How to design Human Interactions? What are the tools of Event Experience Design? Take a look behind the process and explore how collaborative experiences are designed.
Internet und digitale Kommunikation haben den Zugang zu Wissen und die Fähigkeit zu kommunizieren und kollaborieren fundamental und nachhaltig verändert. Hieraus ergeben sich weitreichende Konsequenzen für Veranstaltungen. Doch noch immer bieten Konferenzen überwiegend ein „top-down“-Erlebnis und stellen kaum Interaktion zwischen den TeilnehmerInnen und Speakern oder Sponsoren her. Der Vortrag bietet neue Ansätze, um innovative und interaktive Konferenzen für das 21. Jahrhundert zu entwickeln.
In the 12th With Company Design Thinking Flash Session, Claudia Brückner will talk to us about how the digital age has fundamentally changed our ability to access knowledge and to communicate & collaborate. This causes vast consequences for conferences and similar events as the roles of speaker and participants have altered. To create meaning and stay meaningful, conferences need to reflect those changes by facilitating interactions between the participants instead of merely delivering passive top-down experience. Event Experience Design is a discipline, process and set of tools to create conference experiences that facilitate human interactions. Claudia will share some cases to illustrate how to use the Event Experience Design tools & process.
Service Design Berlin / Prototyping Public Services at Gov Jam Berlin 2015 Service Design Berlin
This slide deck ‘Prototyping Public Services’ was created by Katrin Dribbisch and presented at the GovJam 2015 in Berlin. It covers examples of design thinking and service design in the public sector and the use of prototyping in particular.
Information architects and user experience designers have much to learn from (building) architects — if we can look beyond the "myth of the lone genius" and "ego-driven design". This short presentation was part of a panel at the 2011 IA Summit in Denver, CO.
Internet und digitale Kommunikation haben den Zugang zu Wissen und die Fähigkeit zu kommunizieren und kollaborieren fundamental und nachhaltig verändert. Hieraus ergeben sich weitreichende Konsequenzen für Veranstaltungen. Doch noch immer bieten Konferenzen überwiegend ein „top-down“-Erlebnis und stellen kaum Interaktion zwischen den TeilnehmerInnen und Speakern oder Sponsoren her. Der Vortrag bietet neue Ansätze, um innovative und interaktive Konferenzen für das 21. Jahrhundert zu entwickeln.
In the 12th With Company Design Thinking Flash Session, Claudia Brückner will talk to us about how the digital age has fundamentally changed our ability to access knowledge and to communicate & collaborate. This causes vast consequences for conferences and similar events as the roles of speaker and participants have altered. To create meaning and stay meaningful, conferences need to reflect those changes by facilitating interactions between the participants instead of merely delivering passive top-down experience. Event Experience Design is a discipline, process and set of tools to create conference experiences that facilitate human interactions. Claudia will share some cases to illustrate how to use the Event Experience Design tools & process.
Service Design Berlin / Prototyping Public Services at Gov Jam Berlin 2015 Service Design Berlin
This slide deck ‘Prototyping Public Services’ was created by Katrin Dribbisch and presented at the GovJam 2015 in Berlin. It covers examples of design thinking and service design in the public sector and the use of prototyping in particular.
Information architects and user experience designers have much to learn from (building) architects — if we can look beyond the "myth of the lone genius" and "ego-driven design". This short presentation was part of a panel at the 2011 IA Summit in Denver, CO.
Andrew Levy, Sr. Manager, Talent Brand and Social Media, Autodesk
We live in a post-employment brand world—the stories others tell of us are our brand. We no longer trust marketing. In a hot talent market like today, transparency and access are the most important ways to build trust and interest in your company. Andrew will discuss ways to encourage and enable employees and prospective candidates to do the storytelling for you, engage with your talent community, and make real changes internally based on the real world’s engagement with your talent brand. Attendees will learn how to encourage transparent communications across all levels of the organization, as marketing messages no longer work as well as they once did --and how employee and applicant generated content and social communications are most trusted and important in the post employment brand environment. Check out the best of Talent Connect: http://bit.ly/1MBqz6m
Workshop | Planet Centric Impact Mapping
As designers, we are part of creating or redesigning products and services for real people, that will experience them. Even if we don´t think about it, each decision we make will affect someone, and too often we have a narrow perspective on who that someone is. In this workshop, you will learn more about the unintended consequences of design, and who it is important to reflect on the unintended consequences of design for people, society and the planet. So, how do we become more aware of the potential and the power within each decision?
Using a real project case, and split into groups, Idun Aune and Emily Lin will introduce some concrete tools on how to investigate the impact, positive or negative, of your concept. They will then teach you how to build impact strategies to address these impacts; either to reduce negative ones or enhance positive ones.
By the end of the workshop, you will be more aware of, and equipped to take responsibility for what you create, and control how you use design.
After a terrific Gov Jam in early June ‘public service design’ was the topic of the summer Service Design Drinks in Berlin. A short input was followed by an interactive hands-on session as well as drinks and mingling afterwards. Olaf Lewitz, an independent organisational coach, was facilitating the interactive part of the evening.
Cambridge Social Innovation Presentation social innovation meetup [autosaved]Jeanette Sjoberg
+Acumen is the largest social sector online learning platform in the world. The Cambridge Social Innovation Hub was founded to create space for social entrepreneurs to learn skills that help serve themselves and people better. This presentation was given to another meetup group in Cambridge, CamCreatives, to showcase the last course we ran - "Human Centred Design for Social Innovation" - a creative and collaborative problem solving technique that promotes divergent and convergent thinking, contribution from interdisciplinary skilled people (complete strangers) and a chosen design challenge where a product or service is always developed on the back of the course. It's all about mindsets and moving from a fixed mindset to a growth mindset, empowering people. Anyone can be a change maker and anyone can be a social entrepreneur. An entrepreneur is someone that creates opportunities from resources that are already available. A social entrepreneur is one that additionally aims and delivers social impact.
In recent years, activities that focus on improving the organisation of design work have been re-labeled Design Operations (or DesignOps) and specialist roles and communities have been created. People with this role focus on coordinating and executing initiatives that improve the conditions for all designers, often in-house or at agencies. One aspect of DesignOps is improving the culture, craft, and collaboration between design practitioners. I present ways in which this happens at Miro as well as a few other companies, in the hopes of encouraging attendees to work on these – and other – aspects of DesignOps.
Taking the next step: Building Organisational Co-design CapabilityPenny Hagen
A presentation on building organisational co-design capability, shared as part of Master Class for Design 4 Social Innovation Conference in Sydney, 2014. http://design4socialinnovation.com.au/
For a little more context on the slides and the handout used as the basis for discussion in the MasterClass see: http://www.smallfire.co.nz/2014/10/22/building-organisational-co-design-capability/
Requirements Engineering for the HumanitiesShawn Day
This workshop explores how requirements engineering can be employed by digital and non-digital humanities scholars (and others) to conceptualise and communicate a research project.
requirementsEngineeringAs the field of digital humanities has evolved, one of the biggest challenges has been getting the marrying technical expertise with humanities scholarly practice to successfully deliver sustainable and sound digital projects. At its core this is a communications exercise. However, to communicate effectively demands an ability to effectively translate, define and find clarity in your own mind.
Andrew Levy, Sr. Manager, Talent Brand and Social Media, Autodesk
We live in a post-employment brand world—the stories others tell of us are our brand. We no longer trust marketing. In a hot talent market like today, transparency and access are the most important ways to build trust and interest in your company. Andrew will discuss ways to encourage and enable employees and prospective candidates to do the storytelling for you, engage with your talent community, and make real changes internally based on the real world’s engagement with your talent brand. Attendees will learn how to encourage transparent communications across all levels of the organization, as marketing messages no longer work as well as they once did --and how employee and applicant generated content and social communications are most trusted and important in the post employment brand environment. Check out the best of Talent Connect: http://bit.ly/1MBqz6m
Workshop | Planet Centric Impact Mapping
As designers, we are part of creating or redesigning products and services for real people, that will experience them. Even if we don´t think about it, each decision we make will affect someone, and too often we have a narrow perspective on who that someone is. In this workshop, you will learn more about the unintended consequences of design, and who it is important to reflect on the unintended consequences of design for people, society and the planet. So, how do we become more aware of the potential and the power within each decision?
Using a real project case, and split into groups, Idun Aune and Emily Lin will introduce some concrete tools on how to investigate the impact, positive or negative, of your concept. They will then teach you how to build impact strategies to address these impacts; either to reduce negative ones or enhance positive ones.
By the end of the workshop, you will be more aware of, and equipped to take responsibility for what you create, and control how you use design.
After a terrific Gov Jam in early June ‘public service design’ was the topic of the summer Service Design Drinks in Berlin. A short input was followed by an interactive hands-on session as well as drinks and mingling afterwards. Olaf Lewitz, an independent organisational coach, was facilitating the interactive part of the evening.
Cambridge Social Innovation Presentation social innovation meetup [autosaved]Jeanette Sjoberg
+Acumen is the largest social sector online learning platform in the world. The Cambridge Social Innovation Hub was founded to create space for social entrepreneurs to learn skills that help serve themselves and people better. This presentation was given to another meetup group in Cambridge, CamCreatives, to showcase the last course we ran - "Human Centred Design for Social Innovation" - a creative and collaborative problem solving technique that promotes divergent and convergent thinking, contribution from interdisciplinary skilled people (complete strangers) and a chosen design challenge where a product or service is always developed on the back of the course. It's all about mindsets and moving from a fixed mindset to a growth mindset, empowering people. Anyone can be a change maker and anyone can be a social entrepreneur. An entrepreneur is someone that creates opportunities from resources that are already available. A social entrepreneur is one that additionally aims and delivers social impact.
In recent years, activities that focus on improving the organisation of design work have been re-labeled Design Operations (or DesignOps) and specialist roles and communities have been created. People with this role focus on coordinating and executing initiatives that improve the conditions for all designers, often in-house or at agencies. One aspect of DesignOps is improving the culture, craft, and collaboration between design practitioners. I present ways in which this happens at Miro as well as a few other companies, in the hopes of encouraging attendees to work on these – and other – aspects of DesignOps.
Taking the next step: Building Organisational Co-design CapabilityPenny Hagen
A presentation on building organisational co-design capability, shared as part of Master Class for Design 4 Social Innovation Conference in Sydney, 2014. http://design4socialinnovation.com.au/
For a little more context on the slides and the handout used as the basis for discussion in the MasterClass see: http://www.smallfire.co.nz/2014/10/22/building-organisational-co-design-capability/
Requirements Engineering for the HumanitiesShawn Day
This workshop explores how requirements engineering can be employed by digital and non-digital humanities scholars (and others) to conceptualise and communicate a research project.
requirementsEngineeringAs the field of digital humanities has evolved, one of the biggest challenges has been getting the marrying technical expertise with humanities scholarly practice to successfully deliver sustainable and sound digital projects. At its core this is a communications exercise. However, to communicate effectively demands an ability to effectively translate, define and find clarity in your own mind.
For a Knowledge Management Round Table, Melbourne. An exploration workshop into using design thinking to support workplace change coupled with digital technologies.
Service Co-Design: Using Participatory Design methods to Empower Users
NEASIS&T Conference 2017
Service Design: The Holistic Experience
January 12th 2017
Mad*Pow webinar: Discovering Unmet Needs & New Solutions Through Participator...Mad*Pow
As organizations embrace design-led innovation, they sometimes struggle to reap the full value of human-centered design. Teams can find their interactions with customers limited only to the early research and late evaluation phases of the design process.
The work in between–when ideas are being generated–is often left to the internal team alone, and we risk missing the opportunity to discover some of the most valuable and customer-centered solutions.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
3. I am an Event Experience Designer
& Innovation Facilitator
— consulting on Innovation
Processes & Methods
— Developing Event
Concepts
— Consulting on Event
Experiences
Event
Experience
Design
Innovation
Facilitation
4. Interaction Design:
Human — Human
Human — Device
Like digital experiences & interactions,
Human Interactions need to be designed
as well.
Human
Interaction
5. How to design Human Interactions?
— learning together, collaborating, exchange,
network, inspire each other, solve problems etc.
Which Experience could facilitate this?
What is the kind of Human Interaction you
would like to see?
6. How to design Human Interactions?
Case 1
Case 2
Innovation Facilitation
Magazin Sprint
7. Case 1 Innovation Facilitation
Goal:
What is the kind of Human
Interaction you want?
— learn together & from each other
— inspire each other
— collaborating together on a
challenge / project
— actively apply skills & knowledge
(learning in individual pace)
(learning & failing is possible)
Which Experience could
facilitate this?
individual & flexibel
collaborative & participatory
safe & exploratory
— collaboratively learning about innovation methods
— creating innovative services & products
8. — room set up
collaborative
& participatory
Source: d.school Stanford
19. safe &
exploratory
— room for experimentation
& reflection
Source: Service Design Berlin
20. Case 2 Magazine Sprint
Goal:
What is the kind of Human
Interaction you want?
Which Experience could
facilitate this?
— with a community collaboratively writing a magazine in 3 days
— co-produce content for a
magazine
— inspire, motivate & support
each other
— taking individual ideas &
collaboratively developing them
into a structure
collaborative
open & flexible and structured
(at the same time)
supportive & productive
39. Identifying goals of
different Participants
and developing
matching elements
Stakeholder Goals Elements
Participants
Organizer
Sponsor
Speaker
Human Interaction Experience
TOOLS
Stakeholder Goals
40. Pre- @ Post-
Planning what
elements (online &
offline) happen
before, during & after
the event
Beyond the event schedule
TOOLS