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Enchanted Kingdom
1
Esguerra, Nathaniel B.
SVM191
Hospitality Management
2
• Enchanted Kingdom Inc is a company in Philippines, with a
head office in Laguna. The enterprise operates in the
Amusement, Gambling, and Recreation Industries industry.
• Enchanted Kingdom own by CEO and founder Mario Mamon
on one of Asia's largest theme parks.
• The park is managed and operated by Enchanted Kingdom
Inc. Enchanted Kingdom is a member of the International
Association of Amusement Parks and Attractions (IAAPA)
3
Customer Care Program
Enchanted Kingdom has Customer Shuttle Service that
is available at the Intercontinental Hotel, Open Parking,
Ayala Center
4
Guest Services:
• ATM
• Baby Changing
• Car Trouble
• Credit Cards
• Facilities for Guests with Disabilities
• First Aid Station
• Food Services
• Group Sales & Services Office
• Guest Relations Management Office
• Lost Children
• Message Center
• Parking
• Restroom/ Drinking Fountains
• Security Personnel
• Specialty Shops
• Wheelchairs
5
Rides and Attractions
ADD A FOOTER 6
Shows and Entertainment
7
Educational Tours
8
Dining and Retail
9
With the implementation of American Society for Testing and
Materials(ATSM), Enchanted Kingdom’s basic minimum
requirements for amusement rides and devices are passed
under ASTM Committee F-24 Standards. In 2012, these
standards were adopted as Philippine National Standards
for Amusement Rides and Devices by the Bureau of Product
Standards (Philippine Department of Trade & Industry).
This covers:
•Design/Manufacture
•Testing
•Inspection/Maintenance
•New Rides/Used Rides
•Practices/Procedures/Classification
•Responsibilities of manufacturers, owners, operators and
patrons

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Esguerra_Amusement and Theme Parks.pptx

  • 1. Enchanted Kingdom 1 Esguerra, Nathaniel B. SVM191 Hospitality Management
  • 2. 2 • Enchanted Kingdom Inc is a company in Philippines, with a head office in Laguna. The enterprise operates in the Amusement, Gambling, and Recreation Industries industry. • Enchanted Kingdom own by CEO and founder Mario Mamon on one of Asia's largest theme parks. • The park is managed and operated by Enchanted Kingdom Inc. Enchanted Kingdom is a member of the International Association of Amusement Parks and Attractions (IAAPA)
  • 3. 3 Customer Care Program Enchanted Kingdom has Customer Shuttle Service that is available at the Intercontinental Hotel, Open Parking, Ayala Center
  • 4. 4 Guest Services: • ATM • Baby Changing • Car Trouble • Credit Cards • Facilities for Guests with Disabilities • First Aid Station • Food Services • Group Sales & Services Office • Guest Relations Management Office • Lost Children • Message Center • Parking • Restroom/ Drinking Fountains • Security Personnel • Specialty Shops • Wheelchairs
  • 6. ADD A FOOTER 6 Shows and Entertainment
  • 9. 9 With the implementation of American Society for Testing and Materials(ATSM), Enchanted Kingdom’s basic minimum requirements for amusement rides and devices are passed under ASTM Committee F-24 Standards. In 2012, these standards were adopted as Philippine National Standards for Amusement Rides and Devices by the Bureau of Product Standards (Philippine Department of Trade & Industry). This covers: •Design/Manufacture •Testing •Inspection/Maintenance •New Rides/Used Rides •Practices/Procedures/Classification •Responsibilities of manufacturers, owners, operators and patrons