Human Interactions at Conferences
Event Experience
Design
IxDA 12.03.2014
Claudia Brückner
#IxDABerlin
Event Experience Designer. 

Event Concepts. Event Management.
Innovation Consultant. Design Thinking
Coach. D-School.
Claudia Brückner
@clastronautin
#IxDABerlin
Why are you going
to Conferences?
Learning. Inspiration. Networking.
Exchange. Experience the Topic.
Why are you going
to Conferences?
And what do you 

get?
Photo: Rob Hyndman
this.
• power point marathons or product pitches
• same speaker & talk you know from TED
• no time to ask your questions
• „neutral“ space
• no time for networking (too short breaks)
• bad coffee…
And what do you get?
Why this gap?
the Internet
21Century 

Conference Participants
1.	new role of the expert (speaker)
	 (no exclusive knowledge)
!
2. new role of the audience 

	 (used to interact & collaborate/co-create)
Status quo Conferences
Status quo Conferences
most Conferences are as
interactive, inspiring &
collaborative as watching
TV
Status quo Conferences
most Conferences are as
interactive, inspiring &
collaborative as watching
TV
fail
Conferences
fail, because
they don't design
interactions.
Why Interaction ?
is based on (human) interaction
Learning. Inspiration. Networking.
Exchange. Experience the Topic.
Can we design human
Interactions ?
Can we design human
Interactions ?
no.
facilitate (human) interactions
at conferences
Can we design human
Interactions ?
no.
by designing Event Experiences
Can we design human
Interactions ?
no.
facilitate (human) interactions
at conferences
Designing event
experiences that facilitate
(human) interactions.
Event Experience
Design:
How to?
1 Participant Roles & Needs
2 Activity & Space
3 Time
…designing event experiences that
facilitate (human) interactions?
Attendee
Speaker
Sponsor
Host/

Organiser
Attendee
1 Participant Roles & Needs
• activities that facilitate interaction
between participants
2 Activity & Space
• space is not neutral (context &
environment)
• space that facilitates interaction between
participants
online & offline
• facilitating interaction not only during
the event, but as well pre- event and
post- event
3 Time
pre- post-event
pre- post-event
space
Networking & Exchange
Learning & Inspiration
activity
Event Experience Design
pre- post-event
space
Networking & Exchange
Learning & Inspiration
activity
now
Event Experience Design
pre- post-event
now
possible
space
activity
Networking & Exchange
Learning & Inspiration
Event Experience Design
Event Experience
Design
Cases & Examples
pre- post-event
Activity
& Space
online & offline
Event Experience Design
ACTIVITY
SXSW
ACTIVITY
ACTIVITY
pre- post-event
space
Networking & Exchange
Learning & Inspiration
activity
EVENT
EXPERIENCE
DESIGN
SXSW
PICNIC FESTIVAL
Source: Picnic Festival 2012
ACTIVITY
Source: Picnic Festival 2012
ACTIVITY
Source: Picnic Festival 2012
ACTIVITY
pre- post-event
space
Networking & Exchange
activity
EVENT
EXPERIENCE
DESIGN
Picnic Festival
Experience Topic
pre- post-event
Event Experience Design
Activity
& Space
online & offline
CoThinkTank
ACTIVITY
& SPACE
Photo: tackle Service Design
ACTIVITY
& SPACE
Photo: tackle Service Design
ACTIVITY
& SPACE
Photo: tackle Service Design
ACTIVITY
& SPACE
Photo: tackle Service Design
ACTIVITY
& SPACE
Sketch: tackle Service Design
pre- post-event
space
activity
EVENT
EXPERIENCE
DESIGN
coThinkTank
Networking & Exchange
Experience Topic
re:publica
Photo: Gregor Fischer | re:publica 2012
SPACE
Video: raumlabor berlin
SPACE
http://vimeo.com/46297574
Photo: Gregor Fischer | re:publica 2012
SPACE
Photo: Gregor Fischer | re:publica 2012
SPACE
Photo: Anna-Lena König
SPACE
pre- post-event
space
activity
EVENT
EXPERIENCE
DESIGN
re:publica
Networking & Exchange
Experience Topic
Photo: Gregor Fischer | Summit of newthinking 2012
Summit of newthinking
SPACE
Photo: Gregor Fischer | Summit of newthinking 2012
SPACE
Photo: Gregor Fischer | Summit of newthinking 2012
SPACE
Photo: Gregor Fischer | Summit of newthinking 2012
SPACE
Photo: Gregor Fischer | Summit of newthinking 2012
SPACE
Photo: Gregor Fischer | Summit of newthinking 2012
SPACE
pre- post-event
space
activity
EVENT
EXPERIENCE
DESIGN
Summit of newthinking
Networking & Exchange
Experience Topic
Photo: HPI d.confestival
d.confestival
ACTIVITY
& SPACE
Photo: HPI d.confestival
ACTIVITY
& SPACE
Video: HPI d.confestival
ACTIVITY
& SPACE
http://vimeo.com/55534400
pre- post-event
space
Networking & Exchange
activity
EVENT
EXPERIENCE
DESIGN
d.confestival
Learning & Inspiration
Photo: Service Design Berlin
Service Experience Camp
ACTIVITY
& SPACE
Photo: Service Design Berlin
ACTIVITY
& SPACE
Photo: Service Design Berlin
ACTIVITY
& SPACE
Photo: Service Design Berlin
ACTIVITY
& SPACE
pre- post-event
space
activity
EVENT
EXPERIENCE
DESIGN
Service Experience Camp
Networking & Exchange
Experience Topic
pre- post-event
Event Experience Design
Activity
& Space
online & offline
Photo: Martin Jordan | Global Service Jam Berlin 2013
Global Service Jam
ACTIVITY
& SPACE
Photo: Service Design Berlin
ACTIVITY
& SPACE
Photo: Martin Jordan | Global Service Jam Berlin 2013
ACTIVITY
& SPACE
ACTIVITY
& SPACE
pre- post-event
space
Networking & Exchange
activity
EVENT
EXPERIENCE
DESIGN
Global Service Jam
Learning & Inspiration
Photo: Dieter Engler | a2n Camp 2011
a2n Camp
ACTIVITY
& SPACE
Photo: Dieter Engler | a2n Camp 2011
ACTIVITY
& SPACE
Photo: Dieter Engler | a2n Camp 2011
ACTIVITY
& SPACE
Photo: Dieter Engler | a2n Camp 2011
ACTIVITY
& SPACE
Photo: Dieter Engler | a2n Camp 2011
ACTIVITY
& SPACE
Photo: Dieter Engler | a2n Camp 2011
ACTIVITY
& SPACE
pre- post-event
space
Networking & Exchange
Learning & Inspiration
activity
EVENT
EXPERIENCE
DESIGN
Experience Topic
a2n Camp
Event Experience Design
main take aways
• Interactions need to be facilitated
• new role for the Event Organiser:

Event Experience Designer 

& Community Manager
thank you!
IxDA 12.03.2014
Claudia Brückner
#IxDABerlin
your questions!!

Event Experience Design - Human Interactions at Conferences