ERP: Caprium provides market and technological innovation. We deliver assisted broad and complex business structures over prolonged periods through the creation of reliable, low-risk processes for software support, maintenance, and improvement. Caprium has assisted numerous prominent companies and organizations in fashion, manufacturing, processing, education, and professional services sectors for over a decade in the field of Enterprise Resource Planning (ERP) software implementation. CRM: Caprium’s strategic consulting, CRM implementation, deployment, and training strategies help businesses easily reinvent the processes and technology of the front office to involve more consumers and to deliver better sales results. Our team has the experience and expertise to configure, apply, customize, and support leading CRM technologies. Our customized CRM solutions can assist you in managing your consumer interactions better. Our competent and qualified team understands your needs and delivers intuitive, easy-to-use, and productive solutions.

1. About Us:
1. Caprium Inc is a leading technology firm in the field of IT Consulting &
Digital Transformation Solutions with a commitment to excellence, creativity
and innovation.
2. We are a team of dynamic professionals with a proven expertise, & have
strived to build and deliver great user experiences through our world-class
products and services to our global client base across various industry verticals
for around two decades.
3. The organization offers flexible, customized, personalized business solutions
by ensuring the utmost confidentiality of sensitive business data and on-time
and on-budget delivery.
4. To minimize the gap between client needs and our offerings, Caprium has
developed dedicated and business-centric solutions coupled with innovation
and expertise as the tools to achieve business goals.

2. o ERP/CRM
1. We deliver assisted broad and complex business structures over prolonged
periods through the creation of reliable, low-risk processes for software
support, maintenance, and improvement.
2. With extensive experience in Oracle and Microsoft technology, our highly
capable and driven team has gained invaluable domain knowledge and
expertise in various sectors.
3. Our developers and engineers have considerable experience in designing
broad and dynamic software solutions for corporate resource planning in
outsourcing models.
ERP SERVICES
 Consultation and review
1. We determine licensing components and IT prerequisites.
2. We assess your needs and develop a business case that satisfies them and we
assess the right solution via targeted demonstrations.
3. We also help you in finalizing the ERP project plan.

3.  Application
1. We perform mapping & configuration of business processes.
2. We develop, design, and test customizations , we also perform end-user
training and acceptance testing.
3. We offer documentation services for GAP analysis.
 Integration
We offer integration with legacy and LOB applications, integration with
Microsoft Office & SharePoint, and implementation and integration of third-
party apps.
 Testing and support
We provide ERP roll-out support throughout the enterprise, product support for
Microsoft-released hotfixes and patches, and improvements for optimized
and/or tailored interfaces.

4. • CRM
1. Customer Relationship Management (CRM) makes your client the center of
business processes, workflows, and events of your company.
2. Caprium’s strategic consulting, CRM implementation, deployment, and
training strategies help businesses easily reinvent the processes and technology
of the front office to involve more consumers and to deliver better sales results.
3. Our team has the experience and expertise to configure, apply, customize,
and support leading CRM technologies
CRM SERVICES
 Strategic consultation
1. Our CRM team brings together business knowledge, functional experience,
and technological expertise to improve the front office operations of an
organization with the right approach leading to sales growth and stronger
relations.
2. We understand the business processes, priorities, and goals which enables us
to come up with the right CRM plan to fulfill all your business needs.

5.  Application and customization
1. Our CRM practice is powered by seasoned experts with a deep functional and
technological background in various CRM products and vertical industries with
distinct domain knowledge.
2. In conjunction with Microsoft’s Sure Stage methodology, we deliver CRM
projects using well-defined agile methodologies.
3. We also offer extensive CRM integration services to improve efficiency by
delivering customer data wherever needed and our technical advisors have the
expertise to link your CRM to existing portals, ERP, and other company
applications.
 Data migration
1. We understand the vital nature of data quality and have comprehensive know-
how on data migration from conventional sources and related systems to CRM
platforms.
2. We utilize techniques to remove duplication and ETL tools to help you move
data either into on-site or cloud-supported environments and our team is highly
skilled in Microsoft Dynamics and Salesforce.com.

6.  CRM analytics
The primary goal of CRM analytics is to draw out prominent behavioral
patterns and predictions from the data and information taken from different
CRM operating systems.
 CRM for social media
1. Social media CRM enables you to integrate social media tools to improve
customer interaction.
2. Caprium helps you to better manage client interaction in a way that does
not neglect your customer, whether it is customer reaction measurement or
facilitation of conversation.
3. This helps you in improving the user experience
 CRM for mobile
1. Our personalized mobile CRM solutions allow your team members to
communicate and update customer data on their mobile devices.
2. Our solutions offer a convenient and flexible way to integrate your team
which is spread across multiple locations.

7. Thank you !!