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Distance Learning Program
The Common Learning Portal:
Building Collaboration and Content
Sharing at the National Park Service
The National Park Service
November 3, 2015
Dale Carpenter, National Park Service
Zach Wahl, Enterprise Knowledge
Presented by:
Distance Learning Program
408 Parks, Historic Sites, or Monuments, covering more than 84 million acres
The NationalPark Service
Distance Learning Program
The NPS Workforce
• Highly distributed work force:
– 22,000 Permanent and Seasonal
Employees
– 221,000 Volunteers
– Over 250 separate career fields
– Skilled/educated workforce
Distance Learning Program
• Often limited access to networks and hardware
• Current environment includes rich content fragmented
over dozens of websites of varying usability and depth
• Decentralized workforce
• Expertise is found at all levels
• Diverse workforce with many different types of jobs and
skills
The NPS LearningChallenge
Distance Learning Program
The Goal
Provide a consistent
navigation and advanced
faceted search, offering
access to a wide array of
learning resources
Provide a means by which
NPS Staff (and others) may
connect, collaborate, and
support each other
Distance Learning Program
The Concept
Provide a comprehensive learning environment that ties together
formal, informal, and social learning
Formal Informal
Social
Common Learning Portal
Distance Learning Program
Planning &
Prioritization
Design
Workshops
Taxonomy &
Information
Architecture
Wireframe
Development
Content
Governance
Content
Migration and
Seeding
Iterative Design
and
Development
Branding and
Communications
Multi-Stage
Testing
Our Approach
• Highly iterative
process to maximize
engagement with
content owners and
stakeholders
• Workshops capture
requirements and
serve as change
management/commu
nication
• Focus on optimizing
high-value content
and interactions
Distance Learning Program
Our Approach
Naviga on
Findability
Taxonomy &
Tags
Search
Func onality
Types of
Content
Content
Format of
Content
(by Type)
Content
Workflow
(Crea on, Edi ng,
Archiving)
Users and
Groups
Access/Permissions
Content
Management
Collabora on
Func onality
Apps
Integra on
Colors and
Styles
Look and Feel
Images
© Enterprise Knowledge, LLC
Naviga on
Findability
Taxonomy &
Tags
Search
Func onality
Types of
Content
Content
Format of
Content
(by Type)
Content
Workflow
(Crea on, Edi ng,
Archiving)
Users and
Groups
Access/Permissions
Content
Management
Collabora on
Func onality
Apps
Integra on
Colors and
Styles
Look and Feel
Images
© Enterprise Knowledge, LLC
Distance Learning Program
• User focus driven by workshops and user
stories and visuals in lieu of complex
requirements
• Focus on communications and change
management to support content providers
• Additional focus on enhancing content
through the migration process (tags, images,
508 compliance, and improved copy)
• Long-term planning including functional road
map and governance plan
Key SuccessFactors
Distance Learning Program
• Open Source Solution
to maximize
functionality and
minimize overhead and
license costs
– WordPress and
BuddyPress
integrated
• Cloud hosting to
minimize administrative
burden
Technologyand Functionality
• Enterprise Search with faceting
• Sub-site population and tagging
automatically populates
appropriate pages with content
• Searchable user profiles (Expert
Finder)
• Social functionality including
rating, commenting, and badging
• Governance instantiated as
approval workflows
• Fully responsive design for
mobile
Distance Learning Program
The Common LearningPortal– Landing Page
Distance Learning Program
The Common LearningPortal- Search
Distance Learning Program
The Common LearningPortal– The Commons
Distance Learning Program
Dale Carpenter
Distance Learning Program Manager
National Park Service
dale_carpenter@nps.gov
Zach Wahl
Principal
Enterprise Knowledge
zwahl@enterprise-knowledge.com
@zacharywahl
Questions?

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Enterprise Knowledge and National Park Service KMWorld 2015 Presentation

  • 1. Distance Learning Program The Common Learning Portal: Building Collaboration and Content Sharing at the National Park Service The National Park Service November 3, 2015 Dale Carpenter, National Park Service Zach Wahl, Enterprise Knowledge Presented by:
  • 2. Distance Learning Program 408 Parks, Historic Sites, or Monuments, covering more than 84 million acres The NationalPark Service
  • 3. Distance Learning Program The NPS Workforce • Highly distributed work force: – 22,000 Permanent and Seasonal Employees – 221,000 Volunteers – Over 250 separate career fields – Skilled/educated workforce
  • 4. Distance Learning Program • Often limited access to networks and hardware • Current environment includes rich content fragmented over dozens of websites of varying usability and depth • Decentralized workforce • Expertise is found at all levels • Diverse workforce with many different types of jobs and skills The NPS LearningChallenge
  • 5. Distance Learning Program The Goal Provide a consistent navigation and advanced faceted search, offering access to a wide array of learning resources Provide a means by which NPS Staff (and others) may connect, collaborate, and support each other
  • 6. Distance Learning Program The Concept Provide a comprehensive learning environment that ties together formal, informal, and social learning Formal Informal Social Common Learning Portal
  • 7. Distance Learning Program Planning & Prioritization Design Workshops Taxonomy & Information Architecture Wireframe Development Content Governance Content Migration and Seeding Iterative Design and Development Branding and Communications Multi-Stage Testing Our Approach • Highly iterative process to maximize engagement with content owners and stakeholders • Workshops capture requirements and serve as change management/commu nication • Focus on optimizing high-value content and interactions
  • 8. Distance Learning Program Our Approach Naviga on Findability Taxonomy & Tags Search Func onality Types of Content Content Format of Content (by Type) Content Workflow (Crea on, Edi ng, Archiving) Users and Groups Access/Permissions Content Management Collabora on Func onality Apps Integra on Colors and Styles Look and Feel Images © Enterprise Knowledge, LLC Naviga on Findability Taxonomy & Tags Search Func onality Types of Content Content Format of Content (by Type) Content Workflow (Crea on, Edi ng, Archiving) Users and Groups Access/Permissions Content Management Collabora on Func onality Apps Integra on Colors and Styles Look and Feel Images © Enterprise Knowledge, LLC
  • 9. Distance Learning Program • User focus driven by workshops and user stories and visuals in lieu of complex requirements • Focus on communications and change management to support content providers • Additional focus on enhancing content through the migration process (tags, images, 508 compliance, and improved copy) • Long-term planning including functional road map and governance plan Key SuccessFactors
  • 10. Distance Learning Program • Open Source Solution to maximize functionality and minimize overhead and license costs – WordPress and BuddyPress integrated • Cloud hosting to minimize administrative burden Technologyand Functionality • Enterprise Search with faceting • Sub-site population and tagging automatically populates appropriate pages with content • Searchable user profiles (Expert Finder) • Social functionality including rating, commenting, and badging • Governance instantiated as approval workflows • Fully responsive design for mobile
  • 11. Distance Learning Program The Common LearningPortal– Landing Page
  • 12. Distance Learning Program The Common LearningPortal- Search
  • 13. Distance Learning Program The Common LearningPortal– The Commons
  • 14. Distance Learning Program Dale Carpenter Distance Learning Program Manager National Park Service dale_carpenter@nps.gov Zach Wahl Principal Enterprise Knowledge zwahl@enterprise-knowledge.com @zacharywahl Questions?