Deep Kalra founded Make My Trip in 2000 and started it out of a small office in New Delhi. It has since grown to become one of the largest online travel agencies in India, holding a major market share. Make My Trip offers a wide range of travel services like flight, hotel, bus, and train bookings through its website and mobile apps. It has expanded over the years to include international offices and provide additional services such as travel packages and car rentals. The company utilizes object-oriented programming and maintains customer databases to improve customer experience and offer personalized recommendations.

1. INSTITUTE OF TOURISM STUDIES
UNIVERSITY of lucknow
Topic :
Entrepreneur Development in Travel
Agency ‘Make My Trip’.
Submit by –
Shobha Verma
B.T.A.

2. General information -
➢ Form of agency - public company
➢ Industry - online travel agency
➢ Founder - Deep Kalra, chief Executive officer.
➢ Establishment - April 1, 2000
➢ Head Quarter - Gurgaon, Haryana (India)
➢ International Office - New York & San Francisco
➢ Website - makemytrip.com
➢ Services & Product offers - International and Domestic airline
tickets, Indian railways tickets, Domestic bus tickets,
international & Domestic hotel reservations, car Rentals,
international and domestic Holiday packages, MICE,visa
services, B2B services, and more…

3. Deep Kalra
The founder of Make My Trip
Founded in 2000 by Deep Kalra,
MakeMyTrip had its beginnings in
a small office in Okhla,New Delhi.
The internet appeared as an interesting choice with
untapped potential. Shortly thereafter, he began
considering his entrepreneurial options, interested in a
couple of sectors of the Indian economy, including travel.
When he found that the travel industry lent itself
seamlessly to the Internet and had tremendous potential
as a sector, MakeMyTrip.com was conceptualized.

4. Background of Make My Trip
➢ Make My Trip Limited is an Indian Online travel agency that
holds a major market share, with one out of every twelve
domestic flights in India is booked via makemytrip.com.
➢ Its originally created for India-Us travel, in a relatively
short span, its grew to emerge as a major travel website in
the US to India sector, and today has an approx. 4% share
of the NRI market, which is pegged at Rs. 4500 crore. With
the revolution in the Indian travel industry caused by the
emergence of the domestic low cost carriers, make my trip
launched its website for the Indian travel market in
September 2005. In its first year of operation, it was
India’s largest e-commerce company.
➢ Make My Trip was initially a ticket booking website for
railways. Over time, they have introduced in travel
packaging and many more areas.

5. Graphical growth of Make My Trip with the
comparison of other competitor in market

6. Specialties of agency’s site
➢It has an easy user interface with different pages for
domestic & international flights, hotels with flight, cars,
bus and rail & customer support.
➢The site provides online credit and debit system by
supporting a variety of banks, something which
government sites don’t provide.
➢For users who want to buy tickets, it is not necessary
to be signed in but the site prompts the guest to do so
in order to get best deals. After becoming a registered
user, he can customize the home page, avail himself
to certain discounts from Make My Trip and receive
regular updates from the site about whether new
schemes and travel packages.

7. ➢By this, user can make several modifications
such as number of passengers, seat position, and
certain specific flights.
➢For railways, one does not need to go the Indian
railways site. All rail schedules, rains are
available to be booked on this site.
➢A new feature is its travel packages.
Traditionally travel companies plan our trips and
all cost, but now Make My Trip has entered this
category to provide various planned travel
packages to a variety of regions. These include
south packages, north-east and so on. These
packages consist of the travel hotel bookings,
registered guides and daily planning.

8. Product’s profitability
➢we can compare and contrast various trains, airlines
and buses and choose the right one depending on
our funds, time, comfort and availability.
➢Online payment is secure and easy. If we wish to
cancel our booked ticket depending upon the time
restrictions set by the company. Refunds are also
available with an email notifying the same. When a
ticket is booked, 5% charge is levied by Make My
Trip as their service charge which is quite fine.
➢Registered users are provided with regular updates
on certain travel packages and are also offered
various discounts on schemes.

9. ➢Make My Trip provides excellent customer
support as they entertain all online queries.
They can also be contacted through their call
centers for any grievances.
➢Server is solid and it is rarely down. It also
provides deadlock recovery so that monetary
transactions are not interrupted causing
inconvenience to customer.
➢The booked ticket can be printed as many
number of times and is valid in travel.
Cancellations are also quick on the site’s part.

10. Challenges which he faces in present scenario
➢Sometimes the cancellations on the site’s server are
not quick and this causes inconvenience. MakeMyTrip
has 5 day window period within which the money has
to be refunded. If not then the site call center needs
to be contacted.
➢Holiday special train schedules are not available on
the site so are certain buses which are heavy in
passenger footfall. Moreover, during the holiday
seasons, booking quick must be made quick else seats
get booked in matter of seconds.

11. Object Oriented Programming
➢ MakeMyTrip maintains a database for registered
users along with their travel bookings, their
destinations. This helps it to evaluate a customer’s
needs in order to enhance and improve their site.
By doing this, they can also provide notifications
through sms’s sent to users for a particular trip.
They can store a customer’s preferences and likes.
➢ MakeMyTrip implements object oriented
programming as various classes are maintained
such as rail, flights, bus, hotels, users,Employees,
finances and tickets.

12. Future Scope:
In order to enhance and improve MakeMyTrip, they have
launched a unique method to learn more about the
company. This includes:-
✓ Personal Development Courses - Quarterly & monthly
calendars offering customized behavioral learning
programs conducted both in-house and in partnership
with external vendors.
✓ Study Tours - We encourage our sellers to go for study
a tour which helps them in having first-hand experience
and learning of various destinations such as Europe,
South East Asia, Australia, Kenya and all.

13. ✓ Enhancing Education Policy - This promotes continuous
learning of trippers by encouraging them to go in for
additional qualifications, relevant to career path and job
responsibilities. As a part of this, we have a tie up with
IIM Kolkata for various management programs.
✓ Teach to Learn - The best way to learn and apply is
through sharing with others. Employees who attend
external programs teach and mentor peers or subordinates
in the structured sessions.
✓ Book Clubs - "There is more treasure in books than in the
entire pirate's loot on Treasure Island" so said Walt
Disney and so we believe. A fun book club gets together to
discuss read books.
For recruitment the MakeMyTrip provides job
opportunities in administration, B2B, human resources ,retail,
marketing ,technology, content, product, travel, finance and
accounts, quality.

14. Thank You For Attention