Evolving Outsourcing is an Irish-owned outsourcing company based in Poland that provides professional services such as customer support, technical support, and lead generation. Founded in 2009, it has over 120 employees across locations in Krakow and Luban, Poland as well as sales offices in London, Warsaw, and Cork. The company differentiates itself through its owner management, private equity backing, multilingual capabilities, technology partnerships, and focus on client relationships and success. Evolving Outsourcing aims to develop win-win-win relationships through its recruitment, training, delivery, operations excellence, and client focus.
Verity Consulting Limited wins M&A Award by Acquisition International two years in a row. We are honored to be recognized as ‘Best Corporate Intelligence and Investigation Services – Hong Kong’ and ‘Best in Fraud Prevention – Hong Kong.’
Verity Consulting Limited is a corporate investigation consultancy based in Hong Kong providing a wide range of investigation and intelligence solutions to large and small corporations with extensive experience and networks operating around Hong Kong, Greater China and the Asia Pacific region.
Learn more about us at:
Website: www.verity.com.hk
LinkedIn: www.linkedin.com/company/verity-consulting-limited
Facebook: www.facebook.com/VerityHK
Google+: plus.google.com/+VerityHK
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Verity Consulting Limited wins M&A Award by Acquisition International two years in a row. We are honored to be recognized as ‘Best Corporate Intelligence and Investigation Services – Hong Kong’ and ‘Best in Fraud Prevention – Hong Kong.’
Verity Consulting Limited is a corporate investigation consultancy based in Hong Kong providing a wide range of investigation and intelligence solutions to large and small corporations with extensive experience and networks operating around Hong Kong, Greater China and the Asia Pacific region.
Learn more about us at:
Website: www.verity.com.hk
LinkedIn: www.linkedin.com/company/verity-consulting-limited
Facebook: www.facebook.com/VerityHK
Google+: plus.google.com/+VerityHK
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Discover the innovative and creative projects that highlight my journey throu...
Evolving Corporate Overview
1. Evolving Outsourcing Corporate Overview
Are you looking to...
Reduce costs? Grow revenue? Enhance your customers' experience?
www.evolvingoutsourcing.com
2. Evolving at a Glance...
We provide outsourced professional services on behalf of our Clients
Evolving Outsourcing founded in 2009
‘Sister’ HR company founded in 2004
Irish-owned & Poland-based
Delivery Locations – Krakow & Luban
Sales Locations – London, Warsaw, Cork
Private Equity-backed & Owner-managed
Employees – c.120
3.
4. Management Team
Name Position Location Remarks
Trevor Coyne CEO Poland Ex investment banking
Gabriela Ziolkowska HR Director Poland 10+ yrs HR experience
Brian O’Brien Biz Dev Director Ireland 10 yrs in Sales & Marketing
Jakub Zawadzki Sales Director Poland Ex largest Call Centre in Poland
Ronan O’Brien Relationship Director London 13 years with Accenture
Michal Karzel Operations Director Poland Ex Microsoft
Ewelina Grobla HR Lead Poland Ex Cap Gemini
Marcin Gniadek Operations Lead Poland Ex Netia (leading Polish Telco)
Stephen Casey CFO Ireland Director at Lagan Capital PLC
5. Our Solutions - Full Contact Centre Lifecycle
Inbound:
Customer Support | Technical Support | Marketing Response lines |
Out-of -Hours call answering | Reservation lines |
Outbound:
Customer Acquisition | Customer Retention | Appointment Setting |
Lead Generation | Market & Data Research| Debt Recovery solutions |
We are also happy to discuss bespoke requirements with Clients.
7. Evolving - Differentiators
Owner-managed Private Equity Partner
Price Point
Educational Level
Multilingual
‘Family’ Culture
Technology
Deep Sales Expertise
In-house HR Company
Established
Multiple Sites
Management Team
8. Why Poland?
1. No.1 Outsourcing Location in Europe*
2. Highest Percentage of Graduates in EU (38%)
3. Multilingual capabilities;
Krakow is ranked 5th in the world for multilingual skills*
4. Cultural Affinity
5. Proximity
6. We are in good company....
7. Cost Efficiencies
* Source: Tholons Global Services: Top 50 Emerging Cities for Global Outsourcing 2009
9. Our Focus
At Evolving, our focus
is on developing
Win/Win/Win
relationships with
Customer Contact
decision-makers...
10. Our 'Project Success
Framework‘ is built on the
following eight key areas:
Recruitment > Training > Delivery
Operational Excellence > People >
Quality Assurance > Technology > Client
Relationship Building > Poland Inc.
11. Technology
At Evolving Outsourcing, we recognized
very early on that the only way to offer
our Clients market-leading technology
was for us to partner with world-class
technology companies.
So this is what we did...
15. Sample Credentials Overview
Project/ Client Service Short Description
Telco Customer We are calling prospective customers & existing
Acquisition and customers with a view to acquiring and retaining
Retention these people, respectively.
Global Telco Customer We are calling prospective customers & selling
Acquisition residential, commercial & mobile packages.
Global Marketing/ We are calling SMEs in Poland, Germany, Czech
Electrical & Sales Support Republic & Hungary and firstly generating awareness
Electronics of the Client’s products. Secondly, our people
Distributor endeavor to convince the company being called to
agree to receive a product catalogue from the Client.
The third contact involves our people selling from the
catalogue.
16. Sample Credentials Overview
Project/ Client Service Short Description
Life Advice Inbound Sales We are receiving calls from our Client’s customers in
the UK. Our Agents are tasked with deciding how best
to direct the incoming call based on the nature of the
particular customer query as well as selling on behalf
of our Client.
Financial Services Lead This campaign involves Lead Generation activity for a
Publication Generation UK-based financial services publication. Our people
are contacting the Client’s target advertising market
and generating leads for the Managing Director of the
Client company to pursue.
Data Marketing Lead This campaign involves Lead Generation activity for a
Company Generation UK-based data marketing company on behalf of Clients
in the home insulation & utility sectors. Our people
are calling households in the UK and seeking to qualify
them as leads for the Client.
17. Sample Credentials Overview
Project/ Client Service Short Description
Technology Customer We are providing technical product support in a variety
Support of languages for the customers of this client.
Financial Services Credit We are providing a suite of credit management services
Management into Ireland for this Financial Services client.
Global Insurance Appointment We are providing a lead generation and appointment
Setting setting service for this Insurance client
Online Customer We are providing customer support and technical
Support product support for this Client.
18. We would love to show you more!
Join our winning team of clients
today
Ronan O’Brien Brian O’Brien
Client Relationship Director Business Development Director
T: +44 77 47 111 621 T: +353 86 173 9551
E: r.obrien@evolvingoutsourcing.com E: b.obrien@evolvingoutsourcing.com