This document summarizes a person's experience at a government office to renew their expired passport. They encountered difficulties finding parking and had to walk several blocks. At the office, employees reviewed paperwork but did not provide helpful signs. Forms could not be downloaded online. The applicant spent all morning waiting and observed long wait times, lack of seating, and confusion among other visitors. By talking to others, the person found universal agreement that the process was frustrating and disorganized, negatively impacting visitors with particular needs. The experience highlighted opportunities to improve the space allocation, signage, and efficiency to make obtaining a passport less stressful.