Emerging Services
Reflections on how Innovative, Growing and Tradable Services will continue to impact the Global Economic and Social Agenda - Cornell Institute for Public Affairs Colloquium
Emerging Services - Johnson Graduate School of Management - Cornell UniversityHumberto Ribeiro
Emerging Services
Reflections on how Innovative, Growing and Tradable Services will continue to impact the Global Economic and Social Agenda - Presented at Cornell University, Johnson Graduate School of Management
OECD Roundtable on Smart Cities and Inclusive GrowthOECDregions
Cities around the world are still battling COVID-19 and shaping their way out of the crisis.
As the world learns to live with the virus, never have digital technologies and innovation been so valuable to help cities navigate the crisis and accelerate the transition towards a more sustainable and resilient future. Both before and during the pandemic, smart city initiatives have flourished around the globe, together with various attempts to develop smart city indices and indicators.
With substantial public funding channelled into smart recovery efforts, it is more critical than ever to assess whether investment in smart cities improves people’s lives. To what extent do smart cities deliver concrete well-being outcomes for all? How can such outcomes be effectively measured, monitored and maximised?
Learn more from our Roundtable: oe.cd/sc-rt
Recovering From the COVID-19 Crisis and Building Resilience in CitiesOECD CFE
How has the crisis accelerated the shift towards a more inclusive, green and smart urban paradigm?
Co-hosted by the OECD and the Ministry of Housing, City and Territory of Colombia, in the framework of the ongoing OECD Urban Policy Review of Colombia, and as part of the OECD policy dialogues on COVID-19 recovery and resilience in cities and regions, this webinar brought together policy-makers from across the OECD to discuss how their cities and regions are tackling long-term structural challenges exacerbated by the COVID-19 crisis, such as low productivity and employment levels, inequalities, weakening public trust, and mounting pressure to tackle climate change. The webinar provided an opportunity to exchange experiences and draw lessons to inspire place-based innovative policies to foster economic growth, well-being and resilience.
More information: www.oecd.org/regional/cities/policy-dialogues-cities.htm
Follow us on Twitter: @OECD_local
Presentation given by Miguel Airas Antunes, Deloitte, at Open & Agile Smart Cities' annual Connected Smart Cities & Communities Conference 2020 on 23 January in Brussels, Belgium.
Economic profile with a focus on R&D-intensive industries - Alexandra TsvetkovaOECD CFE
Presentation by Alexandra Tsvetkova, Economist, OECD Trento Centre at the sixth meeting of the Spatial productivity Lab of the OECD Trento Centre held on 11 December 2019.
More info http://oe.cd/SPL
Urban regeneration, economic stimulation and social innovation in the context...OECD CFE
Presentation by Claudia Farone, Claudia Faraone, Post-Doctoral Researcher, IUAV University of Venice, Italy at the fifth meeting of the Spatial productivity Lab of the OECD Trento Centre held on 10 October 2019.
More info http://oe.cd/SPL
Emerging Services - Johnson Graduate School of Management - Cornell UniversityHumberto Ribeiro
Emerging Services
Reflections on how Innovative, Growing and Tradable Services will continue to impact the Global Economic and Social Agenda - Presented at Cornell University, Johnson Graduate School of Management
OECD Roundtable on Smart Cities and Inclusive GrowthOECDregions
Cities around the world are still battling COVID-19 and shaping their way out of the crisis.
As the world learns to live with the virus, never have digital technologies and innovation been so valuable to help cities navigate the crisis and accelerate the transition towards a more sustainable and resilient future. Both before and during the pandemic, smart city initiatives have flourished around the globe, together with various attempts to develop smart city indices and indicators.
With substantial public funding channelled into smart recovery efforts, it is more critical than ever to assess whether investment in smart cities improves people’s lives. To what extent do smart cities deliver concrete well-being outcomes for all? How can such outcomes be effectively measured, monitored and maximised?
Learn more from our Roundtable: oe.cd/sc-rt
Recovering From the COVID-19 Crisis and Building Resilience in CitiesOECD CFE
How has the crisis accelerated the shift towards a more inclusive, green and smart urban paradigm?
Co-hosted by the OECD and the Ministry of Housing, City and Territory of Colombia, in the framework of the ongoing OECD Urban Policy Review of Colombia, and as part of the OECD policy dialogues on COVID-19 recovery and resilience in cities and regions, this webinar brought together policy-makers from across the OECD to discuss how their cities and regions are tackling long-term structural challenges exacerbated by the COVID-19 crisis, such as low productivity and employment levels, inequalities, weakening public trust, and mounting pressure to tackle climate change. The webinar provided an opportunity to exchange experiences and draw lessons to inspire place-based innovative policies to foster economic growth, well-being and resilience.
More information: www.oecd.org/regional/cities/policy-dialogues-cities.htm
Follow us on Twitter: @OECD_local
Presentation given by Miguel Airas Antunes, Deloitte, at Open & Agile Smart Cities' annual Connected Smart Cities & Communities Conference 2020 on 23 January in Brussels, Belgium.
Economic profile with a focus on R&D-intensive industries - Alexandra TsvetkovaOECD CFE
Presentation by Alexandra Tsvetkova, Economist, OECD Trento Centre at the sixth meeting of the Spatial productivity Lab of the OECD Trento Centre held on 11 December 2019.
More info http://oe.cd/SPL
Urban regeneration, economic stimulation and social innovation in the context...OECD CFE
Presentation by Claudia Farone, Claudia Faraone, Post-Doctoral Researcher, IUAV University of Venice, Italy at the fifth meeting of the Spatial productivity Lab of the OECD Trento Centre held on 10 October 2019.
More info http://oe.cd/SPL
IADB-REDLAS Servicification of Latin American Natural Resources ChainsHumberto Ribeiro
Servicification of Natural Resources Chains - Advancing Public Policies towards Latin American Competitiveness.
Presented by Humberto Luiz Ribeiro (Cornell University) on May 28th, 2015 in Montevideo - Uruguay.
Seminar hosted by IDB (Interamerican Development Bank) and REDLAS (The Latin American Network for Research on Services – RED Latinoamericana de Investigación en Servicios)
World Congress on Information Technology 2014 - MéxicoWCIT 2014
The World Congress on Information Technology (WCIT), often referred to as the “Olympics” of the ICT Industry, is the biennial flagship event organized, since 1978, by the World Information Technology and Services Alliance (WITSA), the leading consortium of the ICT industry.
This year, Mexico will host the event for the first time in Latin America in alliance with the Federal and State Government of the country and with the IT Industry.
Digital Innovations for Sustainable and Inclusive Development Soren Gigler
This presentation lays out a human-centered approach to the digital transformation. It analyses the conditions under which digital technologies can lead to enhancing the economic and human well-being of local and rural communities. The second section of the presentation provide 7 concrete case studies on how blockchain innovations can directly benefit citizens and poor communities in developing countries.
Professor Gary Gereffi’s presentation focuses on the origins of the Global Value Chain (GVC) framework. It clarifies key GVC concepts and methods, including value chain mapping, value chain governance and value chain upgrading. The presentation concludes by examining the medical devices GVC in Costa Rica to show the GVC of a small country in high tech. Professor Gereffi presented this overview at the World Bank Group, Trade & Competitiveness GVC workshop on technical tools and operations in Washington, DC.
IADB-REDLAS Servicification of Latin American Natural Resources ChainsHumberto Ribeiro
Servicification of Natural Resources Chains - Advancing Public Policies towards Latin American Competitiveness.
Presented by Humberto Luiz Ribeiro (Cornell University) on May 28th, 2015 in Montevideo - Uruguay.
Seminar hosted by IDB (Interamerican Development Bank) and REDLAS (The Latin American Network for Research on Services – RED Latinoamericana de Investigación en Servicios)
World Congress on Information Technology 2014 - MéxicoWCIT 2014
The World Congress on Information Technology (WCIT), often referred to as the “Olympics” of the ICT Industry, is the biennial flagship event organized, since 1978, by the World Information Technology and Services Alliance (WITSA), the leading consortium of the ICT industry.
This year, Mexico will host the event for the first time in Latin America in alliance with the Federal and State Government of the country and with the IT Industry.
Digital Innovations for Sustainable and Inclusive Development Soren Gigler
This presentation lays out a human-centered approach to the digital transformation. It analyses the conditions under which digital technologies can lead to enhancing the economic and human well-being of local and rural communities. The second section of the presentation provide 7 concrete case studies on how blockchain innovations can directly benefit citizens and poor communities in developing countries.
Professor Gary Gereffi’s presentation focuses on the origins of the Global Value Chain (GVC) framework. It clarifies key GVC concepts and methods, including value chain mapping, value chain governance and value chain upgrading. The presentation concludes by examining the medical devices GVC in Costa Rica to show the GVC of a small country in high tech. Professor Gereffi presented this overview at the World Bank Group, Trade & Competitiveness GVC workshop on technical tools and operations in Washington, DC.
Presentation by Somik Lall of the World Bank made at the OECD Regional Development Policy Committee Symposium: Place-based policies: rationale, implementation and policy evaluation, held on 29 October 2020.
More information: http://www.oecd.org/regional/
Big Data Week Kuala Lumpur 2015 Post-Event ReportPeter Kua
Big Data Week Kuala Lumpur 2015 Post-Event Report. Covers:
- Overview and Highlights of Big Data Week KL 2015
- Recap of National BDA Forum on 20 April 2015
- Review of Big Data Week KL 2015 Anchor Event
- Recap of BDWKL Week-long Partner Events
- Testimonials, lessons learned, statistics, photos
SET/2016 - Mais que Inteligentes (ou "Smart"), para prosperar de forma socialmente inclusiva as Cidades precisar ser Brilhantes (ou "Bright")! Nesse artigo, apresentamos essa nova abordagem para promover maior produtividade e bem-estar em nossas cidades com práticas digitais inovadoras.
Artigo da MEMORA S.A. de co-autoria de Humberto Ribeiro, José Marcos Paiva, Sérgio Otero e José Antônio Paiva.
AGO/2016 - Artigo aponta soluções para transformação do atendimento ao público por meio de melhores práticas de gestão e aplicação de soluções digitais.
Artigo da MEMORA S.A. de co-autoria de Humberto Ribeiro, José Marcos Paiva, Sérgio Otero e José Antônio Paiva.
JUL/2016 - Artigo aponta caminhos de solução para a urgente necessidade de ganhos de maturidade na Gestão de Contratos e Aquisições pela Administração Pública.
Artigo da MEMORA S.A. de co-autoria de Humberto Ribeiro, José Marcos Paiva, Sérgio Otero e Marcelo Alves.
Programa SENAI de Negócios Online - módulo 4 - ImplementadoresHumberto Ribeiro
(Mar/2003) Implementando seu e-Business.
Publicação técnica do Serviço Nacional de Aprendizagem Industrial - SENAI.
Produzido por ComTACT Ltda, sob coordenação de Humberto Ribeiro.
Programa SENAI de Negócios Online - módulo 3 - ComprasHumberto Ribeiro
(Mar/2003) Modernizando suas Compras.
Publicação técnica do Serviço Nacional de Aprendizagem Industrial - SENAI.
Produzido por ComTACT Ltda, sob coordenação de Humberto Ribeiro.
Programa SENAI de Negócios Online - módulo 2 - VendasHumberto Ribeiro
(Mar/2003) Modernizando suas Vendas.
Publicação técnica do Serviço Nacional de Aprendizagem Industrial - SENAI.
Produzido por ComTACT Ltda, sob coordenação de Humberto Ribeiro.
(Mar/2003) Impacto do Mundo Online nos Negócios.
Publicação técnica do Serviço Nacional de Aprendizagem Industrial - SENAI.
Produzido por ComTACT Ltda, sob coordenação de Humberto Ribeiro.
A Concepção do Parque Capital Digital em BrasíliaHumberto Ribeiro
(Nov/2015) Relato sobre o início do projeto de se ter em Brasília um parque tecnológico voltado ao empreendedorismo digital inclusivo e sustentável.
Publicação original do SINFOR, organizada pelo jornalista Renato Riella.
http://www.sinfor.org.br/images/publicacoes/LIVRO_PARQUE_TECNOLOGICO_CAPITAL_DIGITAL.pdf
(Jan/2003) Guia Executivo para empreendedores e profissionais ligados à cadeia produtiva da Construção, que orienta sobre a adoção de ferramentas digitais da empresa SuperObra.com para ganhos competitivos das empresas usuárias.
Comércio eletrônico - Novas perspectivas para o seu negócio na era da Inte...Humberto Ribeiro
(Jul/1998) Publicação da CNI/IEL em parceria com o SEBRAE que propiciou ampla divulgação no Brasil do tema "Comércio Eletrônico". Desenvolvi este material com o Prof. Eduardo Moreira da Costa (Harvard), durante a gestão do Dr. Carlos Sérgio Asinelli e da Dra. Gina Gulineli Paladino à frente do IEL Nacional.
(Mar/2002) Logo após a implosão das Torres Gêmeas em NY, que ampliou a turbulência global já experimentada no setor de TI em razão do estouro da bolha das ".COM", o artigo trouxe uma análise sobre o papel das Tecnologias da Informação com vistas a apoiar a retomada da Paz e da Prosperidade na sociedade global.
Publicado na Revista da Sociedade Digital, edição 02, em Março de 2002.
(RSD 04, Set/2002) Uma reflexão sobre o papel das lideranças governamentais quanto à incorporação dos adventos digitais na educação da sociedade. O autor propõe que a construção da nova sociedade inclua a riqueza baseada em bits (intelectual) em adição à baseada em átomos (material).
Artigo publicado na Revista da Sociedade Digital, edição 04, em Setembro/2002.
Collapsing Narratives: Exploring Non-Linearity • a micro report by Rosie WellsRosie Wells
Insight: In a landscape where traditional narrative structures are giving way to fragmented and non-linear forms of storytelling, there lies immense potential for creativity and exploration.
'Collapsing Narratives: Exploring Non-Linearity' is a micro report from Rosie Wells.
Rosie Wells is an Arts & Cultural Strategist uniquely positioned at the intersection of grassroots and mainstream storytelling.
Their work is focused on developing meaningful and lasting connections that can drive social change.
Please download this presentation to enjoy the hyperlinks!
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
Presentatie 8. Joost van der Linde & Daniel Anderton - Eliq 28 mei 2024
Emerging Services - CIPA Colloquium - Cornell University
1. Presented March 19th, 2015 at
Cornell Institute for Public Affairs – CIPA Colloquium
Humberto Ribeiro
Visiting Scholar
Prof. Lourdes Casanova
Academic Supervisor
Emerging Markets Institute
S.C. Johnson Graduate School of Management
Emerging Services
2. What are Services
• An intangible product/commodity that satisfies wants or needs
• Economic activities that produce time, place, form, or psychological utilities
• Economic activities that transforms goods and talent into well-being
Services
Intangible
Perishable
Variable
(Inconsistently
Unique)
Customer
driven
(Involvement)
Inseparable
Customer and Service
Provider CAN be
separated in all
TRADABLE ServicesSources:
Service Management: An Integrated Approach to Supply Chain Management and Operations – Cengiz Haksever, Barry Render (FT Press, 2013)
World Trade Organization – Services Profile 2014
3. What does “Emerging Services” mean?
• Conceptual model in development
Emerging Services
Services
Trade
Growing
Services
(Emerging
Markets)
Innovative
Services
(Developed
Markets)
4. Services Classification
• According to UN Central Products Classification 2.0
0 to 4 - Goods
5 - Constructions and construction services
53 - Constructions
54 - Construction services
6 - Distributive trade services; accommodation,
food and beverage serving services; transport
services; and electricity, gas and water
distribution services
61 - Wholesale trade services
62 - Retail trade services
63 - Accommodation, food and beverage services
64 - Passenger transport services
65 - Freight transport services
66 - Rental services of transport vehicles with operators
67 - Supporting transport services
68 - Postal and courier services
69 - Electricity, gas and water distribution (on own account)
7 - Financial and related services; real estate
services; and rental and leasing services
71 - Financial and related services
72 - Real estate services
73 - Leasing or rental services without operator
8 - Business and production services
81 - Research and development services
82 - Legal and accounting services
83 - Other professional, technical and business services
84 - Telecommunications, broadcasting and information
supply services
85 - Support services
86 - Support services to agriculture, hunting, forestry, fishing,
mining and utilities
87 - Maintenance, repair and installation (except construction)
services
88 - Manufacturing services on physical inputs owned by
others
89 - Other manufacturing services; publishing, printing and
reproduction services; materials recovery services
9 - Community, social and personal services
91 - Public administration and other services provided to the
community as a whole; compulsory social security services
92 - Education services
93 - Human health and social care services
94 - Sewage and waste collection, treatment and disposal and
other environmental protection services
95 - Services of membership organizations
96 - Recreational, cultural and sporting services
97 - Other services
98 - Domestic services
99 - Services provided by extraterritorial organizations and
bodies
Source:
http://unstats.un.org/unsd/cr/registry/regcst.asp?Cl=25 accessed Feb. 9, 2015
5. Are Services Good for the Economy?
• Services growth & Agroindustrial
growth impacting GDP per capita
– Japan grows GDP despite AI decline
– UAE modest GDPpC growth despite high
AI growth
– Nigeria and China high GDPpC growth
while SVC grow stronger than AI
– Mexico and Egypt with good AI growth
had slower GDPpC growth than Turkey
India and Russia, which had similar AI
growth, but higher SVC growth
• Jobs!!
Sources:
The World Bank – Growth of the Services Sector - www.worldbank.org/depweb/beyond/beyondco/beg_09.pdf
The World Bank - http://data.worldbank.org/ accessed Feb 9, 2015
6. More than Cogs
• Macro-policy Example: China focus on Services
Beijing - November 9th to 12th, 2013
Third Plenary Session of the 18th Communist Party of China Central Committee
Since then:
• Lifting price controls
• Changing tax
incentives
• Removing barriers
(telecom, finance)
• Privatizing state
assets
Source:
http://www.xinhuanet.com/english/special/cpcplenum2013/economic.htm accessed Feb. 9, 2015
8. • For Everyone
– Individual Services
• From glasses to cups to watches to family appliances
– Governmental Services
• Security, Governance, Public Services
– Supply-chain Services (Embedded)
• Productivity, Efficiency
• A Few Current Keywords
– Smart Cities
– Web of Things
– Industrial Internet
Innovative Services
9. • Country Ranking by Services GDP
2013 GDP (U$) and % of Services in Total GDP
Growing Services
13,030,848,507,621 United States 77.7
4,259,214,832,234 China 46.1
3,600,205,894,102 Japan 73.2
2,552,647,894,726 Germany 68.4
2,202,659,980,513 France 78.5
2,120,309,409,660 United Kingdom 79.2
1,599,561,105,479 Italy 74.4
1,556,616,771,858 Brazil 69.3
1,293,245,463,560 Canada 70.8
1,253,477,601,515 Russian Federation 59.8
1,103,675,069,588 Australia 70.7
1,070,273,977,423 India 57.0
1,029,325,784,676 Spain 73.9
778,094,185,755 Mexico 61.7
771,063,947,171 Korea, Rep. 59.1
647,625,653,675 Netherlands 75.9
529,747,757,203 Turkey 64.4
504,193,516,455 Switzerland 73.6
421,457,420,276 Sweden 72.7
402,385,064,284 Belgium 76.7
393,728,559,445 Argentina 64.6
346,252,184,253 Indonesia 39.9
333,673,550,988 Poland 63.5
301,266,127,238 Austria 70.3
297,486,232,263 Nigeria 57.0
295,548,640,124 Norway 57.7
281,338,666,667 Saudi Arabia 37.6
254,536,876,154 Denmark 75.8
254,114,793,663 Hong Kong SAR, China 92.7
245,545,335,972 South Africa 70.0
223,026,560,001 Singapore 74.9
214,463,349,292 Colombia 56.7
199,610,988,057 Greece 82.4
188,345,686,198 Finland 70.5
184,311,640,524 Venezuela, RB 42.1
176,091,811,495 Thailand 45.5
174,251,065,656 Portugal 76.7
172,535,565,252 Ireland 74.3
169,855,256,780 Chile 61.3
167,144,555,484 Iran, Islamic Rep. 45.3
162,244,252,422 United Arab Emirates 40.3
157,152,559,586 Malaysia 50.2
156,846,715,989 Philippines 57.7
134,905,921,329 Kazakhstan 58.2
128,316,876,809 New Zealand 69.1
126,734,704,090 Czech Republic 60.7
125,976,667,833 Egypt, Arab Rep. 46.3
124,987,538,541 Pakistan 53.8
111,139,339,441 Ukraine 62.6
104,374,532,217 Peru 51.6
Source: The World Bank - http://data.worldbank.org/ accessed Feb 9, 2015
10. • Hints
– Franchising
– Infrastructure (Energy, Telecom, Logistics, Sewage)
– Family Needs (Insurance, Healthcare, Education)
– Family Desires (Tourism, TV content, Web access)
Growing Services
Source: The World Bank - http://data.worldbank.org/ accessed Feb 9, 2015
11. Services Trade
• Growth & Facts
Source: United Nations Conference on Trade and Development - http://unctad.org/en/conferences/gsf/2013/Pages/Data-on-services.aspx accessed Feb. 9, 2015
1995: WTO
2001: China @WTO
1994:
Commercial
Internet
2008: Global
Financial Crisis
1998: Y2K Bug
& Offshoring
1989:
Berlin Wall
1986:
Perestroika
Major Tradable
Services in 2013:
Travel = U$ 1,200 Bi
Transport = U$ 906 Bi
Financial = U$ 335 Bi
Royalties = U$ 310 Bi
IT Serv. = U$ 285 Bi
Commun.= U$ 120 Bi
Construct = U$ 120 Bi
Insurance = U$ 105 Bi
12. Services Trade
• Gross World Product & Trade
(U$ Billion)
$53,050
$22,543
$4,720
$18,604
$0
$10,000
$20,000
$30,000
$40,000
$50,000
$60,000
Services Goods
GWP 2013 (U$ Bi) Trade 2013 (U$ Bi)
Sources:
United Nations Conference on Trade and Development - http://unctad.org/en/conferences/gsf/2013/Pages/Data-on-services.aspx accessed Feb. 9, 2015
The World Bank - http://data.worldbank.org/ accessed Feb 9, 2015
(8.9%)
(82.5%)
14. Where are the Opportunities?
• Tradability
People flow, internet, globalization… Customers reach out across the globe!
• Innovation
Services can be greatly improved by business models transformation, webification,
digitalization, and other innovation
• Incipiency
Services still have huge untapped marketspace in many regions and segments (Education,
Entertainment, Logistics, etc)
• Outsourcing
Services are, in many cases, still state-owned ventures which are being either deregulated,
granted and/or sold to entrepreneurs
• Social Structure
Transformations in societies provide new opportunities. Social inclusion, gender equality, aging
population are examples
• Fragmentation
Multiple service industries today are still not consolidated for the benefits of scale and/or scope