This document provides instructions for volunteers to use the CallFire phone banking system. It outlines 5 steps: 1) navigating to the CallFire website and logging in, 2) selecting a campaign, 3) inputting phone number and password, 4) answering an incoming call to log in, and 5) making calls and following the script. Volunteers are instructed to stick to the script, record responses, and click "next call" to continuously contact supporters.

1. CallFire User Guide

2. Step 1: Open your web browser and navigate to: www.callfire.com

3. Step 2: Click on the “Agents Login” tab on the top right hand corner of the website

4. Step 3: Click on the [Click Here to Launch]link to open the agent interface.

5. Step 3: Select your campaignThere should be a drop down menu next to “Campaign” which will show a numerically ordered listing of numbers to the left of Campaign Names. These represent different call lists that are offered to CallFire.com users.WE WILL PROVIDE THE CAMPAIGN NAME AND PASSWORD ON THE TRAINING CALL BEFORE EACH VOLUNTEER SHIFT.

6. Step 4: Input your phone # (10 digits), the password (provided), and email. IMPORTANTONLY CLICK “NEXT” WHEN YOUR PHONE LINE IS AVAILABLE AND YOU ARE READY TO START TAKING CALLS.kjl

7. Step 5: Click “Next” and Callfire will call youWhen you answer, hit # to continue.

8. A computerized voice will provide you with an Agent ID

9. Type in your Agent ID on the Callfire website and click “Login”.DO NOT HANG UP for the rest of the time you are using the CallFire system.

10. Step 5: Talk to Supporters!When the person picks up, follow the script and record their answers. At the end of the call, stay on the line and click “next call”. Remain on the line until you are connected to the next person.WHAT’S ON THE SCREEN?The script is located top left

11. Answers are recorded below.

12. Current call information is on the top right.CLOSER LOOK: Script

13. CLOSER LOOK: Responses

14. CLOSER LOOK: Call info & buttons- Caller information. This box contains the name, address and other information about the person you’re calling.- The “End this call” button allows you to end a call but NOT be connected to the next caller (a way to pause). Do not hang up your telephone.- Click “Next Call” to go on to the next call- Click “Logout” to logout