The Ministry of Energy and Power Development in Zimbabwe allegedly overrode normal tender procedures to award the contract to become the sole aggregator of prepaid electricity tokens to ZESA division PowerTel. The State Procurement Board member said a tender for the role was cancelled in 2013 following a letter from the permanent secretary at the Ministry. It is alleged that PowerTel did not meet technical requirements but was awarded the role anyway in contravention of tender processes. The Ministry disputes that PowerTel should have been subject to procurement procedures.
Open Book Contract Management
Louise Bennett
ECJ procurement ruling on replacing a consortium
Tom Nanson
Employment case focus
Sarah Hooton
Electronic disclosure - the path to date
Nichola Evans
General Data Protection Regulations - an update
Megan Larrinaga
The vote to leave
Tom Nanson
When a Utility company attempts to strong arm you (if you lose your job, are disabled, a personal carer or anyone else on a low income and easily susceptible to economic hardship.)
The document is the July-August 2010 edition of the Competition Law Bulletin published by Vaish Associates. It provides the following summaries:
1. It summarizes recent cases heard by the Competition Commission of India (CCI) and the Competition Appellate Tribunal (COMPAT), including orders passed by CCI for closure of certain cases and a decision dismissing a case against the Department of Telecommunications.
2. It provides brief international and national news updates on competition law-related matters, including decisions by regulatory bodies in the US, EU, and other countries.
3. It announces upcoming conferences and seminars addressed by partners and associates of Vaish Associates.
In this month’s public matters we have articles on:
• the end of Industrial and provident societies
• the Public Services Social Value Act, a very interesting case involving Boris Johnson (R (on the application of Core Issues Trust) v Transport for London)
• the issue of subsistence payments to NRPF families
• a roundup of some very important cases for the public sector.
- The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) has moved to quickly purchase all outstanding distributor transformers from Pito Engineering, a company it had awarded a tender to in 2010 but had only purchased 28% of the tender value from over the past five years.
- Pito Engineering's director said ZETDC recently agreed to purchase the remaining $7.3 million balance of transformers by the end of 2016 after being prompted by a parliamentary committee.
- ZETDC was purchasing most transformers from ZESA Enterprises (ZENT), a sister company of ZETDC, rather than from Pito Engineering as awarded in the 2010 tender.
Zimbabwe's premier business news free sheet published by the Zimpapers Newspapers Group (1980) Limited and available every week day from 15:30hrs to give a summary of the day's business news.
Open Book Contract Management
Louise Bennett
ECJ procurement ruling on replacing a consortium
Tom Nanson
Employment case focus
Sarah Hooton
Electronic disclosure - the path to date
Nichola Evans
General Data Protection Regulations - an update
Megan Larrinaga
The vote to leave
Tom Nanson
When a Utility company attempts to strong arm you (if you lose your job, are disabled, a personal carer or anyone else on a low income and easily susceptible to economic hardship.)
The document is the July-August 2010 edition of the Competition Law Bulletin published by Vaish Associates. It provides the following summaries:
1. It summarizes recent cases heard by the Competition Commission of India (CCI) and the Competition Appellate Tribunal (COMPAT), including orders passed by CCI for closure of certain cases and a decision dismissing a case against the Department of Telecommunications.
2. It provides brief international and national news updates on competition law-related matters, including decisions by regulatory bodies in the US, EU, and other countries.
3. It announces upcoming conferences and seminars addressed by partners and associates of Vaish Associates.
In this month’s public matters we have articles on:
• the end of Industrial and provident societies
• the Public Services Social Value Act, a very interesting case involving Boris Johnson (R (on the application of Core Issues Trust) v Transport for London)
• the issue of subsistence payments to NRPF families
• a roundup of some very important cases for the public sector.
- The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) has moved to quickly purchase all outstanding distributor transformers from Pito Engineering, a company it had awarded a tender to in 2010 but had only purchased 28% of the tender value from over the past five years.
- Pito Engineering's director said ZETDC recently agreed to purchase the remaining $7.3 million balance of transformers by the end of 2016 after being prompted by a parliamentary committee.
- ZETDC was purchasing most transformers from ZESA Enterprises (ZENT), a sister company of ZETDC, rather than from Pito Engineering as awarded in the 2010 tender.
Zimbabwe's premier business news free sheet published by the Zimpapers Newspapers Group (1980) Limited and available every week day from 15:30hrs to give a summary of the day's business news.
This document discusses the history and impact of Yellow Brick House, a shelter for women and children fleeing domestic violence. It describes how Yellow Brick House was founded in the late 1970s by concerned citizens who wanted to do more to help women in abusive situations. They opened their doors in a yellow brick house that had previously been a clinic providing care to the community. The document shares stories from current volunteers, donors, counselors, and residents about the lifesaving support and services Yellow Brick House continues to provide through safe housing, counseling, and empowering women and children to break cycles of violence.
El documento lista los servicios y precios de dos empresas de deportes acuáticos y recreación. Deportes PARADAN ofrece kayaks individuales por $2,500, kayaks dobles por $4,000 y paseos en balsa por $3,000. Kioskos Tumb-On ofrece toboganes, castillos y camas elásticas durante 20 minutos por $1,500.
The document discusses a proposed bond issue for District OR-1 that would fund renovations and additions to Bennet Elementary School and Palmyra Junior-Senior High School, as well as building a new football field and track. It provides details on what a bond election is, how bond proceeds can be used, and what specific projects are included in the proposed bond issue that voters will decide on in November.
A empresa de tecnologia anunciou um novo smartphone com câmera avançada, bateria de longa duração e processador rápido. O dispositivo também possui tela grande e armazenamento expandível. O lançamento está programado para o próximo mês com preço inicial sugerido abaixo dos principais concorrentes.
Este documento presenta los temas y objetivos de la segunda prueba del primer trimestre de 2016 para el noveno año en la sección 9-7. Los temas incluyen calcular raíces n-ésimas, simplificar radicales usando propiedades de radicales, operaciones con expresiones radicales como suma y multiplicación, racionalizar expresiones radicales, aplicar el Teorema de Pitágoras, y clasificar triángulos. Los estudiantes deben estudiar los folletos, cuadernos, y blog provistos para prepararse para la prueba.
Este documento fornece instruções sobre como usar uma ferramenta chamada "Consultório Online" para interagir eletronicamente com uma operadora de saúde. Explica como acessar a ferramenta, preencher guias de consulta e solicitações, pesquisar históricos e usar um bate-papo para esclarecer solicitações em análise.
The Convergence of the BuySide and SellSideShihab Khalil
This document discusses the convergence of buy-side and sell-side firms in the investment industry. Traditionally, buy-side firms invest on behalf of clients while sell-side firms receive and execute client orders. However, some buy-side firms and prime brokers now function similarly by trading across multiple exchanges through multiple brokers. This poses challenges around market data costs, risk management, and back-office operations. The document proposes that ZagTrader's global order management solution allows buy-side firms and prime brokers to outsource these problems by providing direct market access, data integration, and a centralized platform.
1. Taking notes involves important cognitive mechanisms that aid learning. It allows students to process information deeply as they make connections between ideas and synthesize content. This enhances long-term retention of knowledge.
2. Effective note-taking helps students learn by generating their own semantic representations of information. It also facilitates internal connections between concepts and application of knowledge to new contexts.
3. Notes can be used for professional purposes like decision making, problem solving, and efficient collaboration, in addition to aiding student learning and retrieval of information. Note-taking is a cognitive skill that requires processes like selection of important information.
Tijdschrift voor Verloskundigen - Ingrijpende gebeurtenissen op de werkvloer ...Claire Stramrood
Artikel in Tijdschrift voor Verloskundigen over ngrijpende gebeurtenissen op de werkvloer - augustus 2015 - Evers Zomer Baas Stramrood van Pampus Dijksman
A digital copy of the BH24 Zimbabwe's premier business news free sheet published by the Zimpapers Newspapers Group (1980) Limited and available every week day from 15:30hrs to give a summary of the day's business news.
A digital copy of the Business News 24 (18 July edition). Zimbabwe's premier business news free sheet published by the Zimpapers Newspapers Group (1980) Limited and available every week day from 1530hrs to give a summary of the day's business news.
Competition policy and Determination of Dominance in Nigerian Telecommunicati...Mohammed Dikwa
The document analyzes competition policy and determination of dominance in Nigeria's telecommunications market. It finds that in 2010, no single operator held a dominant position in the mobile or internet markets. However, in 2012 MTN Nigeria was found to have 44% market share in the mobile voice segment and was designated dominant, while MTN Nigeria and Globacom Nigeria were jointly dominant in the wholesale transmission market. As dominant operators, they are required to adhere to rules regarding accounting separation, equalizing on-net and off-net call rates, and reporting details. Some cases of violations of these requirements by MTN Nigeria were observed. The Federal Competition and Consumer Protection Commission awaits passage to regulate competition across sectors.
Increasing SME participation in procurements
Angelica Hymers
Local authorities power on fracking to be limited?
Emma Braidwood
PCER, DPA and satisfaction surveys
Megan Larrinaga
FOI review: the increasing burden
Emma Graham
Putting a stop to public procurement boycotts
Tom Nanson
Potential employment law implications of a ‘Brexit’
Sarah Hooton
The Environment (Wales) Act 2016
Ben Standing
January 2015 Edition of BEACON, A Monthly Newsletter by SIMCON.
Inside this issue:
About Us
Our Team
INDUSTRY ANALYSIS : Telecom Industry
COMPANY ANALYSIS : Idea Cellular
BRAND ANALYSIS : Nike
Event Report
Concept of the month
An overview of the potential effects of the Federal Government of Nigeria's declaration on customer eligibility in the Nigerian Electricity Supply Industry.
A digital copy of the Business News 24 (23 March 2015 edition). Zimbabwe's premier business news free sheet published by the Zimpapers Newspapers Group (1980) Limited and available every week day from 1530hrs to give a summary of the day's business news.
We are up to date with licence fee payments, says Telecel ZimbabweZimpapers Group (1980)
A digital copy of the Business News 24 (05 May 2015 edition). Zimbabwe's premier business news free sheet published by the Zimpapers Newspapers Group (1980) Limited and available every week day from 1530hrs to give a summary of the day's business news.
The National Railways of Zimbabwe (NRZ) requires $400 million in short-term funding for recapitalization. This funding will go toward acquiring new machinery and rehabilitating existing infrastructure to increase the railway's carrying capacity from the current 3.4 million tonnes to 7.6 million tonnes. The funding will also be used to procure 15 new locomotives and 1000 new wagons, as securing this funding would allow NRZ to improve services, increase revenues, and return to profitability.
The National Bakers Association of Zimbabwe (NBAZ) has lobbied the Ministry of Finance and Ministry of Industry and Commerce for better terms on the second phase of the Distressed Marginalized Areas Fund (DIMAF 2), specifically an interest rate lower than 10% and a loan term of at least 5 years. NBAZ president Mr. Givemore Mesoemvura said that many bakeries defaulted on loans from the initial DIMAF due to the high interest rates and short terms. He is requesting a 7% interest rate and 5 year term for bakeries accessing DIMAF 2 funds.
This document discusses the history and impact of Yellow Brick House, a shelter for women and children fleeing domestic violence. It describes how Yellow Brick House was founded in the late 1970s by concerned citizens who wanted to do more to help women in abusive situations. They opened their doors in a yellow brick house that had previously been a clinic providing care to the community. The document shares stories from current volunteers, donors, counselors, and residents about the lifesaving support and services Yellow Brick House continues to provide through safe housing, counseling, and empowering women and children to break cycles of violence.
El documento lista los servicios y precios de dos empresas de deportes acuáticos y recreación. Deportes PARADAN ofrece kayaks individuales por $2,500, kayaks dobles por $4,000 y paseos en balsa por $3,000. Kioskos Tumb-On ofrece toboganes, castillos y camas elásticas durante 20 minutos por $1,500.
The document discusses a proposed bond issue for District OR-1 that would fund renovations and additions to Bennet Elementary School and Palmyra Junior-Senior High School, as well as building a new football field and track. It provides details on what a bond election is, how bond proceeds can be used, and what specific projects are included in the proposed bond issue that voters will decide on in November.
A empresa de tecnologia anunciou um novo smartphone com câmera avançada, bateria de longa duração e processador rápido. O dispositivo também possui tela grande e armazenamento expandível. O lançamento está programado para o próximo mês com preço inicial sugerido abaixo dos principais concorrentes.
Este documento presenta los temas y objetivos de la segunda prueba del primer trimestre de 2016 para el noveno año en la sección 9-7. Los temas incluyen calcular raíces n-ésimas, simplificar radicales usando propiedades de radicales, operaciones con expresiones radicales como suma y multiplicación, racionalizar expresiones radicales, aplicar el Teorema de Pitágoras, y clasificar triángulos. Los estudiantes deben estudiar los folletos, cuadernos, y blog provistos para prepararse para la prueba.
Este documento fornece instruções sobre como usar uma ferramenta chamada "Consultório Online" para interagir eletronicamente com uma operadora de saúde. Explica como acessar a ferramenta, preencher guias de consulta e solicitações, pesquisar históricos e usar um bate-papo para esclarecer solicitações em análise.
The Convergence of the BuySide and SellSideShihab Khalil
This document discusses the convergence of buy-side and sell-side firms in the investment industry. Traditionally, buy-side firms invest on behalf of clients while sell-side firms receive and execute client orders. However, some buy-side firms and prime brokers now function similarly by trading across multiple exchanges through multiple brokers. This poses challenges around market data costs, risk management, and back-office operations. The document proposes that ZagTrader's global order management solution allows buy-side firms and prime brokers to outsource these problems by providing direct market access, data integration, and a centralized platform.
1. Taking notes involves important cognitive mechanisms that aid learning. It allows students to process information deeply as they make connections between ideas and synthesize content. This enhances long-term retention of knowledge.
2. Effective note-taking helps students learn by generating their own semantic representations of information. It also facilitates internal connections between concepts and application of knowledge to new contexts.
3. Notes can be used for professional purposes like decision making, problem solving, and efficient collaboration, in addition to aiding student learning and retrieval of information. Note-taking is a cognitive skill that requires processes like selection of important information.
Tijdschrift voor Verloskundigen - Ingrijpende gebeurtenissen op de werkvloer ...Claire Stramrood
Artikel in Tijdschrift voor Verloskundigen over ngrijpende gebeurtenissen op de werkvloer - augustus 2015 - Evers Zomer Baas Stramrood van Pampus Dijksman
A digital copy of the BH24 Zimbabwe's premier business news free sheet published by the Zimpapers Newspapers Group (1980) Limited and available every week day from 15:30hrs to give a summary of the day's business news.
A digital copy of the Business News 24 (18 July edition). Zimbabwe's premier business news free sheet published by the Zimpapers Newspapers Group (1980) Limited and available every week day from 1530hrs to give a summary of the day's business news.
Competition policy and Determination of Dominance in Nigerian Telecommunicati...Mohammed Dikwa
The document analyzes competition policy and determination of dominance in Nigeria's telecommunications market. It finds that in 2010, no single operator held a dominant position in the mobile or internet markets. However, in 2012 MTN Nigeria was found to have 44% market share in the mobile voice segment and was designated dominant, while MTN Nigeria and Globacom Nigeria were jointly dominant in the wholesale transmission market. As dominant operators, they are required to adhere to rules regarding accounting separation, equalizing on-net and off-net call rates, and reporting details. Some cases of violations of these requirements by MTN Nigeria were observed. The Federal Competition and Consumer Protection Commission awaits passage to regulate competition across sectors.
Increasing SME participation in procurements
Angelica Hymers
Local authorities power on fracking to be limited?
Emma Braidwood
PCER, DPA and satisfaction surveys
Megan Larrinaga
FOI review: the increasing burden
Emma Graham
Putting a stop to public procurement boycotts
Tom Nanson
Potential employment law implications of a ‘Brexit’
Sarah Hooton
The Environment (Wales) Act 2016
Ben Standing
January 2015 Edition of BEACON, A Monthly Newsletter by SIMCON.
Inside this issue:
About Us
Our Team
INDUSTRY ANALYSIS : Telecom Industry
COMPANY ANALYSIS : Idea Cellular
BRAND ANALYSIS : Nike
Event Report
Concept of the month
An overview of the potential effects of the Federal Government of Nigeria's declaration on customer eligibility in the Nigerian Electricity Supply Industry.
A digital copy of the Business News 24 (23 March 2015 edition). Zimbabwe's premier business news free sheet published by the Zimpapers Newspapers Group (1980) Limited and available every week day from 1530hrs to give a summary of the day's business news.
We are up to date with licence fee payments, says Telecel ZimbabweZimpapers Group (1980)
A digital copy of the Business News 24 (05 May 2015 edition). Zimbabwe's premier business news free sheet published by the Zimpapers Newspapers Group (1980) Limited and available every week day from 1530hrs to give a summary of the day's business news.
The National Railways of Zimbabwe (NRZ) requires $400 million in short-term funding for recapitalization. This funding will go toward acquiring new machinery and rehabilitating existing infrastructure to increase the railway's carrying capacity from the current 3.4 million tonnes to 7.6 million tonnes. The funding will also be used to procure 15 new locomotives and 1000 new wagons, as securing this funding would allow NRZ to improve services, increase revenues, and return to profitability.
The National Bakers Association of Zimbabwe (NBAZ) has lobbied the Ministry of Finance and Ministry of Industry and Commerce for better terms on the second phase of the Distressed Marginalized Areas Fund (DIMAF 2), specifically an interest rate lower than 10% and a loan term of at least 5 years. NBAZ president Mr. Givemore Mesoemvura said that many bakeries defaulted on loans from the initial DIMAF due to the high interest rates and short terms. He is requesting a 7% interest rate and 5 year term for bakeries accessing DIMAF 2 funds.
Umpp(ultra mega power plant and international bidding )Gurparvesh kaur
slide2-background With India being a country of chronic power deficits, the Government of India has planned to provide "power for all" by the end of the Eleventh Five-Year Plan (2007–2012).
This would entail the creation of an additional capacity of at least 100,000 MW by 2012
Ultra Mega Power projects, each with a capacity of 4000 MW or above, are being developed with the aim of bridging this gap
Launched by Ministry of Power in 2005-06
slide3-Central government has taken the initiative under tariff based competitive bidding route using super critical technology on BOO basis
Central Electricity Authority is the technical partner & Power finance corporation is the nodal agency
Separate SPVs were provided for each project to undertake project development activities including bid process management
In addition to Ultra Mega thermal power Projects, Ministry of Power is also taking steps for bringing up large Hydro Projects and large size Transmission Projects on the fast track
slide4-role of ministry - Ministry of Power to be facilitator for coordination with concerned Ministries/ agencies and State Government for ensuring:
Coal block allotment for pithead projects
Environment/ forest clearances
Facilitate acquisition of land
Required support from State Govt. & its agencies
To facilitate proper payment security mechanism with State Govt./ State utilities
slide5-concept Setting up of large projects of 4000 MW at a single location: ensuring economies of scale
Award of projects to developer through tariff based competitive bidding : ensuring cheaper power
Utilization of super critical technology: ensuring higher efficiency and lower CO2 emissions
slide 7-PROVISION OF ELECTRICITY ACT, 2003
Provides that regulatory commissions shall adopt the tariff if it is determined through transparent process of bidding accordance with guidelines issued by central government
Aims at moving away from cost plus approach for tariff determination & expected to encourage private sector investment
slide8-national electricity policy-Aim of this policy is to supply reliable & quality power of specified standard in an efficient manner & at reasonable rates
Policy recognizes that competition will bring significant benefits to consumers
Policy stipulates that all efforts will need to bring the power industry as early as possible in the overall interest of consumers
slide9-Access to Electricity Available for all households in next five years.
Availability of Power Demand to be fully met by 2012.
Shortages to be overcome and spinning reserve to be available.
Per capita availability of electricity to be increased to over 1000 units by 2012.
Minimum lifeline consumption of 1 unit/ household/day as a merit good by year 2012.
Financial Turnaround and Commercial Viability of Electricity Sector
slide 10-electric tariff policy
slide11-20 international bidding comparison with national bidding
A digital copy of the Business News 24 (09 September edition). Zimbabwe's premier business news free sheet published by the Zimpapers Newspapers Group (1980) Limited and available every week day from 1530hrs to give a summary of the day's business news.
The annual market and competition law is set forth in Law 23 July 2009, no. 99. Although the Competition Bill is supposed to be tabled annually, only one Competition Law has been passed to date. Why is this? The reasons are many; however, the first is the challenge of agreeing politically on where and how to intervene.
The Board of Directors (BD) of the Competition Superintendence (CS) issued an opinion with respect to the international public tender for a long term energy supply. According to the CS, the tender documents allow any generator to participate due to the fact the each one has enough time to invest on new projects of renewable energy and to recuperate the investment during the time the contract is in force.
As part of its ongoing reports on the Government’s energy and climate change policy the Parliamentary Information Office of the Parliamentary Yearbook has been monitoring progress on the draft energy bill. This will form part of a major feature on environment, sustainable energy and climate change in the next edition of the Parliamentary Yeabook
The document discusses key changes introduced in the Consumer Protection Act of 2019 that replaced the 1986 Act. It summarizes:
1. The 2019 Act establishes a central regulator called the Central Consumer Protection Authority (CCPA) to address issues related to consumer rights, unfair trade practices, and misleading advertisements.
2. Jurisdiction and ability to file complaints of consumer courts at the district, state and national levels have been increased. Consumers can now file complaints from anywhere, not just the area where the seller is located.
3. Product liability provisions have been introduced making manufacturers and service providers liable to compensate consumers for defects, injuries, or losses caused by products and services.
4. E-commerce
Econet Wireless' mobile money service Ecocash has launched a Mastercard debit card linked to subscriber's Ecocash wallets. This will allow subscribers to make international payments more easily. The debit card aims to reduce cash dependency and increase financial inclusion through electronic payments in Zimbabwe and beyond. Rival operator Telecel also recently launched its own debit card linked to its Telecash mobile money service. Speakers at the Ecocash debit card launch highlighted how the card will increase transaction speeds and convenience by allowing money to be moved between accounts digitally using the card. The Ecocash and Telecel debit cards indicate Zimbabwe is moving towards becoming a cashless economy.
The document is a letter responding to a concern about Vodafone's billing practices. It summarizes that the Australian Government establishes the regulatory framework for telecommunications but does not intervene in companies' commercial operations. It notes that all contract terms must comply with the Australian Consumer Law and consumers can make complaints to the ACCC. The letter also discusses the Telecommunications Consumer Protections Code and refers the complainant to the Telecommunications Industry Ombudsman, which is handling their complaint. It provides information about the Government's ongoing review of telecommunications consumer safeguards.
Isabel dos Santos, the billionaire daughter of Angola's President, has been appointed as the new CEO of state energy firm Sonangol and has pledged to overhaul the company to improve efficiency and margins amid low oil prices. She plans to split Sonangol into three units and increase transparency to international standards in order to generate more revenue for Angola, which relies heavily on oil exports. Dos Santos aims to offset the "huge" economic impact of depressed oil prices through the reforms at Sonangol.
Similar to Energy Ministry in blatant disregard of tender procedures (20)
Air Namibia is advertising new flight routes from Harare, Zimbabwe to Accra, Ghana and Lagos, Nigeria starting on June 29, 2018. Customers are encouraged to book flights soon to avoid disappointment as seats are selling out. Contact information is provided for booking individual flights or group fares by telephone, email, online, or through a travel agent.
In this edition, you will be enlightened on the cornerstone of international aviation which is the Bilateral Air Service Agreement, commonly referred to as BASA, Africa’s plan for a common airspace and taken on a tour of the Eastern Highlands and the new sky
Treasury directs ZINARA to disburse 70pc of funds for rehabilitationZimpapers Group (1980)
- The Zimbabwean equities market extended gains from the previous day, with the industrial index rising 1.32% to 95.28.
- Major stocks like Delta Beverages, Innscor, Econet, Colcom, CFI and Nampak saw share price increases, helping drive the overall market upward.
- Only Barclays and Old Mutual saw share price declines on the day.
- The mining index remained flat at 26.24 as several mining stocks stayed unchanged from their previous closing prices.
The article discusses the Zimbabwe Consolidated Diamond Company (ZCDC), which has been operating without a proper legal framework. The permanent secretary in the Ministry of Mines admitted that unlike other state entities, no act of parliament established the ZCDC. It was instead registered as a company under the Companies Act. There are also concerns about the improperly constituted board of the ZCDC and some controversial decisions that have been made. The parliamentary committee questioned the legitimacy of the board's actions in firing employees and replacing them.
The World Bank says Zimbabwe can use the Rapid Results Approach (RRA) to help expedite solutions to its current cash shortage problems. The RRA is a method used to accelerate organizational change through 100-day goal-setting. The government has completed two phases of an RRA program focused on improving ease of doing business. The World Bank country manager says Zimbabwe can transition more quickly to e-commerce by applying the RRA methodology to address cash shortages and encourage electronic payments. The article provides details on Zimbabwe's cash shortage challenges and measures already taken by the central bank to address the problem and incentivize electronic payments and exports.
Nigeria's central bank announced it will abandon its 16-month peg of the naira to the U.S. dollar and move to a "purely market-driven" system of foreign exchange trading starting next week. Economists estimate the naira's fair value under a float would be between 280 to 300 naira per dollar, compared to the current black market rate of around 370, and the change aims to ease severe dollar shortages caused by lower oil revenues. The central bank will still be able to inject dollars and influence the exchange rate within its foreign reserves, but will no longer target a specific
Nigeria's central bank announced it will abandon its 16-month peg of the naira to the U.S. dollar and move to a "purely market-driven" system of foreign exchange trading starting next week. Economists estimate the naira's fair value under a float is between 280 to 300 naira per dollar, compared to the current black market rate of around 370, and the change aims to ease severe dollar shortages caused by low oil prices. The central bank will still be able to inject dollars and influence the exchange rate within reserves, but no longer has an explicit target rate for the
The Credit Reference Bureau of Zimbabwe is set to be fully operational by July 31st, with a Czech firm having made significant progress in setting up the necessary soft infrastructure at a cost of $1.8 million to the Reserve Bank of Zimbabwe. The CRB will enhance borrower verification and help banks assess credit risk and reduce non-performing loans. A number of consultative meetings have been held with banks to define the necessary data to be collected and reports generated by the new system.
SeedCo, a listed seed producer in Zimbabwe, reported a 3% increase in profit after tax for the fiscal year ending March 31, 2016 compared to the previous year, despite challenges from drought, low commodity prices, and reduced government programs. The company's turnover remained unchanged at $96 million year-over-year. SeedCo was able to increase efficiency and offer competitive pricing, which helped increase its gross margin by 7% during the period. The company plans to focus on growing its ultra-early maize seed varieties to meet increasing demand given changing weather patterns.
Zimbabwe's corporate governance weaknesses have contributed to its poor ratings in international surveys, according to an official. Improving corporate governance could significantly boost Zimbabwe's rankings. The official noted that past governance failures have resulted in the current negative perceptions, and that while some methodology reservations exist, the ratings still factor into potential investors' considerations. The government is working to enhance corporate governance in the public sector through various initiatives.
The Confederation of Zimbabwe Industries has urged the government to introduce Local Content Regulation for all sectors of the economy in order to boost local production. The regulation would give preference to local producers over imports for some goods and services. It would also require manufacturers to include a minimum percentage of local inputs in their production. A CZI economist said the regulation could increase competitiveness by promoting local products first and supporting local employment and procurement.
The Zimbabwe Flight Crews Association said that the government is not adequately protecting Air Zimbabwe and is instead licensing competitors to service the same routes as Air Zimbabwe, hurting its ability to compete; they argue the national airline should have first right of refusal on routes. Captain Ottis Shonai stated that new airlines have been given licenses to fly the same routes as Air Zimbabwe, which does not happen elsewhere, and that Air Zimbabwe needs route protection from the government as other national airlines receive.
Government has released $500,000 in funding to support the hosting of this year's Sanganai/Hlanganani World Tourism Expo in Bulawayo after the Zimbabwe Tourism Authority faced financial challenges and was contemplating postponing or cancelling the event. The acting ZTA chief executive said the funds will ensure the expo is a success. Over 160 local tourism companies and 28 international exhibitors from countries like Botswana, South Africa and India have registered to participate. International buyers from Europe, Asia, Africa, the Americas and the Middle East are also expected to attend the expo from June 16-18, 2016.
Fastjet Zimbabwe recorded $0.3 million in revenue since commencing operations in October 2015, with an operating loss of $4 million, as the new airline began flights between Harare, Victoria Falls, and Johannesburg. The performance in the first few months of operations was described as "encouraging" by Fastjet, with 91% of flights arriving on time. However, the Zimbabwe operation was not included in Fastjet's key performance indicators for 2015 as it only became operational in October.
- The Beitbridge Hotel in Zimbabwe, owned 40% by the National Social Security Authority (NSSA), has incurred over $2 million in losses since opening in 2014 and has now been closed by majority owner Rainbow Tourism Group.
- An audit before construction found the hotel would be loss-making, but NSSA insisted it proceed anyway. NSSA's investments are under scrutiny as costs for the Beitbridge Hotel ballooned from an initial $3 million budget to over $49 million.
- The closure puts focus again on NSSA's investment strategies that have put pensioners' funds at risk through apparent non-viable projects like the Beitbridge Hotel.
Standard Chartered Bank plans to launch mobile and online banking platforms in 8 African countries including Zimbabwe in the first half of 2016. The bank aims to grow long-term retail banking revenues in Africa 3-4 times faster than regional economic growth. This strategy contrasts with European rivals retreating from Africa due to falling commodity prices and weak currencies. StanChart is expanding its physical presence as well by adding branches in Nigeria, as it seeks to protect and grow its market share on the continent.
Tongaat Hulett's sugar production in Zimbabwe declined 7.4% to 412,000 tonnes for the year ending March 31, 2016. Sales also declined, falling to 403,000 tonnes compared to 491,000 tonnes the previous year. The company reported its Zimbabwe division's financial performance was negatively impacted by lower sugar production and export underperformance. Looking ahead, Tongaat Hulett forecast sugar production could rise up to 12% to 1.15 million tonnes in the new financial year depending on rainfall.
Industry, Finance ministries working on Zimbabwe tariff order for EPA Zimpapers Group (1980)
The Zimbabwean government is working to establish the necessary legal framework to fully implement an Economic Partnership Agreement (EPA) signed with the European Union in 2009, which establishes a free trade area between the EU and Zimbabwe. The EPA grants duty-free access for trade between the EU and Zimbabwe, and Zimbabwe is expected to progressively liberalize 80% of imports from the EU by 2022. Government officials are working with the Ministry of Finance to gazette a Zimbabwe tariff order to pave the way for implementing the trade agreement.
Proplastics, a plastics manufacturer in Zimbabwe, expects to benefit from improved operational efficiencies after commissioning a new plant in the second half of 2016. The new plant is part of the company's broader modernization program, which has already seen a new injection moulding factory and HDPE line commissioned. The CEO said the new plant will improve margins and reduce costs for consumers. For the first four months of 2016, Proplastics' volumes were up 9% and exports contributed 14% to turnover, though overall turnover was flat compared to the prior year due to weaker regional currencies.
The Zimbabwe Mining Development Corporation has commenced efforts to revive the Golden Kopje Mine by seeking a firm to conduct a feasibility study. The study will develop a business plan and work schedule for reopening the mine. Golden Kopje Mine, located in Chinhoyi, stopped operations in 2006 due to financial constraints but reopened in 2009 before shutting down again in 2014 due to operational challenges. Reopening the mine could boost Zimbabwe's gold production, which increased 34% last year.
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
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In World Expo 2010 Shanghai – the most visited Expo in the World History
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Energy Ministry in blatant disregard of tender procedures
1. By Tawanda Musarurwa
HARARE – The Ministry of
Energy and Power Devel-
opment allegedly overrode
normal tender procedures to
award ZESA division Power-
Tel the contract to become
the only authorized aggre-
gator for ZETDC prepaid
electricity tokens.
Appearing before the Parlia-
mentary Portfolio Committee
on Mines and Energy, State
Procurement Board (SPB)
board member Mr William
Kurebgaseka said following
earlier cancellations of the
same tender in 2012, a new
tender was floated in 2013,
which was however unilat-
erally cancelled following
intervention by the Ministry
of Energy and Power Devel-
opment through a letter
written by permanent secre-
tary Mr Patson Mbiriri.
"A new tender was adver-
News Update as @ 1530 hours, Wednesday 27 April 2016
Feedback: bh24admin@zimpapers.co.zwEmail: bh24feedback@zimpapers.co.zw
Energy Ministry in blatant disregard of tender procedures
Mr Patson Mbiriri
2. tised on the 13 September
2013 and closed on the 29th
of September. Subsequent
to the closing of the bids,
ZETDC wrote to the SPB
requesting cancellation of
the tender, the reason being
given that the adopted con-
cept of the third party vend-
ing tender was not in line
with Government's expecta-
tions and requirements.
"It was also said that the
few aggregators will have
bargaining power and might
in the future collude and
demand a higher commission
than justified. There is not
much value addition done
by the aggregators and the
model would be more effi-
cient if agents can directly
go through the ZETDC
"The SPB having consid-
ered the request from the
accounting officer, that is,
the ZETDC to cancel the
tender acceded to that and
the tender was cancelled in
December 2013," he said.
It is alleged that PowerTel
did not meet the technical
requirements to play the
role of aggregator for ZETDC
prepaid electricity tokens.
And due to its apparent
inadequacy, PowerTel then
went ahead - contravening
standard tender procedures -
by floating an informal ten-
der for seven days instead
of 30 days without prior
authority from the board.
The PowerTel tender (INF/
PWT/36/2013) sought com-
panies with expertise in pre-
paid electricity vending to
create distribution networks
that make use of various
technologies for the sale of
prepaid electricity tokens,
and it engaged a firm called
ESolutions.
The SPB having noted that
the accounting officer
floated an informal tender
with a short closing period
of seven days without
authority in contravention of
the procurement regulations
which require tenders to be
returnable within 30 days
unless a longer or shorter
closing period is granted
by the board, then resolved
- through PBR 1695C of
October 29, 2015 - that the
accounting officer should
pay $900 administration fees
in line with Statutory Instru-
ment 159 of October 12,
2012, for failure to follow
proper tender procedures.
Mr Mbiriri - in a letter dated
July 8, 2015 to Aura Group
which has been disputing the
irregular process, wrote:
"The Ministry disputes that
PowerTel's primary role and
mandate in providing an
aggregator service to ZETDC
should have been subjected
to procurement processes
and prodcedures.
"Accordingly, we would urge
the Aura Group to accept
this reality and not continue
flogging this issue."
. ●
2 news
5. By Funny Hudzerema
HARARE -The Competition
and Tariff and Commission has
drafted a new competition policy
that will address issues of com-
petitiveness an official from the
Competition and Tariff Commis-
sion (CTC) has said.
CTC chairman Mr Dumisani
Sibanda said the new policy, to
be submitted to Cabinet soon,
will focus on trade, issues of
tenders and how local products
can be recognised on the interna-
tional market.
“The new policy will look and
monitor competitiveness and
regulate restrictive business
practices in the economy. The
draft is ready and what is left is
for it to be submitted to Cabinet,”
he said.
The new policy will replace the
current policy that was crafted in
1998, which the CTC feels does
no longer suit with the modern
technologies of competitiveness.
“The notable areas of weaknesses
include the definitions particu-
larly of mergers, enforcement
mechanisms, inclusion of later
developed mechanisms of burst-
ing cartels namely leniency pro-
grammes and more elaborative
coverage of various provisions.
“The revision of the law was
long overdue because things are
changing and the gap between
current law and international
best practice is now too wide,”
he said.
He added that in terms of com-
petitiveness Zimbabwe is still
ranked uncompetitive because of
a number of practices which the
country is not practicing.
The draft also addresses issues
such as the COMESA Competition
Authority which has so far not
dealt with cartels involving Zim-
babwe, notwithstanding the fact
that the establishment charter
provides for issues with cross
boarder effect.
Other issues to be addressed
include advocacy programmes
and activities aimed at publicising
the work and role of the enforce-
ment content and measures
for competition and consumer
protection in the economy to all
stakeholders.
Mr Sibanda added that the policy
will close the gap of coherence
between domestic and regional
competition policies and goals.
Competition policy is necessary
because it provides business
growth through competitive mar-
kets, the best means of ensuring
that the economy's resources are
put to their best use by encour-
aging enterprise efficiency and
widening choice.
The policy also contains some
enforcement mechanisms propos-
als to deter trade and profes-
sional associations from engaging
in restrictive practices.
It recognises the existence of
structural barriers in many sec-
tors of the economy that act as
impediments to business entry
and frustrate the small scale
businesses and Government’s
efforts in empowerment and
wealth creation.●
New Competition Policy draft complete
5 news
8. BH24 Reporter
HARARE- Tobacco farmers
have so far earned $65, 8
million from the sale of 24,
8 million kilogrammes of
virginia tobacco since the
tobacco selling season began
on March 30, an increase of
89 percent from the same
time last year, latest Tobacco
Industry and Marketing
Board (TIMB) statistics show.
The 24, 8 million kg of
tobacco were sold at both
the auction and contract
floors.
TIMB indicated that a total
of 5,4 million kg of tobacco
worth $11,6 million was sold
at the auction floors while
19;3 million kg worth $54,2
million was sold at the con-
tract floors.
Most tobacco farmers have
been opting for contract
farming due to high costs of
inputs.
The tobacco sold is 72,98
percent more than what was
sold during the comparable
period last year. A total of
14,3 million kg worth $39,4
million had been sold during
the same period last year.
Tobacco deliveries are
expected to decline by 20
percent due to the El Nino
induced drought which
affected the crop.
Meanwhile tobacco farmers
have raised concern over
the new payment system
saying they are being paid
late and the money is taking
time to reflect in their bank
accounts.
TIMB said the top price for
the contract floors was $5,60
per kg while at the auction
floors it was $4, 99 per kg.
The lowest price that has
been recorded so far is $0,10
per kg. A total of 76 bales
have so far been rejected
due to poor quality and poor
packaging this season, com-
pared to 79 bales rejected
the same period last year.
Currently a total of 11 630
bales of tobacco have been
rejected compared to 20 015
during the same period last
year.●
8 news
Tobacco farmers' earnings up 89pc to 65,8m
11. BH24 Reporter
HARARE -Econet Wireless is
for the first time introducing
an airtime credit service via
the EcoCash platform which
will allow more than 5 million
customers to borrow airtime.
The innovation, also the
first of its kind in Zimba-
bwe, means that an Econet
customer can use EcoCash or
the EcoCash App to borrow
airtime in denominations
from 30c to 75c depending
on a customer’s historical
usage.
Explaining the service, Eco-
cash general manager Ms
Natalie Jabangwe said given
the recent cash shortages
being faced in Zimbabwe,
this service makes it possible
for EcoCash airtime sub-
scribers to quickly purchase
airtime in the case of an
emergency.
Repayments can always be
made from EcoCash airtime
purchases.
Customers will be required
to have an active line for
three months and a minimum
airtime balance of 5c at the
time they want to borrow air-
time. However, she stressed
that an EcoCash balance at
the time a customer wants
to borrow airtime is not a
requirement to benefit from
this service.
“All credit airtime advanced
attracts 10 percent service
fee which is payable within
seven days, on next airtime
recharge,” she said.
Econet Wireless CEO Mr
Douglas Mboweni said the
airtime credit service has
been introduced to assist its
customers who may some-
times be in urgent need of
airtime to make calls.
“Understanding our customer
behaviour and meeting their
needs allows us to introduce
trust based services that
deliver value and unparal-
leled convenience,” said Mr
Mboweni.
He said the Airtime Credit
Service on EcoCash pro-
vides a one-stop shop for
all mobile money services
Ecocash, EcoSure insurance,
EcoCash loans and now Eco-
Cash airtime credit service,
amongst others. Ecocash
channels provide greater and
improved customer experi-
ence and convenience.●
Econet extends credit facility EcoCash Mobile Money Service
11 news
14. HARARE -The Industrial
index continued in the pos-
itive today after gaining a
further 0.28 points to close
at 102.14 points.
The index was propped up
by gains in several coun-
ters with Innscor surg-
ing $0.0088 to 0,2188,
Delta advancing $0,0027 to
$0,6425 and Barclays rising
to $0,0287 after a $0,0017
gain. Other gains were in Old
Mutual which added $0,0006
to close at $2,2450.
On the downside Econet
came off $0,0050 to $0,2500
and Radar shed $0,0039 to
settle at $0,0161.
The Mining index was steady
at 20.16 points as Bindura,
Falgold, Hwange and RioZim
maintained previous price
levels at $0,0102, $0,0050,
$0,0300 and $0,1100 respec-
tively - BH24 Reporter ●
ZSE14
ZSE continues on positive trajectory
17. 17 DIARY OF EVENTS
The black arrow indicate level of load shedding across the country.
POWER GENERATION STATS
Gen Station
25 April 2016
Energy
(Megawatts)
Hwange 509 MW
Kariba 459 MW
Harare 30 MW
Munyati 18 MW
Bulawayo 22 MW
Imports 0 - 400 MW
Total 1494 MW
• 29 April - CBZ AGM; Place: Stewart Room. Meikles Premier
Hotel, Harare; Time: 15:00pm
• 05 May - Barclays Bank of Zimbabwe AGM; Place: Meikles Mirabelle Room; Time: 1500hrs• 18 May - ZB Building Society
AGM; Place: 21 Natal Road, Avondale, Harare; Time: 12:00hrs
• 18 May - The 76th AGM of Astra Industries Limited; Place: Auditorium at Astra Park, Corner Ridgeway North/Northend
Roads, Highlands, Harare; Time: 12:00hrs
• 19 May - The Fifth Annual General Meeting of Padenga Holdings Limited; Place: Royal Harare Golf Club, 5th Street exten-
sion, Harare; Time: 08.15am
• 19 May - NMBZ AGM; Place: Unity Court, Corner 1st Street Kwame Nkrumah Avenue; Time: 10:00am
• 19 May - Turnall Holdings AGM; Place: Jacaranda Room, Rainbow Towers; Time: 12:00
THE BH24 DIARY
18. CAPE TOWN - South African
power utility Eskom is not
under pressure to tap inter-
national markets to help fund
its 340 billion rand ($23,5
billion) five-year expansion
plan, its chief executive said
on Tuesday.
State-owned Eskom is build-
ing new plants and trans-
mission lines to augment
a power grid that nearly
collapsed in 2008 and was
forced to implement con-
trolled blackouts, or load
shedding, early last year that
dented economic growth.
"Our funding for last year
is complete and most of
the funding for this year
is done," Eskom CEO Brian
Molefe told reporters. "We
never issue less than bench-
mark which is anything
above $500 million, so it
can be $750 million or $1
billion."
He said the timing would
depend on market condi-
tions, adding that the suc-
cessful pricing of a 10-year
dollar bond by the National
Treasury in April was a good
sign.
Eskom is building three new
power plants and expects to
add 5 620 megawatts (MW)
to the network by 2018. -
Reuters.●
regioNAL News18
Eskom to spend $23,5 billion on new plants
Bob Diamond wants Barclays Africa back
Bob Diamond confirmed
months of speculation: after a
four-year enforced break, he
wants back into his old Afri-
can business -- with financial
firepower courtesy of Carlyle
Group LP.
The American-born finan-
cier said on a conference call
Tuesday that he and inves-
tors including US private-eq-
uity giant Carlyle are working
together on a potential bid for
Barclays Plc’s controlling stake
in its African business. Dia-
mond ran Barclays before his
2012 ouster during the Libor
scandal.
“The consortium has commit-
ted long-term strategic inves-
tors,” Diamond said on the call.
“The funding is in place. There
is support for this potential
transaction.”
Atlas Mara Ltd., the ven-
ture Diamond and Ugandan
entrepreneur Ashish Thakkar
formed to buy African banks,
said earlier Tuesday that the
two men’s firms were in talks
to potentially mount a bid for
Barclays Africa and combine
it with Atlas Mara. A combina-
tion with Barclays Africa Group
Ltd. would rapidly accelerate
Atlas Mara’s growth and give
Diamond, 64, control of oper-
ations he championed as the
chief executive officer of the
British lender.... - Bloomb-
erg●
19. Barclays Plc said profit fell
25 percent in the first quar-
ter as it posted a larger loss
in the division that holds
the businesses it no longer
wants, while revenue at the
investment bank fell less
than expected in turbulent
markets.
Reported pretax profit fell to
793 million pounds ($1,15
billion) from 1,6 billion
pounds a year ago, the
London-based bank said in
a filing Wednesday. Revenue
dropped 13 percent to 4,6
billion pounds, topping the
4,48-billion pound average
estimate of nine estimates
provided by the company.
“The performance of the core
today shows the potential
power of the group once it is
freed from the drag of non-
core,” chief executive Jes
Staley said in the statement.
“As these deals complete, we
are reducing risk-weighted
assets and, crucially, elim-
inating costs which have a
direct impact on our profit-
ability today and mask the
true performance of our
strong core business.”
Mr Staley has asked inves-
tors to endure short-term
pain so he can boost returns
by exiting some operations.
Barclays is looking to cut
risk weighted assets at the
bad bank, led by John Mahon
and Harry Harrison, to about
20 billion pounds by 2017.
The lender cut RWAs at the
unit by 3 billion pounds to 51
billion pounds in the quarter.
Trading Revenue
Revenue from the firm’s
markets business dropped 4
percent, as a jump in credit
trading offset declines in
equity- and macro-trading
units. Investment banking
fees fell 12 percent, and the
firm said income in April has
fallen from the first quarter.
Barclays had warned the first
quarter would feature lower
revenue from the investment
bank after a weak perfor-
mance in March. Still, those
declines were smaller than
drops at US rivals as deals
and trading ground to a halt
amid economic jitters.
“Good performance in a chal-
lenging environment,” Raul
Sinha, a JPMorgan Chase &
Co. analyst, wrote in a note
to clients. Profit and revenue
were above his estimates, he
said.
Mr Staley, 59, is trying to
convince investors of the
long-term benefits of the
maintaining the investment
bank, even after it gener-
ated lower annual returns
than Barclays’s consumer
and credit-card businesses.
The CEO has resisted calls to
spin off the unit, and instead
opted to cut the dividend
for two years and sell down
the bank’s stake in its Africa
business to boost capital.
The stock has fallen 21
percent this year, extend-
ing a two-year slump that’s
left the bank trading at
about half the book value of
its assets. Chairman John
McFarlane, 68, pledged in
July to double the share
price over the next three to
four years.
This is Barclays’s first results
after under a new structure
formed to comply with British
ringfencing rules requiring
the separation of consumer
and investment-banking
arms by 2019. The ring
fenced Barclays UK unit has
about 70 billion pounds of
risk-weighted assets, while
Barclays Corporate and
International has 195 billion
pounds, including the invest-
ment bank, most of wealth
management and the US and
international cards busi-
nesses. - Bloomberg●
internatioNAL News19
Barclays posts 25 pc drop in quarterly profit on bad bank loss
20. By Nigel Gambanga
Earlier this month the Min-
ister of ICT Supa Mandiwan-
zira gazetted new Quality of
Service (QoS) regulations for
the Zimbabwean telecommu-
nications sector.
For people who have been
following these develop-
ments, this is the same set
of draft regulations that
had POTRAZ, the telecoms
industry regulator seeking
input from Zimbabweans in
September last year.
Under the new regula-
tions, the performance of
all telecoms operators and
their delivery of service is
expected to meet a new set
of standards which will be
monitored by POTRAZ.
You can access the complete
regulations from POTRAZ,
and you can also access the
draft regulations that give
an outline of the framework
from the POTRAZ website.
This new QoS framework is
expected to bring in new
levels of accountability which
will protect consumers from
an unreliable performance
from all registered operators
while ensuring that certain
levels of service value are
delivered.
It won’t be empty talk only,
though. There are some pro-
visions for the enforcement
of the regulatory framework
20 analysis20 analysis
Zimbabweans to benefit from new telecoms service quality regulations
21. which have been included.
POTRAZ is empowered to
penalise operators that fail
to comply with the key per-
formance indicators or are
unable to resolve consumer
complaints within the resolu-
tion-time set by the regula-
tions.
What do the regulations
cover?
Some of the service quality
targets that have been set by
POTRAZ include the following
• for mobile voice telecom-
munication, the activation
of service has to be within 5
seconds
• operators have been given
an allowance of up to 1 hour
for service downtime in
mobile voice telecommuni-
cations
• a target of at least 95
percent has been set for the
call success rate (CSR) –
which refers to the number
of calls established over the
total number of mobile call
attempts to a valid number
• there’s a target of at least
80 percent for the Call Com-
pletion Rate (CCR) – which
is the percentage of calls
that have been success-
fully setup, maintained and
terminated normally by the
caller or receiver to the total
number of call attempts in a
specific time period.
• the audio voice quality of
mobile voice calls should be
deemed as being at least fair
• there is a 98 percent tar-
get has been set for SMS
delivery success
• for mobile broadband,
the data service availability
target- which is the ratio of
successful logging on and
attached to the network to
the total attempts – has
been set at 98 percent
• fixed data and internet
services have been given a
99,99 percent target for ser-
vice availability
• for fixed internet services,
when it comes to the down-
link throughput – which is
the speed with which data
can be transmitted from
a remote device to a local
device, there is a target of
at least 95 percent of speed
agreed with the user.
Some of the other parame-
ters that have been set are
for consumer care and these
apply to all service under
local telecommunications.
These include
• a target of 1 hour or less
for responding to a subscrib-
er’s failed attempts to check
the account balance
• a request for a PUK code
should be met within an hour
• a request for blocking a
reported lost or stolen SIM
card for which subscriber
ownership has been con-
firmed should be met within
30 minutes during working
hours
• the reflection of bill pay-
ments for a mobile account
should take less than 5 min-
utes and at most 10 minutes
for online payments after
there’s a receipt of payment
A look at these regulations
shows how Zimbabweans
stand to benefit from better
value provision from opera-
tors.
Issues like service quality
have received a measura-
ble value and customer care
which is largely disappoint-
ing from the host of service
providers in the country has
also been placed under the
spotlight, something that will
benefit from the weight of
the law.
However, for this to have the
intended impact POTRAZ will
have to make sure that the
market is fully educated on
how to raise complaints, fol-
low up on poor delivery and
share their worst experiences
with the relevant people. -
TechZim ●
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