EXL has developed a holistic solution to help organisations measure their data privacy compliance, monitor privacy risks and take concrete steps to risk mitigation, across a gamut of privacy laws including GDPR, CCPA, LGPD and others. Read more to find out how we are helping a multinational insurance broker implement a global privacy monitoring center of excellence. https://www.exlservice.com/global-privacy-risk-monitoring-framework

1. REGULATION- AGNOSTIC CONTENT
Pivoted on GDPR as the starting point yet
made the content libraries generic so they can
be aligned to other privacy laws with minimal
incremental effort
KEEPING IT SIMPLE
Designed easy to fill surveys to allow
self-assessments based on content that was
free of technical jargon
ALIGNED TO SME BANDWIDTH, COST
AND TIME CONSTRAINTS
Operationlised the framework in as few as
8 weeks, and leveraging dual-shore delivery
model for optimising costs
FLEXIBILITY OF USE
Configured dynamic workflows to allow
assessments to be pivoted on multiple
dimensions: legal entity / country / business
unit / department etc.
GLOBAL PRIVACY RISK
MONITORING FRAMEWORK
Here’s how EXL is helping one of its clients transition into a new era of privacy maturity.
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Contact us and learn more
Despite having invested a lot of effort for nearly 2 years to achieve a defensible compliance position
under GDPR, our client, a large global insurance broker, was unable to:
• proactively demonstrate compliance and evidence a future roadmap;
• perform holistic monitoring across a gamut of other applicable privacy laws across the globe;
• generate measurable privacy risk insights to drive decision making and meet reporting
requirements of the Board and clients/carriers.
KEY BENEFITS DELIVERED
compliance and
accountability
DEMONSTRATE
Mohit Manchanda (Head of Consulting and F&A, UK/Europe) mohit.manchanda@exlservice.com +44.7958.400.440
CLIENT NEED
OUR SOLUTION
Prakhar Agrawal (Practice Director - Data Privacy) prakhar.agrawal@exlservice.com +44.7913.123.672
Our client was looking for a comprehensive, sustainable and scalable privacy risk monitoring solution.
EXL conceptualised, designed and implemented a bespoke monitoring solution that addressed
all of our client’s needs and challenges:
HOW EXL HELPED
(Proprietary RCM & assessment
questionnaire made bespoke)
Global best-practice privacy
risk monitoring and
assessment framework
Sustainable and scalable
model for compliance
self-assessments
(Robust governance and
quality assurance layer)
Automated assessment
evaluation & tracking to deliver
real-time risk insights
(Efficiency driven by
cutting-edge technology)
GLOBAL REGULATORY COVERAGE (GDPR, CCPA, POPI, LGPD etc.)
MULTI-SHORE DELIVERY & SUPPORT
OUR CORE PRINCIPLES THAT MADE IT REAL FOR OUR CLIENT
Are you facing similar challenges and are looking to prevent any surprises when regulators
or auditors perform inspection of your privacy compliance?
Once we operationalise the global monitoring framework for our clients, we can either hand it back
to them or run it as a managed service, leveraging our multi-shore center of excellence
reporting and insights
based on real data
REAL-TIME
SUSTAINABLE AND
SCALABLE MODEL
to keep up with evolving
global privacy regulatory
landscape
reduction in cost of
compliance monitoring
over 3 years
~70%
countries served by
our solution across
6 continents
35+
self-assessment
questions mapped
to 60+ controls and
35+ risks
150+
MOVE BEYOND BASELINE COMPLIANCE…
EVIDENCE UNDERSTANDING OF PRIVACY RISKS…
DEMONSTRATE STRONG ACCOUNTABILITY…
“ ICOon what the focus
of second year of
GDPR must be
DEMONSTRATING PRIVACY
COMPLIANCE FOR AN
INSURANCE BROKER
ACROSS 35+ COUNTRIES