This document contains the resume of Evelyne O'Callaghan. It summarizes her work experience, education and qualifications. Her current position is with Deutsch Bank in their FATCA remediation team since August 2016. Previously she worked as a Trust Administrator for HSBC Trust Company AG from 2013 to 2015 assisting with complex fiduciary structures. She is bilingual in French and English and has over 15 years of experience in customer service roles in the banking, pharmacy and retail industries.

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Evelyne O’Callaghan
Hagenholzstrasse 70, 8050 Zurich
Tel: 07 64 93 82 88
Email: evelyne.o.callaghan@gmail.com
Personal Profile
I am a bilingual (French and English) enthusiastic team player who thrives on learning new skills with a passion
for the private banking industry. I enjoy assisting in the administration of complex structures and solving
complex problems. I am currently on the STEP course foundation level.
Current position:
Deutsch Bank, Prime Tower (Randstad) FATCA remediation in ICAT Team 08.08.2016 - present
Key responsibilities:
 Plausibility checks on FATCA self-declarations
 Codification in the system (Avaloq)
 Scan the documents (Kofax)
 Follow up with RMs/IMs/FIMs and customers on missing/outstanding documentation and related
information
 Advise on process exceptions and complexities with emphasis on delivering comprehensive expertise
 Take on further responsibilities depending on personal job development and the evolution and needs of
the internal Customer Adoption Team
Previous Position:
HSBC Trust Company AG Trust Administrator 2013 – 31.12.2015
Key responsibilities:
 Assisting the administration of high value complex fiduciary structures including trust administration
and corporate governance
 Using systems and templates to draft minutes, instructions etc
 Validating of forms including W8, W9, W8ben and W8ben-e
 Administering of Enhanced Review for FATCA and UK information exchange including indicia
searches
 Processing financial statements, payments, distributions etc including completion of checklists
 Liaising with others in trust company, Bankers both internal and external with regards to administration
of structures and compliance with policy and procedures
 Liaising with family offices, clients and other third parties to facilitate transactions and develop
relationships
 Maintaining corporate records and developing systems to streamline complex administration
 Using language skills to facilitate internal and external relationships.
 Using attention to detail skills to identify errors, omissions and irregularities in documentation
 Being tenacious in order to resolve outstanding issues such as long positions in trust accounts.
 Ensuring compliance with banking policies and procedures
 Enthusiastically participating in new tasks and training.
 Transfer of Structures, Trusts and Companies.
 Termination of Trusts and Liquidation of Companies
 Providing K.Y.C letters

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Pokerstars - Full Tilt Bilingual Customer Service 2012
Key responsibilities
 Provide customer service in both French and English
 Identify and escalate priority issues
 Investigate fraudulent actions
 Provide guidance to customers with regards to a series of issues including payment
 Translate internal procedures
 Use tact and diplomacy in dealing with customer complaints together with being the responsible person
for complaints.
Your Local Pharmacy Assistant Manager 2011-2012
Key responsibilities
 Responsibility for training staff, banking, stock ordering, rota and other managerial issues
 Completing all internal paperwork with regards to the administration of the Pharmacy including
keeping accurate records
 Sales targets with regards to key product lines
 Motivating others and line management in the absence of the manager.
Dowling Pharmacy Customer Service 2007-2010
Key responsibilities
 Counter assistant, providing customer service
 Matching products to customer’s needs
 Reassuring customers with regards to prescriptions etc.
Fleurs et Clementines Manager 2004-2006
Key responsibilities
 Management of flower retailers
 Responsibility for training staff, banking, stock ordering, rota and other managerial issues
 Promotion of internet sales
 Book Keeping.
Boots Pharmacy Sales Assistant 2002-2004
Key responsibilities
 Provide Customer Service
 Promote Over the Counter retail
 Responsible for banking.
Education and Qualification
Professional Qualifications STEP Foundation starting in 2016
FAS Computerised Payroll QuickPay Sage
European Computer Driving Licence
Boots Pharmacy Diploma
Education BEPC (Secondary Education Certificate France)
BEP Floristry (Vocational college qualification France)
References available upon request.