SlideShare a Scribd company logo
Emma Axam | Will Stuart-Jones
3radical
?
!!
“Brands that strategically adopt
gamification can achieve
unprecedented levels of engagement
– and leave their competitors out in
the cold.”
!!
Games? I run a serious
business…
!!
Games = Gamification
!!
Gamification is the use of game thinking
and game mechanics in non-game contexts to
engage users in solving problems and increase
users' self contributions.
!!
The application of typical elements of game
playing to other areas of activity, often as an
online marketing technique to encourage
engagement with a product or service.
!!
Game Mechanics?
Badges
Rewards
Points
LeaderboardsStatuses
Progress Bars
Level Ups
High Scores
Challenges
Competitions
Competitions
Notifications
Achievement
Reputation
Currency
Missions/Quests
!!
Gamification is exciting
because it promises to make
the hard stuff in life fun!
!!
So, it is just used in
marketing, right?
!!
Wrong!
!!
How enterprises play - Marigo Raftopoulos
• Customer loyalty – 18%
• Marketing, sales and promotions – 16%
• Education, training and recruitment – 18%
• Innovation and problem solving – 19%
• Community good or development – 12%
• Staff morale, motivation & productivity – 15%
Identified 17 ‘primary purposes’ - condensed into six:
…if your clients have these needs consider gamification!
Analysis of 304 enterprise case studies (April 2105)
!!
How enterprises play - Marigo Raftopoulos
• Internal staff – 19%
• Customers, clients or patients – 33%
• Suppliers – 1%
• Industry or community specific – 9%
• General market or public – 37%
The study also identified five key audiences:
…so gamification can be both internal and external facing.
!!
So, gamification is a
challenge with a reward
attached to it?
!!
Sometimes!
!!
How enterprises play - Marigo Raftopoulos
• Territory acquisition
• Social
• Prediction
• Spatial navigation
• Survival
• Destruction
The study identified 12 key types of gameplay:
…points/badges etc. for task completion dominates.
• Building
• Collection
• Chasing or evading
• Racing
• Trading
• Puzzle or problem-solving
– 57% !
!!
Does it work?
!!
Yes!
!!
!!
Increase
Engagement
Drive!
Traffic!
Reward!
Purchase!
Deliver!
Value!
Encourage!
Identify
Prospects
Create
Awareness
!!
!!
!!
“Show me the money!”
!!
84%
Played a game after a
location-based push
- DBS Bank
DBS Bank
!!
From 0 - 12,000
email addresses and engaged players in 3 weeks,
with promotions in just 4 locations - Dell Singapore
Dell
!!
36%
Made a purchase
compared to 5% with a
'normal’ offers app
- 313 Shopping Mall
Lend Lease
!!
What do the
analysts say?
!!
By offering rewards for user actions, marketers will
find that consumers are more likely to engage
with their brand -- visit the site more often,
register, linger, come back, and invite friends.
!!
“
To drive positive brand engagement
though gamification, know who your audience is
and what it finds valuable… your strategy won't
be "sticky" unless the interactions are valuable to
the user.”
- Jennifer Wise, Forrester
!!
Where can I find
out more?
!!
• How enterprises play Marigo Raftopoulos
• Gamification: they key to mobile engagement Pete Jenkins
• Download one of our ‘Little Books…’ from 3radical.com
Where can I find out more?
Find out more or follow us:
www.3radical.com | #3radicalTweets

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Engine slides 140715 pdf