Uploaded byPatricia Raymond
Embrace thetiger
The document discusses strategies for engaging in difficult conversations with staff and patients, emphasizing the importance of embracing conflict as a potential for growth. It offers techniques for managing personal responses to confrontation and encourages a shift in perspective, viewing conflict as an opportunity rather than a threat. Through various quotations and personal reflections, the text advocates for proactive engagement, compassion, and understanding in interpersonal interactions.
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Embrace thetiger
- 1. Embrace the Tiger: How to Enjoy Difficult Conversations with Your Staff & Patients Patricia L Raymond MD FACP FACG Rx for Sanity, Norfolk VA RxForSanity.com
- 2. If we don'tchange, we don't grow. If we don't grow, we are not really living. Growth demands a temporary surrender of security. ~ Gail Sheehy Learners agreement RxForSanity.com
- 3. The Sylvia Technique Don’tMirror, Harmonize Whiplash Avoidance/misdirection RxForSanity.com
- 4. A appeaser isone who feeds a crocodile – hoping it will eat him last. ~Winston Churchill RxForSanity.com
- 5. Carefront- Judith Briles “Whenyou ________, I felt ________ because _______ . Was it your intent to _______? STOP: Wait for response In the future, ________ . If there isn’t a change, _______ .” Scripted confrontation RxForSanity.com
- 6. 1. How doyou feel about confrontation? RxForSanity.com
- 7. Interactions with others oftendescribed as attacks • Heart broken • Butt kicked • Ego bruised • Stabbed in the back • Crushed • Stepped on • Left hanging RxForSanity.com
- 8. How do youfeel about confrontation? • Hunker Down • The more I ignore things, the bigger they get. RxForSanity.com
- 9. Embrace the Tiger Returnto Mountain ~Tiger Form Tai Chi, Nam Hoa Temple RxForSanity.com
- 10. Conflict = Danger+ Opportunity Potential Pictogram, p95 qual confront RxForSanity.com
- 11. When women aredepressed they eat or go shopping. Men invade another country. It’s a whole different way of thinking. ~ Elayne Boosler Women p96 UN RxForSanity.com
- 12. Bonobos verses Chimpanzees RxForSanity.com
- 13. No One and Nothing is against me. Car cuts you off in traffic, 2 A phone call RxForSanity.com
- 14. 10 years privatepractice in a group No One and NothingGI Fellowship PGY 2-3 GI Fellowship PGY-1 is against me. Internship/Residency in Internal Medicine Medical School Chemistry Major- hate being in a lab by myself! RxForSanity.com
- 15. Do people– yourspouse, children, colleagues, staff, patients, friends, strangers in the street- hold a measure of your well-being hostage? How comfortable are you with conflict? What kinds of situations put you on the offensive? RxForSanity.com
- 16. 2. Chart your pastconfrontation history (PCH) RxForSanity.com
- 17. What have youdone to avoid conflict? How do you avoid or prevent conflict? What kinds of situations put you on the offensive? RxForSanity.com
- 18. Do your obstacleshave a theme? Have your obstacles made you stronger/wiser, or do you keep doing the same thing over and over? RxForSanity.com
- 19. Insanity: doing the samething over and over again and expecting different results ~ Albert Einstein RxForSanity.com
- 20. 3. Recast conflict as a blessing RxForSanity.com
- 21. Eye of theStorm •Peace, calm, clarity, stillness. •Experience the storm without resisting or fighting it. RxForSanity.com
- 22. “All crises were not meant to be managed. Embrace the chaos.” ~Susan Elizabeth Phillips, Breathing Room RxForSanity.com
- 23. Recast your lifeexperiences Choose to see it differently Be present in the moment RxForSanity.com
- 24. 4. Next Confrontation -Did your sphincters tighten? -Keep trying to see conflict as blessing, potential, opportunity -If that doesn’t work… RxForSanity.com
- 25. Pull up your biggirl panties, & deal with it! ~ A cocktail napkin RxForSanity.com
- 26. Courage is like a muscle. We strengthen it with use. ~ Ruth Gordon RxForSanity.com
- 27. Time to embracethe tiger -Ones you initiate -Ones that are thrust upon you RxForSanity.com
- 28. Embracing the tiger:Ones you start • First, get centered • Second, establish who you are wiling to be in the moment • Select three, and if you can get the other party to commit to three…) RxForSanity.com
- 29. Select three statesof being • Alert • Generous • Appreciative • Gentle • Attentive • Grateful • Clear • Joyous • Compassionate • Kind • Courageous • Loving • Creative • Open • Empowering • Present • Enthusiastic • Receptive • Flexible • Supportive • Focused • Truthful • Vulnerable RxForSanity.com
- 30. Embracing the tiger: Onesthat are thrust upon you • Cultivate non-resistance • Martial arts, yielding • Don’t tense up! Resistance is futile. Non-resistance is fertile. RxForSanity.com
- 31. Embracing the tiger: Onesthat are thrust upon you • Only two sentences for you: Tell me more. What do you need? ~or~ What’s missing for you? Mom work excuse RxForSanity.com
- 32. LISTEN! “attendto them with the ear of your heart…” ~Prologue, Rules of St. Benedict RxForSanity.com
- 33. The Chinese characterfor "listening attentively" • Consists of five characters: - the character for ear - for standing still - for ten - for eye, and - for heart and mind. • Listening attentively means: "When in stillness, one listens with the heart. The ear is worth ten eyes." -- Zen Master Dae Gak, "The Practice of Listening" RxForSanity.com
- 34. Now, Choose yournext tigers! • If you had a magic wand, and could wave it over your staff/patients/colleagues and get them to do any one thing differently, what would you choose and why? • If the people in your office were singing a blues song about their job, what would they be singing about EXACTLY? RxForSanity.com
- 35. It was ahigh counsel that I once heard given to a young person, "Always do what you are afraid to do." ~Ralph Waldo Emerson RxForSanity.com
- 36. You may bedisappointed if you fail, but you are doomed if you don't try. ~ Beverly Sills RxForSanity.com
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- 39. I am notafraid of storms, for I am learning how to sail my ship. ~ Louisa May Alcott RxForSanity.com
- 40. Pull up your biggirl panties, & deal with it! ~ A cocktail napkin RxForSanity.com