Hansa Hussain completed a pre- and post-work experience assessment for a role at a clothing business. The assessor, Razaq, rated Hansa highly in all areas such as communication, working with others, problem solving, and application of numbers. Hansa was praised for being able to communicate in multiple languages with customers, working well in a team, taking initiative, and accurately counting and managing stock levels. Hansa rated herself slightly lower in some areas as she believes there is always room for improvement.

1. PSP3: Pre- and Post-Work Experience Assessment Non-Sandwich Route
Student Name: Hansa Hussain
Course: Biomedical Science
Assessor Name: Razaq
Assessor Position: Owner
1st
Assessment
Date: 10/03/2023
SKILL AREA Student Assessor
Examples / comments Examples / comments
A. COMMUNICATION
e.g
.
clear, effective speech
- expressiveness Able to communicate with shoppers
in more than one language.
Writing down and calculating stock
inventory.
Hansa is able to speak English,
Urdu, and Punjabi. This is quite
important as we have customers of
different ethnicities that don’t
understand English, so she is able
to communicate with them
effectively. She is also very good at
organising, explaining things to
customers, and writing things down
such as stock inventory.
-
-
explanatory ability
writing skills
Score
8
Score
10
- communicating with people at different
levels
B. WORKING WITH OTHERS
e.g
.
co-operating
- getting on with people Able to work in a team and help
others when needed. Also happy to
help and input and share my ideas in
a team.
Able to work in a team and
communicate with others well and
in both a professional and kind
manner.
- contributing to teamwork
- working under supervision
-
-
supervising
working with people at different levels
Score
8
Score
10

2. C. IMPROVING OWN PERFORMANCE
e.g
.
enthusiasm, commitment Good attendance.
Enjoy learning new skills and getting
feedback as I can learn more and
improve my performance.
Always on time and is happy to
work extra shifts when asked.
Always takes feedback positively
and works hard every shift.
- willingness to learn
- initiative, resourcefulness
taking responsibility
-
-
maturity
attendance, punctuality
Score
8
Score
9
- personal organisation/work planning
SKILL AREA Student Assessor
Examples / comments Examples / comments
D. PROBLEM SOLVING
e.g
- prioritising tasks
- defining problems Good problem-solving skills.
Happy to prioritise customers and
help them out when needed.
Also take charge of stock counts and
calculations.
Hansa is great at solving problems
and is happy to take control and
help others too. She is also great at
calculating stock.
-
-
taking action
grasping main points
Score
8
Score
9
- locating information

3. E. INFORMATION TECHNOLOGY
e.g Able to use a pc, often use excel to
generate a table of stock counts.
Also, able to manage the tills.
Has great knowledge with IT. Often
helps with using Excel as well as
Presentation to create flyers and
banners. Is efficient with tills.
- using word processing package
- using other p.c. packages
using databases
Score
8
Score
9
- using company specific IT
F. APPLICATION OF NUMBERS
e.g
- calculating / evaluating Count and calculate stock levels/ how
much stock is needed.
Able to use excel to present data.
Often manages and takes control
of calculating stock levels as well
as cashing up at the end of the
day.
-
-
checking results / accuracy
estimating
Score
8
Score
10
- recording / presenting data

4. SKILL AREA Student Assessor
Examples / comments Examples / comments
G. WORKING PRACTICE
(i) Knowledge Aware of health and safety regulations
and follow them.
Adheres to health and safety
regulations and is aware of fire
safety practice.
e.g
- function / principles of equipment
- safety regulations / procedures
- knowing reasons for particular work
practices
Score
8
Score
8
- background / theoretical knowledge
(ii) Work Skills
e.g careful and safe working practice
- manual dexterity Follows instructions clearly and
uses correct methods for handling
large loads.
- correct use of equipment / methodology Follow protocols for lifting heavy
loads.
Score
9
Score
10
- follow methods / protocols
- competent in a range of activities
(iii) Quality of work
e.g accuracy
- reliability of service Fast worker and take great pride in
completing things to the best of my
ability.
Great at working under pressure
and hitting sale targets. Is very
efficient and a reliable person.
- attention to detail
- level of service
- efficiency Score
9
Score
9
- meets deadlines
- resilience under pressure

5. SKILL AREA Student Assessor
Examples / comments Examples / comments
H. PROFESSIONAL / ORGANISATIONAL
AWARENESS
e.g general presentation
- personnel issues
- professional ethics Adhere to the dress code.
Able to take responsibility when needed
and stay professional.
Always wears the appropriate clothing,
and never lets both staff or customers
down, has great morals.
- confidentiality
- company structure Score
7
Score
9
- departmental structure/responsibilities
- function of company

6. Overall Student Mark 81/100 Overall Assessor Mark 93/100
TO BE COMPLETED BY THE STUDENT
COMMENTS / PROPOSALS:
Briefly reflect upon the
assessment, including ideas to
improve your employability skills
I work for a family-owned clothing
business, my main key roles are to work
on the shop floor and be there for
customers to answer and solve any
queries as well as serve them. I often
used to struggle with speaking to new
people however, since I got this job it
has allowed me to connect and speak
with more individuals which has
increased my confidence and has also
improved my social anxiety. I am always
on time to this job however, that is
partially because it is very close to my
home and the shop opens at 12pm, so I
do need to make sure that if I do get a
job in the future more further away I will
need to prioritise my work and make
sure to get there on time no matter how
far or even if I have to start earlier than
what I am used to. I did not rate myself
10/10 in any of the ratings although my
employer did, my reason for this is
because I think there is always room for
improvement.