Emerging Services
Reflections on how Innovative, Growing and Tradable Services will continue to impact the Global Economic and Social Agenda - Presented at Cornell University, Johnson Graduate School of Management
Emerging Services
Reflections on how Innovative, Growing and Tradable Services will continue to impact the Global Economic and Social Agenda - Cornell Institute for Public Affairs Colloquium
OECD Roundtable on Smart Cities and Inclusive GrowthOECDregions
Cities around the world are still battling COVID-19 and shaping their way out of the crisis.
As the world learns to live with the virus, never have digital technologies and innovation been so valuable to help cities navigate the crisis and accelerate the transition towards a more sustainable and resilient future. Both before and during the pandemic, smart city initiatives have flourished around the globe, together with various attempts to develop smart city indices and indicators.
With substantial public funding channelled into smart recovery efforts, it is more critical than ever to assess whether investment in smart cities improves people’s lives. To what extent do smart cities deliver concrete well-being outcomes for all? How can such outcomes be effectively measured, monitored and maximised?
Learn more from our Roundtable: oe.cd/sc-rt
IADB-REDLAS Servicification of Latin American Natural Resources ChainsHumberto Ribeiro
Servicification of Natural Resources Chains - Advancing Public Policies towards Latin American Competitiveness.
Presented by Humberto Luiz Ribeiro (Cornell University) on May 28th, 2015 in Montevideo - Uruguay.
Seminar hosted by IDB (Interamerican Development Bank) and REDLAS (The Latin American Network for Research on Services – RED Latinoamericana de Investigación en Servicios)
World Congress on Information Technology 2014 - MéxicoWCIT 2014
The World Congress on Information Technology (WCIT), often referred to as the “Olympics” of the ICT Industry, is the biennial flagship event organized, since 1978, by the World Information Technology and Services Alliance (WITSA), the leading consortium of the ICT industry.
This year, Mexico will host the event for the first time in Latin America in alliance with the Federal and State Government of the country and with the IT Industry.
Professor Gary Gereffi’s presentation focuses on the origins of the Global Value Chain (GVC) framework. It clarifies key GVC concepts and methods, including value chain mapping, value chain governance and value chain upgrading. The presentation concludes by examining the medical devices GVC in Costa Rica to show the GVC of a small country in high tech. Professor Gereffi presented this overview at the World Bank Group, Trade & Competitiveness GVC workshop on technical tools and operations in Washington, DC.
Emerging Services
Reflections on how Innovative, Growing and Tradable Services will continue to impact the Global Economic and Social Agenda - Cornell Institute for Public Affairs Colloquium
OECD Roundtable on Smart Cities and Inclusive GrowthOECDregions
Cities around the world are still battling COVID-19 and shaping their way out of the crisis.
As the world learns to live with the virus, never have digital technologies and innovation been so valuable to help cities navigate the crisis and accelerate the transition towards a more sustainable and resilient future. Both before and during the pandemic, smart city initiatives have flourished around the globe, together with various attempts to develop smart city indices and indicators.
With substantial public funding channelled into smart recovery efforts, it is more critical than ever to assess whether investment in smart cities improves people’s lives. To what extent do smart cities deliver concrete well-being outcomes for all? How can such outcomes be effectively measured, monitored and maximised?
Learn more from our Roundtable: oe.cd/sc-rt
IADB-REDLAS Servicification of Latin American Natural Resources ChainsHumberto Ribeiro
Servicification of Natural Resources Chains - Advancing Public Policies towards Latin American Competitiveness.
Presented by Humberto Luiz Ribeiro (Cornell University) on May 28th, 2015 in Montevideo - Uruguay.
Seminar hosted by IDB (Interamerican Development Bank) and REDLAS (The Latin American Network for Research on Services – RED Latinoamericana de Investigación en Servicios)
World Congress on Information Technology 2014 - MéxicoWCIT 2014
The World Congress on Information Technology (WCIT), often referred to as the “Olympics” of the ICT Industry, is the biennial flagship event organized, since 1978, by the World Information Technology and Services Alliance (WITSA), the leading consortium of the ICT industry.
This year, Mexico will host the event for the first time in Latin America in alliance with the Federal and State Government of the country and with the IT Industry.
Professor Gary Gereffi’s presentation focuses on the origins of the Global Value Chain (GVC) framework. It clarifies key GVC concepts and methods, including value chain mapping, value chain governance and value chain upgrading. The presentation concludes by examining the medical devices GVC in Costa Rica to show the GVC of a small country in high tech. Professor Gereffi presented this overview at the World Bank Group, Trade & Competitiveness GVC workshop on technical tools and operations in Washington, DC.
Big Data Week Kuala Lumpur 2015 Post-Event ReportPeter Kua
Big Data Week Kuala Lumpur 2015 Post-Event Report. Covers:
- Overview and Highlights of Big Data Week KL 2015
- Recap of National BDA Forum on 20 April 2015
- Review of Big Data Week KL 2015 Anchor Event
- Recap of BDWKL Week-long Partner Events
- Testimonials, lessons learned, statistics, photos
Presentation by ERIA's Senior Policy Fellow, Tan Sri Dr Rebecca Fatima Sta Maria, former Secretary General of Malaysia's Ministry of International Trade and Industry. In this presentation, Dr Rebecca talks about ASEAN's path towards an integrated region and community, the opportunities and challenges faced by ASEAN Economic Community (AEC), as well as ASEAN Centrality.
Former Trade Minister of Indonesia H.E. Mr Gita Wirjawan delivered his Keynote Address on the second day of the 6th Asia Think Tank Summit organised by the Economic Research Institute for ASEAN and East Asia (ERIA) and the Think Tank and Civil Societies Program (TTCSP) of the University of Pennsylvania in Bali, Indonesia on 22 November 2018.
Circulor Economy – How to Shift "Value Creation" through "Sustainability"-Pet...Simba Events
CSR Leadership World 2014 committee, Simba Events, concentrates to bring the whole system from global network to review and exam CSR issues with 360 angle to discover the earnest ways toward a sustainable economy future!
2014全球企业社会责任领袖峰会组委会-上海辛巴商务咨询有限公司,致力于打造一个整合全球CSR体系资源力量,用360度的全视角审视及检测当前及未来的CSR发展议题,共同找到通往可持续发展的商业未来的最佳路径!
Presentation by Somik Lall of the World Bank made at the OECD Regional Development Policy Committee Symposium: Place-based policies: rationale, implementation and policy evaluation, held on 29 October 2020.
More information: http://www.oecd.org/regional/
Presented at World Conference Cold chain - Thaifex 2013. Opportunity and Challenges in emerging markets, case study India. Cold chain development, the need and the success in hand. Market prospects for cold chain in emerging markets with focus on India.
Presentation of CEO Ukrainian cluster alliance Oleksandr Yurchak on the meeting OECD, 21th of Nov 2023. The main topic is about positions of UCA regarding digitalization of SMEs.
G20 “Digital Economy” Task Force Meeting - Andrew Wyckoffinnovationoecd
The OECD Background Report: “Key Issues for the Digital Transformation in the G20”. G20 “Digital Economy”
Task Force Meeting, 13 January 2017, Berlin, Germany
Andy Neely, Director Cambridge Serivce Alliance in conversation with Yassi Mo...ALessio Patatìn
Andy Neely, Director Cambridge Serivce Alliance in conversation with Yassi Moghaddam, Executive Director, ISSIP, Innovating Your Business Model for Service Success
SET/2016 - Mais que Inteligentes (ou "Smart"), para prosperar de forma socialmente inclusiva as Cidades precisar ser Brilhantes (ou "Bright")! Nesse artigo, apresentamos essa nova abordagem para promover maior produtividade e bem-estar em nossas cidades com práticas digitais inovadoras.
Artigo da MEMORA S.A. de co-autoria de Humberto Ribeiro, José Marcos Paiva, Sérgio Otero e José Antônio Paiva.
AGO/2016 - Artigo aponta soluções para transformação do atendimento ao público por meio de melhores práticas de gestão e aplicação de soluções digitais.
Artigo da MEMORA S.A. de co-autoria de Humberto Ribeiro, José Marcos Paiva, Sérgio Otero e José Antônio Paiva.
More Related Content
Similar to Emerging Services - Johnson Graduate School of Management - Cornell University
Big Data Week Kuala Lumpur 2015 Post-Event ReportPeter Kua
Big Data Week Kuala Lumpur 2015 Post-Event Report. Covers:
- Overview and Highlights of Big Data Week KL 2015
- Recap of National BDA Forum on 20 April 2015
- Review of Big Data Week KL 2015 Anchor Event
- Recap of BDWKL Week-long Partner Events
- Testimonials, lessons learned, statistics, photos
Presentation by ERIA's Senior Policy Fellow, Tan Sri Dr Rebecca Fatima Sta Maria, former Secretary General of Malaysia's Ministry of International Trade and Industry. In this presentation, Dr Rebecca talks about ASEAN's path towards an integrated region and community, the opportunities and challenges faced by ASEAN Economic Community (AEC), as well as ASEAN Centrality.
Former Trade Minister of Indonesia H.E. Mr Gita Wirjawan delivered his Keynote Address on the second day of the 6th Asia Think Tank Summit organised by the Economic Research Institute for ASEAN and East Asia (ERIA) and the Think Tank and Civil Societies Program (TTCSP) of the University of Pennsylvania in Bali, Indonesia on 22 November 2018.
Circulor Economy – How to Shift "Value Creation" through "Sustainability"-Pet...Simba Events
CSR Leadership World 2014 committee, Simba Events, concentrates to bring the whole system from global network to review and exam CSR issues with 360 angle to discover the earnest ways toward a sustainable economy future!
2014全球企业社会责任领袖峰会组委会-上海辛巴商务咨询有限公司,致力于打造一个整合全球CSR体系资源力量,用360度的全视角审视及检测当前及未来的CSR发展议题,共同找到通往可持续发展的商业未来的最佳路径!
Presentation by Somik Lall of the World Bank made at the OECD Regional Development Policy Committee Symposium: Place-based policies: rationale, implementation and policy evaluation, held on 29 October 2020.
More information: http://www.oecd.org/regional/
Presented at World Conference Cold chain - Thaifex 2013. Opportunity and Challenges in emerging markets, case study India. Cold chain development, the need and the success in hand. Market prospects for cold chain in emerging markets with focus on India.
Presentation of CEO Ukrainian cluster alliance Oleksandr Yurchak on the meeting OECD, 21th of Nov 2023. The main topic is about positions of UCA regarding digitalization of SMEs.
G20 “Digital Economy” Task Force Meeting - Andrew Wyckoffinnovationoecd
The OECD Background Report: “Key Issues for the Digital Transformation in the G20”. G20 “Digital Economy”
Task Force Meeting, 13 January 2017, Berlin, Germany
Andy Neely, Director Cambridge Serivce Alliance in conversation with Yassi Mo...ALessio Patatìn
Andy Neely, Director Cambridge Serivce Alliance in conversation with Yassi Moghaddam, Executive Director, ISSIP, Innovating Your Business Model for Service Success
SET/2016 - Mais que Inteligentes (ou "Smart"), para prosperar de forma socialmente inclusiva as Cidades precisar ser Brilhantes (ou "Bright")! Nesse artigo, apresentamos essa nova abordagem para promover maior produtividade e bem-estar em nossas cidades com práticas digitais inovadoras.
Artigo da MEMORA S.A. de co-autoria de Humberto Ribeiro, José Marcos Paiva, Sérgio Otero e José Antônio Paiva.
AGO/2016 - Artigo aponta soluções para transformação do atendimento ao público por meio de melhores práticas de gestão e aplicação de soluções digitais.
Artigo da MEMORA S.A. de co-autoria de Humberto Ribeiro, José Marcos Paiva, Sérgio Otero e José Antônio Paiva.
JUL/2016 - Artigo aponta caminhos de solução para a urgente necessidade de ganhos de maturidade na Gestão de Contratos e Aquisições pela Administração Pública.
Artigo da MEMORA S.A. de co-autoria de Humberto Ribeiro, José Marcos Paiva, Sérgio Otero e Marcelo Alves.
Programa SENAI de Negócios Online - módulo 4 - ImplementadoresHumberto Ribeiro
(Mar/2003) Implementando seu e-Business.
Publicação técnica do Serviço Nacional de Aprendizagem Industrial - SENAI.
Produzido por ComTACT Ltda, sob coordenação de Humberto Ribeiro.
Programa SENAI de Negócios Online - módulo 3 - ComprasHumberto Ribeiro
(Mar/2003) Modernizando suas Compras.
Publicação técnica do Serviço Nacional de Aprendizagem Industrial - SENAI.
Produzido por ComTACT Ltda, sob coordenação de Humberto Ribeiro.
Programa SENAI de Negócios Online - módulo 2 - VendasHumberto Ribeiro
(Mar/2003) Modernizando suas Vendas.
Publicação técnica do Serviço Nacional de Aprendizagem Industrial - SENAI.
Produzido por ComTACT Ltda, sob coordenação de Humberto Ribeiro.
(Mar/2003) Impacto do Mundo Online nos Negócios.
Publicação técnica do Serviço Nacional de Aprendizagem Industrial - SENAI.
Produzido por ComTACT Ltda, sob coordenação de Humberto Ribeiro.
A Concepção do Parque Capital Digital em BrasíliaHumberto Ribeiro
(Nov/2015) Relato sobre o início do projeto de se ter em Brasília um parque tecnológico voltado ao empreendedorismo digital inclusivo e sustentável.
Publicação original do SINFOR, organizada pelo jornalista Renato Riella.
http://www.sinfor.org.br/images/publicacoes/LIVRO_PARQUE_TECNOLOGICO_CAPITAL_DIGITAL.pdf
(Jan/2003) Guia Executivo para empreendedores e profissionais ligados à cadeia produtiva da Construção, que orienta sobre a adoção de ferramentas digitais da empresa SuperObra.com para ganhos competitivos das empresas usuárias.
Comércio eletrônico - Novas perspectivas para o seu negócio na era da Inte...Humberto Ribeiro
(Jul/1998) Publicação da CNI/IEL em parceria com o SEBRAE que propiciou ampla divulgação no Brasil do tema "Comércio Eletrônico". Desenvolvi este material com o Prof. Eduardo Moreira da Costa (Harvard), durante a gestão do Dr. Carlos Sérgio Asinelli e da Dra. Gina Gulineli Paladino à frente do IEL Nacional.
(Mar/2002) Logo após a implosão das Torres Gêmeas em NY, que ampliou a turbulência global já experimentada no setor de TI em razão do estouro da bolha das ".COM", o artigo trouxe uma análise sobre o papel das Tecnologias da Informação com vistas a apoiar a retomada da Paz e da Prosperidade na sociedade global.
Publicado na Revista da Sociedade Digital, edição 02, em Março de 2002.
(RSD 04, Set/2002) Uma reflexão sobre o papel das lideranças governamentais quanto à incorporação dos adventos digitais na educação da sociedade. O autor propõe que a construção da nova sociedade inclua a riqueza baseada em bits (intelectual) em adição à baseada em átomos (material).
Artigo publicado na Revista da Sociedade Digital, edição 04, em Setembro/2002.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
Website Link :
https://skyeresidences.com/
https://skyeresidences.com/about-us/
https://skyeresidences.com/gallery/
https://skyeresidences.com/rooms/
https://skyeresidences.com/near-by-attractions/
https://skyeresidences.com/commute/
https://skyeresidences.com/contact/
https://skyeresidences.com/queen-suite-with-sofa-bed/
https://skyeresidences.com/queen-suite-with-sofa-bed-and-balcony/
https://skyeresidences.com/queen-suite-with-sofa-bed-accessible/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-king-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed-accessible/
#Skye Residences Etobicoke, #Skye Residences Near Toronto Airport, #Skye Residences Toronto, #Skye Hotel Toronto, #Skye Hotel Near Toronto Airport, #Hotel Near Toronto Airport, #Near Toronto Airport Accommodation, #Suites Near Toronto Airport, #Etobicoke Suites Near Airport, #Hotel Near Toronto Pearson International Airport, #Toronto Airport Suite Rentals, #Pearson Airport Hotel Suites
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Attending a job Interview for B1 and B2 Englsih learners
Emerging Services - Johnson Graduate School of Management - Cornell University
1. Presented April 8th, 2015 at
S.C. Johnson Graduate School of Management
Emerging Markets Institute
Humberto Ribeiro
Visiting Scholar
Prof. Lourdes Casanova
Academic Supervisor
Emerging Services
2. What are Services
• Intangible products/commodities that satisfy wants or needs
• Economic activities that produce time, place, form, or psychological utilities
• Economic activities that transform goods and talent into well-being
Services
Intangible
Perishable
Variable
(Inconsistently
Unique)
Customer
driven
(Involvement)
Inseparable
Customer and Service
Provider CAN be
separated in all
TRADABLE ServicesSources:
Service Management: An Integrated Approach to Supply Chain Management and Operations – Cengiz Haksever, Barry Render (FT Press, 2013)
World Trade Organization – Services Profile 2014
Definition
3. What does “Emerging Services” mean?
• Conceptual model in development
Emerging Services
Services
Trade
Growing
Services
(Emerging
Markets)
Innovative
Services
(Developed
Markets)
Definition
4. Services Classification
• According to UN Central Products Classification 2.0
0 to 4 - Goods
5 - Constructions and construction services
53 - Constructions
54 - Construction services
6 - Distributive trade services; accommodation,
food and beverage serving services; transport
services; and electricity, gas and water
distribution services
61 - Wholesale trade services
62 - Retail trade services
63 - Accommodation, food and beverage services
64 - Passenger transport services
65 - Freight transport services
66 - Rental services of transport vehicles with operators
67 - Supporting transport services
68 - Postal and courier services
69 - Electricity, gas and water distribution (on own account)
7 - Financial and related services; real estate
services; and rental and leasing services
71 - Financial and related services
72 - Real estate services
73 - Leasing or rental services without operator
8 - Business and production services
81 - Research and development services
82 - Legal and accounting services
83 - Other professional, technical and business services
84 - Telecommunications, broadcasting and information
supply services
85 - Support services
86 - Support services to agriculture, hunting, forestry, fishing,
mining and utilities
87 - Maintenance, repair and installation (except construction)
services
88 - Manufacturing services on physical inputs owned by
others
89 - Other manufacturing services; publishing, printing and
reproduction services; materials recovery services
9 - Community, social and personal services
91 - Public administration and other services provided to the
community as a whole; compulsory social security services
92 - Education services
93 - Human health and social care services
94 - Sewage and waste collection, treatment and disposal and
other environmental protection services
95 - Services of membership organizations
96 - Recreational, cultural and sporting services
97 - Other services
98 - Domestic services
99 - Services provided by extraterritorial organizations and
bodies
Source:
http://unstats.un.org/unsd/cr/registry/regcst.asp?Cl=25 accessed Feb. 9, 2015
Definition
5. Are Services Good for the Economy?
• Services growth & Agroindustrial growth
impacting GDP per capita
– Japan grows GDP despite AI decline
– UAE modest GDPpC growth despite high
AI growth
– Nigeria and China high GDPpC growth
while SVC grow stronger than AI
– Mexico and Egypt with good AI growth
had slower GDPpC growth than Turkey
India and Russia, which had similar AI
growth, but higher SVC growth
• Jobs – final consumer rules!
• 21st Century agenda (global, modern,
green, systemic, pervasive…)
Sources:
The World Bank – Growth of the Services Sector -
www.worldbank.org/depweb/beyond/beyondco/beg_09.pdf
The World Bank - http://data.worldbank.org/ accessed Feb 9, 2015
Definition
6. More than Cogs
• Macro-policy Example: China focus on Services
Beijing - November 9th to 12th, 2013
Third Plenary Session of the 18th Communist Party of China Central Committee
Since then:
• Lifting price controls
• Changing tax
incentives
• Removing barriers
(telecom, finance)
• Privatizing state
assets
Source:
http://www.xinhuanet.com/english/special/cpcplenum2013/economic.htm accessed Feb. 9, 2015
Definition
8. • For Everyone
– Individual Services
• From glasses to cups to watches to family appliances
– Governmental Services
• Security, Governance, Public Services
– Supply-chain Services (Embedded)
• Productivity, Efficiency
• A Few Current Triggers
– Smart Cities
– Web of Things
– Industrial Internet
– Aging Society
– …
Innovative Services
Source:
http://www.nbcnews.com/tech/innovation/teslas-elon-musk-
says-human-driven-cars-may-be-illegal-n325331 accessed Mar.
17, 2015
Innovation
10. • 2013 GDP (U$) and % of Services in Total GDP
Country Ranking by Services GDP
Source: The World Bank - http://data.worldbank.org/ accessed Feb 9, 2015
From 50 Countries GServP Total GDP % Serv
23 are Developed 32,682,960,845,180 43,642,121,112,231 74.9%
27 are Emerging 14,249,475,546,358 26,471,729,562,837 53.8%
Total 46,932,436,391,538 70,113,850,675,069 -
13,030,848,507,621 United States 77.71
4,259,214,832,234 China 46.09
3,600,205,894,102 Japan 73.18
2,552,647,894,726 Germany 68.43
2,202,659,980,513 France 78.49
2,120,309,409,660 United Kingdom 79.16
1,599,561,105,479 Italy 74.42
1,556,616,771,858 Brazil 69.32
1,293,245,463,560 Canada 70.79
1,253,477,601,515 Russian Federation 59.78
1,103,675,069,588 Australia 70.73
1,070,273,977,423 India 57.03
1,029,325,784,676 Spain 73.89
778,094,185,755 Mexico 61.71
771,063,947,171 Korea, Rep. 59.11
647,625,653,675 Netherlands 75.88
529,747,757,203 Turkey 64.44
504,193,516,455 Switzerland 73.56
421,457,420,276 Sweden 72.71
402,385,064,284 Belgium 76.67
393,728,559,445 Argentina 64.56
346,252,184,253 Indonesia 39.87
333,673,550,988 Poland 63.45
301,266,127,238 Austria 70.34
297,486,232,263 Nigeria 57.01
295,548,640,124 Norway 57.66
281,338,666,667 Saudi Arabia 37.59
254,536,876,154 Denmark 75.78
254,114,793,663 Hong Kong SAR, China 92.74
245,545,335,972 South Africa 70.03
223,026,560,001 Singapore 74.86
214,463,349,292 Colombia 56.67
199,610,988,057 Greece 82.41
188,345,686,198 Finland 70.45
184,311,640,524 Venezuela, RB 42.05
176,091,811,495 Thailand 45.47
174,251,065,656 Portugal 76.65
172,535,565,252 Ireland 74.34
169,855,256,780 Chile 61.28
167,144,555,484 Iran, Islamic Rep. 45.31
162,244,252,422 United Arab Emirates 40.33
157,152,559,586 Malaysia 50.18
156,846,715,989 Philippines 57.65
134,905,921,329 Kazakhstan 58.18
128,316,876,809 New Zealand 69.07
126,734,704,090 Czech Republic 60.7
125,976,667,833 Egypt, Arab Rep. 46.32
124,987,538,541 Pakistan 53.81
111,139,339,441 Ukraine 62.64
104,374,532,217 Peru 51.58
Growth
11. • Replication & Franchising of Business Models
• Infrastructure
(Energy, Telecom, Logistics, Sewage)
• Family Demand
– Needs
(Finance&Insurance, Healthcare, Education, Real Estate)
– Desires
(Tourism, Content, Entertainment)
Growing in Breadth and Depth
Growth
12. Services Trade
Source: United Nations Conference on Trade and Development - http://unctad.org/en/conferences/gsf/2013/Pages/Data-on-services.aspx accessed Feb. 9, 2015
1995: WTO
2001: China @WTO
1994:
Commercial
Internet
2008: Global
Financial Crisis
1998: Y2K Bug
& Offshoring
1989:
Berlin Wall
1986:
Perestroika
Major Tradable Services
in 2013:
• Travel = U$ 1,200 Bi
• Transport = U$ 906 Bi
• Financial = U$ 335 Bi
• Royalties = U$ 310 Bi
• IT Serv. = U$ 285 Bi
• Commun.= U$ 120 Bi
• Construct = U$ 120 Bi
• Insurance = U$ 105 Bi
Trade
13. Gross World Product & Trade
• (U$ Billion)
$53,050
$22,543
$4,720
$18,604
$0
$10,000
$20,000
$30,000
$40,000
$50,000
$60,000
Services Goods
GWP 2013 (U$ Bi) Trade 2013 (U$ Bi)
Sources:
United Nations Conference on Trade and Development - http://unctad.org/en/conferences/gsf/2013/Pages/Data-on-services.aspx accessed Feb. 9, 2015
The World Bank - http://data.worldbank.org/ accessed Feb 9, 2015
(8.9%)
(82.5%)
Trade
15. Gold Rush?
• Scenarios
World Economy maintained growth:
Growing Services:
Innovative Services:
Services Trade:
GWP Compound Growth (estimate 13 to 25) 2.6%
GWServP Compound Growth (estimate 13 to 25) 3.1%
With continuous growth, by 2025 GWP is (U$ Bi) 103,170
Total GWP Growth in $ terms (U$ Bi) 29,655
With continuous growth, by 2025 GWServP is (U$ Bi) 76,581
Total GWServP Growth in $ terms (U$ Bi) 24,990
% of GWServP in GWP in 2025 scenario 74.2%
Moving Forward
9.9%
12.3%
14,609
9,889
5,745
4,323Dvlping Services Growth in $ terms (U$ Bi)
Dvlping Services Trade Compound Growth (01 to 13)
Global Services Trade by 2025 (U$ Bi)
Global Services Trade Growth in $ terms (U$ Bi)
Dvlping Services Trade by 2025 (U$ Bi)
Services Trade Compound Growth (01 to 13)
Dvlping What-if Scenario 1 Scenario 2
Dvlping % Services 62.5% 70.0%
GservP Dvlpg would be 20,380,096,875,809 28,501,208,802,398
GDP would be 32,602,350,892,289 40,723,462,818,878
Services Opportunity 6,130,621,329,452 14,251,733,256,040
Tied with the above!
16. Where are the Opportunities?
• Find Gold… or Sell Tools!
• Tradability
People flow, internet, globalization… Customers reach out across the globe!
• Innovation
Services can be greatly improved by business models transformation, webification, digitalization, and
other innovation
• Incipiency
Services still have huge untapped marketspace in many regions and segments (Education,
Entertainment, Logistics, etc)
• Consistency
Quality, certification, training, auditing and other support activities (Services) will ramp-up as fast as
(or even faster than) Services in general
• Outsourcing
Services are, in many cases, still state-owned ventures which are being either deregulated, granted
and/or sold to entrepreneurs
• Social Structure
Transformations in societies provide new opportunities. Social inclusion, gender equality, aging
population are examples
• Fragmentation
Multiple service industries today are still not consolidated for the benefits of scale and/or scope
Moving Forward