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Expo Milano 2015 will take place from May to October 2015 in Milan, Italy. The theme is "Feeding the Planet, Energy for Life" and will focus on issues of food security, sustainability, and cooperation on nutrition. Over 140 countries and 20 million visitors are expected to participate to discuss solutions for balancing food production with natural resources. Expo 2015 SpA is responsible for organizing the event and has obtained ISO 20121 certification, making it the first world expo to receive independent verification of its sustainability practices.

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SUSTAINABILITY REPORT 2014 EXPO MILANO 2015
SUSTAINABILITY REPORT 2014 Expo Milano 2015 wishes to promote an international, cultural and educational experience in a shared manner for its Visitors and Participants, fostering dialogue among all the citizens of the Planet and thus contributing to enhance mutual cooperation. There are several organisational aspects that present innovations: the pervasiveness of the Theme “Feeding the Planet, Energy for Life”, the Visitors engagement, the Countries involvement through the Cluster model, the contribution of Companies and Civil Society as well as the several initiatives organised during the approaching phase with Schools, Universities and Research Institutions. We are committed to make Expo Milano 2015 the first Universal Exposition exploiting the best tools for managing our social, economic and environmental performances. This is why, in the occasion of the publication of our second Sustainability Report, we can proudly announce that the Company has obtained a very important acknowledgment from an external verification institution: our Sustainability Management System for the planning phase of the Event is compliant with the international standard ISO 20121:2013, allowing us to keep pursuing the values of efficiency, transparency and outside engagement which represent key objects for Expo Milano 2015. Giuseppe Sala Chief Executive Officer of Expo 2015 Company Commissioner of the Government of Italy for Expo Milano 2015
Expo 2015 SpA
SUSTAINABILITY REPORT 2014 PREAMBLE Expo 2015 SpA has decided to publish a Sustainability Report in order to set down and communicate to all its Stakeholders the commitments undertaken and the results achieved under the social, economic and environmental profile of the organisation of the Milan Universal Exposition. Ever since the candidature phase of the city of Milan to host the Event, sustainability has been a key element in the strategy for ensuring its success which not only characterises the main Theme of the Exposition but also pervades and marks all the planning, organisational and management aspects thereof. Expo Milano 2015 is the first Universal Exposition to have been described through the drafting of a Sustainability Report which, starting from the first edition in 2013, accompanies the approach to the Event and the Event itself. The objective is to promote the dissemination of the activity of sustainability reporting in the organisation of large events – and in particular of the Universal Expositions – thus contributing to an intangible legacy of good practices and competences in sustainability reporting. The first Sustainability Report was published in December 2013 with reference to the design and planning phase managed by Expo 2015 SpA up to 30 June 2013, with the exception of some significant data and events which occurred just before the print. In the same way, this second edition reports on the activities carried out by Expo 2015 SpA up to 30 June 2014, with updates on some relevant themes up to the time of printing. The third and last Report will be published at the end of the Event. The previous edition of the Report can be seen and downloaded from the website (http://www. expo2015.org/it/sostenibilita/il-rapporto-di-sostenibilita-di-expo). Reference is made to the same in this edition for more detailed information on certain themes. For the Sustainability Report Expo 2015 SpA has chosen to adopt, as a methodological reference, the 2013 edition of the Guidelines for Sustainability Reporting by the Global Reporting Initiative, the so- called GRI-G4. The GRI Guidelines represent the best practice recognised at international level in the field of sustainability reporting.
01 PAG. 7 03 PAG. 25 05 PAG. 65 06 PAG. 83 04 PAG. 53 02 PAG. 13 INDEX 07 PAG. 91 The Milan Universal Exposition and the mission of Expo 2015 SpA 1.1 Introduction pag. 8 1.2 UNIVERSAL EXPOSITION ORGANISATION AND THE ROLE OF THE BIE pag. 8 1.3 EXPO MILANO 2015 THEME pag. 10 1.4 VISITOR EXPERIENCE pag. 11 1.5 EXPO 2015 SPA ROLE pag. 11 THE GOVERNANCE AND THE COMPANY Organisation 2.1 Governance and the bodies established for Expo Milano 2015 pag. 14 2.2 Involvement of the Country System pag. 15 2.3 Corporate governance of Expo 2015 SpA pag. 18 2.4 Company Organisation pag. 21 THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK 3.1 INFRASTRUCTURES FOR EXPO MILANO 2015 pag. 26 3.2 RELEVANT REGULATORY FRAMEWORK pag. 26 3.2.1 EXPOSITION SITE AGREEMENT 3.2.2 REGULATORY FRAMEWORK ON SAFETY AND LEGALITY 3.2.3 STRENGHTENING OF THE PRINCIPLES OF FAIRNESS AND TRANSPARENCY 3.2.4 ENVIRONMENTAL ASSESSMENT PROCEDURES 3.3 EXPOSITION SITE pag. 30 3.3.1 MASTER PLAN 3.3.2 WATERWAYS PROJECT 3.4 SITE AND LOCAL COMMUNICATION pag. 41 3.5 ITALIAN PAVILION pag. 42 3.6 EXPO VILLAGE pag. 48 3.7 DIGITAL SMART CITY AND TECHNOLOGY pag. 48 3.8 DISMANTLING OF THE EXPOSITION SITE AFTER THE EVENT pag. 50 PRINCIPLES FOR SUSTAINABILITY OF EXPO MILANO 2015 AND STAKEHOLDERS’ RELATIONS 4.1 EXPO 2015 CHARTER OF VALUE AND COMMITMENTS pag. 54 4.2 STAKEHOLDERS’ MAPPING AND IDENTIFICATION OF MATERIAL ASPECTS pag. 60 EXPO 2015’s HUMAN RESOURCES 5.1 Expo 2015’s staff pag. 66 5.2 Employment policies pag. 67 5.2.1 PERSONNEL SELECTION AND RECRUITMENT PROCESS 5.2.2 Staff performance assessment 5.3 Expo 2015’s remuneration policy pag. 70 5.4 STAFF SKILLS DEVELOPMENT pag. 70 5.5 VOLUNTEER PROGRAMME pag. 72 5.6 Employees’ health and safety pag. 76 5.7 Health and Safety construction sites pag. 77 THE ECONOMIC FRAMEWORK 6.1 FINANCIAL RESOURCES OF EXPO 2015 pag. 84 6.2 MECHANISM FOR CONTROL AND MONITORING OF EXPENSES pag. 86 6.3 Financial Statement 2013 pag. 86 6.4 ECONOMIC IMPACT OF THE EVENT pag. 88 THE ENVIRONMENTAL FRAMEWORK 7.1 MAIN OBJECTIVES AND INITIATIVES pag. 92 7.2 EXPO 2015 SUSTAINABILITY MANAGEMENT SYSTEM pag. 92 7.3 RECLAMATION INTERVENTIONS ON THE EXPOSITION SITE pag. 95 7.4 Environmental Monitoring Plan pag. 95 7.4.1 WORKSITE PHASE MONITORING RESULTS
08PAG. 123 09PAG. 157 appendiXPAG. 173 7.5 Assessment of the Impact on Human Health pag. 104 7.5.1 Exposure to PM10 and NO2 – Effects and Impact on Health 7.5.2 Exposure to noise – Effects and Impact on Health 7.5.3 Monitoring 7.6 LEED PROTOCOLS pag. 106 7.6.1 LEED ND PROTOCOL FOR THE EXPOSITION SITE 7.6.2 LEED NC PROTOCOL FOR THE CASCINA TRIULZA 7.7 Guidance and support activities for Participants pag. 108 7.8 Construction site Audits pag. 110 7.9 Greenhouse gases Inventory and offsetting pag. 111 7.9.1 offsetting interventions 7.10 ECOLOGICAL VALUE OFFSETTING (EVO) pag. 117 7.10.1 PHASE I OF THE EVO PROGRAMME THE SOCIAL FRAMEWORK 8.1 Participating in Expo Milano 2015 pag. 124 8.2 THE COUNTRIES pag. 125 8.2.1 “Self Built” Pavilions 8.2.2 CLUSTERS 8.3 THE INTERNATIONAL ORGANISATIONS pag. 128 8.3.1 UNITED NATIONS 8.3.2 EUROPEAN UNION 8.4 THE CIVIL SOCIETY pag. 129 8.5 THE PRIVATE SECTOR pag. 130 8.5.1 Partnerships 8.5.2 Suppliers 8.5.3 Green Procurement 8.5.4 ENCOUNTER BETWEEN COMPANIES AND PARTICIPANTS 8.6 Protocols on the topics of Legality and Labour pag. 136 8.6.1 Initiatives aimed at preventing mafia infiltrations in the Exposition Site works 8.7 Communications by Expo 2015 pag. 142 8.7.1 Strategy and Objectives 8.7.2 COMMUNICATION PLAN 8.7.3 WEBSITES AND SOCIAL NETWORK 8.7.4 SPECIAL PROJECTS 8.8 FEEDING KNOWLEDGE PROGRAMME pag. 147 8.8.1 EURO-MEDITERRANEAN SCIENTIFIC NETWORK 8.8.2 Best Sustainable Development Practices (BSDP) on food security 8.9 SCHOOL PROJECT pag. 150 8.10 Patronage for the initiatives of various Stakeholders pag. 152 8.11 Tourism promotion pag. 152 8.12 Ticketing pag. 154 METHODOLOGY 9.1 Methodological note pag. 158 9.2 Table of correspondence with the GRI Guidelines pag. 160 9.3 CONTACTS pag. 171 partners’ commitments for the expo milano 2015 sustainability
1 The Milan Universal Exposition and the mission of Expo 2015 SpA
8 THE MILAN UNIVERSAL EXPOSITION AND THE MISSION OF EXPO 2015 SpA Expo 2015 SpA 1851 1867 1873 1889 1906 1931 1935 1958 1962 1967 Londra Parigi Vienna Parigi Milano Parigi San Diego Bruxelles Seattle Montrea 1.1 Introduction Expo Milano 2015 is a unique global Event of extraordinary importance under the educational, cultural and scientific profile, which will be held in the city of Milan from 1 May to 31 October 2015. The Theme of the Exposition is “Feeding the Planet, Energy for Life”, and centres on nutrition and the sustainable use of resources, the right to a healthy, safe and sufficient nutrition for the whole planet and on the research into and sharing of more sustainable models of production and consumption. The Milan Universal Exposition 2015 will see the participation of over 140 countries and about 20 million Visitors coming from all over the world. The objective is to unite Governments, Institutions, Civil Society and Citizens in a debate on universal themes connected with nutrition and sustainable development: the balance between natural resources, food and energy production, food security, protection of both natural and agricultural biodiversity, innovation in technologies, the multidisciplinary vision and cooperation, the linking of experiences and competences, food cultures, information on healthy lifestyles and nutritional education. 1.2 UNIVERSAL EXPOSITION ORGANISATION AND THE ROLE OF THE BIE The Universal Expositions are the largest of the world events, and since their origins in the first half of the 19th century have been a display case of innovation and inspiration for humanity, and an important platform for the presentation and sharing of new models capable of contributing to the development of progress and civilisation. Organised by the nation that wins a candidature competition, the Universal Expositions provide for the participation of other countries invited through diplomatic channels by the host nation. At international level, the Bureau International des Expositions (BIE) is the organism that has the task of overseeing and regulating the calendar, the candidature campaign, the selection and the organisation of the Expositions. The BIE is an inter-governmental organisation established in Paris in 1928 by the Convention on International Expositions, subsequently amended in 1972, 1982 and 1988 (for further information see the site of the BIE www.bie-paris.org). Membership of the BIE is open to all member nations of the UN or one of its Agencies, of the International Court of Justice, or countries whose application is approved by a two-thirds majority of the General Assembly of the BIE. As of today, there are 168 member countries. The BIE works to ensure correct application of the Convention and of all the regulations relating to the Expositions, and also the transmission of knowledge and best practices from one Event to another. The Expositions provide for two categories of participants: the Official Participants – countries and international organisations – and the so-called Unofficial Participants – NGOs, companies and Civil Society Organisations.
1 9SUSTAINABILITY REPORT 2014 9 Values and the Mission of the Universal Expositions The key Mission of the Universal Expositions is the education of populations, as confirmed by Article 1 of the BIE Convention, on the basis of which an Exposition is “a display which, whatever its title, has as its principal purpose the education of the public: it may exhibit the means at man’s disposal for meeting the needs of civilisation, or demonstrate the progress achieved in one or more branches of human endeavour, or show prospects for the future”. At the root of the BIE’s work – and so also of the organisation of the Expositions – there are three fundamental values: • Trust – by signing the Convention, the countries commit themselves to creating and developing opportunities for humanity to meet, and establish a link of brotherhood between different cultures; • Solidarity – Multicultural exchange and sharing actions are the basis of every Event. The Expo- sitions are a meeting point for cultural diversity and innovation, the place where different civili- sations share their knowledge with the objective of identifying together the best prospects and solutions to address the challenges to which humanity is called to respond; • Progress – The Expositions aim to promote education via experience, development via innova- tion and experimentation via cooperation. 1962 1967 1970 1986 1992 1998 2000 2010 es Seattle Montreal Osaka Vancouver Siviglia Lisbona Hannover Shanghai 2015 Milano Universal Expositions in History The first Exposition recognised by the BIE before the establishment of the Convention in 1928 is the one held in London in 1851, which saw the participation of 28 countries with more than 6 million visitors: the “Great Exhibition of the Works of Industry of all Nations”. One of the most famous, the Paris World Exposition in 1889, was organised to celebrate the centenary of the French Revolution; the legacy of the Event is the structure that is still considered the symbol of the city and of the whole nation, the Tour Eiffel. In 1906 Milan also hosted an Exposition centred around the theme of transport, to celebrate the opening of the Sempione tunnel. The Universal Expositions are often the ideal setting for the presentation of new inventions and innovations to the whole world, including: the harvester-thresher (London, 1851), automatic sewing machines (Paris, 1855), typewriters, the telephone and the phonograph shown in Philadelphia (1876), the first diesel-powered car (Paris, 1889), the big wheel and the zip fastener (Chicago, 1893), the incubator (Seattle, 1909), the photographic film (San Francisco, 1915), the television (New York, 1939) and the mobile telephone (Osaka, 1970). With the arrival of the third millennium, moreover, the Universal Expositions have made it possible to address the central questions for the world community, as evidenced by the themes of the most recent Expos: The Oceans: A Heritage for the Future (Lisbon, 1998), Humankind, Nature, Technology (Hannover, 2000), Nature’s Wisdom (Aichi, 2005), Water and Sustainable Development (Zaragoza, 2008), Better City, Better Life (Shanghai, 2010), The Living Ocean and Coast: Diversity of Resources and Sustainable Activities (Yeosu, 2012).
10 THE MILAN UNIVERSAL EXPOSITION AND THE MISSION OF EXPO 2015 SpA Expo 2015 SpA 1.3 EXPO MILANO 2015 THEME The Theme of Expo Milano 2015, “Feeding the Planet, Energy for Life”, pervades and characterises all the various organisational and expressive dimensions of the Event. The title reminds us of the importance not only of mankind’s nutrition, but also, and above all, that of our Planet, highlighting how these two requirements are deeply connected. The challenge for Expo Milano 2015 is to arrive at an understanding of how mankind can simultaneously feed itself and the planet, through research and the sharing of sustainable models of production and consumption and following a multidisciplinary approach (environmental, historical, cultural, anthropological, medical, techno-scientific and economic), so as to activate and develop ties, relationships and connections that can stimulate all levels of society. Specifically, Expo 2015 has set out the Theme along three main lines: • scientific-technological, which includes scientific considerations, production processes, public policies and the rules that govern food security and quality for balanced, sustainable development, both for individuals and for the systems of food production; • socio-cultural, aimed at encouraging correct, healthy nutrition with the double objective of pro- moting fair access to resources for all populations, without waste, and of facilitating the meeting of the various peoples’ cultural and social identities through the different culinary and nutritional traditions; • cooperation for development, aimed at reducing hunger, malnutrition and the social imbalances connected with access to food. Expo Milano 2015 and the UN Millennium Goals The Theme of the Exposition and the challenges it poses are rendered even more relevant by the coincidence of Expo Milano 2015 and the deadline for the UN’s Millennium Goals. In particular, the Theme of the Milan Exposition is linked to some of the Goals set down by the United Nations: -- the first: to eradicate extreme poverty and hunger, specifically to reduce by 50% the world pop- ulation that suffers from hunger; -- the fourth: to reduce child mortality under 5 years of age by two thirds; -- the fifth: to improve maternal health, in particular to reduce the rate of maternal mortality by three-quarters; -- the seventh: to ensure environmental sustainability, in particular by stimulating policies and programmes of sustainable development to reverse the current loss of environmental resources, reducing the process biodiversity of extinction; -- the eighth: to develop a world partnership for development. The United Nations have officially confirmed their participation in Expo Milano 2015 and will focus it on the promotion of the campaign “Zero Hunger Challenge. United for a Sustainable World”. The campaign, launched in 2012 by the UN Secretary-General Ban Ki-Moon, particularly stresses the importance of achieving the first Millennium Goal, that of eradicating hunger, via an express invitation to world cooperation. Regarding UN participation in the Event, more detail will be found in Section 8, while for more information on the Millennium Goals see http://www.un.org/millenniumgoals/.
1 11SUSTAINABILITY REPORT 2014 1.4 VISITOR EXPERIENCE The objective of Expo Milano 2015 is also that of providing the Visitor with a unique, memorable experience in terms of culture, education and entertainment, presenting itself as a traditional and innovative Exposition at the same time: traditional because it will follow the guiding principle of the BIE regarding the educational value of Expositions, and innovative because it will lay down a new concept of Universal Exposition – thematic, sustainable, technological and centred on the Visitor Experience. Indeed, future Expositions will probably not be remembered for their architectural monumentality, but for the contribution to the themes of human development that they will be able to address publicly and spread universally during the Event. It thus becomes crucial to establish from the beginning the preconditions so that the Visitor’s experience can be transformed into interest, further study, knowledge and awareness. Expo 2015 has therefore set out the Theme in all of its main ways of representation in the Site which will define the Visitor’s overall experience: both with the architecture and in the definition of the content and events by the Participants, both by their food and catering service offer – making the Theme also a practical experience – and in the use of innovative, more sustainable technologies. In this way it will seek to attract the attention of the Visitors, involving them in defining possible solutions to the questions regarding food security raised by the Event and encouraging their active participation or engagement. It is furthermore of fundamental importance for Expo 2015 to ensure a unique Visitor experience accessible to all, in full respect for the values of welcome, solidarity and pluralism essential to the success of the Event. To this end the Company has set in motion a programme of assistance for special Visitors (see Section 3). 1.5 EXPO 2015 SPA ROLE The company Expo 2015 SpA was established according to the provisions of Article 4 of D.P.C.M. 22/10/2008, “Measures required for the realisation of Expo Milano 2015”, the founding regulatory act for the overall organisation of the Event and for the definition of the competences of the bodies and entities designated to carry it out. Expo 2015 SpA, formally established on 1 December 2008, is the body responsible for the organisation, realisation and management of the Event. Consequently its responsibility and duties include carrying out all the activities necessary for: • the realisation of the infrastructure, preparation and construction work of the Exposition Site (see Chapeter 3 of the Report); • the involvement of the Participants in the Event; • the organisation and management of the Event. With reference in particular to the work required for the realisation of the Exposition, Expo 2015 SpA is the commissioning body and – having the juridical status of a body governed by public law – issues public calls for bids for the award of contracts for works, services and supplies, in compliance with the provisions of Legislative Decree N°163 of 12 April 2006 (Code of Contracts). Expo 2015 SpA Shareholders: • 10% - Milan Chamber of Commerce • 10% - Milan Provincial Council • 20% - Lombardy Regional Council • 20% - Municipality of Milan • 40% - Ministry of the Economy and Finance
2 THE GOVERNANCE AND THE COMPANY Organisation
14 THE GOVERNANCE AND THE COMPANY ORGANISATION Expo 2015 SpA 2.1GovernanceandthebodiesestablishedforExpoMilano2015 The management organisation of Expo Milano 2015 is governed by D.P.C.M. of 6 May 2013, which replaced and abrogated D.P.C.M of 22 October 2008 (the original deed of association of the Company Expo 2015 SpA) and the subsequent provisions with the purpose of rationalising the entities devoted to manage all the activities connected to the Event and to simplify the procedures and processes necessary to provide the infrastructures and to set up the Exposition Site, the related works as well as all the functional interventions included in the municipal, provincial and regional programmes. It defines the overall frame of the measures and funding needed for the realisation of Expo Milano 2015, the responsibilities and competences of the various bodies involved, and the activities of organisation and management of the Event. In particular, two different types of works are identified: • “essential works”, which include infrastructure works directly connected with the Exposition Site and works of a technological nature; • and “related works”, relating to the wider road, street, rail and metropolitan line infrastructure meas- ures. The reference bodies for the governance of Expo Milano 2015 are: 1. Expo 2015 SpA as the company responsible for realising the Exposition Site and some of the essen- tial works, organising the Event and managing the operational relationships with the Participants. 2. The Sole Commissioner of the Government of Italy for Expo Milano 2015 (“Sole Commissioner”) who has the task of: - representing the Italian Government to the participating Countries and International Organisations; - coordinating all the activities related to the preparation and organisation of the Event, with the power of policy-making and general control over themes and contents; - watching over the execution of the infrastructure works necessary for the Event, using enabling powers and, if necessary, extraordinary substitutive powers in the case of necessity or urgency. The Sole Commissioner – identified in the figure of the Managing Director of Expo 2015 SpA - also exercises substitutive powers to resolve situations or events hindering the realisation of the essential and related works foreseen for the Event, as well as the participation of the nations and bodies enrolled or the regular progress of the Event. He has nominated two delegates with the functions of ensuring and checking the progress of the activities and measures relating to essential and related works for the Event. 3. The Commission for the coordination of activities connected with Expo Milano 2015 (COEM), as the highest coordinating body of the various institutional levels involved in the Event, with the main purpose of ensuring the necessary link and coherence between the various activities of the Expo- sition organisation and management. The COEM is chaired by the Prime Minister, or by a delegate of his, and is made up of the Sole Commissioner, the Divisional Commissioner for the Italy Pavilion, the pro-tempore President of the Lombardy Region, the pro-tempore President of the Province of Milan, the pro-tempore Mayor of the Municipality of Milan and by the competent Ministers identified from time to time by the Prime Minister. 4. The Official Panel for the Overall Governance of Regional and Supra-regional Interventions (“Ta- volo Lombardia”), the body charged with the programming and realisation of the regional and su- pra-regional activities related to Expo Milano 2015, and also of the activities related to the related works regarding different areas from those for which Expo 2015 SpA is responsible. The “Tavolo
15 2 SUSTAINABILITY REPORT 2014 Lombardia” – chaired by the pro-tempore President of the Lombardy Region – is attended by the Sole Commissioner, the Divisional Commissioner General for the Italy Pavilion, the Municipality of Milan, the Ministry of the Economy and Finance, the Province of Milan, the Municipalities of Rho and Pero, the Milan Chamber of Commerce and, in relation to their respective competence, other Ministers, local regional bodies, and, if interested, the other Italian Regions and supra-national bod- ies or organisations. Figure 2.1 – The four reference bodies for the governance of Expo Milano 2015 Expo 2015 SpA Sole Commissioner delegated by Government Coordination Commission COEM Tavolo Lombardia Institutional coordination for management of regional and supra-regional interventions 2.2 Involvement of the Country System The success of Expo Milano 2015 also depends to a fundamental degree on the contribution of local institutions in the areas directly affected and, more generally, on the relationship and collaboration with bodies and institutions in the whole of Italy. In order to ensure the correct management and outcome of these relationships, in organising the Event Expo 2015 SpA interfaces with: -- the Municipality of Milan, via the “City Operations” programme, a planning tool that has been adopted in order to integrate the projects and initiatives that the Municipality is carrying out in the light of the Event, with the activities developed by Expo 2015 SpA, and therefore maximise the ben- efits and positive fall-out on the city from the Exposition; -- all the Italian Regions, in the context of the “Expo – Regioni” round table, also attended by the Conference of Regions and the Government, with the purpose of involving all the Italian Regions in the Event, making the most of the Theme’s assets and quality points, and giving new impetus to tourism as well. The participation of all the Italian regions is also promoted via a series of Memoranda of Understanding which Expo 2015 has signed with numerous bodies and institutions in the Lombardy and national regional contexts, aimed at giving visibility to Italy’s productive and historical assets, involving the system
16 THE GOVERNANCE AND THE COMPANY ORGANISATION Expo 2015 SpA of businesses and districts, and endorsing food and wine specialities and the cultural characteristics of the Country. The involvement of the Country system is also fostered by the Government through the plan called “Agenda Italia 2015”, aimed at promoting the role of Italy in the world, developing the themes and content of the Universal Exposition and contributing to the development of the Country. The plan in particular includes the project “Expo e Territori”, which promotes 25 itineraries “of taste and culture” distributed throughout the Italian Regions. This initiative benefits from a 20 Millions of Euro appropriation set aside by the Government, involves 320 municipalities and aimes at valuing 20 UNESCO sites, over 150 museums and other places of cultural interest and 80 typical Italian products. The suggestions for defining the itineraries came directly from the Regions and were subsequently screened by the Ministries involved: Agricultural Policies, Cultural and Tourism Heritage and Activities, Foreign Affairs, Education and Research. “Expo e Territori” is a key project for bringing Expo Milano 2015 to the whole Country, crossing the cultural/architectural path with the cultural/touristic one, thanks to the promotion and enhancement of lesser-known Italian destinations. Expo Milano 2015 thus becomes the opportunity to show the variety of the historical, archaeological, artistic and cultural heritage that characterises and marks out our Country, accompanied by the discovery of the typical culinary traditions in each local area. Among the other initiatives promoted by the Government to re-launch tourism in Italy (see Chapter 8 of the Report), we should highlight: -- the promotion of Italy and tourism to Expo Milano 2015 through specific missions abroad; -- the “Made of Italians” campaign, aimed at facilitating visits to Expo Milano 2015 by Italians who live abroad and foreigners of Italian origin; -- the School Project; -- the organisation of three large international exhibitions and their territorial itineraries: “Italy from the Renaissance to the 1900s”, “Giotto from Assisi to Milan” and “Leonardo da Vinci”. Finally, at regional level, in August 2013 the Lombardy Region through Finlombarda, the Milan Chamber of Commerce, Unioncamere Lombardia and Expo 2015 established in Milan the Company Explora SpA, with the strategic objective of increasing the touristic competitiveness and attractiveness of the whole Milan-Lombardy area. In particular, the Company works to organise, following market logic, the tourist resources of the area in order to propose them to international tour operators, positioning itself as an intermediary between the latter and local operators. ANCI per Expo In December 2013 Expo 2015 signed a Memorandum of Agreement with the Prime Minister’s Office, the Italy Pavilion and ANCI (National Association of Italian Municipalities) with the scope of promoting and coordinating programmes of communication and dissemination of information on Expo Milano 2015 aimed at stimulating the participation and involvement in the Event of all the Italian municipalities. This commitment translated into the organisation of a Road Show with 20 stages in 20 cities selected by the regional ANCI, which at the request of Expo 2015 sent the invitation for candidature for becoming a destination of the tour to their Municipalities, collected their proposals and selected the most interesting ones. The tour set off on 11 April 2014 from Gorizia and currently (November 2014) has already been in the cities of Monza, Catania, Venafro, Cuneo, Pisa, Maranello, Sestri Levante-Lavagna-Chiavari, Olbia,
17 2 SUSTAINABILITY REPORT 2014 2 M onza 12-13 April2014 16.N apoli5 D ecem ber2014 15.C rotone 8-9 N ovem ber2014 1.G orizia 11-13 April2014 5.C uneo 29 M ay -2 June 2014 12.Vicenza 21-22 Septem ber2014 17.Ferm o 14-16 M arch 2015 7.M aranello 28 June 2015 18.Ravenna,Rim ini,C esnatico 27-28 M arch 201513.C hieti25 Septem ber2014 9.O lbia 3 August2014 4.Venafro 26 M ay -1 June 2014 11.C ourm ayeur6 Septem ber2014 10 M atera 29-30 August2014 14.Lecce 18 O ctober2014 3.C atania 24-31 M ay 2014 6.Pisa 14 June 2014 20.Latina 16 April2015 8.C hiavari,M oneglia,Lavagna, SestriLevante 17-18-19 July 2014 19.Perugia 21-22 M arch 2015 Matera, Courmayeur, Vicenza, Chieti and Lecce. Over the next few months the Road Show will stop at Crotone, Naples, Ravenna-Rimini-Cesenatico and Perugia, ending in Latina on 16 April 2015, just 2 weeks before the opening of Expo Milano 2015. In selecting the stages, precedence was given to proposals that integrated promotion of Expo Milano 2015 into other local events, both traditional, such as for example the Notte Rossa in Maranello, the Festival della Montagna in Cuneo or the Monza Grand Prix, or organised ad hoc by the candidate municipalities. The result is a varied Programme which at every stage publicises Expo Milano 2015 in a special, exclusive way, integrating it in the local context in the most suitable way, in order to encourage the involvement and participation of local Stakeholders as well. The format for the Road Show suggested by Expo 2015 generally provides for the arrival of the “ANCI per Expo” bus (a travelling exhibition on the Event open to the public), an institutional occasion with the participation of local authorities, the involvement of local producers (e.g. food stalls) and, where possible, the participation of educational institutions. Details and further information on the project are available on the site www.anciperexpo.it Figure 2.2 – ANCI per Expo Road Show stages
18 THE GOVERNANCE AND THE COMPANY ORGANISATION Expo 2015 SpA 2.3 Corporate governance of Expo 2015 SpA The governance of Expo 2015 SpA provides for a Board of Directors comprising a maximum 5 members nominated by the Partners’ Assembly. The directors hold office for the period established by their instrument of appointment, not exceeding three business years, and cease their commission when the Assembly approves the balance sheet related to their last year of service. The Board of Directors has all the powers of ordinary and extraordinary administration, as well as the authority to carry out all the acts that it retains useful and/or suitable for the implementation and attainment of the corporate objective, with the sole exception of the areas that the Law or the Company Statute assign to other corporate bodies. The Board of Directors chooses a President among its members, who proposes the appointment of a Managing Director, again from the board’s members. The President chairs the Board of Directors and calls meetings every time he considers it necessary, or when it is requested by the Managing Director or by the majority of the members of the Board. The President is responsible for corporate signature and representation to third parties. The Managing Director has the powers of strategic control, management and Corporate representation. The Board of Auditors, comprising three members and two alternate auditors and appointed by the Partners’ Assembly, supervises and checks observance of the law and the Company Statute. From Autumn 2014, the Company has significantly increased its commitment to transparency through the voluntary uploading of a significant amount of information relating to: the Company organisation, the staff, with particular attention to the functions and related pay of managers, the measures adopted to protect the guarantees of fairness and transparency (see Section 3) and all the checking and verification procedures on the work of the Company, the calls for bids published, the subsidies and contributions paid, the extraordinary and emergency measures adopted and much more. The address of the website where this information can be accessed is http://www.expo2015.org/it/amministrazione-trasparente-. Moreover, Expo 2015, as a Company prevalently owned by public bodies, is subjected to a tight net of controls, both internal and external, for example regarding accounting regularity, observance of time schedule, workers’ health and safety, fairness and transparency, anti-mafia legality and observance of the necessary instructions for coordination with local bodies.
19 2 SUSTAINABILITY REPORT 2014 Expo 2015 model of organisation, management and control ex D.Lgs. 231/2001 In the framework of legislative and corporate measures to guarantee observance and control of the principles of legality, transparency and free competition, fundamental to the organisation of the Event, in 2010 Expo 2015 SpA voluntarily adopted a Model of organisation, management and control ex D.lgs. n. 231/2001. At the root of the Model lies the Ethical Code of the Company, which defined the ethical-social principles and regulations for Company behaviour, the observance of which is a commitment and duty for all the Company’s employees as well as for all the persons that maintain, for whatever reason, contractual and/or working relationships, even part-time, with the Company itself. The Model, drawn up starting from the mapping of Company processes and a risk assessment, is updated to reflect, from time to time, new legislative provisions and internal changes in the Company. The Model includes the Supervisory Board (SB), which is autonomous, independent and competent in risk control connected with the specific activities carried out by the Company and the related juridical profiles. The Board is composed of 3 members, two external and one internal. Its task is to supervise the observance of the Model on the part of those it applies to, its effectiveness in preventing crimes, the implementation of the Model’s prescriptions in the context of the activities of the Company and the updating of the Model itself. In particular, the SB refers to the Board of Directors every six months via a written report on the outcome of the activities carried out in the reference period, and on a continuous basis for specific or emergency needs. The SB also reports to the Board of Auditors, at least annually, regarding the application of the Model, its operation and updating, and relevant facts or events observed. Finally, for monitoring purposes, the SB receives periodic information from the singular departments. In any case, all those subject to the Model are required to communicate directly to the SB to signal any violations of the Model. The SB met 10 times in 2013 and 7 times in the first six months of 2014. The Model and the Ethical Code can be downloaded from the Company site at: http://www.expo2015.org/it/amministrazione-trasparente-/disposizioni-generali/programma-per- la-trasparenza-e-l-integrita.
20 THE GOVERNANCE AND THE COMPANY ORGANISATION Expo 2015 SpA Figura 2.3 – Summary diagram of internal and external controls on Expo 2015 SpA Internal Controls Magistrate delegated to control at the Court of Auditors Board of Auditors Commitee of Chartered Accountants Internal Audit Supervisory Board Operative Boards ARPA GICEX Local Health Authority Territorial Labour Management Local Police Milan Prefecture Coord. Comm. Supervisory Authority for Major Works Institutions Supreme Board of Public Works Prime Minister’s Office. Min. Economy & Finance Court of Auditors Regional State Ac- counting Office Milan Section Min. Infrastructure and Transport IDG State Construction and Special Measures Milan Prefecture Coord. Comm. Supervisory Authority for Major Works Lombardy Region Province of Milan External Controls Expo 2015 SpA Shareholders’ Assembly Board of Directors Managing Director Established Ad Hoc COEM Coordination Commission for activities connected to Expo Sole Commissioner Lombardy Table - regional and supra-regional measures Lombardy Region Environmental Observatory Milan Municipality - Council Expo Comm. Milan Municipality - Anti-mafia Committee Lombardy Region Special Anti-mafia Commission
21 2 SUSTAINABILITY REPORT 2014 2.4 Company Organisation The structure of Expo 2015 SpA is divided into seven Divisions, which are organised into a variable number of Departments responsible for achieving specific objectives: • Construction Division: responsible for completing the works on the Exposition Site within the es- timated time and cost, for Works Direction and the coordination of Works Departments operating on a different basis to realise the Site, and also responsible for carrying out the works foreseen for the Waterways project. • Communication and Public Relations Division: responsible for the realisation of the plan for pro- motion, communication and dissemination of the contents of Expo Milano 2015 through an effi- cient communication management with the media, the organisation of national and international events and the facilitation of relationships with the institutions. • Delivery, Integration & Control Division: responsible for the integration of all the Company’s ac- tivities and plans for the Event via a combined action through all the other Divisions, directed at monitoring deliveries and controlling procurements and the use of resources. • Events & Entertainment Division: responsible for all the activities related to commercial and tourism development, ticketing, marketing and the management of Partnership and Sponsorship contracts. • Operations Division: responsible for all the activities necessary for the correct functioning of the Site during the six months period (security, logistics, maintenance, mobility, cleaning etc.) • Participants & Clusters Division: responsible for the management of relations with the BIE, Official and Unofficial Participants and NGOs; responsible for realising the Clusters and Feeding Knowledge Projects and for supporting Participants in the identification of accommodation solutions. • Italy Pavilion Division: responsible for all the activities necessary for the realisation of the Italian Pavilion, and also for the organisation and coordination of Italy’s participation in the Universal Expo- sition as a participating Country as well as the host Nation. Finally, we should mention the Legal Department, which reports directly to the Managing Director, which is entrusted with the activities necessary for Corruption Prevention and Transparency ex Law 190/2012 and the Juridical-Administrative Secretariat activities of the Board of Directors. In particular, the Legal Director has to: draft the corruption prevention plan, check the efficient implementation of the same and propose modifications in the case of the discovery of significant violations or changes in the organisation; define appropriate procedures for selecting and training employees who will be working in sectors particularly exposed to corruption; and monitor the fulfilment of the Company’s obligations of pubblication according to the regulations in force, and finally provide answers to the citizens and companies requests about published data.
22 THE GOVERNANCE AND THE COMPANY ORGANISATION Expo 2015 SpA Figure 2.4 – Organisation chart of Expo 2015 SpA Institutional Affairs Communication Development Communication Events Communication projects and Media management Partner Mgmt Coordination Communication CEO DELIVERY, INTEGRATION & CONTROL DIVISION SUSTAINABILITYAUDIT (*) PROCUREMENT HUMANE RESOURCES & ORG. FINANCE FACILITY, HEALTH & SAFETY VICE DIRECTOR FINANCE information technology EVENT & ENTERTAINMENT DIVISION Pavilion Zero Art Director NON FOOD RETAIL & PROGRAM MGMT PARTNERS & SPONSOR MGMT TICKETING & TOURISM TECHNOLOGIES & DIGITAL INNOVATION BUSINESS DEV. & SALES MGMT MARKETING & ENTERTAIN. VISITOR EXP. & EXIBITION DESIGN PARTICIPANTS DIVISION PROGRAM MGMTUNO Europe, Americas and BIE relationships Asia and Middle East EU, Holy See, Int. Org. And special projects AFRICA, NOP, CLUSTER, PVS AND BEST PRACTICES
23 2 SUSTAINABILITY REPORT 2014 (*) Comes under the Board of Directors in terms of hierarchy. Reports to the Delivery, Integration & Control Division. (**) Reports to the CEO from an organisational point of view and to the Section Commissioner for the Italian Pavilion from a functional point of view (for co-ordination, guidance and audit activities). Italian Pavilion (**) Legal Deputy director C&D Technical Administrative Director Tenders and contracts Safety, environment, authorizations Infrastructure execution D.T. Manufactors execution D.T. CONSTRUCTION & DISMANTLING DIVISION Waterways execution D.T. PARTICIPANTS ON SITE MGMT Participants technical support PARTICIPANTS CONSTRUCTION S ADVISOR Operational command & control Expo Village and events areas ACCREDITATIONPROGRAM MGMT LOGISTIC, MOBILITY, WASTE & CLEANING FIELD OPERATIONS OPERATIONS DIVISION O. Passariello
3 THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK
26 THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK Expo 2015 SpA 3.1 INFRASTRUCTURES FOR EXPO MILANO 2015 In 2008 two groups of works were envisaged for the realisation of Expo Milano 2015: -- the Essential Works, for which Expo 2015 and other bodies are responsible, and whose total value amounts to € 2,129.1 million; -- the Related Works, which are the responsibility of other bodies. The Essential Works which are the responsibility of Expo 2015 SpA amount to € 1,305.6 million. The Company is the direct recipient of the public funds from the financing Bodies. The methods of assignment and accountability of the funds and how they can be used are described in Chapter 6 of the Report. The Essential Works include: • the works required to realise the Exposition Site: - the urbanisation interventions, such as, for example, the interventions to remove interferences and to re-route traffic around the Site perimeter, the construction of the basic Exhibition ground (the so-called Piastra), or the technical infrastructure works; - the Artefacts, or rather, the architectural structures that will house the various services for the Visitors – restaurant services, commercial services, toilet facilities etc. – the spaces for the various events, the renovation and re-qualification of existing buildings and the realisation of the architectural structures for the Clusters and the Thematic Areas; • the irrigation and water supply interventions essential for the functioning of the Exposition Site and the Waterways project; • the construction and fit-out of the Italian Pavilion in the Exposition Site as host Country. The remaining Essential Works regard the interventions for connection to the Site (road and motorway networks, the underground railway, parking areas and structures), whose implementation is the sole responsibility of local institutions, in the context of the competences defined and assigned to the Tavolo Lombardia (Lombardy Panel). These interventions amount to € 823,5 million. Within the category of the Related Works for the Exposition there is a series of infrastructures involving streets, roads, railways and underground lines, already envisaged by infrastructural plans and programmes independent of the Event, and whose implementation is nevertheless relevant in order to ensure the full access of the regional and national networks to the Exposition Site. The implementation of these interventions is the responsibility of various local bodies and institutions (Lombardy Region, Province of Milan, Milan City Council, ANAS [Azienda Nazionale Autonoma delle Strade (National Road Board)], RFI [Rete Ferroviaria Italiana (Italian Railway Network)]). 3.2 RELEVANT REGULATORY FRAMEWORK The realisation of a Universal Exposition requires the definition of a regulatory framework which regulates the organisation and management of the event and participation in it. The main reference text with regard to Universal Expositions is the 1928 Convention Relating to International Expositions, along with various regulations by the BIE aimed at disciplining the competences of the Country hosting the event and the participation of the Countries in the event. Furthermore, it is appropriate to emphasize that Expo Milano 2015, taking place in Italy, remains under the exclusive jurisdiction of the Italian State
27 3 SUSTAINABILITY REPORT 2014 and, consequently, the applicable rules are those in force in Italy (except for the provisions of the 1928 Convention and the subsequent amendments with regard to the establishment of a duty free zone within the Exposition Site, with all the relevant relief from customs duties and tax). 3.2.1 EXPOSITION SITE AGREEMENT As established in the Convention Relating to International Expositions, the host Country must adopt a series of special legislative measures aimed at facilitating the organisation of the Exposition. To this purpose, in July 2012 the Italian Government and the BIE stipulated an Exposition Site Agreement, ratified by Law 3/2013. It is an agreement which has already been successfully used in previous International Expositions; it is aimed at determining which mechanisms should be adopted in order to facilitate the participation of States, international organisations and public and private subjects in Expo Milano 2015, guaranteeing the necessary tax and operational conditions. Among the main measures envisaged in the Agreement there are: • simplified procedures to issue entry visas, temporary residence permits and work permits for the foreign personnel involved in the Exposition; • the allocation of frequencies for Participating Countries’ wireless mobile communications; • special measures envisaged to guarantee access to the national insurance system, healthcare system, school and social system of the foreign personnel involved in the organisation of the Exposition; • tax-exemption measures for the Participating Countries for the import of goods and materials. 3.2.2 REGULATORY FRAMEWORK ON SAFETY AND LEGALITY The size of the areas involved and of the planned works, the number of workers, the duration of the projects and their economic value are factors that have made Expo 2015 aware of the potential risks connected to the realisation of the Exposition Site, especially in relation to work site safety, the regularity of contracts and the risk of Mafia infiltrations. The relevant regulatory sources for work site safety and for the regularity of public contracts are, respectively, Legislative Decree 81/2008 and subsequent amendments and additions (Consolidated Law on Safety) and Legislative Decree 163/2006 (Public Contract Code). The Site’s yards are also subject to anti-Mafia regulations updated with the coming into force of the new “anti-Mafia code”: Legislative Decree 159/2011 (as amended by Legislative Decree 218/2012, which has extended the definition of the categories that can be checked). The details of the anti-Mafia measures applied – among which the Legality Protocol, signed with the Prefecture of Milan in 2012, stands out in importance– are described in Chapter 8, within the context of the control systems adopted by the Company in collaboration with the various subjects and institutions involved. According to this Protocol, Expo 2015 is “the subject responsible for protecting the Site’s works from Mafia interference, and it has the duty of guaranteeing a constant and consistent flow of information on the data relating to the supply chain of all its contracting and subcontracting companies, all of which are obliged to communicate their data and the information concerning the subcontracting companies participating in the works” (See Lombardy Region’s Territorial report on illegal activities connected to the waste cycle, approved by the Parliamentary Committee of Inquiry into the Waste Cycle and Related Illegal Activities on 12/12/2012). In order to implement the Protocol, Expo 2015 inserts into every contract it signs the obligation by the contractors to report any extortion attempts or any solicitation of illegal behaviour, despite the absence of a general law imposing such an obligation. This is an advanced experience in the fight against the Mafia and a clause which – while awaiting legislation which will convert it into a general rule for all contractors and subcontractors – could serve as a model to be introduced in all contracts.
28 THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK Expo 2015 SpA 3.2.3 STRENGHTENING OF THE PRINCIPLES OF FAIRNESS AND TRANSPARENCY In May 2014 some of the tender procedures approved by Expo 2015 were the subject of investigation by Milan’s Public Prosecutor (in particular those relating to the architectural service structures, to the Southern Waterways and to the identification of a concessionaire of Expo Milano 2015’s remote parking areas and the relevant shuttle bus service). A manager of Expo 2015 was also involved in the investigation as he was suspected of having interfered with the fair and normal implementation of the above-mentioned procedures. The manager involved resigned from Expo 2015 while the Company declared that it had nothing to do with it and offered its total willingness to collaborate with the authorities as well as to strengthen its internal control system, aimed at guaranteeing fairness and transparency. Also in the light of the above-mentioned matter, on 24 June 2014, the Italian Government, through Legislative Decree 90/20141 containing “urgent measures for simplification and administrative transparency and for the efficiency of judicial offices”, assigned to the President of the National Anti-Corruption Authority (ANAC) the task of monitoring and guaranteeing the fairness and transparency of the procedures connected to the realisation of the works for Expo Milano 2015. ANAC’s President therefore promptly set up a special task force consisting of members from ANAC and from the Guardia di Finanza (Italian Financial Police) for the purpose of assisting in the preventive verification activities aimed at ascertaining the legitimacy of the acts related to the assignment and execution of the contracts for the works, services and supplies connected to the implementation of the Event. Forthispurpose,Expo2015mustsendalltherecordsoftheproceduraldocumentsforcontracts’assignment to ANAC’s President on a regular basis (such as, for example, tenders and invitations letters, conditions of tender, specifications, contract models etc.) as well as some documents relating to the phase of execution of the contracts (in particular examinations of alterations during construction of high-cost works). Instead, the records of the assignment of services or supplies for an amount below € 40,000 and the variation documentsenvisagingamoderateincreaseinexpenditurecomparedwiththetotalamountoftheassignment, are not subject to a preventive verification of legitimacy. Nevertheless, Expo 2015 is obliged to send periodical reports on such records to ANAC, which keeps the right and the authority to carry out random checks. On 10 July 2014, ANAC’s President sent to the Prefecture of Milan the request for the extraordinary and temporary management of Maltauro SpA, the company that had won one of the contracts subjected to investigation; a contract which regards the “architectural service structures” for the Exhibition Site. The request was granted a few days later by the Prefect of Milan, who appointed one or more administrators on whom to bestow, by law, all the powers and duties of the company’s administrative bodies, but only for the complete execution of the contract being investigated. On November 4 2014, the Prefect of Milano put under compulsory administration also two of the companies that had been awarded the contract for the Waterway project (Maltauro SpA and Tagliabue SpA) because of their involvement in some investigations concerning the regularity of the relative procurement process. Even in this case, Expo 2015 declared its non-involvement whereas the manager involved resigned from the Company. For further information on the measures adopted by the Government to guarantee the fairness and transparency of the procedures connected to the realisation of the works and of the activities connected to the organisation of the Event, please visit http://www.anticorruzione.it/. 1 Legislative Decree 90/2014 containing “Urgent measures for simplification and administrative transparency and for the efficiency of judicial offices” in G.U. [Official Gazette] no. 144 of 24 June 2014, converted into Law 144 /2014, in G.U. [Official Gazette] 190/2014.
29 3 SUSTAINABILITY REPORT 2014 3.2.4 ENVIRONMENTAL ASSESSMENT PROCEDURES The plan of the Essential Works to be carried out by Expo 2015 for the realisation of the Exposition Site and of the relevant Artefacts is not only required to comply with the applicable environmental legislation but is also subjected to a detailed plan of verifications aimed at ensuring that the works and activities carried out on the Exposition Site are sustainable from the environmental point of view. Indeed, the plan is subject to authorization procedures for the works by the Permanent Project Review Committee (CdSP [Conferenza dei Servizi Permanente]), set up with the Decree No. 12161 of 21 October 2011 by the Lombardy Interregional Commissioner for public works. The CdSP is the institutional body to which preliminary and final projects must be submitted; it also collects the opinions of all the bodies involved and approves the projects The interventions on the Site have also been the subject of two specific procedures: • a Strategic Environmental Assessment (SEA) aimed at assessing the Planning Agreement, contain- ing the zoning variance to the general planning schemes of the municipalities of Milan and Rho, necessary for the realisation of the Expo Milano 2015 Universal Exposition. The Planning Agreement was given final approval in the Decree of the President of the Regional Council (DPGR) No. 7471 of 4 August 2011; • an Environmental Impact Assessment (EIA) for the preliminary project of the Exhibition Piastra (that is to say, the Site’s most important infrastructure, comprising the water and drainage works, the main roadways, the facilities for the distribution of electricity, telecommunications and water). The Procedure ended with Regional Government Order IX/2969 dated 2 February 2012. The EIA Order contains: (a) a favourable judgement on the project’s environmental compatibility, (b) certain spe- cific recommendations which would have to be implemented; and (c) provision for the setting up of an Expo 2015 Environmental Observatory. The development of the project was followed by two procedures aiming at verifying the applicability of EIA which led to the exclusion of a new proce- dure of environmental assessment, provided that the recommendations prescribed in the Regional Government Order IX/4779 dated 30/01/2013 and in the Regional Government Order X/725 dated 27/09/2013 were complied with. The Expo 2015 Environmental Observatory was set up in 2012 to perform five functions: 1. to check compliance with the mandatory recommendations of Order IX/2969; 2. to verify the proper execution of the environmental monitoring activities; 3. to identify and plan compensation/offsetting measures to deal with particular environmental matters; 4. to certify the completion of measures to offset the impact of ecological value loss of soils and the impact of climate-changing emissions; 5. to make environmental information available to the general public. The Expo 2015 Environmental Observatory is made up of representatives of the Lombardy Region, Expo 2015 Company, the Province of Milan, the municipalities of Milan and Rho and organisations within the Region which had taken part in drawing up the EIA. It receives technical support from the Lombardy Regional Agency for Environmental Protection (ARPA Lombardia) and is open to outside bodies which apply to join it (e.g. the environmental pressure groups (Legambiente and FAI, the Cariplo Foundation, the WWF, and the South Milan Farming District). To make the Observatory’s work more effective it has set up four working groups: Planning and Services, Monitoring, Environmental Offsetting (ecological value and CO2 ), and Public Health.
30 THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK Expo 2015 SpA 3.3 EXPOSITION SITE 3.3.1 MASTER PLAN The Exposition Site occupies an area of 1.1 km2 north-west of Milan: the municipalities directly affected are those of Baranzate, Bollate, Pero and Rho. The district enjoys excellent communications: the Site itself is at the intersection of two motorways, the A8/A9 Como-Varese-Milan and the A4 Turin-Milan- Venice. It is also served by the main public transport systems (Metro Line 1, the city rail link, and local, regional and high speed railway services). It is less than one hour from Milan’s Malpensa and Linate Airports, and one hour away from the Orio al Serio Airport. Two watercourses cross the Site on which Expo Milano 2015 is to be held: the Guisa River and the Viviani conduit. Both have a very limited flow, but are periodically affected by floods. In order to avoid the risk of overflows, both watercourses have been diverted into a new bed running outside the Site along the A8 motorway. Additional protection is afforded by the construction of a so-called “flood control reservoir”, a reinforced concrete basin with a volume of 20,000 m3 located in the eastern portion of the Site and designed to act as a safety valve for excess water in the event of exceptional floods. Figure 3.1 – The Exposition Site The Master Plan submitted to the BIE is based on two axes at right angles, recalling the layout of ancient Roman cities (Figure 3.2): • The “Decumanus”, or World Avenue, an axis approximately 1.5 km long and 35 m wide which cross- es the whole Site from east to west. Along this axis are the pavilions of the various Participants, thus offering every Country a prominent position and great visibility; • the “Cardo”, a perpendicular axis 350 m long with a north-south orientation, along which rise the structures built for the participation of the Italian Communities and territories. At the intersection of these two main avenues there is “Piazza Italia”, a symbolic meeting point between Italy and the world.
31 3 SUSTAINABILITY REPORT 2014 The more significant Artefacts to be built by Expo 2015 on the Exposition Site are: • the Lake Arena, approximately 90 m in diameter, is the biggest open space dedicated to Visitors. It will house art events and art installations; • the Mediterranean Hill, its top affording a panoramic view of the Site; • the Expo Centre, a space for offices and events (it comprises the auditorium, with seating capacity for 1,500 people, and the performance area); • the Expo-Cascina Merlata Walkway, which provides access to the staff of the Participants housed in the Cascina Merlata complex; • the Fiera Walkway, to facilitate entry to and exit from the Exposition Site; • the Open-Air Theatre, a temporary building located on the southern portion of the Site, designed to accommodate approximately 11,000 people on the lawns and on the terraces, for open-air con- certs, stage shows and official ceremonies. The canopy covering the stage area is made entirely of solar panels, so that the energy needed for the various performances can also be obtained from renewable sources; • the Cascina Triulza, a renovated old farm house which is an important example of the historic ar- chitectural and environmental heritage represented by the Milanese farmsteads. The Clusters are the innovative element of Expo Milano 2015 since, for the first time, the Countries which will not build their own exhibition pavilion, will be grouped in collective pavilions according to thematic identities and food chains, rather than according to geographical criteria. Each Country will be given a space for offering its own particular contribution to the development of the theme of the chosen Cluster, while common areas will be dedicated to cultural and musical events, tastings and thematic exhibitions. The model of participation in the Clusters is described in Chapter 8. At key locations around the Site there will also be the Thematic Areas, spaces devised by Expo 2015, in which the Organiser will put forward its own interpretation of the Theme. The five Thematic Areas will deal with the subject of food through exhibitions and art installations, functioning as essential points for exploring the Theme and for stimulating Visitors’ engagement: • Pavilion Zero – this Pavilion will act as the “launch pad” for the Theme of Expo Milano 2015, where Visitors will be able to review the history of human nutrition and approach the big issues concern- ing the future of the planet by strolling through a very striking scenographic display covering 38,000 m2 . The exhibition, developed with the contribution of the United Nations, will end with a space dedicated to the Best Sustainable Development Practices selected from the Feeding Knowledge programme described in Chapter 8; • Future Food District – made up of two 2,500 m2 exhibition pavilions and of a 4,500 m2 public square, will present possible scenarios for the extensive application of new technologies at each stage of the food chain through an extremely interactive itinerary; the Visitor will be able to expe- rience what buying in the supermarket of the future and cooking the purchased food in the hy- per-technological kitchens will be like; • Biodiversity Park – the Park will be a large area (14,000 m2 ) dedicated to agro-biodiversity - that is to say, the diversity of agro-industrial systems - through a system of greenhouses, open spaces and cultivated spaces through which the Visitor will be able to discover a multitude of plants, crops, orchards, gardens, installations, digital interactions, applications, games and performances; • Children’s Park – a space wholly dedicated to the Exposition’s younger Visitors and their families, who will be able to explore the complex themes of life and sustainability through various activities which are both educational and fun and which use different stimuli (physical, sensory, relational and cultural).
32 THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK Expo 2015 SpA The Thematic Area Art & Foods, instead, will be held at the Triennale di Milano for the whole duration of the Exposition, contributing to strengthening the city’s bond with the Event: it is an exhibition dedicated to the iconography of food, drink and good companionship, which presents food as the object of the works by artists from all over the world. The exhibition will be accompanied by a display of items connected to cooking, nutrition and conviviality which have changed man’s daily life. Lastly, the Site is bordered by one of the Expo’s hallmark projects: a Canal 4.5 km in length and about 4.5 m wide at its narrowest, with a total area of some 90,000 m2 . The water for the Canal, which will be Figure 3.2 – The Site Plan WAREHOUSE EXPOOFFICES VOLUNTEER THEMATIC AREAS EVENT AREAS SERVICE AREAS OFFICIAL PARTICIPANTS SELF BUILT LOTS OFFICIAL PARTICIPANTS CLUSTERSLEGENDA: MEDIA CENTRE ZERO PAVILLION RICE COCOA CIVIL SO CIETY CHILDRENPARK CAFÉ FRUIT & LEGUMES SPICES CONFERENCE CENTRE AUDITORIUM
33 3 SUSTAINABILITY REPORT 2014 PADIGLIONE ITALIACORPORATE CIVIL SOCIETY OPEN-AIR THEATRE CEREALS& TUBERS MEDITERRANEAN HILL SLOW FOOD PALAZZO ITALIA LAKE ARENA ISLANDS ARID ZONES BIODIVERSITY PARK BIO MEDITERRANEUM ARTS & FOODS TRIENNALE DI MILANO FUTURE FOOD DISTRICT between 30 cm and 70 cm deep, will come directly from the Villoresi Canal, an existing canal which crosses the territory north of Milan. The making of the new canal is part of the activities for the development of the Waterways project, to which the next paragraph is dedicated. The state of progress of the essential works for which Expo 2015 is responsible, is regularly updated on the pages of the Open Expo website dedicated to the works under way (http://dati.openexpo2015. it/chart/lavori.html).
34 THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK Expo 2015 SpA 3.3.2 WATERWAYS PROJECT The programme of interventions of the Waterways Project, which was approved on 13 February 2012 by the Board of Directors of Expo 2015 and ratified by Regional Government Decree No. IX/3255 by the Executive of the Lombardy Region on 4 April 2012, is divided into four thematic categories: 1. interventions essential for the functioning of the Exposition Site • redevelopment of the Principal Villoresi Canal (Groane Tract and Monza Tract); • construction of the Secondary Waterway Canal for Expo 2015: - Northern Waterway (Via d’Acqua nord), from the Villoresi to the Site and correlated cycleway link, - Southern Waterway (Via d’Acqua Sud) from the Site to the Naviglio Grande (Milan’s main historic canal); 2. Regional waterway network: • re-qualification and making safe of the Guisa River valley; • realisation of the Green - Blue Ring (Milan – Lake Maggiore); 3. Expo Park: • creation of a pedestrian and bicycle ridge way (Naviglio Grande/S. Cristoforo – Expo Site/Fair cycle link and signalling system and Cascina Merlata – Expo Site link); • re-qualification of the Darsena and Naviglio Grande (recovery of the Darsena and of the Naviglio Grande: banks, parapets and northern tow path); 4. landscape and rural system: • interventions of agri-environmental recovery and recovery of elements of the rural landscape. During the implementation phase, the interventions were then aggregated and/or divided for an easier and more coordinated implementation. The Figure below offers a concise description of the various projects/contracts. The programme of interventions of the Waterways Project, as described in the previous edition of the Sustainability Report, is the result of a long debate with the authorities responsible for the management of the territory. Access to the Exposition Site One of Expo 2015’s objectives is that of ensuring a visiting experience accessible and enjoyable by everyone,respectingthevaluesofwelcomingandpluralism,fundamentalforthesuccessfuloutcome of the Event. For this purpose, the Company has created a programme aimed at coordinating all the interventions which will be implemented for ensuring the greatest possible access to the Exposition Site, visits, contents and communication enjoyable by everyone, a good quality welcome as well as good quality services for the general public, including people with disabilities and those with other specific needs (elderly people, people with health problems or with food intolerances, pregnant women, families with small children etc.). These actions will be carried out in tune with the principle according to which each Visitor - with his specific needs deriving from personal and health conditions – has the right to access the Site and enjoy the visiting experiences offered by the Event in a complete and fully autonomous manner. During the implementation of the interventions, the Company will promote, on one hand, the involvement of and discussions with the most representative disabled people’s organisations and, on the other hand, with public and private subjects which are competent in the fields of accessibility and usability of the territory and of services to citizens.
35 3 SUSTAINABILITY REPORT 2014 Figure 3.3 – The waterways project Waterways Project Navigli and historic waterways Green-Blue ring Figure 3.4 – Waterways works underway - Construction Sites on the Villoresi Canal
36 THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK Expo 2015 SpA Already in 2007, in the Candidate’s Dossier, the importance of water as a primary element for nutrition was being considered, suggesting the Canal which surrounds and marks out the Exposition Site and a Waterway Project. Thus in 2009, within the Tavolo Lombardia (Lombardy Panel), a specific round table with the authorities concerned was set up, with the aim of examining the various pursuable design options. The common indications and objectives which emerged from the table are listed hereunder: • the functional correlation between the Site canal and the Waterways, • the guidelines for the reorganisation/(permanent) improvement of the irrigation network’s efficiency, • the environmental and landscape re-qualification of the green and agricultural areas west of Milan. On the basis of these indications, between 2009 and 2010, the Feasibility Study for an irrigation link between the Villoresi Canal and the Naviglio Grande was conducted, with the aim of guaranteeing: • the hydraulic functioning of the Exposition Site (irrigation of the canals within the Site, supplying of cooling systems in temporary buildings, collection of phyto-purified rainwater); Valorisation of the rural landascape The project of valorisation of the landscape and of the rural system is part of the Waterways project, as a complementary action to the other interventions envisaged by the project in the western part of Milan. The intervention area goes from the Villoresi Canal north of Milan to the Naviglio Pavese south of Milan. The project is aimed at promoting and valorising the rural landscapes more directly correlated to the urban system and to the route of the canal and of the dorsal pedestrian/cycle path of the Waterway. The main planned interventions are: -- the reconnection and organisation of routes/itineraries through the rural landscape; -- the implementation of works aimed at recovering and valorising areas and property connected to or bordering on the above-mentioned routes with the aim of promoting the itineraries and landscapes covered. The chosen routes extend for approximately 50 km altogether, almost entirely on already existing routes which are public property, or on routes used by the general public, and they define various itineraries/circuits relating to 4 distinct territorial contexts: 1. Groane – the northern sector which includes the landscape of the plain between the Villoresi Canal and the southern border of the Parco delle Groane; 2. 5 Municipalities – the western sector relating to the cereal-growing plain of the strip containing karst springs in the part directly correlated with the park proposal of the 5 Municipalities; 3. Muggiano – the western sector relating to the cereal-growing plain of the strip containing the springs in the part directly correlated with the surroundings of Muggiano; 4. Rice fields - the southern sector which includes the low irrigated rice plain between the Naviglio Grande and the Naviglio Pavese. Light equipment will be placed along the routes (such as, for ex- ample, benches and/or seats, fences, notice boards with educational/informative panels, vertical signalling systems etc). In the rural territories covered, numerous elements belonging to the local landscape are recovered and recomposed: springs and waterways, wooded areas, hedges and plant rows, hydraulic structures and other assets of historical interest. Finally, the creation of small rest areas and of some receptive points for the purpose of facilitating the enjoyment of the rural context is envisaged, along with the highlighting of the points of access from the built-up areas. The project has been defined and is carried out through ERSAF in strict agreement with the local authorities involved, which have signed in that respect a memorandum of understanding.
37 3 SUSTAINABILITY REPORT 2014 Table 3.1 – State of progress of the Project as of October 2014. State of progress of the Project as of October 2014 Project/Contracts State of progress Start of the works 1 Villoresi Canal - Groane Tract works underway 06/2013 2 Villoresi Canal – Monza Tract works underway 06/2013 3 Northern Waterway works underway 07/2013 4 Southern Waterway works partly underway and partly suspended pending approval of alternative route 08/2013 5 Southern waterway – Urban Testata works underway 02/2014 6 Darsena Re-qualification works underway 08/2013 7 Blue-Green Ring works underway 09/2014 8 Guisa re-qualification works underway 08/2014 9 Rural Landscape works partly underway and partly being planned 04/2014 • a greater water supply for the irrigation system in the agricultural areas west and especially south of Milan; keeping the water balance unaltered, that is to say, without any further withdrawal of water from the Ticino river. The project, described in the Registration Dossier presented to the BIE in 2010, is better articulated and defined in its various components in the programme of interventions approved on 13 February 2012 by the Board of Directors of Expo 2015 and ratified by the Regional Council with Regional Government Decree No. IX/3255 dated 4 April 2012.
38 THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK Expo 2015 SpA The Southern Waterway project has been subject to numerous protests by spontaneous local committees both in relation to the inconveniences caused by the works and to the work itself. Therefore it seems useful to devote a box to the “Southern Waterway” case, describing the approval process as well as the events which have led to the modification of the original project. The identification of the route of the Southern Waterway (from the Exposition Site to the Naviglio Grande) has taken place as a result of two feasibility studies commissioned by Expo 2015: 1. the first study was carried out by Studio Paoletti in 2010 within the broader context of the hydrau- lic feasibility of the Exposition Site; 2. the second study was conducted in 2011 by the ET Villoresi Consortium, which, once the au- thorities involved had been consulted beforehand (in particular AIPO, Lombardy region and Milan City Council), revised the route hypotheses contained in the previous study for the purpose of identifying a route which would be more easily realised, with the possibility of faster emptying in case of an emergency, and greater flexibility in terms of supply. The project, developed in close collaboration with the bodies involved, was subjected to two verification and approval steps during the Services Conference: 1. the preliminary project of the entire “Waterways Canal – Secondary Villoresi Canal” (including the northern tract as well) - approved on 6 July 2012 – which defined the route and the typological characteristics of the new irrigation canal in its various tracts; 2. the final project of the Southern Waterway – Canal and the Darsena – Expo/Fair link, (which includes the canal for the return of irrigation water to the Naviglio [the so-called Southern Wa- terway]), the organisation of the bordering areas, the Darsena – Expo/Fair bicycle link, and the organisation of the banks of the Grande Naviglio in Milan) – approved on 8 January 2013. The approved final project is therefore an integrated project which combines the implementation of the planned irrigation reorganisation with the opportunities of requalification and valorisation of the green and agricultural areas west of the city and of the banks/towpath of the Naviglio in Milan; long tracts of the canal with grassy banks, water displays, pedestrian/bicycle paths, recovery of abandoned areas, furniture, green connections and the full return of the towpath of the Naviglio to the system of urban public spaces, including the construction of new pedestrian bridges. The irrigation canal and the pedestrian/bicycle link between the Site and the Naviglio Grande cross the Parco Pertini, Parco Trenno and the Parco delle Cave. According to the original planning, the works, which were begun at the end of August 2013, were intended to be complete by April 2015; nevertheless the construction site set up for the Southern Waterway, starting in November/December 2013, led to protests from local citizens, worried about the impact that the planned works and their implementation could have on the city’s above-mentioned parks. Southern Waterway Figure 3.5 – Waterways works underway - Darsena Construction Site
39 3 SUSTAINABILITY REPORT 2014 More specifically, when the works were about to start, a series of demonstrations by a few autonomously established committees began; such demonstrations forced the site managers, after being notified by the contractors, and following specific on-site inspections in the various areas concerned, to suspend the works for lack of the necessary safety conditions owing to the presence of the demonstrators. In order to assess the reasons for the citizens’ protests and identify possible common solutions, in December 2013, the Municipality of Milan activated a negotiating table with the representatives of the demonstrators which led to several meetings being held between Palazzo Marino and various structures of Expo 2015. Nevertheless, despiteallthosemeetings,itwasnotpossibletoreachanagreementwhichsatisfiedeveryoneand,asaresult of that, the Delegated Commissioners presented to the Sole Commissioner of Expo 2015 the opportunity to re-examine the project. In particular, 5 alternatives to the original project were taken into consideration: 1. not to realise the work; 2. to define an alternative route west of the city along the Olona Diverter; 3. to divert the Waterway slightly south of the Exposition Site within the Olona river; 4. to define alternative implementation techniques which would have a smaller environmental im- pact within the city’s parks Pertini and Trenno; 5. to improve the integration of the work within the projects for the reorganisation of the Parco delle Cave. The first three alternatives were discarded because the work must be realised anyway, both for the use which will be made of it in relation to the Exposition Site and especially for the important irrigation purposes itwillbeabletoaccomplishpermanentlyforthebenefitoftheagriculturalareassouthofMilan;furthermore, the second alternative, already taken into consideration by the Feasibility Study, involves a more complex and onerous realisation compared to the original route, while the third one would entail an unacceptable increased risk of flooding. Consequently, the choice fell on the identification of alternative implementation techniques which guarantee a minimum environmental impact, if not its complete elimination, on the city’s parks Pertini and Trenno: more precisely, the canal will remain completely filled in and will be completed adopting a micro tunnelling technique, thus confining surface excavations to only a few specific cases. As for the Parco delle Cave, the design alteration involves on one side the introduction into the project of some landscape reorganisation interventions surrounding the area, for the purpose of improving the integration of the canal with the plans for the reorganisation of the western area of the park, and on the other side – on the eastern side - a few interventions for the re-qualification of the existing waterway network and the improvement of its supply conditions through the withdrawal of modest quantities of irrigation water from the Waterway canal, for the purpose of protecting and enhancing the high ecological and landscape value of the western sector of the park. On 7 May 2014 the Board of Directors of Expo 2015 approved the proposal for the revision of the project of the southern tract of the Waterways. On October 2014 the project revision has been submitted to Public Bodies (services conference) in order to get their approval. Figure 3.6 – Waterways works underway - Northern Waterway Construction Site
THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK Expo 2015 SpA40 Figure 3.7b – Variations executive project – burial channel along Trenno Park Figure 3.7a – Variations executive project – burial channel along Pertini Park ORIGINAL PROJECT VARIATIONS ORIGINAL PROJECT VARIATIONS
3 SUSTAINABILITY REPORT 2014 41 3.4 SITE AND LOCAL COMMUNICATION Expo 2015 devotes special attention to communicating with the citizens living in the areas surrounding the Exposition Site in order to inform them about the progress of the works. An initial communication campaign was launched at the end of 2102 for the purpose of informing all commuters about the changes to the road network with informative posters, flyers, publications in the local media and notices on the pages of the websites of the Municipalities involved. In 2013 this campaign was repeated and a dedicated website (http://www.expocantiere.expo2015org/) was created in order to provide prompt information on the progress of the works on the Exposition Site and an update on the various changes to the local road network. Furthermore, Expo 2015 launched, in coordination with Ferrovie dello Stato, (Italian State Railways), an information campaign about the changes to the Rho/Fiera railway station, with consequent moving of the pedestrian exits and of the car parks, which are used a lot by commuters living in Rho, Arese, Baranzate and Bollate. Communication with the citizens of the Municipalities surrounding the works of the Exposition Site has not only taken into account the inconveniences connected to traffic and to the changes to road traffic - which are limited anyway - but also the opportunities for the valorisation of the territory, of its socio-economic fabric, of young people and of students. Indeed, Expo 2015 has participated, with its representatives, in numerous meetings at the schools in Rho, at the Comitato Risorgimento (Risorgimento Committee), which assembles the enterprises of the hamlet of Mazzo di Rho bordering on the construction site area, and at Distretto 33, which assembles the institutional representatives of the Municipalities which are located on the axis of the Sempione State Highway. The institutional videos to illustrate Expo Milano 2015 were presented on all the occasions of aggregation in the Municipality of Rho (Rho Fair, White Night, festivals), while explanatory totems made available by the Company to all the Municipalities have marked all public ceremonies. Expo 2015 has also contributed to the event “2 weeks in SuperMilano” in 2014, with a calendar of 100 cultural events, guided tours and food and wine events, reaching 20 Municipalities in the area surrounding the Exposition Site and involving more than 200,000 visitors, as well as a numerous groups of volunteers from 16 school institutes in the area.
SUSTAINABILITY REPORT 2014 51 3.5 ITALIAN PAVILION Italy’s participation in the Universal exposition as the organising Country is a unique opportunity to present to the world the richness of Italy’s culture and identity in the field of food, to promote the excellences of its food supply chain and to valorise its ability to offer innovative production solutions and technological solutions in order to face the issues and the themes of food sustainability: and so Italy, besides being the hosting Country for the Universal Exposition Expo Milano 2015, will also build its own expository pavilion as a Participating country. The Italian pavilion is located along the Cardo. It includes Palazzo Italia, designed as a permanent building and thus destined to remain even after the end of the Event, and a series of temporary buildings designed to house the equipment and facilities of the Italian Regions, as well as the exhibition spaces and thematic squares assigned to the Sponsors.
ITALIAN PAVILION 51 The architectural project Sixty-eight groups of Italian and foreign designers participated in the tender held in 2012 for the selection of the architectural project for the Italian pavilion. In April 2013, the Nemesi&Partners project, realised with Proger and BMS Progetti for the engineering part concerning the structures and facilities, was proclaimed as the winner. The Palazzo Italia extends over approximately 13,000 m2 , on 6 levels above ground, while the temporary buildings of the Cardo cover approximately 10,700 m2 , on 3 levels above ground; the project is characterised by an experimental approach centred on technological innovation and sustainability, able to valorise the know-how of the Italian companies involved and to contribute to making the Italian pavilion the symbol of the excellence of Made in Italy. The building, which takes inspiration from an urban forest, features an external cladding realised as a branched outer “skin” which is reminiscent of the icon of the Tree of Life: indeed, the architectural volumes have massive supports on the ground feigning big roots which plunge deep into the ground, to then extend upwards, widening and opening up like a mesh of branches and foliage through large glass surfaces. In the centre of the Palazzo Italia is a large inner square - the place where the exhibition itinerary starts - surrounded by four blocks which will respectively house the expository area, the auditorium-events area, the representative offices area and the conference-meeting rooms area; furthermore, from the internal square, a stairway unfolding upwards connects all the levels of the pavilion longitudinally.
Expo 2015 SpA52 As for the temporary buildings along the Cardo, the project takes inspiration from the Italian Village idea, through the realisation of small structures juxtaposed to small squares, terraces and porticoes. The Cardo buildings will represent the Italian territory and in particular that of the Italian regions, which will use those structures as their expository and representation area. Opposite the Palazzo Italia, along the Cardo North, institutional and expository spaces, along with representation spaces, have been reserved for the European Union pavilion, highlighting in a symbolic manner the close relationship between Italy and Europe. The Palazzo Italia was designed with sustainability in mind, and was conceived as a building which will use almost zero energy also thanks to the contribution of the photovoltaic glass panel roofing and to the photo-catalytic properties of the new cement used for the outer surface. The entire 9,000 m2 external surface of Palazzo Italia will consist of 900 panels made from an innovative cement which is able, in direct sunlight, to “capture” some pollutants present in the air, converting them into inert salts, thus helping to purify the atmosphere from smog. Furthermore, the mortar is made from 80% recycled aggregates, part of which consist of scraps from the cutting of Carrara marble, and therefore provide a superior brilliance compared to traditional white cements. The “dynamic” component is a specific characteristic of the new material, whose particular fluidity allows the creation of complex shapes like those which characterise the panels of Palazzo Italia. Therefore it is a material which shows the potential of sustainable innovation, able to reduce the environmental impact of a raw material and at the same time to improve its quality and performance. Finally, the covering of Palazzo Italia consists of a “sail vault“ made of photovoltaic glass which will contribute to generating the energy necessary to illuminate the building.
SUSTAINABILITY REPORT 2014 53 The involvement of Stakeholders The promotion of Italian culture and of Made in Italy excellences, not only in the food sector but also in the field of technological innovation applied to food production and to the sustainability of the supply chain, cannot happen without the involvement of Italy’s leading Stakeholders: the Ministries, the territorial bodies (Regions, Provinces and Municipalities) - which have strong cultural and culinary identities and traditions - businesses, the associations promoting cultural events (music, literary, film events etc.) connected to the Theme, Schools, Universities and the entire Italian educational system, the media and the information world, and more generally the whole population. From the institutional point of view, the Italian pavilion is a Partner of the Ministry of Economy and Finance, the Lombardy Region, the Province and the Milan City Council. Each Region will have at its disposal an expository space within the pavilion, in rotation, in order to showcase its typical products, culinary traditions, recipes etc. At the same time the Regions are also encouraged to develop thematic itineraries connected to the Exposition within their own territory for the purpose of promoting tourism in the whole Country. The Italian pavilion, together with Expo 2015 Company, has also signed the agreement with ANCI (National Association of Italian Municipalities) for the promotion of the Universal Exposition in all the Italian Municipalities thanks to the ANCIperExpo (ANCIforExpo) Road Show (see Chapter 2). As for the promotion of Italian production activities and the showcase of excellences Made in Italy, the Italian pavilion, besides being a Partner of the Milan Chamber of Commerce, is holding a series of public tenders aimed at selecting concessionaires for the management of areas dedicated to the display and marketing of some typical national products such as, for instance, pizza and pasta, coffee, salami (cold cuts), milk, beer etc. Special attention has then been paid to wine: a pavilion completely dedicated to Italian wines called “A Taste of Italy” will rise along the Cardo, where it will be possible to taste different types of wine, discovering at the same time the history and secrets of Italian wine production. Finally, as far the involvement of Civil Society and of the Italian population is concerned, the Italian pavilion is a Partner of the Milan Foundation for Expo 2015: an organisation which wants to commit itself to development cooperation projects which draw upon the best competences of Italian companies and all the way down to direct involvement - when that is required by a project - and which offer emerging Countries solutions of real sustainability with lasting benefits. Finally, the Italian pavilion has realised numerous initiatives: • the opening of two competitions within the project We Women for Expo (see Chapter 8): the first competition awards the best start ups promoted by women entrepreneurs; the second one, instead, awards associations, foundations, small and medium-sized enterprises and non-profit or- ganisations for the purpose of selecting projects already carried out which have produced positive, tangible and demonstrable changes in women’s quality of life;
54 • the granting of non-onerous patronages to cultural and food and wine events connected to the Italian tradition and to the Theme and organised all over Italy; • the organisation of the Panorama Tour, in collaboration with the weekly magazine Panorama, aimed at presenting small Italy as the real human capital for development. It has promoted round tables, meetings with political personalities, professors from universities and entrepreneurs in 10 cities: Reggio Calabria, Lecce, Ancona, Parma, Verona, Verbania, Brescia, Viterbo, Catania and Salerno; • the Vivaio Scuole project (School Nursery Ground Project): expository space within the Ital- ian pavilion where students and teachers will be able to present to their peers as well as to Visitors the most important didactic projects developed within the context of various edu- cational itineraries and/or competitions such as, for example, those held by MIUR (Ministry of Education, University and Research) and by the Regional School Office for Lombardy, the competitions Together in Expo and PoliculturaExpo (see Chapter 8), but also projects pre- sented by European schools and other Countries; • the musical competitions Opera Expo, promoted by the AsLiCo association (Associazione Lirica e Concertistica Italiana [Italian Opera and Concert Association]) to raise awareness of opera in schools, and Nutrire la Musica (Feeding Music), in which 50 composers will perform works inspired by the Theme within the pavilion during the semester; • the Vivaio Web Magazine: an online magazine with articles by teachers and students about the Theme. ITALIAN PAVILION
Expo 2015 SpA56 The Concept of the Italian pavilion Vivaio Italia (Nursery Italy) is the concept of the Italian pavilion: the idea is that of exploiting Expo Milano 2015 to relaunch Italy’s image in the world, showing the excellence of goods Made in Italy and laying the foundation for the future, offering a fertile ground for the blooming of new ideas, young talents and innovative projects. The symbol of Vivaio Italia is represented by the Tree of Life meant as an expression of primigenial nature and as the “mother” of all living things. The Vivaio Italia concept was at the heart of the tender for the selection of the architectural project for the Italian pavilion. In particular, participants were requested to bear in mind certain key elements for the project which are considered closely connected to the concept and indispensable to interpret it from an architectural perspective: 1. Transparency; 2. Energy; 3. Water; 4. Nature; 5. Technology.
48 THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK Expo 2015 SpA 3.6 EXPO VILLAGE As always happens in Universal Expositions, the organiser commits itself to providing accommodation for the members of the Participants’ delegations in the proximity of the exposition area. For this purpose, Expo 2015 signed a lease for the residential complex made up of seven tower buildings in the northern part of the new quarter “Cascina Merlata”, currently under construction. These buildings have been designed paying special attention to the issues of environmental sustainability, in order to minimise environmental impact and to optimise energy consumption. The residential complex, called “Expo Village”, is located only 500 m from the Exposition Site and is connected to it by a pedestrian bridge built for the purpose. The bridge allows fast and easy access to the Site. Altogether, the residential units will host approximately 1,500 people. TheExpoVillageismadeupofdifferent-sizedapartments(one-roomapartments,two-roomapartments, three-room apartments and four-room apartments) which the Company lets to the Participants for the period going from 1 March 2015 to 31 December 2015, along with the supply of various accessory services, such as, for example, cleaning, maintenance, doorman service, health assistance, Wi-Fi etc. Further living facilitations for the members of the Participant’s delegations (approximately 1,000 beds) will be guaranteed thanks to special rate agreements signed with the hotels in the area and to specific agreements with Milan’s universities for the younger guests. 3.7 DIGITAL SMART CITY AND TECHNOLOGY The design and realisation of the Exposition Site took into serious consideration the opportunities offered by the use of “intelligent” information technologies, which are able to make the exposition area a “Digital Smart City”, thus guaranteeing that the Participants and Visitors will have a series of innovative services aimed at enhancing the Visitor experience and the Site’s functionality, and destined to remain as one the legacies of the Event. Consequently, the company Expo 2015 has developed – with the essential contribution of the Partners operating in the infrastructure sector and in the Information Technology sector – three support platforms for Participants and Visitors: 1 the first platform is Smart City, based on five layers (see Figure 3.8) of infrastructures designed in an integrated manner and equipped with digital smart technologies and technological services in the contexts of energy, technological infrastructures, security systems (for example, video sur- veillance, access control), edutainment (that is to say, support services for the Event connected to entertainment) and of more traditional services for the Visitor (for example, cashless payments). 2. the second platform is Ecosystem Expo, also called E015. It is a digital cooperation environment for the development of integrated software applications. The initiative was born from the collaboration between Expo 2015 Company and Confindustria (Italian Employers’ Federation), Assolombarda,
49 3 SUSTAINABILITY REPORT 2014 Smartainability The Expo Milano 2015 Smart City is the central part of the project “Smartainability”- a term resulting from the union of “Smartness” and “Sustainability”- launched by Ricerca Sistema Energetico (RSE) (Energy Research System) in collaboration with Expo 2015, within the context of the projects financed by the Fondo Ricerca per il Sistema Elettrico Nazionale (Fund for National Electric System Research) with the aim of assessing the manner in which and how much innovative technologies, implemented in the Exhibition Site – meant as the prototype of a quarter of a smart city – allow a greater sustainability of the district compared to conventionalsituations.Theanalysisiscentredonthreemainreferencecontexts:environment(forexample emission of pollutants into the atmosphere), economy (for example, investment or management costs) and “living” meant as an improvement of people’s quality of life. Some features and benefit matrixes were developed for each context, and appropriate indicators were identified which were able to represent the difference between smart technologies and the respective traditional technologies they replace. The table shows an assessment example relating to the employment of intelligent technologies for the electricity distribution network of the site (smart-grid) and of the illumination system. Table 3.2 – Use of smart technologies for energy and lighting Dimension KPI Quantification Environment Greenhouse gases -20% Acid gases -20% Particulate (PM10 PM2,5) -20% Economy Investment cost -20% Costs variation by service suspension -58% Energy Consumed energy -20% Renewable energy used +5% Living Service suspension number -25% Service suspension duration -45% An important verification phase on the methodology developed by RSE was conducted by Accenture through a benchmark with 4 studies – selected internationally – analysing and assessing Smart Cities; the criteria analysed were: completeness, use of precise definitions and frameworks, robustness, data reliability, importance of sustainability. The suitability of Smartainability® to Expo Milano 2015 was recognised and improvement ideas emerged to further develop the methodology, which can then be applied to other “great events” and to wider and more complex contexts, such as an entire city. Confcommercio (General Confederation of Trade), Unione Commercio Milano (Milan Union of Trade) and the Chamber of Commerce of Milan, and is aimed at facilitating the creation and reali- sation of “apps” designed to optimise the Visitor experience (both within Expo Milano 2015 and in the city itself), subdividing them into many thematic categories: infomobility, culture, events&news, Made in Italy, receptivity, restaurants, utility, Smart City and, naturally, Expo Milano 2015. Anyone can access the informative contents of the platform and contribute by uploading theirs, so that a
50 THE WORKS FOR EXPO MILANO 2015 AND THE REGULATORY FRAMEWORK Expo 2015 SpA Figure 3.8 – The 5 levels of the Smart City Expo Milano 2015 Layer 1: Smart Buildings and Smart Energy Smart lightning. Power distribution with smart metering, Electrical charging points Layer 2: Telecommunications and IT Systems Telecommunication network, Enhanced telecommunications services, IT services, Cloud services Layers 3: Safe City Main Operation Center, Security services, Staff secure communication, Access control system Layer 4: Edutainment Digital signage, Pavilion solutions, Mobile experience, Smart Electronic Ticket (SMET) Layer 5: Services Electronic payment, Transportation, E-Health, Solutions for disabled people 3.8 DISMANTLING OF THE EXPOSITION SITE AFTER THE EVENT The BIE’s general rules for the realisation of Universal Expositions include dismantling of the temporary buildings and restoring the Site to its original state at the end of the Exposition. In particular, among the rules regulating the Countries’ participation in Expo Milano 2015, is the Special Regulation n. 4 (“Concerning rules for Construction or Improvements and Fire Protection“), which includes, among the Participants’ obligations, the responsibility of each Country to dismantle its own pavilion and the relevant installations. Consequently, the Participants were required to design and realise buildings that database on which to draw for the development of innovative applications can be created. (http:// www.e015.expo2015.org/). 3. the third technological platform is Digital Expo, created to offer information and services before the Event through diversified “touch points” such as PCs, Smartphones, Connected TVs and inter- active Multimedia Totems. Digital Expo was also created for all those who will not be able to visit Expo Milano 2015 in person, in order to make the Event accessible and available to Visitors world- wide through a dedicated satellite TV channel which will broadcast news, updates, highlights of the participating Countries and all the key events of the semester. Within this context, Expo 2015 has worked in close collaboration with the subjects in the territory, for the purpose of integrating the technological solutions developed for the Exposition with the local services. In particular, an Agreement was signed with the Milan City Council, which led, among other things, to: • the integration of the city’s Wi-Fi network with the Exposition Site’s Wi-Fi network (thus creating one single Open Wi-Fi Milano network); • the realisation of 15 Digital islands in the city: areas in which citizens can access an electric quad bike rental service, Wi-Fi connection, smart illumination systems, informative multimedia totems managed directly by Expo 2015, electric recharging of vehicles and private equipment, monitoring of the territory etc.
51 3 SUSTAINABILITY REPORT 2014 Famagosta Sant’Agostino Università Bocconi P.ta Romana P.ta Vittoria V Giornate Hoepli Larga Cadorna PaganoBande Nere Bisceglie Amendola Fiera XXV Aprile Segrino Bovisa Maciachini Gioia M2 Centrale FS Castello Cusani P.ta Venezia Lima Città Studi Lambrate Loreto Precotto Niguarda Certosa FS DIGITAL ISLANDS: 15 STATIONS WORK IN PROGRESS: 14 STATIONS Figure 3.9 – Digital Islands for Expo Milano 2015 are temporary, but above all sustainable, with regard to the principles of low environmental impact and to paying attention to the life cycle of materials and components. The Planning Agreement signed in 2011 for the realisation of Expo Milano 2015 envisages the re- qualification of the areas concerned at the end of the Event. The land on which the Exposition Site rises is owned by the company Arexpo SpA, set up in 2011 by the Lombardy Region, the City Council/Municipality and Province of Milan, The International Foundation Fiera Milano and the Municipality of Rho for the purpose of purchasing it and making it available for the Event; the company Expo 2015 is responsible for the project regarding the dismantling of the Site; the dismantling will end with the handing back of the restored areas to the owner Arexpo SpA. In August 2014, Arexpo SpA published a tender for the sale and re-qualification of the area once it has been dismantled: the starting bid was set for just over € 315 million and the bids must be submitted by 15 November 2014. Due to the fact that the tender has not received interesting proposals, Arexpo’s shareholders have decided to prepare a Master Plan in order to mature post-Event development proposals from a different perspective. The sale will not include the two buildings destined to remain permanently on the Site: the Cascina Triulza, renovated and re-qualified from the energy point of view, and Palazzo Italia.
4 PRINCIPLES FOR SUSTAINABILITY OF EXPO MILANO 2015 AND STAKEHOLDERS’ RELATIONS
54 PRINCIPLES FOR SUSTAINABILITY OF EXPO MILANO 2015 AND STAKEHOLDERS’ RELATIONS Expo 2015 SpA 4.1 EXPO 2015 CHARTER OF VALUE AND COMMITMENTS Expo Milano 2015 is an ambitious, complex project based on four fundamental values adopted by Expo 2015 SpA as guiding principles on which to base everything it does, including the various activities along the pathway leading to the Event itself: • Social legacy – the choice of “Feeding the Planet, Energy for Life” as the Expo’s Theme is intended to stimulate thought and the desire to learn more about one of the main challenges we face now- adays, and to bequeath a legacy of ideas and initiatives for developing long-term solutions. • Inclusiveness – the involvement and active participation of all players and of the whole world com- munity are needed to ensure the kind of knowledge-sharing which has always been a feature of Universal Expositions ever since they began, and which will make Expo Milano 2015 a place where experience meets understanding. • Innovation – the presentation of innovative responses to the problem of the global food crisis, as well as the solutions adopted for building the Site and exhibition areas and the avant-garde services for running the Event, will provide a Visitor experience which is unique and unforgettable, support- ed by the technology of the future (the “Smart City”). • Social responsibility – the implementation of principles of sustainability in the design, realisation and management of the Event is aimed at reducing its environmental impact to a minimum, en- abling all Stakeholders to take part in a truly sustainable experience which will set an example for future events. Expo 2015 SpA’s commitment to these principles and values has been enshrined in a formal document signed by the Managing Director, the “Charter of Values and Commitments” which brings together the whole array of values informing the organisation of Expo Milano 2015 and derives from them a set of commitments and actions which, conveying the spirit of sustainability which permeates the entire Event, will assuredly lead to the establishment of a powerful and constructive dialogue with all the Stakeholders involved at any point.
55 4 SUSTAINABILITY REPORT 2014 A long journey together – Commitments and Actions for Sustainability The Expo 2015 Company Charter of Values and Commitments sets forth the fundamental principles guiding our day-to-day and long-term actions. They provide the basis for specific projects of broad scope that promote the sustainability of Expo Milano 2015. These commitments, echoing the values expressed by the BIE, were first expressed in our initial bid in 2008 to host the Universal Exposition and again in 2010, when we registered Expo Milano 2015 and its Theme “Feeding the Planet, Energy for Life”. We are well aware that the organisation of a Universal Exposition involves interacting with the environment, the local area and all the associated resources and communities. We also know that a Universal Exposition provides a great opportunity to achieve the ambitious goals of reaching millions of people and engaging them in a Theme of paramount importance and shared interest — how to feed ourselves in a sustainable way — and to increase our awareness so that the future choices and actions, both locally and globally, will better serve the wellbeing of humanity. Hence, in undertaking our mission, we recognized that the preparation of the Exposition Site, as well as the organisation of the Event and the promotion of the participation represent a unique opportunity for promoting sustainability criteria at all levels, applying them to all fields. And we would like all Expo Stakeholders, Participants, Partners, Suppliers and Visitors to join with us in this effort. The Charter of Values and Commitments is the outcome of an interactive process involving many actors, both within and outside Expo 2015 Company, sharing the importance of this great international Event in the 21st century, its ability to mobilize both human and economic resources and its potential to communicate with and engage a broad audience. We shall explore these potentials and work to the best of our abilities to stimulate all players to do even better in protecting our environment, with a specific emphasis on pollution prevention and the conservation of shared resources while honouring the legitimate interests of all parties concerned. The Charter of Values and Commitments is structured as follows: the four founding values presented above are developed into a series of well defined commitments. These commitments, in turn, are expanded into a list of approaches, projects and specific actions that are currently underway or planned by Expo 2015. As Organizers of Expo Milano 2015, our most ambitious objective is to leave a legacy of sustainable practices and technical solutions – in other words, a new way of conceiving, planning and managing a wide-scale international Event. Giuseppe Sala Chief Executive Officer of Expo 2015 Company Commissioner of the Government of Italy for Expo Milano 2015
56 PRINCIPLES FOR SUSTAINABILITY OF EXPO MILANO 2015 AND STAKEHOLDERS’ RELATIONS Expo 2015 SpA Create a lasting dialogue on the subjects of food, nutrition and sustainability Raise awareness to encourage more responsible choices about food and health Spread best practices; share experience and know-how Inspire healthier and more sustainable lifestyles Promote partnership and new alliances among the various players involved Work with institutions and with the City of Milan which is hosting the Event The Euro Mediterranean scientific network ExpoLaboratoryand the Paper of Recommendation from the wolrd of science Feeding Knowledge project Best Sustainable Development Practices Award on food security WAME School Project Masterplan and food & beveragemodel Waste Management and the Visitors engagement on separate waste collection Partnership and Sponsorship The inclusive Pavilion of CivilSociety:Cascina Triulza Development of a Programme of events by Civil Society in cooperation with other Participants Expo Gate ANCI per Expo Digital islands, wi-fi, multimedia totems around the City Theme Guide and Visitor Experience Masterplanandfood&beveragemodel WE Women for Expo Schedule of informative events on the Theme pre and during the semester organised by: - Countries, - International Organisations, - Civil Society, - Companies Short Food Movie SOCIAL LEGACY APPROACHES PROJECTS ACTIONS EXPO 2015 CHARTER OF VALUE
57 4 SUSTAINABILITY REPORT 2014 Give voice to everyone and start a constructive dialogue Use language that every Visitor can understand Offer experiences which make Visitors feel they are participants, not just spectators Involve the Volunteers and give them an extraordinary experience Share and agree on the Event’s objectives and the associated commitments Stimulate and make the most of participation by all parts of Italy Assistance Program Participation Agreement with International Civil Society Organisations (Programme of 30 events thoughout the Exposition Site) Cluster Project Way finding study Theme Guide and Visitor experience Signaling devices for people with special needs Ensureaccessibilityfor people with special needs School Project Ticketing and pricing Strategy for children, elders, families, groups students etc. Made of Italians Childrenshare Volunteersprogramme Establishment of a dedicated Volunteers social network for keeping them in touch after the Event Opencollaboration with institutions at all levels Partnership Program Cooperation with Rio 2016Olympics Patronages and branding programme School Project RAIExpo Ambassador Open collaboration with institutions at all levels Protocols with Local Authorities ANCI per Expo ExpoExpress Catalogue for Participants Agorà INCLUSION APPROACHES PROJECTS ACTIONS AND COMMITMENTS
58 PRINCIPLES FOR SUSTAINABILITY OF EXPO MILANO 2015 AND STAKEHOLDERS’ RELATIONS Expo 2015 SpA Develop a new model of Participation to be proposed for future Universal Expositions Use new technology to offer a unique and unforgettable visit Reach as many people as possible around the world Inspire innovative solutions in the area of farming Present new solutions for sustainable development Spread innovative ideas and new technologies through the “Smart City” Clusters Model Participation Agreement with International Civil Society Organisations (Programme of 30 events throughout the Exposition Site) Thematic Areas E015 and the developed Apps Smart City Global satellite coverage through a dedicated channel International events MarketingStrategy RAI Expo Ambassador Best Sustainable DevelopmentPractices Partnership Program PartnershipProgram Relationships and agreements with Private Sector and Enterpreneur Associations Relationships and agreements with Universities and ResearchInstitutes Relationships and agreements with Authorities and International Organisations PartnershipProgram School Project ExpoNet www.magazine. expo2015.org Marketing Strategy Visitorsengagement Programme Social Networks The website network of Expo Milano 2015 Mascotte ExpoNet www.magazine. expo2015.org Expo Laboratory Participation at the start up SI Expo Catalogue EXPO 2015 CHARTER OF VALUE INNOVATION APPROACHES PROJECTS ACTIONS
59 4 SUSTAINABILITY REPORT 2014 Use public resources carefully and responsibly: reach revenue targets Reduce the environmental footprint of the Expo and its Site to a minimum Guarantee Visitors’ well-being and safety Satisfy Participants’ expectations Take care over Workers’ welfare and safety Make sure that the information given to all interested parties is transparent and accurate Health and safety managementsystem Environmental monitoring plan Public health monitoring plan Qualify green area Safety coordination for the construction phase Accuracy in the design of the Site (Protocol LEED) Accuracy in the services before, during and after the Event Safety prevention measures Emergency plan Visitorengagement programme Command & Control Centre Accessibility project for people with special needs Environmental Impact Assessment process Regional Environmental Observatory Monitoring Plan Compensation Programs GreenProcurement Environmental Management System Partnershipprogramme Meeting with Participants ParticipantsDocument Management System (PDMS) Marketing and communication plan Catalogue for Participants Brand Protection Manual Codes of Ethics Organisational Model (Dlgs. 231/01) Procedures for budgeting and procurements Brand Protection Manual TicketingStrategy Licensing and merchandising Strategy E-commerceLicensing Global Communication Plan (Events, Fair trades, Digital) – B2C and B2B CRM, Branding and Loyaltyprograms The websitenetwork of Expo Milano 2015 Open Expo/Transaprent administration Social Network Public platform for procurement Collaboration with entrepreneurs associations Media relations RESPONSIBILITY APPROACHES PROJECTS ACTIONS AND COMMITMENTS
60 PRINCIPLES FOR SUSTAINABILITY OF EXPO MILANO 2015 AND STAKEHOLDERS’ RELATIONS Expo 2015 SpA 4.2 STAKEHOLDERS’ MAPPING AND IDENTIFICATION OF MATERIAL ASPECTS The organisation of an event of Expo Milano 2015’s magnitude cannot take place without taking into consideration a dialogue with the main Stakeholders and their involvement both in the preparatory activities for the Site construction during the pre-Event phase and in the management of the expository semester. With this in mind, Expo 2015 Company has identified its Stakeholders and mapped their main interests up to the present day in relation to the phases of design and planning of the Exposition, including the warm-up events. In comparison with the Stakeholders map published in the first Sustainability Report, some items that acquired more relevance with the approaching of the Event have been added. The process of identification is based on the categories of Stakeholders identified by ISO 20121:2012, the standard related to management systems for the sustainability of events which lists and describes the Stakeholders which an organisation should take into consideration when realizing an event. The list was then revised and combined with their interests as identified on the basis of the following: • online research and monitoring activities; • analysis of press reviews; • interviews with key departments of Expo 2015 Company. The process of identification of the relevant themes led to the identification of the environmental, social and economic themes which are objects of interest in the pre-Expo phase (see Table 4.1). The ways in which the various Stakeholders have been involved and engaged, and the form of relationships with them, are described in later Chapters; it should also be kept in mind the thousands of meetings which the management of Expo 2015 Company has held at all levels over the years with the various organisations involved in one way or another with the Universal Exposition: the consultation processes initiated and conducted with a view to organising and running the Event have been following intricate and complex channels leading to agreements with public institutions and, formally or informally, with all the other Stakeholders. Identification of Stakeholders and major themes of interest N° Stakeholder category for Expo Milano 2015 and warm-up events Description/role Main aspects 1 Bureau International des Expositions (BIE) and States Party to the Convention Direct, supervise and monitor the organising and carrying out of the event Success of the Event, high visibility and renewed stimulus for the role of Expositions. Compliance with the commitments and time schedule. High quality guarantee for the Event content. Participating countries’ satisfaction. High level of participation. 2 Expo 2015 Company and its Shareholders The company commissioned to organise the Event (Expo Milano 2015 itself and the warm-up events); the Shareholders who fund the Event and specify the overall strategic approach for its organisation and the running of Expo 2015 Company. Success of the event. Renewed stimulus for the local and national economies of Italy and their development. Economic break even. Partnership between the public and private sectors to make the Event a political and a financial success. Renewed stimulus for tourism in Italy.
61 4 SUSTAINABILITY REPORT 2014 Identification of Stakeholders and major themes of interest N° Stakeholder category for Expo Milano 2015 and warm-up events Description/role Main aspects 3 Participants Countries, intergovernmental organisations, Corporations and NGOs: all take an active part in the contents of the Event, some by creating their own Exhibition Area. Success of the Event, high visibility and renewed stimulus for the role of Expositions. Compliance with the commitments and time schedule. High quality guarantee for the Event content. High level of participation. Meeting the Participants’ scheduling and quality requirements at costs which are in line with global market conditions. Easy and flexible organisation and management of the participation (in terms of logistics, counterparties, etc.). Good reputation and publicity, especially by use of the web. Creation of a network. Valorization and visibility for Participants’ own Country, and business development opportunities for their private sector. Increase in Participants’ national reputation (especially for developing countries). Depart from stereotypes, turn Expo Milano 2015 into a real opportunity to get to know the Countries. Dialogue among the various Participants. In particular for the Countries participating in the Clusters: to promote a new paradigm of cooperation, no longer based on emergency but on planned help and aimed at long-run development. The recognition of the Participation quality also through forms of reward. In particular for the European Commission: to make Expo Milano 2015 the ”European Exposition” for the purpose of re- establishing closer relationship with all the European Visitors by presenting EU’s commitments and programmes in relation to safety and food quality. In particular, for the Fondazione Triulza, to continue to manage the Cascina also after the Event. 4 Partners; Event & Project Sponsors Organisations or official bodies which are funding or sponsoring the Event (financially or by providing goods or services). Success of the Event. High quality guarantee for the Event content. High level of participation. Creation of a network. Creation of alliances. Business development and growth of market shares. International showcase for products and services. Direct sales. Greater brand awareness. Enhanced reputation and strengthened CSR policies. Equal conditions of visibility. 5 Contractors and suppliers Organisations which carry out construction /installation work and /or provide goods or services for the Event. Transparency and fairness in relation to assignments. Business development and growth of market shares. Boost to references as big event specialists. Compliance with terms of payment.
62 PRINCIPLES FOR SUSTAINABILITY OF EXPO MILANO 2015 AND STAKEHOLDERS’ RELATIONS Expo 2015 SpA Identification of Stakeholders and major themes of interest N° Stakeholder category for Expo Milano 2015 and warm-up events Description/role Main aspects 6 Expo 2015 Company employees Individuals employed or contracted by the Organiser of the events (Expo Milano 2015 itself and the warm-up events) Success of the Event in line with the Company’s expectations. Career development: enhanced skills including employability after the Event. Creation of a network. Health & Safety at workplace (offices, construction site, Exposition Site). 7 Workers Everyone who works at the Exposition Site or in the warm-up events Career experience; Italian quality of life guaranteed during the event. Safety and security (Expo site). Company’s reputation. Adequate remuneration. 8 Volunteers All those working as Volunteers at the Exposition Site or in the warm-up events A once-in-a lifetime experience (the Event and its Theme), of particular importance for the training offered and the competences gained. Cultural growth. Creation of a network. Health & Safety and Security at workplace (Exposition Site). 9 Visitors and the Global Community Organisations or individuals taking part in the Event for its facilities, services and content. Quality of the Visitor Experience and availability of the contents: - participation in a unique, once-in-a lifetime event; - awareness of different cultures, innovations and food & drink from all over the world; - entertainment and dreams, including interactive, hi-tech and futuristic experiences; - discussion and in-depth learning about solutions to the global challenges posed by the Theme. Visitor Experience and life experience on and off the Exposition Site. Accessibility and availability for all Visitors. Accessible prices. Shopping opportunities. 10 Government Authorities and Emergency Services: Police, Fire Service, Ambulance Official bodies and organisations whose task it is to plan for, manage certain operational aspects of, and intervene in emergencies during the Event. Involvement as players in all the stages of organisation and management of the Event, each in its own specific area. Indirect benefit (staff/structure improvement facilitating the achievement of their targets). Making sure the Event is carried out legally, safely and securely. 11 Regulators and Local Authorities Organisations in charge of rules definition and control as regards specific environmental and social issue (e.g. ARPA, National Industrial Accident Insurance [INAIL], Labour Inspectorate, Lombardy Region’s Expo Environmental Observatory, etc.) Involvement as players in all the stages of organisation and management, each in its own specific area. Indirect benefit (staff/structure improvement facilitating the achievement of their targets). Opportunity for career & skills development. Compliance with the commitments and time schedule. Collaboration and transparency by Expo 2015 Company.
63 4 SUSTAINABILITY REPORT 2014 Identification of Stakeholders and major themes of interest N° Stakeholder category for Expo Milano 2015 and warm-up events Description/role Main aspects 12 Local Community and Public Individuals living in the wider area affected by the Event; the Italian citizens Minimise the Event’s adverse impact on everyday life. Renewed stimulus for the Italian economy and local development. Creation of new jobs. Maximise local context. Environmental aspects connected with the use of resources, changes in land use and the landscape. Environmental requalification, improvement of the territory involved. Responsibility and transparency in the use of public resources. Responsibility and transparency in all choices connected with construction & installation work, legacy infrastructure and services. Representativeness: to be listened to, respect of the right to be informed. 13 Companies, Businesses and Trade Associations Firms and associations in various industries and business categories (e.g. Confindustria, Assolombarda). Involvement and high profile for associations. Business development for their members. Improve the position in the Italian industrial scenario and in their members’ view. Helping member firms to achieve their goals. Direct and indirect positive economic effects. 14 Workers’ Trade Union organisations Trade union members’ representatives on work- related issues Creation of new jobs. Health & Safety at workplace (offices, building sites, Exposition Site). Guaranteeing equal working conditions (overtime, night work and the like). Advocacy and protection of workers and categories of vulnerable people. Workers’ career and skills development, including employability after the Event. 15 Civil Society Non-Governmental Organisations (non-profit), Charitable Foundations, Universities, Research Institutions of importance for the purposes of the Event High-quality guarantee for the Event content. Discussion and in-depth learning about solutions to the global challenges posed by the Theme. Environmental aspects connected with the use of resources, changes in land use and landscape. High level of participation. Creation of a network. Creation of alliances. Maximisation of the local context. Social issues, including legal compliance and preventing Mafia infiltration in the management of contracts connected to the Event. 16 The Media Organisations or individuals providing the public with news and information about the Event, including social media. Generating new stories and images (current relevant issue: progress in construction; state of payments; current list of participating Countries, etc.). Opportunities to interview decision makers. 17 Future generation All interest groups concerned with the protection and preservation of natural resources and social fairness including the rights of future generations. Environmental aspects connected with the use of resources, changes in land use and landscape. Responsibility and transparency in all choices connected with construction & installation work, legacy infrastructure and services. Greater attention to and global awareness of the themes of food and sustainable development.
5 EXPO 2015’s HUMAN RESOURCES
EXPO 2015’s HUMAN RESOURCES 66 Expo 2015 SpA 5.1 Expo 2015’s staff Expo 2015 puts at the heart of its work its attention towards human resources, recognising their value and guaranteeing the respect and protection of human rights, excellent working standards, transparency in the personnel selection process, as well as stringent assessment policies for the results achieved. The picture relating to the composition of the staff showed, in March 2014, a total of 207 people, consisting of employees and collaborators. It must be pointed out that 54% of the total is comprised of women, as well as a significant presence of workers under 35 years of age (39% of the total) who are highly educated (88% of them have a university degree). In comparison with the staff situation in December 2012, an increase in the number of employees, logically destined to grow further as the Event approaches, and a slight decrease in the percentage of employees with a university degree, must be noted. The examination of the data highlights Expo 2015’s commitment to support youth employment with a view to an investment in human capital which can constitute an opportunity of original and high-level professional enrichment, capable of also becoming a springboard for those young people entering the job market. As proof of its commitment, in July 2013 Expo 2015 and trade-union representatives signed an “Agreement on flexibility of fixed-term employment and internships”. The Agreement provides for the employment, directly by Expo 2015 SpA Company, of approximately 800 workers: more specifically, the placement of 296 fixed-term contracts and of 357 apprenticeship contracts with a duration of 7 or 12 months is envisaged. Plus the placement of 195 internships. Apprentices under 30 years will undertake professional training (“Experience Development Program”) in order to obtain the qualifications for the post as Technician for Major Event Management Systems and for the post of Major Event Operator. In November 2014, the first 59 Major Event Management Systems Technicians have been employed; they will be trained to preside over the Exposition Site from the Command and Control Headquarters, the core of all the activities of the expository semester. In the spring of 2015, 296 workers will be employed with fixed-term contracts for the role of Area Team Leader, and they will be tasked with managing the 84 areas into which the Exposition Site will be divided. The group of Team Leaders is part of the Job Opportunity Program (“Expo Works”), a programme also addressing those receiving Extraordinary Redundancy Fund and/or Special Lay-off Fund, those who have been made redundant, that are unemployed following dismissal procedures, or that are simply out of work, in favour for whom Expo 2015 reserves a quota equal to at least 10% of the labour market’s needs. The Youth Training Program (“Youth Training”) is instead a programme which aims at involving young students or recent graduates looking for an experience of professional orientation. This programme envisages the placement of 195 interns, offering them the opportunity to be trained in various diversified professional fields such as logistics, communication management, environmental sustainability, event management etc. The internships last 7 months and include a month of pre-period-of-service training with the aim of regulating their use and access; furthermore, the minimum expense reimbursement is 516 Euro a month plus meal vouchers.
5 67SUSTAINABILITY REPORT 2014 5.2 Employment policies From a functional point of view, with regard to the needs of a Company which operates for the realisation of an Event which requires a growing effort as it approaches, Expo 2015’s human resources keep growing. Althoughitpaidcarefulattentiontotheselectionprocessfromtheverybeginning,forthepurposeofrecruiting highly-qualified personnel, effective personnel selection policies are becoming more and more strategic. Therefore, in 2013, Expo 2015 further honed its hiring policy. Personnel recruitment is regulated by the Annual Hiring Plan, which, once it has been approved by the Board of Directors in line with the Company’s annual budget, defines Expo 2015 Company’s professional needs. The Company’s selection and hiring policy is aimed at accomplishing the following objectives: • the optimisation of company staff according to professional and aptitude characteristics which guarantee high quality levels of the performance and the services provided; • recruitment of personnel with professional and aptitude characteristics appropriate to and com- mensurate with the requirements of the positions to be filled; • protecting and guaranteeing the principles of transparency, publicity, impartiality and equal opportunities2 . • the assessment both of the fulfilled and unfulfilled potential of the individual, in line with the need to identify not only the best resource possible, but also the most open to the organisational changes that the various phases of the Expo Milano 2015 necessarily require; • the facilitation of internal mobility, both horizontal (between different positions or “professional fam- ilies”, but with equal responsibilities) and vertical (between different positions which envisage an in- crease in responsibility), and transversal (towards positions in different professional families which envisage an increase in responsibility), with the aim of creating a team of internal resources as candi- dates for new and different positions which the company will be able to activate, notwithstanding the criteria of competence and performance necessary for the position; • guaranteeing future employability of its own employees on the market, selecting profiles for which the experience at Expo 2015 can represent a coherent professional enrichment and accelerator. Table 5.1 – Expo 2015 Company’s personnel composition – December 2012 – March 2014 December 2012 March 2014 Employees 154 207 Average age 40 years 40 years % Staff employed after internship 40% 40% % Staff with a university degree 85% 81% Men 47% 46% Women 53% 54% Women managers (employed and as external collaborators)1 - 15% 1 Percentage worked out on the basis of the data published on Transparent Administration: http://www.expo2015.org/it/ amministrazione-trasparente-/personale/dirigenti 2 These principles are expressed in Article 18, para. 2, of Legislative Decree 112/2008, converted into Law 133/2008.
EXPO 2015’s HUMAN RESOURCES 68 Expo 2015 SpA 5.2.1 PERSONNEL SELECTION AND RECRUITMENT PROCESS The selection process begins with the publication of advertisements for finding the required professional figures through the contemporary use of various communication channels: • Expo 2015’s website; • social networks, such as Facebook, Twitter and LinkedIn. On this last platform, more directly dedi- cated to recruitment, the Company has created a promotional presentation page; • search engines to promote the ad. In particular, Expo 2015 avails itself of a digital interface which makes it possible to spread the job advertisement on several search engines at the same time. In order to find particularly sensitive and strategic professional figures, Expo 2015 resorts to external selection companies that are successful tenderers for a public contract. After receiving the candidates’ curricula, the Company conducts an initial screening, for which it also uses electronic tools for assessing the basic requirements. After the screening, it moves on to identifying a short-list of candidates potentially in line with the required position. For this group of selected candidates, a further phase of assessment takes place, subjecting the candidates to written and/or oral tests, which are then followed by a final interview conducted by an ad hoc Commission of evaluators. A Candidate Report is created for each of them. It contains the findings for the various phases of the selection process, for the purpose of guaranteeing the traceability of the assessments conducted and of the decisions made. The final validation and the authorisation to hire come from the Company’s Board of Directors on the basis of the selected candidate’s Report. That Report also contains the reasons for that choice. It must be noted that the tables about recruitment through online channels show such a significant growth trend with regard to all the items considered that it is appreciable despite the partial overlapping of the periods in question. If we then want to compare figures on an annual scale, the number of applications received turns out to be especially significant: from July 2013 to June 2014, the Company received 114,122 applications, while, considering the number of applications received during the same period of the previous year, the applications amounted to 23,996. Table 5.2 – Data on recruitment through online channels 2012 / I semester 2013 2013 / I semester 2014 Number of positions filled 76 120 Number of profiles analysed for vacancies 7.237 21.400 Number of total views received (number of “hits”) 49.389 205.074 Number of visits to the most popular ad (visualisation in detail) 3.279 15.546 Number of views of the most popular ad (visualisation on search engines) 20.474 86.237 Total number of CVs in the database 37.609 110.698
5 69SUSTAINABILITY REPORT 2014 5.2.2 Staff performance assessment The need to achieve important results in a finite period of time is the reason why Expo 2015 has adopted a series of innovative management systems capable of guiding and helping the staff towards the achievement of their objectives and, at the same time, to assess and, if appropriate, to reward their performance: • Expo Performance Review The performance review system is the annual assessment system through which the managers assess all their collaborators with regard to the main organisational skills with the aim of identifying strengths and areas where improvement is possible. The assessment process initially takes place using a digital platform and continues with the interview between the person in charge and the collaborator, accompanied by the recording of the comments, the actions and the objectives on a special form. This system is the basis for the further development of their skills and, consequently, of the company’s activities. • Management by Objectives (MBO) MBO is the process of management of the Company objective system aimed at managerial figures (in 2013, approximately 31% of the Company’s workforce): the personnel is assigned objectives which must be coherent and in line with Expo 2015’s general objectives, through a process sharing and agreement with the latter. These objectives always centre on the implementation of activities in line with the economic parameters assigned and the assessment of their achievement takes place on the basis of objective criteria. MBO is used also as a reference system for assigning the variable part of additional remuneration to the annual gross remuneration where envisaged by the Company for the specific employment category. In view of the imminent Event the Company is mapping its personnel’s organisational skills, for the purpose of enhancing and maximising the contribution of all its professionals during the expository semester. Thus, Expo 2015 will enable all those of the personnel who have developed specific skills to exploit them by working operationally on the Exposition Site. Open Resource Programme The “Open Resource” Programme, launched experimentally in 2012, is an inter-company programme aimed at promoting “cross fertilization” (that is to say, the valorisation, within one’s own work environment, of other professional experiences coming from other coherent contexts) through employment within Expo 2015 (and for a specific period of time) of resources from other companies, organisations or third parties participating in the Programme. Thus, Expo 2015 avails itself of the specific skills necessary for the creation of a project with special, distinctive characteristics such as Expo Milano 2015, while those participating in the Programme have the chance to develop and experiment new transversal and/or technical-professional skills. The Programme is therefore characterised by the placement of human resources belonging to other organisations and seconded to Expo 2015 Company within development programmes already defined by the Company for its own staff. This enables the people involved to work in an innovative, stimulating and highly complex context, as well as to increase their wealth of professional skills and to return to their companies having acquired new skills that are of interest to the organisation they come from. After the first experimentation phase in 2012, the programme was consolidated in 2013, and as of June 2014 it numbered 14 participants.
EXPO 2015’s HUMAN RESOURCES 70 Expo 2015 SpA 5.3 Expo 2015’s remuneration policy With a view to guaranteeing a fair remuneration for its personnel and, at the same time, cost control, Expo 2015 defines the remuneration of its personnel on the basis of remuneration surveys conducted by a primary business in this sector in the Italian market. The global remuneration is defined also considering the fairness of the benefits assigned and the temporal definition of the Expo Milano 2015 project. Specifically, the methodology of the definition of pay and remuneration for each individual role within the Company uses a scale that defines the organisational weight (grade) of every professional position, according to quantitative and qualitative indicators that take into consideration various parameters such as, for instance, the managed budget, the impact on the business of the position etc. A specific remuneration bracket that allows comparison with the reference market in Italy corresponds to each grade, which must then be defined for the professional family it belongs to (for example, Marketing, Construction, etc.). The evaluation grids used by Expo 2015 are aligned with internationally consolidated grids in the sectors that are relevant to the Company. All employees of Expo 2015 are covered by collective labour agreements. In view of the progressive increase in the number of withdrawals during the economic negotiation phase, considering the decrease in the contract duration, the remuneration policy has been adapted from an attraction and retention perspective, with the aim of reducing the incidence of turn-over. The data concerning the remuneration of the executive management positions within the Company can be viewed at the page http://www.expo2015.org/it/amministrazione-trasparente-/personale/ dirigenti (in general, extensive information about the Company’s staff is published on the portal “transparent administration”). 5.4 STAFF SKILLS DEVELOPMENT Aware of the fact that the enrichment of the skills of its own human resources is a central element not only for the purpose of realising the Exposition, but also in terms of valorisation of the Event, Expo 2015 gives importance to the activities of staff training and development. In 2013 – 2014, the Company organised a total of 9 training courses covering the following categories: • technical training; • mandatory technical training; • language training; • safety training. The overall number of training hours provided were 5,459. The table below shows the data on the attendance at the various training initiatives. On-the-job learning courses and skills development courses must be added to those above. These courses include structured itineraries of staff involvement in projects that have a particular impact on the skill which is the object of learning or development.
5 71SUSTAINABILITY REPORT 2014 Year 2012 Year 2013 and first semester 2014 Type of training Course provided Number of participants per course Total number of hours Number of participants per course Total number of hours Technical Administrative processes and procedures 65 748 0 0 Training 231 189 378 82 328 Tool 231 20 40 0 0 Induction 3 0 0 34 34 Apprentice tutors /Tutors of apprentices 0 0 6 24 Linguistic Languages 22 976 Classroom courses: 32 E-learning: 125 Classroom courses: 890,5 E-learning: 634,5 Managerial Project Management 2 118 0 0 Mandatory technical Transversal Training apprenticeship 0 0 3 120 Safety Safety coordinator 4 160 1 120 Rls 4 0 0 1 32 Managers 0 0 10 160 Workers' Health and Safety 151 1.208 344 3.166 TOTAL 3.628 5.459 Table 5.3 – Training initiatives by Expo 2015 3 The process of personnel placement within the company. 4 Person in charge of workers’ safety.
EXPO 2015’s HUMAN RESOURCES 72 Expo 2015 SpA 5.5 VOLUNTEER PROGRAMME Expo 2015, as the Organiser of Expo Milano 2015 has, among other objectives, that of involving citizens, guaranteeing active participation in the Event also through forms of volunteering. The Volunteer Programme was created in order to enable everyone – Italian and foreign – to be active in welcoming and supporting Visitors from Italy and all over the world. The Programme was launched by Expo 2015 in collaboration with the Voluntary Service centres a year before the opening of the Event, so as to have the amount of time necessary to offer everyone the opportunity to come forward and to build a social network of Volunteers that will remain active even after the end of the Event, thus giving participants a chance to exchange ideas and projects, as well as to keep in touch with the other Volunteers met during the experience. The Volunteers will engage in auxiliary and non-professional activities of support, welcoming Visitors and facilitating the visiting experience around the Exposition Site. In May 2014, the communication campaign aimed at promoting the Programme was launched, obtaining applications, as well as keeping alive the interest and participation of the Volunteers progressively selected. The campaign was created to address specific categories of potential Volunteers (young Italians and foreigners, as well as elderly people who are still active) and is promoted through various channels: • bill posting; • radio; • web campaign with banners and videos. The communication campaign will be integrated with the events already planned and with the initiatives from the world of Associations, Schools and Universities. Furthermore communication with the already selected candidates will be handled through ad hoc alerts, newsletters and the dedicated portal, in order to animate the growing community of Volunteers and keep it alive. The communication campaign has been a huge success: in just one month, 5.300 applications were received, 80% of which from Italians and 20% from foreigners. Approximately 86 foreign Countries represented, with 25 different languages spoken. China was the most represented foreign Country. Almost all candidate Volunteers knew a second language and many of them already had experience in the world of volunteering. 64% of the candidates were under 26 years of age, 25% belong to an age bracket between 26 and 45, and many citizens above 70 years have also applied.
5 73SUSTAINABILITY REPORT 2014 Lola Entra a formar parte de la verdadera red social del año. Hazte voluntario en volontari.expo2015.org Estaré en contacto con 500.000 personas de todo el mundo durante una semana. ¡De verdad!
EXPO 2015’s HUMAN RESOURCES 74 Expo 2015 SpA To meet various needs and offer everyone the opportunity to participate, Expo Milano 2015 has conceived the Volunteer Programme as a range of different forms of participation. Each of these forms has a specific time frame, specific activation procedures and available places: 1. Volunteers for Expo: the initiative requires a commitment of 14/15 days, for 5 hours and 30 minutes a day in their preferred period, as long as the places are available. The programme addresses adult citizens, who will be guaranteed public transport, a daily meal, insurance coverage and, if the period of service is completed, also a tablet to be used in order to keep them in touch with all the other Volunteers through the Programme’s social network. 2. Civil Service Volunteer: Expo 2015, in collaboration with the National Office of the Civil Service, is working for the launch of an extraordinary tender for the Civil Service. The volunteer projects envisaged in the tender have a duration of 12 months, 6 of which will be at the Exhibition Site. The required commitment is 7 hours a day for 5 days a week. People between 18 and 29 will be allowed to participate. 3. Dote Comune EXPO 2015: Expo 2015, in collaboration with ANCI Lombardy (Lombardy’s National Association of Italian Municipalities) and Lombardy Region, has established “Dote Comune EXPO 2015”. The project comprises three itineraries of extracurricular training, which will take place at the Exposition Site for the 6 months of the Event, with the aim of enabling the young participants to acquire formal and non-formal skills and to obtain their certification. The Programme addresses young people between the ages of 18 and 35, unemployed or out of work. 4. Volunteers for 1 day: realised in collaboration with Fondazione Sodalitas, which has already tested the format successfully. The initiative promotes the formula “Volunteer for 1 day” with the aim of involving during Expo Milano 2015 the employees from the companies in various forms of vol- unteering. The initiative, aimed at the workers of the Partner companies of Expo 2015 and of the companies associated with Sodalitas, enables people, within a working day, to carry out a voluntary activity on the Exposition Site of Expo Milano 2015. 5. School Project Volunteers: Lombardy’s students belonging to the schools which adhere to the School project – described in Chapter 8 – will be able to be Volunteers for Expo 2015, committing themselves to accompanying the Schools from other regions around the Exposition Site through specific itineraries. The participants in the initiative Volunteers for Expo will access an online training programme divided into different modules for each context of competence and aimed at communicating all the knowledge necessary to manage the welcome and support the activities assigned. For the Civil Service Volunteers and the Dote Comune Expo 2015 project there are specific training itineraries created and dedicated specifically to these initiatives. The Volunteers for 1 Day will receive a specific training package that will provide them with all the information necessary to carry out the assigned activities as well as possible. Finally, the School Project students who will participate in the initiative will receive appropriate training on the visitor itineraries of the Site. The Programme will leave tangible and intangible legacies: in the first place, the construction and the maintenance of a (physical and virtual) community of Volunteers, thanks to 2.3 million hours of volunteering and 130,000 training hours provided, which will be able to provide support also for other initiatives. Furthermore, the Programme will also enrich the Volunteers with a wealth of non-formal skills such as, for example, inter cultural management, communication, reception management etc. Finally, thanks to social networks, it will be possible to keep the community of Volunteers alive and united. It will be able to be a core network ready to act in future events and on future occasions.
5 75SUSTAINABILITY REPORT 2014
EXPO 2015’s HUMAN RESOURCES 76 Expo 2015 SpA 5.6 Employees’ health and safety The creation of safe working conditions and their constant improvement are a fundamental value of Expo 2015’s human resources management policy. The Prevention and Protection service, as well as the part of the Model of Organisation, management and Control pursuant to Legislative Decree 231/2001 dedicated to safety, operate on one hand to guarantee compliance with legal obligations and, on the other hand, they are the main tools for the commitment to manage risk prevention for the Company’s workers’, of self-employed workers as well as of the workers employed by the contractors. Among the main activities carried out in 2013, the following deserve to be mentioned: • updating of the assessment of risks for the health and safety of the workers of all the operating premises of Expo 2015: this assessment has taken into consideration all the risks potentially present in the Company in relation to the activities carried out, the structures and the equipment used, including special risks such as work-related stress. The updating of the DVRs (risk evaluation doc- umentation) turned out to be particularly challenging in 2013, considering that the dismantling of three operating premises (Via San Tomaso, Via Rovello n. 6 and Via Lambruschini) was accompa- nied by the activation of the new premises of Molino Dorino and Palazzo Pirelli; • the launch of the Logistic Base Camp at Rho, which required the implementation of various activ- ities, among which: - obtaining the technical documentation providing evidence of conformity with the existing legislation for the structures, - taking charge and safety enhancement of the spaces to be used, - drawing up of the documentation concerning necessary safety (DVR, Emergency Plan and Emergency Procedures, etc.); • verification of the continuing suitability of company prevention and protection measures: - inspections of all the operating premises by the Person in Charge of the Prevention and Protection Service, - constant verifications of the management of contracts pursuant to Article 26 of Legislative Decree 81/08 and subsequent amendments and additions5 with special attention/reference to the realisation of Expo 2015 events, - constant involvement of the various company functions with regard to the implementation of the prevention and protection measures for workers’ safety; • planning of measures considered appropriate in order to ensure the improvement over time of safety levels; • environmental monitoring for the purpose of deepening some aspects relating to workers’ health and comfort, such as the measurement of electromagnetic fields, measurements of the illumina- tion of video workstations, sampling in order to assess the quality of the air within the workplaces and assessments of the micro-climatic comfort (humidity and temperature) and noise in some of the operating premises; • planning of measures considered appropriate to guarantee the improvement of safety levels over time; • the verification of the trend in occupational accidents, in work-related illnesses and in heath surveil- lance as determined by the Company’s Health Plan; • carrying out the training and information activities for the employees aimed at ensuring the appro- priate knowledge of the measures put in place. 5 Art. 26 of Legislative decree n.81/2008 establishes that when works are requested in Companies, Authorities, etc., of tendering firms or self-employed workers ( for example for special maintenance, cleaning, management of IT services, guarding etc.), or outside, when the works are an integral part of the company or contracting authority’s production cycle, precise prevention obligations arise both for the employer and for the self-employed workers and employers from the companies tasked with carrying out the works or performing the work.
5 77SUSTAINABILITY REPORT 2014 With reference to the data on the accidents occurred, in 2013 there were 2 accidents and they were not serious (from 5 to 19 days of absence from work). They were commuting accidents that were not attributable to working life. With reference to the training dedicated to workers’ safety, in 2013, Expo 2015 carried out a total of 3,116 hours of safety training, involving a total of 344 workers (see Table 5.3 on training initiatives). 5.7 Health and Safety construction sites The construction of the Exposition Site, given the extension of the area concerned, the variety of the planned interventions and the number of the workers as well as of the contracting and sub- contracting companies involved, turned out to be particularly sensitive from the point of view of the workers’ safety. Consequently, Expo 2015, as the contracting authority, requires a particularly rigorous compliance with the legal obligations (with regard to this subject, see also Chapter 3). Indeed, besides compliance with the legislation, Expo 2015 requires compliance with a series of measures for guaranteeing construction site safety that are integrated with measures for guaranteeing the legality of the works. In greater detail, the Company has a system that integrates checks in health and safety areas with supervision of the regularity of public contracts and of Mafia infiltrations, thanks to the signing of specific Protocols for construction site safety and for legality which provide for the implementation of an IT platform called Si.G.Expo (for a complete picture of the tools and measures adopted by Expo 2015, see Chapter 8).
EXPO 2015’s HUMAN RESOURCES 78 Expo 2015 SpA The Protocols for construction site safety envisage the establishment of a Permanent Safety Committee comprised of the representatives of the signatories. The committee holds quarterly meetings with Expo 2015’s safety representative, the employers of the contracting companies and the relevant Prevention and Protection Service Managers and Workers’ Safety Representatives. During these meetings, besides dealing with the aspects concerning the general development of the construction site, the most important aspects of prevention and protection are examined. The supervision activity is carried out by Expo 2015 through inspections and audits at construction sites in order to verify the application of the prevention measures. This activity, although it respects the responsibilities and prerogatives attributed by the law to the various subjects, involves the Coordinator for Safety during Execution of the works and his collaborators, as well as the executives people in charge from the companies involved in the implementation of the works. For an in-depth analysis of the auditing activities at the construction sites, see Chapter 7. Starting in the summer months of 2014, the Participating Countries began to build their Pavilions autonomously on the lots prepared by Expo 2015: this means that starting from June 2014 till the beginning of the Event, the Exposition Site will be affected by multifarious construction sites in operation, assigned to various contractors and managed by different subjects. As an example, we report the construction site situation registered at the end of October 2014 on the activities of the yard: 316 companies were present with about 900 workers involved in the construction of the 15 contracts awarded by Expo 2015; 37 Countries’ pavilions under construction with approximately 500 additional workers employed, 46 lots delivered, 63 projects registered and 1,179 Site visits recorded (equal to a total of about 3.537 hours). In this particularly complex picture, the Company was able to record a total accident frequency rate6 equal to 24.065, and a severity index7 of only 0.558. Furthermore, no fatal 6. These frequency rates are calculated complying with the UNI 7249 standard “Occupational Accident Statistics”: the numerator is the number of occupational accidents during the year and the denominator is the number of hours worked during that year. In order to make the result more legible, this ratio is then multiplied by 1,000,000 (one million). Therefore the index provides the number of accidents that have occurred every million hours worked. The national average is calculated following a different method, that is to say, reporting the number of accidents that occur for every 1,000 workers: in this case, the data collected are not comparable with the national average. 7 Defined as the ratio between the measure of the duration of incapacity (days lost as a result of accidents) and a measure of risk exposure (hours worked), both homogeneously delimited in time and space (territory, factory, division, sector etc.). In this case, the national average for the building sector relating to the three-year period 2008 – 2010 amounts to a value of 3.3, evidently higher than the values recorded on the construction sites under observation.
5 79SUSTAINABILITY REPORT 2014 accidents were recorded from the beginning of the works in November 2011, against an average regional level of 1.7 per thousand employees. Similarly, there has not been any permanent disability and the average length of absence from work due to injury (21.70 days) is well below the Milanese average value (almost 40 days). These results are mostly due to the general coordination of the construction activities performed by Expo 2015 aimed at guaranteeing health and safety on construction sites: each Participant is indeed obliged to comply not only with the Italian legislation on Workers’ Health and Safety, but also to all the internal Regulations and requirements that the Organiser considers necessary in order to safely coordinate the construction activities. It follows that each Participant must appoint, before the beginning of the works, its own Works Manager and Coordinator for Safety during the Implementation phase and draw up a Safety and Coordination Plan which contains all the information necessary to prevent and reduce risks for the workers involved in the implementation works on the single lots, and which is at the same time in line with Expo’s Safety and Coordination Plan drawn up by the Organiser, for the purpose of coordinating the works on the various construction sites. Furthermore, each Participant must appoint a technician called Participant Technical Supervisor, who has technical knowledge in the building sector, who is responsible for the supervision of all the aspects regarding quality, safety, planning and the costs relating to the construction of the Pavilion or of the exposition site of each Participant, and who also has the task of logistic coordination and interfacing with the Expo 2015 figures who manage the construction site, as well as having an active role in all the activities regarding coordination and general safety promoted by the Organiser through the General Coordinator.
CHE TE NE FAI DI 2 ASCENSORI? Se hai pigiato qua, non pigiare anche là e consumi la metà. 2 Internal communication on sustainability The Company is implementing an internal communication campaign aimed at its employees and collaborators. It centres on the promotion of good practice useful to reduce their environmental impact: many small measures regarding daily actions, but which, if carried out all the time and by everyone, can guarantee considerable energy savings, the reduction of waste generated and, in general, positive effects on the environment. The campaign, called “The Planet feeds also on small actions”,uses each the 12 Foody friends as “testimonials.” “You don’t need two elevators If you already called one don’t call also the other.” “If you prefer stairs you’ll look cooler. It’s really good saving 4.000 mg. of CO2 for each floor.”
NOTE: The 12 mascots suggest the actions to be taken or the habits to be changed in order to help the environment with short rhyming phrases (for example, turn the air conditioning off in empty meeting rooms, take the stairs instead taking the lift, remember to always turn off the lights when leaving a room, pay attention to separate waste, prefer micro-filtered water instead of bottled water, don’t let tap water run unnecessarily etc.). “Don’t turn everybody blue with the cold you do! Use the air conditioner but consider that each grade less, burns more energy.” “Close the tap, turn the switch, through small actions to the world you make a favour. Closing the water and turning off the light when you leave reduce waste.”
6 THE ECONOMIC FRAMEWORK
THE ECONOMIC FRAMEWORK Expo 2015 SpA84 Figure 6.1 Breakdown of contributions by shareholders for Expo Milano 2015 (€ 1.305 million) MILANCHAMBEROF COMMERCEFUNDING 6% pro vinc EOFmilan FUNDING 6% MUNICIPALITYOFMILAN FUNDING 12% LOMBARDYREGION FUNDING 12% STATEFUNDING 64% 6.1 FINANCIAL RESOURCES OF EXPO 2015 The Italian Prime Ministerial Decree of June 15, 2012 has authorized the allocation of the total sum of € 1.305.60 million in order to implement the works and activities connected to the Event, of which € 828.6 million will be borne by the State and 477 by the Lombardy Region, the Province of Milan, the Milan City Council and the Milan Chamber of Commerce. The funds are disbursed directly to the Company1 or to the subjects responsible for implementing the interventions which the Company itself or the Tavolo Lombardia (Lombardy Panel) identify in accordance with the Sole Commissioner of the Government. In addition to this, private funding is also envisaged with regard to investment in works such as technological and infrastructural interventions, as well as services for the management of the Event.
6 SUSTAINABILITY REPORT 2014 85 The table below shows the final statement of the public contributions by each shareholder of the Company between 2009 and 2013 and of those expected for 2014 and 2015 up to the extent of the estimated total. Shareholders contributions € Mln Statement 2009/2013 2014 2015 TOTAL Total Contributions by Shareholders 641.0 510.9 153.7 1305.6 Government 454.2 276,9 97.5 828.6 Lombardy Region 68.8 71.5 18,7 159.0 Milan City Council 90.2 50.1 18,7 159.0 Province of Milan 13,2 56.9 9,4 79.5 Milan Chamber of Commerce 14,6 55.5 9,4 79,5 Of which for management 142.2 74,1 0,0 216.3 Government 58.6 32.5 91.1 Lombardy Region 29,3 12,4 41.7 Milan City Council 29,3 12,4 41.7 Province of Milan 10,4 10,5 20,9 Milan Chamber of Commerce 14,6 6,3 20,9 Of which for works 498.8 436.8 153.7 1089.3 Government 395.6 244.4 97.5 737.5 Lombardy Region 39.5 59.1 18,7 117.3 Milan City Council 60.9 37.7 18,7 117.3 Province of Milan 2,8 46.4 9,4 58.6 Milan Chamber of Commerce 49.2 9,4 58.6 Note: The amounts do not include the shareholders’ contributions to share capital, equal to approximately €10 million Table 6.1 – Resources disbursed by the shareholders of Expo 2015
THE ECONOMIC FRAMEWORK Expo 2015 SpA86 6.2 MECHANISM FOR CONTROL AND MONITORING OF EXPENSES The extent of the public investments necessary in order to organize a Universal Exposition raises the issue relating to insuring an appropriate degree of transparency and control in the management of the funds and, as a consequence, Expo 2015 has placed these elements among its founding values. The Company’s commitment to guaranteeing transparency in the management of the resources is demonstrated by the appointment in its Board of Directors of a judge of the Corte dei Conti (Court of Auditors), a body to which the Company is required1 to send its financial statements annually, along with the reports of the Board of Directors, the Board of Auditors and of the independent auditing firm. In order to integrate the work of the Court of Auditors, the mechanism of control and monitoring of Expo 2015 is comprised of a series of additional tools: • public funding in favour of the Company is deposited into a specific special account opened within the State Treasury2 ; • the accountability of such deposits and of the Company’s financial flows is carried out annually by the State Regional Accounting Office; • as for the part concerning investment in works, the accountability is accompanied by a report on the progress of the implementation work (including any critical issues in terms of timing and ex- penditure) and sent to the Ministry of Infrastructure and Transport; • as for the part concerning management expenses, the Company sends to the Presidency of the Council of Ministers, the Ministry of Economy and Finances and the Ministry of Infrastructure and Transport a quarterly report on the use of the resources; • furthermore, the Company complies with the same accounting obligations towards the City Coun- cil and the Province of Milan, as well as the Lombardy Region, as regards both the investments in works and the expenses for the current management; Finally, Expo 2015 has endowed itself with an Organisational Model pursuant to the Legislative Decree 231/2001 for the purpose of making the internal control system more efficient (also see Chapter 3 of the Report, concerning the governance). 6.3 Financial Statement 2013 The organisation and preparation of an international event such as Expo Milano 2015 involves numerous complex activities which are often connected to considerable investments but which also have potentially great economic significance for the concerned territory. However, the peculiarity which is typical of such great international events lies in having to wait for the Event to take place or anyway in having to wait for such an event to approach in order to start seeing most of the revenues flow in, while during the organisational phase it is normal to have to cover most of the expenses in advance. In detail it is expected that most of the revenues will be generated by the following items: • Partnerships; • Ticketing; • Sponsorships; • Rental of exhibition spaces; 1 Determination no. 34/2010 2 Legislative Decree dated 31 May 2010 n. 78, art. 54 paragraph 2. The Decree was subsequently converted, with amendments, into Law no. 122 dated 30 July 2010.
6 SUSTAINABILITY REPORT 2014 87 • Licensing and Merchandising; • Services for Visitors, hospitality services and other commercial operations. During the preparation phase, Sponsors are already especially important, both for the additional financial resources they guarantee and for the media exposure they are able to offer to the Event, thus already contributing to its promotion during the approaching phase. An analysis of the Financial Statement 2013 shows that Expo 2015 had a loss of approximately € 7.4 million, higher than the previous year’s one (€ 2.4 million). In detail, revenues amount to € 67.1 million (28.7 million in 2012), consisting of 17.0 million in operating grants and of 50.1 million in revenues coming mainly from sponsorships by Partners. As for the expenses, amounting to a total of € 74.5 million, it is important to point out how two of the three most consistent items of expenditure are the costs of the technological activities3 and the provisions for risks4 , two items which were not present in the 2012 statement. Finally, the expenses for personnel and independent contractors are confirmed to be one of the highest cost, thus recording an increase of 3 million compared with 2012, evidently due to new recruitments. 3 Technological activity relating to the Exposition Site and to the technological platforms (plant design, ticketing etc.) 4 Of which 8.3 million relating to compulsory compensation payable according to the National Collective Labour Agreement (CCNL), Aspi and executive agreements following personnel dismissal and € 0.8 million relating to legal risk coverage against existing cases Figure 6.2 – Cluster At the same time, due to the increase in financing by Shareholders, at 31 December 2013 the Company’s equity amounted to approximately € 61 million, in comparison with 31 December 2012 (€ 47.9 million). More specifically, it is broken down as follows: • € 10.1 million in fully paid up share capital; • € 83.7 million in extraordinary Equity Reserves following capital contributions by Shareholders; • A loss of € 25.4 million in prior years’ losses, carried forward to reduce the taxable income of the current year; • A loss of € 7.4 million for 2013.
THE ECONOMIC FRAMEWORK Expo 2015 SpA88 To these items € 628.7 million must be added, mainly due to contributions by Shareholders with a restriction on use and to payables to suppliers. Assets amounting to € 689.7 million mainly consist of financial deposits, the cash at the disposal of the Company and investments. 6.4 ECONOMIC IMPACT OF THE EVENT In 2012, a team of economic analysts from SDA Bocconi, commissioned by Expo 2015 and by the Milan Chamber of Commerce, carried out a study in order to evaluate the Event’s impact on the national economic system and on the Lombardy and Milanese economic systems for the period 2012 - 2020. Summary of profit and loss account 2013 € million 2012 € million Operating grants 17.0 22.3 Sponsorships and other income 50.1 6.4 Total Income (A) 67.1 28.7 Cost of personnel and independent contractors 12.3 9.3 Ordinary operating expenses 5.3 3.1 Other operating expenses 2.5 1.1 External expenses for promotion and communication activities 6.4 2.7 Third-party studies and services 6.0 5.0 Expenses for corporate bodies and auditors 0.7 0.7 Rent and use of third-party assets 2.9 1.4 Projects with institutions and contributions to related studies and initiatives 2.7 2.0 Expenses for technological activities 17.4 Amortisation 6.7 4.4 Expenses for consumables, stationery and printed material 0.6 0.2 Provisions for risks 9.1 Taxes 2.0 1.0 Extraordinary expenses 0.2 Total Expenses (B) 74.5 31.1 Profit (Loss) for the period (A) – (B) - 7.4 -2.4 Table 6.2 – Summary of the Profit and Loss Account (2013)
6 SUSTAINABILITY REPORT 2014 89 Summary of the Balance Sheet 31 December 2013 € million 31 December 2012 € million Bank deposits and cash 348.0 186.9 Investments, net of amortisation 285.4 113.3 Tax credits 14.5 12.1 Receivables from clients, from others, accrued income and prepaid expense 41.8 7.9 Total Assets 689.7 320.2 Share capital fully paid up by shareholders 10.1 10.1 Reserves for capital contributions by shareholders 83.7 63.2 Prior years’ economic loss -25.4 -23.0 Current year’s loss -7.4 -2.4 Total Shareholders’ Equity (Net „liabilites“ towards shareholders) 61.0 47.9 Shareholder contributions with restriction on use 498.4 218.7 Trade payables 109.6 47.5 Other payables (tax withholdings, contributions, payables to personnel and security deposits received) 4.8 3.7 Provisions for risks and losses 9.2 0.1 Employee severance indemnity 1.2 0.9 Deferred income (mainly revenues referring to future years) 5.5 1.4 Other Total Liabilities 628.7 272.3 Table 6.3 – Summary of the Balance Sheet (2013) The study is based on data evaluated in relation to three variables: 1. the direct economic impact of the Event resulting from the investments by Expo 2015, the operat- ing costs of Expo 2015 and the investments by the Participating Countries; 2. the indirect economic impact of the Event due to the indirect effects of the direct economic im- pact and to the total expected incoming flows of tourists. 3. the legacy of the Event, that is to say, the long-term impacts of the Exposition, in terms of: 1) busi- ness start-ups; 2) valorisation of the real estate portfolio; 3) development of foreign direct invest- ments (FDI); 4) increased tourist appeal. The study has estimated a total impact of € 23.6 billion of additional production and a total increase of the value added of € 10 billion for the period 2012-2020, keeping in mind, in both cases, the total of the values estimated in relation to direct, indirect and legacy impacts. Finally, in occupational terms, the study has estimated an impact of approximately 191,000 total new jobs for the same reference period. Since it is the first model developed to estimate the total economic impacts of a large event, it will be monitored at regular intervals on the basis of the progressive collection of data: the monitoring will concern both the “in progress phase” and the final one.
7 THE ENVIRONMENTAL FRAMEWORK
THE ENVIRONMENTAL FRAMEWORK Expo 2015 SpA92 7.1 MAIN OBJECTIVES AND INITIATIVES Expo 2015 has identified three main objectives in line with what is enshrined in the Charter of Values and Commitments for the organisation and management of the Universal Exposition of Milan: • achieve high levels of environmental and social performance in the organisation and management of the Event, • provide a good example and a benchmark for the next Expositions and for future large events in general, • valorise the unique opportunity that the Universal Exposition offers – in terms of breadth of involve- ment and in terms of visibility – in order to spread knowledge and share more sustainable ideas and practices. The Company has then converted these objectives into a series of specific commitments which define, in relation to the environmental aspects, the framework for measuring and assessing the sustainability of the Event. These commitments include both the actions aimed at implementing the requirements defined by the Strategic Environmental Assessment (SEA) and the Environmental Impact Assessment (EIA) and voluntary initiatives, already defined during the candidacy phase and reconfirmed by Expo 2015 with the Registration Dossier: 1. Define a set of Macro-Environmental Objectives: - minimise the energy demand; - use energy from renewable sources; - use products and/or services with lower environmental impact; - reduce waste production at the source as much as possible, organise and realise a separate waste collection system aimed at recovering and recycling the largest quantity of possible waste; - limit water consumption and adopt water recycling systems; - assess the environmental impact of the implemented activities. 2. Apply environmental and sustainability standards recognised at the international level such as: - the ISO 20121:2012 standard – Event Sustainability Management System, in regard to the organisation and sustainable management of events and also, for the purpose of managing the environmental dimension in a more coherent manner, some requirements of the European Regulation EMAS 1221/2009/EC; - the LEED (Leadership in Energy and Environmental Design) standard of the U.S. Green Building Council (USGBC), for sustainable building; - the ISO 14064:2006 standard, with regard to the inventory of greenhouse gas emissions; - the Sustainability Reporting Guidelines of the Global Reporting Initiative (GRI) for the drawing up of the Sustainability Report. 3. Measure and communicate the performance achieved annually through: - monitoring of the various environmental receptors impacted by the Event; - the realisation of the Inventory of CO2 equivalent gas emissions; - preparation and dissemination of the Sustainability Report. 7.2 EXPO 2015 SUSTAINABILITY MANAGEMENT SYSTEM The organisation and management of a Universal Exposition generates – on the site that hosts it and, more in general, on the whole territory affected by the Event – a series of impacts which have relevance from the environmental, social and economic points of view, offering at the same time a unique opportunity to adopt sustainability criteria and to promote their dissemination among Stakeholders.
7 SUSTAINABILITY REPORT 2014 93 On the basis of this awareness, Expo 2015 decided to implement a System aimed at managing the environmental, social and economic aspects connected to the Event, adopting for this purpose the international standard ISO 20121:2012, Event sustainability management systems - Requirements with guidance for use and, in order to manage the environmental dimension in a more coherent manner, also adopting some requirements of the European Regulation 1221/2009/EC. With respect to the proposals formulated in the Registration Dossier, the choice in favour of these standards was dictated, on one hand, by a series of considerations in relation to the peculiarity of the Event and to the objective of guaranteeing maximum functionality to the Expo 2015 Sustainability Management System (SMS), and on the other hand, by an assessment of the previous experiences in the adoption of Management Systems for the organisation of events which were, to a different extent, similar to Expo Milano 2015 (other Universal Expositions, and some editions of the Olympics). In particular, the recent ISO 20121 standard, expressly conceived for the sustainable management of events, makes possible to focus the attention on the specific aspects and impacts of events, considering, from an integrated perspective, the environmental and the economic dimensions as well as the worker social and safety dimension. The Sustainability Management System for the Expo Milano 2015 Event has not only the aim of helping the Company in the planning and management of a Universal Exposition in line with sustainability criteria, but also that of creating a methodological approach which will enable events of similar size and complexity to be realised and managed in a sustainable manner, thus becoming a benchmark tool for future Expositions and large events. The activities for the planning and development of the Management System for the Sustainability of the Expo 2015 Event began in 2013 and have so far led to: • the definition of the System’s scope; • the drawing up of the Initial Environmental Review and the identification of significant environmen- tal aspects, both direct and indirect, with the relative assessment of their significance; • the definition and implementation of operational control measures and tools for some activities which are managed directly and indirectly (for example, contracts, Suppliers and Partners activites), as well as activities which have relevant impacts on the environment; • the definition of a Sustainability Programme which contains the objectives that Expo Milano 2015 aims to achieve; • the implementation of an environment and safety audit Programme for construction sites; • the implementation of an internal audit Programme to verify the functionality and effectiveness of the System itself. To this purpose, two audits were conducted in 2011 and 2014 on the branches of Expo 2015 Company1 in order to verify the Company’s legislative compliance in terms of the environment. The SMS’s scope includes the activities carried out by the organisation during the pre-Event and Event phases, and in particular: • the planning and realisation of the works for the Exposition Site; • the organisation and management of the Expo Milano 2015 Event. 1 In the context of these verifications, the absence of equipment that uses CFC and HCFC gases, which are harmful to the ozone layer, has been ascertained. Furthermore it is specified that, so far, the Company has not received fines or non-monetary sanctions for not complying with the regulations and laws relating to the environment.
THE ENVIRONMENTAL FRAMEWORK Expo 2015 SpA94 The SMS develops within the context of an organisation which, after being set up in 2008, is constantly evolving from the organisational point of view and already possesses management tools for guaranteeing compliance with the legal requirements and the other voluntary agreements signed. Therefore, a lot of attention has been paid to the existing procedures, trying to regulate the System in order to make it as functional, integrated and agile as possible within the Company’s context, where the parts relating to the economic as well as to the workplace safety dimension were already well organised. Another peculiarity of Expo 2015’s SMS is the lack of improvement objectives based on the comparison of performance levels between one year and the next, which is typical of the management systems of companies which maintain the scope of their activity practically unaltered. Expo 2015 has instead a series of different performance targets to reach every year and, obviously, at the end of the Event. The first verification of compliance with the ISO 20121 standard by DNV-GL, the accredited third- party body responsible for validating the chosen method, took place in September 2014 whereas the second one occurred at the end of October. Both had a positive outcome and therefore Expo 2015 is waiting for the issue of the certificate of compliance for the planning and implementation phases; as for the phase regarding the management of the Event, the verification will be necessarily conducted in 2015, during the exhibition semester. Waste management plan for the Event Expo2015hasdefinedastrategyandanapproachtothewasteissuewhichconsideralsoitsenvironmental and economic aspects. In line with the Theme “Feeding the Planet – Energy for Life”, the criteria for the management of post-use and post-consumption materials respect the following objectives hierarchy: -- minimisation of resource consumption, -- maximisation of re-use, recycling and recovery rates, -- minimisation of the production of discarded materials intended for disposal. The main reference points are expressed by EU legislation, and by the relative national transpositions, which are considered the most advanced models on sustainable waste management in the world, namely: -- Directive 2008/98, New Framework Directive on Waste, -- Legislative Decree No. 152/06, called Consolidated Law on the Environment, -- European Parliament Resolutions of 20 April2 and 24 May 20123 , -- Communication from the Commission to the European Parliament, to the Council and to the European Economic and Social Committee and to the Committee of the Regions “Towards a circular economy: a zero waste programme for Europe” dated 2 July 2014. The waste management model planned for the Site during the exhibition semester also takes into account the obligations deriving from the EIA Procedure, reviewed together with the Environmental Observatory (EO) in the light of the experiences during events of comparable size (for example, Salone del Gusto 2012, London 2012 Olympics), as well as the organisational, logistic and management conditions of the exhibition areas. In particular, Expo 2015 has proposed the objective of 70% separate collection, which seems more realistic in comparison with the original forecasts of the Environmental Impact Study (82.3%) and, anyway, in line with the objectives set at the European level. The Guidelines for the Participants and the Concessionaires of the companies present on the Site, and the informative and training activity for Staff and Visitor involvement have reached the preparatory phase. 2 Revision of the sixth programme of action with regard to the environment and definition of the priorities of the seventh programme of action with regard to the environment 3 European Parliament Resolution of 24 May 2012 on a resource-efficient Europe.
7 SUSTAINABILITY REPORT 2014 95 7.3 RECLAMATION INTERVENTIONS ON THE EXPOSITION SITE The Exposition Site is located in an area which, during the first half of the 20th century, was occupied by industrial plants and in part by agricultural land. Then, in time, the area was turned into a space for logistic installations and municipal services. Recently, the area has undergone profound transformation and requalification through the disposal or relocation of the production plants. Nevertheless, the activities prior to this transformation have left traces of pollutants in some portions of the land: for this reason, reclamation works were planned before making them available for public use again. Starting in 2010, Expo 2015 conducted an initial environmental survey and subsequent characterizations of the soil of the Exposition Site for the purpose of investigating eventual exceedances of the Contamination Threshold Concentrations defined according to the expected designated use of the land (green-residential). At the end of the procedure, according to the regional decrees, a reclamation was required by ten areas in order to comply with the threshold levels for the designated use. The reclamation activities have already been completed for all the areas, with the simultaneous issuing of the Certification of Completion of Reclamation (CCR) by the Province of Milan, the Authority in charge of this activity. 7.4 Environmental Monitoring Plan Among the main requirements contained in the EIA Decree (see Chapter 3 of the Report) is the creation of an Environmental Monitoring Plan (EMP), which Expo 2015 submitted for the approval by the Environmental Observatory (EO). From a temporal point of view, the Plan is divided into four phases which monitor the development of the Event’s life cycle: • an ante operam phase, carried out in 2011-2012; • a worksite phase, underway, covering the period January 2013 – April 2015; • an Event phase, to be carried in the period May - October 2015; • a dismantling phase, to be carried out approximately in the period November 2015 – October 2016. The dismantling phase will be followed by a post-Expo phase, during which the Arexpo Company, to which Expo 2015 will have to return the area of the Exposition Site, will decide how to develop and transform the area. From the spatial point of view, the EMP findings refer to the site destined to host Expo Milano 2015 and to its surroundings, in which the main impacts on environmental matrices are expected to take place, due to the realisation of the works and the carrying out of the Event, especially in relation to the most sensitive receptors present in the area. Such surroundings are defined with variable geometry, according to each environmental matrix considered. 7.4.1 WORKSITE PHASE MONITORING RESULTS The following environmental components are subject to monitoring: Atmosphere; Ecosystems; Fauna; Flora e vegetation; Surface water; Waste water; Underground water; Noise; Vibrations; Soil. Up to the present day, Expo 2015 has carried out the EMP Ante Operam phase (the results of which are given in the 2013 Sustainability Report) and is carrying out the EMP Worksite Phase, published in March 2013 and from which the main results of the surveys conducted up to June 2014 are reported below.
THE ENVIRONMENTAL FRAMEWORK Expo 2015 SpA96 Objectives Verify the impact of work site activities on air quality at the receptors present in the surroundings of the Site, with special attention to the dust raised and to the emissions caused by the use of heavy- duty vehicles. Area subject to monitoring The area of the Municipalities affected by the Exposition Site, which is characterised by: -- a population of over 250,000 inhabitants, high population density and intensive industrial activ- ities and traffic density; -- high density of particulate matter emissions (PM10 primary), nitrogen dioxide (NO2 ) and volatile organic compounds (VOCs); -- adverse climate conditions for the dispersion of pollutants (limited wind speed, frequent cases of thermal inversion, long periods of atmospheric stability characterised by high pressure). Key regulatory references Legislative Decree 155/2010, which transposes Directive 2008/50/EC “relating to ambient air quality and cleaner air for Europe”; Legislative Decree 152/2006, Regional (Lombardy) Council Decree 2605 of 30 November 2011. Time and space parameters Measurements have detected the following indicators: -- daily average PM10 concentration; -- daily average concentration of PAHs (Polycyclic Aromatic Hydrocarbons) in PM10 . The measurements have been conducted through three mobile stations; differently from the locations adopted in the ante operam phase, for the work site phase, the Sacco Hospital (sensitive receptor) was maintained, while the remaining points have been relocated according to the technical requirements, in agreement with the EO (Environmental Observatory). Meteorological parameters relating to wind speed and direction, air temperature, rains, global solar radiation, atmospheric pressure and relative humidity were also detected. The data recorded by the ARPA stations were also taken into consideration, in particular: -- for PM10 , the stations of Arese, Milano Pascal and Milano Senato; -- for PAH, the stations of Milano Pascal and Milano Senato; -- for NO2 , the stations of Pero, Arese and Rho. Main results With regard to the limits envisaged by the regulations, the measurements conducted showed: -- for PM10 , exceeding of the daily average concentration of 50 μg/m³, in relation to the last quar- ter of 2013, due in part to the works for the completion of the Base Camp4 (which at the time was not hosting workers yet) and in relation to the first quarter of 2014, coinciding with rain-free days; -- for PAHs, values always much lower than the target value of 1 ng/m3 fixed for the annual aver- age. 1. Environmental component: atmosphere 4 Area intended as a dormitory for the workers employed for the work site activities of the Exposition Site; it includes a canteen, a recreational area and a laundry room, and is located only 2 km from the Site.
7 SUSTAINABILITY REPORT 2014 97 Objectives Verify the effects of Expo Milano 2015 on the structure and functionality of the local ecomosaic (that is to say, the different environmental and landscape components of the Site) in terms of: • analysis of the variations of its physical structure through the recognition of the new potentially significant environmental units; • recognition of the ecological values associated with it. Area subject to monitoring Area of the Exposition Site. Key regulatory references In the absence of specific technical regulations on the operating contents for ecosystems, the assessment system and the indicators adopted are based on the references existing at a regional, national and European level: a) the regulations of the Lombardy Region with regard to the multi- purpose Regional Ecological Network; b) the 2010 National strategy for biodiversity; c) the 2014- 2020 European Common Strategic Framework (SWD (2012) 61 final, part II). Time and space parameters Two monitoring sessions were conducted: one in summer (9 and 10 July 2013) and one in winter (1 October 2013), on the same ten portions of territory within the Site that had been subject to the ante operam monitoring and on other ten additional transects chosen on the basis of the future naturalistic role of the area according to the Expo Milano 2015 project. For each area, characterising parameters were identified, such as: general topography (e.g. the overall conditions of slopes, presence of discontinuity), the nature of the surfaces (e.g. fertile soil), the water, vegetation and fauna elements, as well as the elements of human presence (e.g. work site activities underway). A descriptive chart was compiled for each transect with information about their ecological functionalities and ability to produce ecosystem services. Main results The 2013 monitoring highlighted that the progress in the preparation phase of the Site are causing the elimination of the ecological values that were present on the area before the beginning of the construction activities. The effects due to the reconstruction of the soils and of the green areas envisaged by the project of the Exposition Site will be verified: they should rebalance (and hopefully, also improve) the initial ecological values. 2. Environmental component: ecosystems Figure 7.2 – Localisation of the new 10 transectsFigure 7.1 – Localisation of the 10 transects already monitored in 2012
THE ENVIRONMENTAL FRAMEWORK Expo 2015 SpA98 Objectives Verify the potential positive contribution of the ecosystem structures which will take shape over time within the Exposition Site. The area is located in a metropolitan context devoid of any naturalistic value or of any specific ecological interest, on which important pressure factors weigh (infrastructural barriers, urbanised areas, productive settlements, dense traffic, high concentration of pollutants in the atmosphere, abandoned buildings etc.). No species among those identified by the IUCN (International Union for Conservation of Nature) lists were observed in the area under investigation. Nevertheless, within a radius of just a few kilometres, there are several green areas already colonised by wild fauna and with which the area affected by the Event – once restored – could interact in a functional manner as regards the mobile species able to overcome the ecological barriers present in the surroundings (buildings and linear infrastructures). Therefore birds are the fauna category most suited to be used as an environmental quality indicator. Area subject to monitoring Six control stations have been monitored, in comparison to the eight utilised in the previous phase, with the purpose of increasing the number of monitoring sessions. The stations are located at different distances from the Exposition Site (up to a maximum of 5,400 m), in the municipalities of Milan, Arese, Bollate and Rho. Key regulatory references Law 42/1983, which ratifies and implements the 1979 Bonn Convention on Conservation of Migratory Species of Wild Animals; Law 503/1981 which ratifies and implements the 1979 Bern Convention on the Conservation of European Wildlife and Natural Habitats; Law 157/1992, which transposes Directive 79/409/EEC on the Conservation of Wild Birds and its subsequent amendments; Presidential Decree 357/1997 containing the implementation of Directive 92/43/EEC on the conservation of natural and semi-natural habitats, as well as of wild fauna and flora. Time and space parameters Eight monitoring sessions were conducted in the period between April and October 2013. The detection of the species took place through direct observation of the individual birds and by listening to the sounds made during the reproductive period, integrated with observation of all direct and indirect signs of presence. Thus all the birds identified directly (by sight, through their chirping and calls) and indirectly (signs, traces, nests) were recorded. Main results Altogether, 65 bird species (against the 39 in 2012) were recorded in 2013, for a total of 3,134 individuals contacted (against the 455 in 2012). Over the two years, a few extra species and only four unconfirmed species were detected (Little grebe, Honey buzzard, Ferruginous duck, Partridge). 3. Environmental component: fauna Figure 7.4 – Groups of mallards in the lake at the centre of the station Figure 7.3 – Common male redstart singing at the station entrance.