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English Level 2 With Crm
- 1. English Level 2with CRM DATE 22 May 2010 - 26 June 2010 ( 52 Hrs) DAY’S SATURDAY – WEDNESDAY ( 5 Days Week ) TIMING 4 PM to 6 PM PRICE RO – 180 ( INCLUDING COURSEWARE) Good companies are customer-focused. Great companies are customer-driven. What's the difference? Great companies don't just focus on the customer. Great companies develop a relationship with their customers. They listen. They commit to making their customers happy. Every decision they make is driven by giving their customers what they say they want, not what the companies THINK they want. To become truly successful, a company needs to acknowledge and honor the relationship it has with its Why Needed customers. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, not to mention profits. Learn how to develop service standards and track their effectiveness. Explore the value of building relationships with customers. Managers, Supervisors, Customer Service Representatives and All staff members who Target Audience interact regularly with customers/clients Prerequisites Candidate should complete their Level 1 , Free Placement Test For Registration Please send Sandip@icmaoman.edu.om GSM : 97682333 your Nomination Last Date of Registration 21.5.2010 Institute of Cost and Management Accountants Website: www.icmaoman.edu.om 10 % Discount for 3 Course TEL: 24603851/24603951, Fax : 24605909 delegates and Designed only More for Omani