The document outlines the topics covered in an English 4 workplace communication course. The topics include making small talk, telephone etiquette, taking messages, conducting meetings, expressing opinions and agreement/disagreement, structuring presentations, business writing formats and grammar, writing business letters and memos, understanding tables, pie charts and Gantt charts, resume and cover letter key phrases, and writing short and long reports. Formatting includes figures, tables, checklists, sample letters and activities.

1. ENGLISH 4 WORKPLACE COMMUNICATION
TOPIC 1
1.2 Making small talk
TOPIC 2
2.2.1 Telephone etiquette : (a), (b)
2.2.3 Common telephone words : Activity 2.2
2.3 Taking and leaving messages
2.3.1 Language checklist : (a), (b), (c)
TOPIC 3
3.1 Meetings : (a), (b), (c), (d), (e)
3.2 Expressing opinions : Table 3.1
3.3 Expressing Agreement/disagreement : Table 3.2
3.4 Making/ asking 4 suggestions : Table 3.3
TOPIC 4
4.2.1 Structuring subject matter : (a) Figure 4.2, (b : i-vi) Table 4.1
4.2.2 Structuring presentation : (a), (b), (c), (d)
4.3 The presentation proper : a-i
TOPIC 5
5.1 The language of business writing : 5.1.1 – 5.1.5
5.2 The format of business letter : (h), (i)
5.3 Grammar: Singular & plural forms : 5.3.1 – 5.3.3

2. TOPIC 6
6.1 Writing business letter : Figure 6.2
6.2 Types of business letters : Letters generally fall into 3 categories : a-c
6.2.1 (a) Letter of inquiry
(b) Letter for placing orders
(c) Letter of reply to an enquiry
(d) Letter promoting new product/ special offers
6.2.2 Bad news letters
(a) Letter of complaint
Activity 6.11
TOPIC 7
7.1.1 Tables
7.1.5 Pie charts
7.2.2 Describing changes in data : Figure 7.2
Activity 7.4 – 2 (Indicators)
Activity 7.5
7.4 Getting to know gantt charts
TOPIC 8
8.1.1 Advantages of a memo
8.1.3 Distribution list : Figure 8.1
8.2 Types of memo : 8.2.1 – 8.2.4
8.4.1 Netiquette
8.4.2 Net address
8.4.5 E-mail abbreviations : Figure 8.2

3. TOPIC 9
9.1.2 Useful key phrases : Sample Cover Letter 1
9.2 Resume : Activity 9.5
TOPIC 10
10.2 Layout of short reports : characteristics
10.5 Writing long reports
10.5.4 Writing introductions : Extract A, B
10.7.2 Two word adjectives : Activity 10.12