The document discusses the key attributes of emotional intelligence that make a great leader. It identifies self-awareness, self-regulation, motivation, empathy, and social skills as important skills. Self-awareness includes recognizing how emotions impact one's behavior and relationships. Self-regulation involves staying calm under pressure and controlling anger. Motivation means staying driven despite setbacks. Empathy is understanding others' perspectives. Social skills help convey ideas and build strong relationships. All five skills improve a manager's effectiveness.

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Emotional intelligence is the ability
to understand, use, and manage your
own emotions in positive ways.
★ People are naturally attracted
to leaders who are perceptive,
empathetic, controlled, self-
aware and willing to take
responsibility for their actions.
★ What makes a great leader?
Emotional
Intelligence
See the next slide for key attributes

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Self-awareness is a prerequisite for
self-regulation.
Beyond recognizing your emotions
in real time, self-awareness
includes the ability to recognize the
way your emotions impact your
behavior and their effect on the
people around you.
Self-aware leaders can recognize the
consequences of their feelings,
understand the tone they set in
relationships, assess situations more
objectively, and recognize their
strengths and weaknesses.
Self-awareness

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Another word for self-regulation is
“self-control.” It includes the ability
to stay calm in stressful situations
and to manage your anger during
interpersonal conflict.
Self-regulation is critical to building,
rather than burning, bridges.
Managers who can self-regulate
rarely make impulsive decisions or
engage in emotional outbursts.
As a consequence, the people they
lead can trust them to be
predictable, fair and thoughtful
about their actions.
Self-regulation

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Internal motivation helps you focus
on your goals, regardless of external
feedback.
It means staying motivated through
setbacks and challenges and not
becoming diverted from what
matters most.
Internally motivated leaders are also
passionate leaders, and passionate
leaders tend to have a contagious
effect when it comes to motivation.
They excel at sharing their vision and
optimism, which improves employee
morale, and they can push
themselves and others to achieve
more.
Motivation

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Empathy involves seeing things from
another person’s perspective.
Understanding why people behave
and react the way they do can help
you steer an outcome.
Empathetic leaders can resolve
conflict and gauge fairness more
accurately.
Empathy

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Leaders with excellent social skills are
good at accurately conveying their
thoughts and ideas to others and
finding common ground.
They also excel at resolving
interpersonal conflict, nurturing trust
and building strong relationships.
Social Skills

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All five of these
skills improve a
manager’s
effectiveness at
setting team goals,
overcoming
obstacles and
creating fruitful
collaboration.