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MANAGEMENT
COMMITMENT,
LEADERSHIP AND
UNDERSTANDING
01
CUSTOMER
FOCUS
02
EMPLOYEES
INVOLVEMENT
AND
PARTICIPATION
03
TRAINING AND
EDUCATION
04
COMMUNICATION
05
CULTURE
06
MANAGEMENT
COMMITMENT,
LEADERSHIP
AND
UNDERSTANDING
TQM POLICIES
“IFS AND BUTS.”
CORPORATE GOALS
PRIORITIES
WHAT IS EXPECTED FROM THEM AND WHY.
TASKS,
GOALS, AND
CUSTOMER
FOCUS
SATISFIES CUSTOMER REQUIREMENTS.
CUSTOMER FIRST
RELATIONSHIP WITH THE CUSTOMER
EMPLOYEES
INVOLVEMENT
AND
PARTICIPATION
TOP MANAGEMENT TO THE LABOUR-FORCE
TRAINING AND EDUCATION
EMPOWERMENT AND INVOLVEMENT
TRAINING
AND
EDUCATION
EMPOWERMENT AND
INVOLVEMENT
FORMAL, SYSTEMATIC QUALITY
MANAGEMENT COURSE
TOP MANAGEMENT TO THE LABOUR-
FORCE
COMMUNICATION
APPROACHABLE
EMPLOYEES AND SUPERVISORS,
FACE-TO-FACE INTERACTION, AND
A GOOD FEEDBACK SYSTEM
CULTURE
INTERACTION
RELATIONSHIP
TQM CULTURE
process management, operational, financial,
organizational structure; measurements and
evaluation
Leaders should be the first to provide the initiative to apply Total
Quality Management, as well as support quality programs.
Customer-centric TQM
Digital TQM
Sustainable TQM
Agile TQM
Learning TQM
Customer-centric
TQM
DIVERSE,
INVOLVING THEM IN CO-
CREATING VALUE AND
SOLUTIONS WITH YOUR
CUSTOMERS.
DEMANDING, EMPOWERED
BEHAVIOR, PREFERENCES, AND FEEDBACK
USING DATA AND ANALYTICS
SEGMENT,
TARGET
TAILOR
CULTURE
CUSTOMER ORIENTATION
EMPOWERMENT AMONG
YOUR EMPLOYEES
Digital
TQM
COMMUNICATION
REQUIRES NEW SKILLS, CAPABILITIES, AND MINDSETS AMONG
YOUR EMPLOYEES, AS WELL AS NEW GOVERNANCE, STANDARDS,
AND ETHICS TO ENSURE QUALITY, SECURITY, AND COMPLIANCE.
FASTER
CHEAPER
ACCURATE
DATA COLLECTION
ANALYSIS
INCREASE .
REDUCE
WASTE, ERRORS, AND VARIABILITY,
EFFICIENCY, QUALITY, AND AGILITY
Sustainable
TQM
ENVIRONMENTAL, SOCIAL, AND ECONOMIC ASPECTS, AND REQUIRES A
HOLISTIC AND LONG-TERM PERSPECTIVE.
PRESENT FUTURE
Agile
TQM
Learning
TQM
Cost control pressures
Volume growth and
product expansion
Quality improvement
initiatives
Tying Compensation to
Quality
Technological
Innovation.
Reliable Quality Control
Findings
A Boom in Outsourcing
Increasing Regulatory
Compliance
Requirements.
Hire Cautiously
Essential Factors for Achieving Successful TQM Implementation in a Company

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Essential Factors for Achieving Successful TQM Implementation in a Company