Examples of projects of the business architecture

1. — trust us to succeedcompany slogan coined by meAT ConsultingClient:
Key members - partners, financial
management, directors of practices,
directors of blocks
budgeting process throughout the group of
companies of AT Consulting
Key members - Project managers
financial management of the project (revenues,
expenses, resource planning, PnL etc)
Key members - Project managers, Sales
managers, HR, Account managers
resume database and certificates of
employees (for pre-sale)
Key members - partners, financial
management, directors of practices,
directors of blocks
management reporting
Key members - directors of practices,
directors of blocks
BI reporting
create from zero a system ensuringProject Description:
Providing key process - budgeting of the
company. Creation of core architecture,
providing a large amount of data systems
(analogue data warehouse)
strategic impact on client’s business
Project ManagerMy Role
partners, financial management, directors
of practices, directors of blocks
with whom you worked on client side
Initiation, Planning, Execution, Closure stageswhat were project’s stages
now 11 employees (team in 4 cities of Russia)Team
decision of the Board partnersHow did project come to you
Yes - the creation of a common model of
resource and project management.
expanding the boundaries of the project.
Pre-sale is constantly to improve the level
of maturity. At the moment we are working
on the level of portfolio management.
Did you participate in sales/pre-sale
processes and key system of budgeting and financial
management of projects, management reporting
system, BI reporting system, resumes and certificates of
employees
what was the outcome
1. Overview
improve the speed, quality and reliability of
budgeting. To reduce the cost of creating
and updating budgets
unify the budgeting process
highlight common for all units of the core
functions of financial management of projects
ensure data quality
accounting systems, ECM, reporting
system, BI, Timesheet, employee
evaluation system, Intranet and so on
ensure the integration of a large number of
systems
implementation of the system at the time of rapid growth
Opportunity
at the time of the launch was not a single
process. Data quality was low. systems
were fragmented. de facto worked only
accounting systems and management
reporting system.
No integrations. Automation of budgeting based on Excel
Background
web-based system (Oracle+Java)
creation of own solutions from scratch.
existing solutions from other vendors in
the implementation would require more
expensive than in-house development.
Proposed solution
2. Opportunity
September 5, 2011Initiation
1 releaseApril 1, 2012Execution
Now in constant improvement (more than
350 users, the possibility of budgeting with
any frequency- basic monthly, daily
updates actual data)
At the moment we are working on the level
of portfolio management.
Agile development process
Closure
3. Schedule Milestones
hAThi - budgeting and financial
management of projectsInternal projects
Sberbank Rossii the largest bank in the Russian
Federation and CIS countries. It serves individuals and
legal entities, as well as state-owned enterprises, the
subjects of the Russian Federation and municipalities.
Client:
Automation of existing processes and
centralization of inspection units
Reducing cycle time inspection to provide
a timely impact on the department heads
Optimization and efficiency of the
inspection staff
Project Description:
Analysis of the existing processes (AS IS).
Identification of the key risks and
opportunities. Construction of the target
process models (TO BE)
Describe the strategies you have used to
gather information that increased your
understanding of current and future
customer needs.
Improving the quality of customer service
by optimizing process control activities of
all divisions of the bank on the level of
internal divisions to regional banks.
The project helped to qualitatively change
the approach to the evaluation of the
branches of Sberbank. Managing staff can
monitor the traveling teams, set goals,
monitor their progress, receive reports and
analyze the result in a single system.
Managers see ratings and performance of
any division of audit. The data available on
desktop computers and mobile devices,
which makes it possible to implement the
strategy of BYOD. Close cooperation
between the team of the customer, our
experts, SAP has allowed experts to
achieve one of the main objectives of the
project - to improve the quality of service
of each of the 19,000 branches Sberbank
strategic impact on client’s business
Expert-methodologist
Statement of the survey process of existing
processes (AS IS in ARIS) and the creation of
targeted processes (TO BE in ARIS)
My Role
he head of the retail unit, CIOwith whom you worked on client side
Initiation, Planning, Execution, Closure stageswhat were project’s stages
business analysis conducted by a team of 3 analysts.a section of the analysis.Team
I was invited as an expert on the
transformation of business processes
How did project come to you
at the stage started with the Savings Bank, I
participated in several shows for the top
management and experts of our experience and
knowledge of the process of working with data
warehouses (the life cycle of building and
maintaining data warehouses), Agile development
processes
yes.Did you participate in sales/pre-sale
April 2012 - agreement of functional
requirements and demonstration
prototypes of key business processes;
December 2012 - development and
introduction into trial operation key
business processes in one Regional Bank;
in my partwhat was the outcome
Overview
Scale implementation of the system: it
involved about 20,000 units of the Savings
Bank. In this regard, the system made
possible scalable and user
The AT Consulting had no experience of
development and introduction of products
SAP SMP and SAP Afaria. We quickly
built up expertise, which is now almost
equal to the examination of SAP.
It is Russia's first implementation of a
system using more than 4,000 tablet
devices that automates the control of the
bank's activities on such a scale
OpportunityOpportunity
February 2012Initiation
April 2012 - agreement of functional
requirements and demonstration
prototypes of key business processes;
December 2012 - development and
introduction into trial operation key
business processes in one Regional Bank;
July 2013 - expansion of functional holding
the trial operation of the system on the
whole territory of the Russian Federation.
Execution
August 2013Closure
Schedule Milestones
Sberbank. System of monitoring and
analysis of the retail unit
OJSC VimpelCom is the third-largest
wireless and second-largest telecom
operator in Russia.
OJSC VimpelComClient:
Improving the quality of data coming into the data
warehouse with low to meet the requirements.
Project Description:
and improved the quality of data provided are used in the
preparation of reports for the New York Stock Exchange
and daily reporting. Reduced reporting deadlines for the
exchange.
strategic impact on client’s business
Consultant, Project ManagerMy Role
BI&Reporting Director at Vimpelcomwith whom you worked on client side
Initiation, Planning, Execution, Closure stageswhat were project’s stages
1 consultant, 1 PMTeam
as a specialist in the analysis of business processesHow did project come to you
yes client-side (Vimpelcom)Did you participate in sales/pre-sale
reduced the time of reporting, data quality
has been brought up to the required
what was the outcome
1. Overview
• Optimization of an unloading data system from RTBS Comverse (for AO Vimpelcom)
o Participation in development of new versions RTBS Comverse (DWH Solution)
♣ Involvement in development of new versions RTBS Comverse (DWH Solution)
♣ Collection, formulation and negotiation business-requirements and detailed requirements to new solution DWH Comverse
♣ Technical expert appraisal of new solution DWH Comverse
o Organization and realization of testing of new versions of functional RTBS Comverse (DWH solution)
o Participation in migration of systems on version RTBS Comverse 5.0 (requirements formulation, an impact assessment of
changes on BIIS, involvement in negotiation target KPI for systems in different regions)
o Participation in preparation SLA on support Comverse DWH and accompanying documents (specifications, metricss), and
also the description and negotiation of organizational measures under the supervision of observance of correspondence of
service to specifications and SLA.
o Quality control of service “Data export from RTBS Comverse”
♣ Development of Metricss KPI, the reporting on the basis of KPI
♣ Participation in selection metricss and creation of the reports template
♣ Periodic preparation of reports on the basis of KPI on quality of service “Data export from RTBS Comverse”
o Improvement of operational processes of interaction Comverse-Vimpelkom-AT Consulting within the limits of changes
management process and incident management process on system RTBS Comverse with reference to BIIS. Creation of
ruless and procedures of interaction.
Opportunity
Background
Proposed solution
2. Opportunity
VimpelCom Source Management:
Optimization of data unloading RTBS
Comverse
External projects
Q1. Example project that had the
biggest strategic impact on
client’s business (external or
internal client). How did project
come to you, did you participate
in sales/pre-sale, what was your
role, what were project’s stages,
with whom you worked on client
side and within your team, what
was the outcome.
ARIS
IDEF0, IDEF4, DFD, UML
BSC
TOC
ITIL
CMMI
eTOM
SID
Agile
COBIT etc
methodology and best practice
process development
Documentary ensure
Implementation process
The approach to the transformation /
process engineering
generic process
is the largest telecommunication company in Kazakhstan.
a leader of innovation in telecommunications
services and IT technology
Kazakhtelecom JSCClient:
preparation of a new model of price list in KazakhtelecomProject Description:
Benchmarking studies price lists of world
leaders the telecommunication industry
Analysis of price lists on the world's
leading organizations
the identification of key "weak links" in the
theory of constraints
Research the current price list model client in
accordance with standards TMForum and make
recommendations based on its results
An analysis of the relevant processes
eTOM existing price list
Analysis of the structures, mechanisms,
settings and parameters needed to work
with the catalog Amdocs
Organization of seminars on the territory of one
of the best telecom operators in the world
Development of recommendations for bringing the
organizational structure of the price list to the
recommendations TMForum
Formation of a new model of price list in
accordance with the recommendations TMForum
and considering further cooperation with Siebel
CRM and Amdocs systems
Formation of the recommendations to
introduce a new model of price list
This approach was developed in collaboration with
colleagues from the office in Kazakhstan (I thought
through in terms of business processes, they are
part of the implementation of specific IT systems)
Describe the strategies you have used to
gather information that increased your
understanding of current and future
customer needs.
Expert-methodologist
I define a common approach to research.
In my submission was a consultant who is
directly involved in the study according to
the established methodology.
My Role
directly did not work (Head of Commercial Unit)with whom you worked on client side
Initiation, Planning, Execution, Closure stageswhat were project’s stages
AT Consulting branch in Kazakhstan with
the participation of specialists of my
Practice of business architecture
Works performed team of the 3 cities of Almaty,
Astana and Moscow. Work on the project were
accompanied by regular sessions and demonstrations
in Almaty and Astana.
Team
I was invited as an expert on the reference
process model eTOM
How did project come to you
NoDid you participate in sales/pre-sale
benchmarking and analysis, preparation of
recommendations for improving the system
implementation of other processes with
the presentation of a new model of price
list and call charge schemes
what was the outcome
1. Overview
Creating a model that takes into account
the need for maximum integration with
existing systems future
Consolidation in the short term heterogeneous
data world leaders of the telecommunications
market, the organization of meetings for exchange
of experience with the operator Telekom Malaysia
Opportunity2. Opportunity
March 2013Initiation
December 2013Closure
3. Schedule Milestones
Preparation of
a new model of
price list in
Kazakhtelecom
Q2. Describe the strategies you have used
to gather information that increased your
understanding of current and future
customer needs. If they speak in general
make them illustrate on particular project
example.
"Business Environment" - is a specialized portal
for communication Sberbank, development and
daily business activities, where they discuss
business issues, convenient services for
business and news
a unique project aimed at creating a new
integrated technology infrastructure for the
Russian small business.
JSC "Business Environment" - a 100% subsidiary of
OJSC "Sberbank of Russia", created in 2012
Business EnvironmentClient:
We have analyzed the business model of foreign
SaaS-companies have developed and implemented
the management of service level, which defines
requirements for the execution of the process,
authority and responsibility of the participants. To
organize the services provided, we have developed
a catalog and specification services. To collect
customer requests "Business Environment" to
establish a contact center, and we have provided
the interaction between them and the service
operation.
Development of service level management
process and the choice of the contact center.
For the fastest possible resolution of
deviations in the provision of services, we
have developed and implemented a
process of incident management system
and Atlassian Jira. In addition, we have
developed an approach to the monitoring
of the services provided.
Development of the incident management
process and implementation of Jira.
To meet the requirements of quality, we
connected a team of service managers
responsible for its control and the
interaction between the contact center,
suppliers, partners and providers of
services Service operation. Also, we have
developed and implemented a mechanism
for reporting the quality of services.
Provision of services for the management
operation service.
For the development of the service
operation, we proposed roadmap with the
necessary decisions on the basis of
recommendations in the field of ITIL
Service Support. Roadmap also took into
account the phased introduction of the
process of raising the level of maturity of
"Business Environment" in accordance
with CMMI - a set of methodologies and
practices process improvement.
The development and subsequent
implementation roadmap study processes
in accordance with the methodology of
ITSM (ITIL) and CMMI.
All of these works helped to create mechanisms
for managing quality of the services and the
formation of reporting on them.
Project Description:
successfully launched the company's work
identified areas of development
"The model of service delivery options Haas has long
been used in the western market, but it is new for
Russia. Application of the best practices employed by
companies Saas model and reference models of
business processes made it possible to build efficient
processes in maintenance service "Business
Environment"
strategic impact on client’s business
Project ManagerMy Role
Executive director, CIO, Director of Sales and Marketingwith whom you worked on client side
Initiation, Planning, Execution, Closure stageswhat were project’s stages
3 consultantsTeam
invited as an expert on transformation processesHow did project come to you
negotiation and preparation of commercial offersyesDid you participate in sales/pre-sale
launch customer service from scratch.
"Business Environment" focused on new experiences
SaaS, which made it possible from the outset to use the
most appropriate mechanisms to build a business. Our
team has successfully adapted and applied Western
model of SaaS solutions and ensured the effectiveness
of the "business environment".
what was the outcome
1. Overview
"Business Environment" chose a new
business model - providing services SaaS.
We have analyzed the experience of other SaaS-
company reference model of the National Institute
of Standards and Technology (NIST), adapted
them to the Russian market and has developed a
process service level management and service
operation for the maintenance service
Opportunity2. Opportunity
May 2012Initiation
Execution
October 2012Closure
3. Schedule Milestones
Business Environment. The
development of business processes
and service delivery management
service for maintenance service
Q3. Tell me about a time when
you developed a business case,
advocating for a new way of
doing business. How did you
develop the case, what did it
contain, and what was the result
of your business case.
Examples of projects
by decision various
problems of the
business
architecture.
Answers to
frequently asked
questions about my
participation in the
projects.