The document discusses policies and procedures for managing patients who arrive dead or in shock at the Silver Crescent Dispensary in Khobar, Saudi Arabia. It defines dead on arrival as a person brought to the hospital lifeless and confirmed dead by a physician. The policies for dead on arrival patients include examining and providing resuscitative measures before confirming death, notifying the police department, and exhausting all resuscitation efforts. The document also defines and classifies shock, and outlines the initial priorities, materials, and management steps for patients in shock, including assessing consciousness, monitoring vitals, administering oxygen, drawing blood samples, and initiating IV fluid therapy.