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My personal philosophy… ,[object Object],[object Object],[object Object],[object Object],Next - are some beliefs on business from others that align with my own…
“ You have to treat your employees like customers.”   —Herb Kelleher, complete answer, upon being asked his “secrets to success” Source: Joe Nocera,  NYT , “Parting Words of an Airline Pioneer,”  on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done; across the way in Dallas American Airlines’ pilots were picketing the Annual Meeting)
The Customer Comes Second: Put Your People First and Watch ’Em deliver   — Hal Rosenbluth and Diane McFerrin Peters
Organizations  exist  to  serve . Period. Leaders  live  to serve . Period.
“ eighty percent of success is showing up.”   — Woody Allen
“ You can make more friends in two months  b y  becomin g  interested in other  p eo p le than  you can in two years by trying to get other people interested in you.”   —Dale Carnegie
“ People want to be part of something larger than themselves .  They want to be part of something they’re really  proud   of, that they’ll  fight  for ,   sacrifice  for ,   trust .”   — Howard Schultz, Starbucks  ( IBD /09.05)
“ We are a ‘Life Success’ Company.” Dave Liniger, founder, RE/MAX
To summarize my career experience: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Employee As Customerv4

  • 1.
  • 2. “ You have to treat your employees like customers.” —Herb Kelleher, complete answer, upon being asked his “secrets to success” Source: Joe Nocera, NYT , “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done; across the way in Dallas American Airlines’ pilots were picketing the Annual Meeting)
  • 3. The Customer Comes Second: Put Your People First and Watch ’Em deliver — Hal Rosenbluth and Diane McFerrin Peters
  • 4. Organizations exist to serve . Period. Leaders live to serve . Period.
  • 5. “ eighty percent of success is showing up.” — Woody Allen
  • 6. “ You can make more friends in two months b y becomin g interested in other p eo p le than you can in two years by trying to get other people interested in you.” —Dale Carnegie
  • 7. “ People want to be part of something larger than themselves . They want to be part of something they’re really proud of, that they’ll fight for , sacrifice for , trust .” — Howard Schultz, Starbucks ( IBD /09.05)
  • 8. “ We are a ‘Life Success’ Company.” Dave Liniger, founder, RE/MAX
  • 9.