17. Greetings and goodbye
Boring
Hello Remy
In the morning
Good morning Remy
Almost time for lunch?
Afternoon
We hope you’re on the way home soon?
18. Greetings and goodbye
Evening
Wow, still at work, Remy?
Before a holiday, instead of «Regards»
Happy Easter!
Enjoy your long weekend!
28. Give automation a personality
Emails are signed with «Boxed Ice Robot
Llama» at Boxed Ice
Don’t do the noreply thing
29. Or be personal
Sign automated emails a name
Address the customer with his name
Use the appropriate greeting (Du/Sie)
Hey Paul
Dear Mister Smith
Make sure this is stored appropriately in
your CRM
But then people might write back?!
38. Copywriting
Which is the most interesting way to
describe a 4,700-pound chandelier?
A. Blinged out
B. More brilliant than a studious Christmas
tree
C. A death trap
D. Really big and shiny
39. Copywriting
“The Tooth Fairy is a burglarizing fetishist
specializing in black-market ivory trade, and
she must be stopped. Today’s Groupon
helps keep teeth in mouths and out of the
hands of maniacal, winged phantasms.”
42. Bills (Supertext Reminder)
Hi.
I’m the computer at Supertext. During the
cleanup of my hard drive, I found the
following open payment:
{ Payment Information }
Nobody knows about this here yet, please
pay quickly so it stays that way.
43. Next: Emotional CRM
“Emotional customers are not problematic
customers. They are customers who care.”
Track your customers emotions
From feedback
Product reviews
Social Networks
And ACT upon them!
44. Next: Experience Design
Motion Sensor: Switches on the light, when
you enter the room
Path: No check-in necessary, the app
dectects automatically if a user stays in one
place.
Netflix: Who’s watching the movie? Me, my
wife or my friends? Recommend
51. SupertextAG
The first copywriting and translation agency
on the internet.
52. Emotions make the difference
Humans are not rational beings.
A human is a walking bag of squishy meat
and liquids, awash in chemicals.
53. Bad emotions are the worst
Music
Flash intro
Full screen
New windows
Lost passwords during sign-up
Errors
54.
55.
56. Team Pages
Good place to play around a little
Ideas
Handwritten signature
Automatic daily horoscope
Mouse-over pic with something funny
behind it
Avoid:
Information that is too personal
57.
58.
59.
60.
61.
62. Personal not personalized
Be personal in e-mails, newsletters and on
your webpage.
Personalization is often just another
feature that clutters the interface
Du / Sie in German. Track it in your CRM
«Hi Remy» sounds so much better than
«Dear Mister Blättler»
63. Error Pages
Avoid them
Plan for all cases, check logs, analytics
Use the same design
64.
65. Error Pages
Avoid them
Plan for all cases, check logs, analytics
Use the same design
Apologize and calm the user down
66. Error Pages
Avoid them
Plan for all cases, check logs, analytics
Use the same design
Apologize and calm the user down
Help with the next step / recovery
Allow for feedback
67.
68. Risks
Emotions are emotions!
Some will hate them. Some will love them.
Be careful where you use them. If used
properly, they can be a very powerful way
to create an identity and a connection to
your brand.
69. Links
Cool 404 Error Pages
404 Best Practices
Fab404
Emotional Interface Design
Don’t listen to Le Corbusier
http://www.wefeelfine.orgLooks likeSwitzerlandis very happy today.
Who knows Mail Chimp?Why?What do they do better than Mad Mini?
Google iPhone AppDepending on the time, the background getsdarker.Same withthe Yahoo andthenew Apple Weatherapp.
Feedback Form after user got a translationUser says he is not happyWhat is the context?Unhappy userWishes for us to contact him and create a new version.And what do we do?«Thanks for your feedback» ???Not what will calm him down.«Sorry that you are not happy. We will contact you immediately»
Example:Ourjoboffermailsdidn’tworkanymore after weautomatedthem.
https://akismet.com/signup/#pwyw
Adiumhttp://www.adiumxtras.com/
www.mailchimp.com
LegoThe Lego man ist not peeking when you enter the password
Login for a developer communityhttp://dzineblog.com/2009/03/interface-design-inspiration-36-beautiful-login-pageform-designs.html
Comming Soon page for a Plumbing Companyhttp://dzineblog.com/2009/04/25-examples-of-cool-coming-soon-pages-part-ii.html
Who knows Groupon?Why do you think they were successful?There were lots of companies out there doing exactly this for years.They send spam all day long....They say their key to success is good copywriting.Answer is Bhttp://www.nytimes.com/2011/05/29/business/29groupon.html?pagewanted=3&_r=1
ExamplesThere is a treeThere grows a treeA car stands there.A car is parked there.
Instead of information and overview, start with the dream.
Coffee Brand in Philippines Normally drink coffee during the raining season. Advertisment with people drinking coffee under the roof during rain didn’t work.After reasearch, turns out that the «Rain Sound» was the wrong one.http://www.fastcompany.com/1758288/familiar-microscopic-consumer-insights-yet-to-be-discovered