
SOUTHWEST SERVICE GROUP
Small Business Support, Documentation & Marketing Research
2013 ‐ Current
Provide documentation support for small startup businesses.
Assist new business owners with marketing, competitive research, business alliances and strategic
planning.
SOUTHERN NEVADA WATER SYSTEM / LAS VEGAS VALLEY WATER DISTRICT * 2006 – 2013
Scientific Systems Software QA, Technical Writer, Documentation Specialist
Provide documentation support for 25+ scientific team members across 2 treatment plants and 2 corporate
locations within the Information Technology ‐ Scientific Systems division.
Perform software QA and testing of custom SCADA applications and reporting systems and develop user guides
then deliver hands‐on training and support of custom scientific systems software.
Research and create software specifications and GUI/front‐end functionality for new SCADA historian software.
Contribute with systems and process analysis (same as LVVWD Business Analysts) and provide cost‐effective,
quality solutions and technical specifications.
Shared Resource:
> Support the Water Quality R&D Project Manager with edits and pre‐publishing of 7 scientific studies for
internationally distributed publications (AwwaRF; Elsevier Press; Water Reuse Foundation).
> Design, create then cross‐train SNWS administrative staff on a new SNWS interactive‐visual (Visio/web‐based)
Organization Chart (over 200 staff members).
Support and update data on 10+ intranet sites used by SNWS treatment, production and distribution management.
Produce custom presentations, schematic diagrams, technical specifications and flow charts for the Scientific
Systems Manager, Supervisors and Team Leads.
Edit and provide technical and graphic support for production of 35+ SNWS Facility Operations Manuals.
∗ Contractor
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2. FRANCES “FRANKIE” LEWIS
VegasFrankieL@Gmail.com
702­ 525­ 6128
613 Capstone Court, Henderson, Nevada 89011
http://www.linkedin.com/in/frankielewis
SPHERION TECHNOLOGY GROUP / ELI LILLY PHARMACEUTICALS HELP DESK 2000 – 2006
Team Trainer, Technical Writer, Supervisor
Conceive and implement cost‐saving solutions; Saved Eli Lilly over $20K/month and Spherion over $10K/month by
streamlining IT processes nationwide.
Develop and deliver training for help desk startup to support all PC hardware and software for over 6200 Eli Lilly
North American Field Sales personnel.
Train all Help Desk support staff (150+ technical analysts) on software tools, hardware systems, processes and
policies as specified to meet Eli Lilly requirements and Spherion Service Level Agreements.
Produce 400+ technical documents and processes for use by field sales customers and help desk technicians.
Author and manage (Remedy ARS) Knowledge Base of troubleshooting solutions used by help desk personnel.
HYPERBARIC HEALTH CENTERS
1998 ‐ 2000
Director of Marketing and Operations
Create materials for prospectus, marketing, advertising and business documents for Hyperbaric Health Centers, a
medical treatment startup company.
Implement programs to provide free customer transportation, lodging and support through local casinos, Miracle
Flights and Ronald McDonald House for initial treatment to sick or dying children.
Oversee construction for custom build‐outs to comply with NFPA‐99 (Hyperbaric/Oxygen) fire codes.
AMT Software (Advanced Medical Training)
Founder, COO, Computer Based Training Designer, Project Manager
1992 – 1998
Co‐write a business plan and secured a financial partner (of 5 investors) to fund operation for over $1M.
Manage development staff, create marketing materials and secure contracts with clients (including NIH, AACN, FDA,
AAMI, HP, Corometrics, Johnson & Johnson, AT&T, Abbott Labs, Imed, Ivac, Pharmacia‐Deltec, Stanford University
Hospital, UCSD, Purdue University, Kaiser Medical Group and over 100 others).
Design and produce over 20 (hour‐long) CBT’s for training to Physicians, Pharmacists, Nurses and Biomedical
Engineers on high‐tech medical devices for International pharmaceutical clients.
Story‐board, author and verify all content, including 3D renderings, animation, drawings and device simulations.
Acquire copyright and patent protection for computer‐based training software used to present interactive training
for 115+ infusion devices for pharmaceutical sales, healthcare and nursing education.
Manage operational functions including business planning, office support, equipment and software procurement,
project management and development staff.
Spearhead development of medical training programs and supporting documentation to meet client requirements;
lead delivery of client based solutions; develop proposals and secure contracts from customers.
PRIOR WORK EXPERIENCE
DIASONICS, Milpitas, CA
Medical Device Assembler, Expeditor & Field Service Coordinator
∗ FISCHER IMAGING, Denver, CO Inventory Control & Material Requirements Planning
ATI MEDICAL, San Jose, CA
Field Service, Branch Operations Mgr & Regional Training Mgr
∗ ATI MEDICAL, Las Vegas, NV Multimedia/CBT Training Producer & Director of Training
∗ Relocated & promoted
1980 – 1983
1983 – 1986
1986 – 1988
1988 – 1992
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