This document contains the resume of Eng. ESRA'A HISHAM AL-HAJ, an industrial engineer from Jordan. She received her Bachelor's degree in industrial engineering from Applied Science University in Jordan. Her work experience includes positions as a wholesale coordinator at a fashion company, industrial engineer at an industrial equipment company, and head of operations at a telecommunications company. She has skills in software like Minitab, AutoCAD, and Microsoft Office as well as strong communication, team leadership, and customer service abilities.

1. Eng. ESRA’A HISHAM AL-HAJ
Industrial Engineer
Name in Arabic: ‫الحاج‬ ‫اسراء‬
Nationality: Jordanian.
Birth Date: 1 September 1990
Residence: Jeddah – Saudi Arabia
Visa Status: Residency Visa (Transferable)
Email: esraa.hajj90@gmail.com
Mobile: +966 5582 19560 / +966 5066 90625
EDUCATION
Oct 2008
to
Feb 2013
Applied Science University Amman - Jordan
Bachelor of Applied Science (B.A.Sc.) Industrial Engineering (Business engineering option), with
good GPA.
Graduation Project:
Improving INJAZ Al-Arab Performance Using Process Mapping and Simulation.
Jun 2008 Manarat Jeddah Schools Jeddah – Saudi Arabia
Graduate high school 2008 with Excellent average.
WORK HISTORY
Dec 2015
to
Present
Wholesale Coordinator.
At Fyunka Est
Company Industry: Fashion Design
Jeddah – Saudi Arabia
Working closely with the President/CEO of a well-known, fast growing, Jeddah based fashion
brand, the wholesale coordinator is the main position, Managing everything leading to on-time
delivery of all projects. And Responsible for sales report, coordinating, distribution, and
maintaining all facets of logistics.
 Projects worked on:
 Vogue Fashion Event in Jeddah.
 New collection SS16.
Feb 2014
to
30 Jun 2015
Industrial Engineer.
At Modern Arab Enterprises
Company Industry: Industrial Equipment Trade and supply company
Jeddah – Saudi Arabia
 Creating general ledgers using Multisoft software, financial transactions, and the daily
balance sheets.
 Manage delivery notes & invoices of sold Goods.
 Creating submittals.

2. Nov 2013
to
Feb 2014
Head of Operation’s Department.
At Al Saif International Organization (Partners of Mobily Telecommunications Company)
Jeddah – Saudi Arabia
 Manage the operation’s team, and the flow of new lines’ contracts.
 Supervise the process of activating the lines using the Siebel System and Citrix System.
 Communicate with the customers for quality purposes.
 Create monthly and daily reports of the total sales and activation.
Jul
2012
to
Oct 2012
Trainee as an Industrial Engineer.
CROWN Middle East Can Co. (Manufacturer of high quality aluminum cans for the beverage
makers)
Amman – Jordan
 Logistics.
 Total Quality Management.
 Production Planning and Control: planning for the monthly production plan and weekly
production plan.
 Engineering Department.
 Sales: customer satisfaction and suggestions.
 Supervising and handling of the Production lines.
Skills
 SOFTWARE/SYSTEM SKILLS
 Minitab (Statistical and Process Management Software).
 ARIS Business Simulator.
 AutoCAD (2009).
 Pro Engineer.
 Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
 Computer skills, Internet skills, Fast typing skills.
 Ability to work with several operating systems, including Windows, Mac OSX and Linux
 Siebel and Citrix Systems.
 MultiSoft Accounting Software.
 TEAM LEADER, GREAT SOCIAL SKILLS, AND CUSTOMER SERVICE SKILLS.
 CONFIDENT, ANALYTIC, COMPATITIVE, HIGH TOLARANCE, ENERGETIC, SELF-DRIVEN ATTITUDE.
 LANGUAGE SKILLS
LANGUAGE SPEAKING READING WRITING
ARABIC Native Arabic speaker Excellent Excellent
ENGLISH Very good Very good Very good