The document contains an organizational chart and descriptions of functions for different roles at UT Panalpina Serprotec. It outlines the Storage Leader who coordinates administration and high-level management. The Operations Coordinator is responsible for coordinating all office operations including receipt and storage of materials. Roles like the Receipt Supervisor, Dispatch Supervisor, Materials Technicians, Auxiliary Storage, Administrative Coordinator, Front of Service, and Engineering Assistants each have specific responsibilities for receipt, delivery, storage, billing, and support of materials. The document was prepared by Oscar Berthier Alzate Gonzalez for Saul Gonzalez at the Manuela Beltran University in July 2013.