From Voice Biometrics Conference San Francisco (May 8-9, 2013): A look into a government initiative to integrate voiceprints into a national ID database enabling qualified citizens to receive aid money, pensions or cast a vote in national elections with just a telephone call. -- Roanne Levitt, Vice President, VoiceTrust eServices Canada Inc.
Demonstration of a consumer voice application connecting the dots between spoken words, strong user authentication and the personalization of mobile devices, applications and services. -- Agnitio
Text Prompted Remote Speaker Authentication : Joint Speech and Speaker Recogn...gt_ebuddy
Joint Speech and Speaker Recognition using Hidden Markov Model/Vector Quantization for speaker independent Speech Recognition and Gaussian Mixture Model for speech independent speaker recognition- used MFCC (Mel-Frequency Cepstral Coefficient) for Feature Extraction (delta,delta delta and energy - 39 coefficients).
Developed in JAVA with client/server Architecture, web interface developed in Adobe Flex.
This project was done at TU, IOE - Pulchowk Campus, Nepal.
For more details visit http://ganeshtiwaridotcomdotnp.blogspot.com
ABSTRACT OF PROJECT>>>
Biometric is physical characteristic unique to each individual. It has a very useful application in authentication and access control.
The designed system is a text-prompted version of voice biometric which incorporates text-independent speaker verification and speaker-independent speech verification system implemented independently. The foundation for this joint system is that the speech signal conveys both the speech content and speaker identity. Such systems are more-secure from playback attack, since the word to speak during authentication is not previously set.
During the course of the project various digital signal processing and pattern classification algorithms were studied. Short time spectral analysis was performed to obtain MFCC, energy and their deltas as feature. Feature extraction module is same for both systems. Speaker modeling was done by GMM and Left to Right Discrete HMM with VQ was used for isolated word modeling. And results of both systems were combined to authenticate the user.
The speech model for each word was pre-trained by using utterance of 45 English words. The speaker model was trained by utterance of about 2 minutes each by 15 speakers. While uttering the individual words, the recognition rate of the speech recognition system is 92 % and speaker recognition system is 66%. For longer duration of utterance (>5sec) the recognition rate of speaker recognition system improves to 78%.
Demonstration of a consumer voice application connecting the dots between spoken words, strong user authentication and the personalization of mobile devices, applications and services. -- Agnitio
Text Prompted Remote Speaker Authentication : Joint Speech and Speaker Recogn...gt_ebuddy
Joint Speech and Speaker Recognition using Hidden Markov Model/Vector Quantization for speaker independent Speech Recognition and Gaussian Mixture Model for speech independent speaker recognition- used MFCC (Mel-Frequency Cepstral Coefficient) for Feature Extraction (delta,delta delta and energy - 39 coefficients).
Developed in JAVA with client/server Architecture, web interface developed in Adobe Flex.
This project was done at TU, IOE - Pulchowk Campus, Nepal.
For more details visit http://ganeshtiwaridotcomdotnp.blogspot.com
ABSTRACT OF PROJECT>>>
Biometric is physical characteristic unique to each individual. It has a very useful application in authentication and access control.
The designed system is a text-prompted version of voice biometric which incorporates text-independent speaker verification and speaker-independent speech verification system implemented independently. The foundation for this joint system is that the speech signal conveys both the speech content and speaker identity. Such systems are more-secure from playback attack, since the word to speak during authentication is not previously set.
During the course of the project various digital signal processing and pattern classification algorithms were studied. Short time spectral analysis was performed to obtain MFCC, energy and their deltas as feature. Feature extraction module is same for both systems. Speaker modeling was done by GMM and Left to Right Discrete HMM with VQ was used for isolated word modeling. And results of both systems were combined to authenticate the user.
The speech model for each word was pre-trained by using utterance of 45 English words. The speaker model was trained by utterance of about 2 minutes each by 15 speakers. While uttering the individual words, the recognition rate of the speech recognition system is 92 % and speaker recognition system is 66%. For longer duration of utterance (>5sec) the recognition rate of speaker recognition system improves to 78%.
Public safety interoperability: an international perspectiveComms Connect
The paper will discuss a wide range of public safety communications interoperability -related issues both with a view to the Canadian/US environment and their relevance to the Australia/New Zealand landscape.
These include:
- Public safety wireless broadband in North America;
- Public safety interoperability strategic planning at the local, regional, state, national and international levels;
- Trends in interoperability technology, including both voice- and data-related issues;
- Next Generation (NG) 911 and its future in Canada and beyond;
- Situational awareness, common/user-defined operating pictures, precision information environments, GIS systems, blue force tracking and location-based services;
- 3D in-door tracking and location for firefighters and public safety responders; and,
- Social media for emergency management (#SMEM).
Inspector (Ret.) Lance Valcour O.O.M, Chair, Law Enforcement Information Management Section International Association of Chiefs of Police
Aligning stakeholders' perspectives in Open Government Data CommunityAdegboyega Ojo
Open Government Data (OGD) has gained momentum and a large number of portals have become available providing all kind of data. There are many practices available and all kind of technologies enabling the opening of data. Yet the field is fragmented and effective use of open data requires knowledge found in different communities. The goal of the proposed workshop is two-fold. First it aims to contribute to better and shared understanding of concerns across core stakeholder groups in the OGD community. Second, it intends to show and discuss how some emerging technological solutions in the social semantic web and linked data technology domain could effectively address some of these concerns when considered as a part of a socio-technical ensemble.
Initial Country Offering: How To Build Government-In-The-Cloud or Country-As-...Vladislav Solodkiy
Overview of blockchain-based GovTech startups and trends by Life.SREDA VC, The BB Fund and Arival bank. Article on CoinTelehraph: https://goo.gl/ea6reR
Paper presented by Dianne Jeans. General Manager, Smart Service Queensland at the Serve You Right Conference, Melbourne, September 15-16, 2011. Smart Service Queensland is the front door to the Queensland Government - delivering service excellence for Queenslanders. Mission - Smart Service Queensland provides the primary point of contact for Queenslanders to access government services through multiple delivery channels
Summary and Q&As from Chris Fechner, Queensland Government Chief Customer and Digital Officer's presentation to the Queensland Digital Industry at the COVID-19 Partners in Technology briefing.
How government service providers should navigate Covid-19 - based on insights...imogenkw
A survey of 2,000 UK consumers shows how government service providers should navigate Covid-19 based on the number of customers avoiding government service provider office locations due to the Coronavirus and those interested in virtual appointments and service by phone or video.
The promise — and potential — of blockchain to drive social impact is massive, but how much of it is hype and how much is reality? This slideshow includes highlights and case studies from the Stanford Graduate School of Business study “Blockchain for Social Impact: Moving Beyond the Hype.” It includes data on the landscape as a whole, as well as spotlights on eight sectors: Agriculture, Democracy, Identity, Energy, Financial Inclusion, Health, Land Rights, and Philanthropy.
Web Accessibility Lawsuit Trends in 20223Play Media
This webinar will cover trends from thousands of ADA lawsuits from 2022 and our predictions, based on the data, of what companies can expect from this litigation landscape for the rest of 2022.
Your existing voice recording infrastructure and metadata can be used in the battle against fraud and to protect your contact center. NICE Systems will show you how existing call recording, call monitoring and analytic fabrics can be leveraged to build the voice prints that become the foundation for voice-based authentication and fraudster detection, as well as how to operationalize voice biometrics to achieve real business value and a compelling ROI. -- Elad Hoffman, Real Time Authentication Solution Manager, NICE Systems
From Voice Biometrics Conference San Francisco (May 8-9, 2013): Deep integration of speech processing and voice verification with mobile and consumer electronic devices promise to deliver on the promise of a vision first presented in the Star Trek series of the early ’60s. In the here-and-now of 2013 we can look at the opportunities suggested by a combination of trigger words, voice biometrics and embedded speech processing. -- Todd Mozer, President, CEO & Chairman of Sensory, Inc.
More Related Content
Similar to e-Government Applications for Voice Authentication
Public safety interoperability: an international perspectiveComms Connect
The paper will discuss a wide range of public safety communications interoperability -related issues both with a view to the Canadian/US environment and their relevance to the Australia/New Zealand landscape.
These include:
- Public safety wireless broadband in North America;
- Public safety interoperability strategic planning at the local, regional, state, national and international levels;
- Trends in interoperability technology, including both voice- and data-related issues;
- Next Generation (NG) 911 and its future in Canada and beyond;
- Situational awareness, common/user-defined operating pictures, precision information environments, GIS systems, blue force tracking and location-based services;
- 3D in-door tracking and location for firefighters and public safety responders; and,
- Social media for emergency management (#SMEM).
Inspector (Ret.) Lance Valcour O.O.M, Chair, Law Enforcement Information Management Section International Association of Chiefs of Police
Aligning stakeholders' perspectives in Open Government Data CommunityAdegboyega Ojo
Open Government Data (OGD) has gained momentum and a large number of portals have become available providing all kind of data. There are many practices available and all kind of technologies enabling the opening of data. Yet the field is fragmented and effective use of open data requires knowledge found in different communities. The goal of the proposed workshop is two-fold. First it aims to contribute to better and shared understanding of concerns across core stakeholder groups in the OGD community. Second, it intends to show and discuss how some emerging technological solutions in the social semantic web and linked data technology domain could effectively address some of these concerns when considered as a part of a socio-technical ensemble.
Initial Country Offering: How To Build Government-In-The-Cloud or Country-As-...Vladislav Solodkiy
Overview of blockchain-based GovTech startups and trends by Life.SREDA VC, The BB Fund and Arival bank. Article on CoinTelehraph: https://goo.gl/ea6reR
Paper presented by Dianne Jeans. General Manager, Smart Service Queensland at the Serve You Right Conference, Melbourne, September 15-16, 2011. Smart Service Queensland is the front door to the Queensland Government - delivering service excellence for Queenslanders. Mission - Smart Service Queensland provides the primary point of contact for Queenslanders to access government services through multiple delivery channels
Summary and Q&As from Chris Fechner, Queensland Government Chief Customer and Digital Officer's presentation to the Queensland Digital Industry at the COVID-19 Partners in Technology briefing.
How government service providers should navigate Covid-19 - based on insights...imogenkw
A survey of 2,000 UK consumers shows how government service providers should navigate Covid-19 based on the number of customers avoiding government service provider office locations due to the Coronavirus and those interested in virtual appointments and service by phone or video.
The promise — and potential — of blockchain to drive social impact is massive, but how much of it is hype and how much is reality? This slideshow includes highlights and case studies from the Stanford Graduate School of Business study “Blockchain for Social Impact: Moving Beyond the Hype.” It includes data on the landscape as a whole, as well as spotlights on eight sectors: Agriculture, Democracy, Identity, Energy, Financial Inclusion, Health, Land Rights, and Philanthropy.
Web Accessibility Lawsuit Trends in 20223Play Media
This webinar will cover trends from thousands of ADA lawsuits from 2022 and our predictions, based on the data, of what companies can expect from this litigation landscape for the rest of 2022.
Your existing voice recording infrastructure and metadata can be used in the battle against fraud and to protect your contact center. NICE Systems will show you how existing call recording, call monitoring and analytic fabrics can be leveraged to build the voice prints that become the foundation for voice-based authentication and fraudster detection, as well as how to operationalize voice biometrics to achieve real business value and a compelling ROI. -- Elad Hoffman, Real Time Authentication Solution Manager, NICE Systems
From Voice Biometrics Conference San Francisco (May 8-9, 2013): Deep integration of speech processing and voice verification with mobile and consumer electronic devices promise to deliver on the promise of a vision first presented in the Star Trek series of the early ’60s. In the here-and-now of 2013 we can look at the opportunities suggested by a combination of trigger words, voice biometrics and embedded speech processing. -- Todd Mozer, President, CEO & Chairman of Sensory, Inc.
From Voice Biometrics Conference San Francisco (May 8-9, 2013): Mobile devices have the potential to be the universal device to make authentication stronger. But a host of challenges stand in the way for mobile security platforms. What are the key enablers and how does voice fit into a comprehensive mobile security strategy? -- Lauren Horaist, Senior Product Marketing Manager, RSA
The Future of Secure, Mobile Authenticationderektop
From Voice Biometrics Conference San Francisco (May 8-9, 2013): Mobile devices have the potential to be the universal device to make authentication stronger. But a host of challenges stand in the way for mobile security platforms. What are the key enablers and how does voice fit into a comprehensive mobile security strategy?
Ollie Whitehouse, Associate Director, NCC Group
From Voice Biometrics Conference San Francisco (May 8-9, 2013): A single factor is seldom enough to establish high confidence levels when identifying a specific individual. Learn how the security services in Ecuador specified and then implemented a system that combines voice biometrics and facial recognition in a unique way to support their law enforcement efforts. -- Alexey Khitrov, Strategic Development Director, Speech Technology Center
The Power of a Black List, the Promise of a White Listderektop
Financial services companies are finding out that they can reduce fraud loss by quickly detecting imposters. But that is just the start of the story. Learn how the combination of multiple factors can lead to lower financial losses. -- Mark Lazar, CEO, Victrio, Inc.
Case Study: Passive Authentication at Barclaysderektop
From Voice Biometrics Conference San Francisco (May 8-9, 2013); Matt Smallman, Client Experience Strategy, Architecture and Change, Wealth and Investment Management, Barclays: Hear how one of the largest global banks deploys voice-based authentication in the background, saving time for Advisors and making a better experience for their clients without compromising security.
From Voice Biometrics Conference San Francisco (May 8-9, 2013): Voice biometrics is playing an increasing role in consumer-facing smart devices. From using your voice to “wake-up” any device or access home alarm controls, to voice-initiated personalized settings for home entertainment systems, unified communications and video analytics.
Steve Jones, Executive Director, Speech FX;
Brian Gannon, SVP of Marketing and Business Development, GEO Semiconductor;
Julia Webb, VP Sales & Marketing, VoiceVault
Case Study: Voice Verification by Mobile Operator Aveaderektop
Avea, a leading GSM operator in Turkey with a customer base of 12.8 million, has implemented a call center voice verification system registering more than one million vocal passwords in the first year.
Voice Biometrics: The Big Picture Gets Biggerderektop
From Voice Biometrics Conference San Francisco (May 8-9, 2013): Opening remarks from Dan Miller (Senior Analyst, Opus Research) taking stock of the past, present and future of voice biometric-based technology and markets.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
4. www.voicetrust.com Confidential - 2013 Slide 4
About VoiceTrust
q Dutch
company
established
in
2000
q Owner:
Ramphastos
Investments
NV
q Innova>ve
-‐
strong
IP
porBolio
q PhD
researchers
on
staff
q Exclusive
rela>onship
with
leading
research
ins>tute
(CRIM)
q Cer>fied
by
Common
Criteria
Voice
Biometrics
-‐
EAL
2
SOF
medium
8. www.voicetrust.com Confidential - 2013 Slide 8
Problem statement
Governments
need
a
reliable
registry
of
their
ci>zens
for:
q Services
(e.g.
healthcare,
welfare,
educa>on,
financial
aid,...)
q Income
Taxes
q Passports,
Visas
and
Licenses
q Financial
disbursements
(e.g.
Pensions)
q Safety
and
Security
9. www.voicetrust.com Confidential - 2013 Slide 9
E-Government Projects
VoiceTrust
e-‐Government
Projects:
q Na>onal
ID
program
q Proof-‐Of-‐LifeTM
q e-‐Services
11. www.voicetrust.com Confidential - 2013 Slide 11
Emerging Nation - Case Study
q 10
million
ci>zens
q 50%
of
ci>zens
do
not
possess
a
Na>onal
ID
q Program
in
place
to
register
ci>zens
and
provide
IDs
q Na>on
was
struck
by
a
natural
disaster
–
ci>zens
lost
their
personal
belongings
(including
IDs)
12. www.voicetrust.com Confidential - 2013 Slide 12
Emerging Nation - Case Study
This
na>onal
ID
program
is
designed
to
enable
ci>zens
to:
1. Par>cipate
in
Gov’t
programs
2. Obtain
a
passport,
license,
visa
3. Get
a
job
4. Go
to
school
5. Vote
6. Acquire
a
>tle
13. www.voicetrust.com Confidential - 2013 Slide 13
Emerging Nation - Case Study
Stakeholders
of
Na7onal
ID
Registry:
q Ministry
of
Jus>ce
q Na>onal
Iden>fica>on
Office
q Na>onal
Archives
q Ministry
of
Finance
(income
taxes)
q Ministry
of
Interior
(passports)
q Central
bank
q Others...
14. www.voicetrust.com Confidential - 2013 Slide 14
Emerging Nation - Case Study
When
a
ci>zen
registers:
1. Their
photo
is
taken
2. Their
fingerprints
are
taken
3. Their
signature
is
recorded
However,
their
voice
is
not
yet
registered
15. www.voicetrust.com Confidential - 2013 Slide 15
Emerging Nation - Case Study
Limita>ons
of
the
current
na>onal
ID
registry
q A
fingerprint
reader
is
required
at
each
loca>on
(cost/infrastructure/IT
personnel)
q Fingerprint
readers
have
a
high
false
rejec>on
rate
for
manual
workers
(cuts,
worn
prints,
dryness,...)
q Reliable
remote
authen>ca>on
is
not
possible
-‐
ci>zens
must
come
into
local
offices
to
have
their
iden>>es
verified
q Corpora>ons
cannot
reliably
verify
a
person’s
iden>ty
(e.g.
when
opening
a
bank
account)
16. www.voicetrust.com Confidential - 2013 Slide 16
Emerging Nation - Case Study
VoiceTrust
partnered
with
a
major
telco
well-‐established
in
the
emerging
na>on
Project:
Add
voice
biometrics
to
the
Na>onal
ID
registry
§ Integrate
an
enrollment
strategy
and
workflow
§ Phase
I:
Voice
biometrics
authen>ca>on
for
o access
to
gov’t
services
(mobile,
online,
telephone
channels)
o aid/disbursements/programs
§ Phase
II:
Passive
verifica>on
in
the
contact
center
§ Phase
III:
Future
services
17. www.voicetrust.com Confidential - 2013 Slide 17
Emerging Nation - Case Study
Challenges:
q Noise
q Channels
(variability)
§ Ci>zens
change/upgrade
devices
over
>me
§ Authen>ca>on
across
different
channels
o Mobile
voice/data
channels
o Landline/Online/VoIP
channels
o On-‐premise
q Illnesses
that
impact
the
vocal
tract
q Replay
agack
preven>on
(fraud)
q Geographically
distributed
infrastructure
q Scalability
–
handling
a
large
number
of
concurrent
requests
at
peak
hours
(e.g.
e-‐vo>ng)
20. www.voicetrust.com Confidential - 2013 Slide 20
Voice Biometrics Engines
VTAura
q Text
Dependent
§ For
op>mal
authen>ca>on
performance
on
dedicated
channels
q Text
Prompted
§ For
op>mal
authen>ca>on
performance
with
randomized
keywords
on
dedicated
channels
q Text
Independent
§ Free
form
speech
on
dedicated
channels
VTAura Lite = Embedded VTAura
21. www.voicetrust.com Confidential - 2013 Slide 21
Voice Biometrics Engines
VTAthena
q Text
Independent
+
language
independent
+
channel
independent
Ideal for
§ passive verification in the contact center
§ identification (fraud list, positive list)
§ fully random pass-phrases
23. www.voicetrust.com Confidential - 2013 Slide 23
Emerging Nation – Case Study
Current
Na7onal
ID
Project
Status
q Project
embraced
by
stakeholders
§ Central
Bank
§ Directorate
General
of
Income
Taxes
§ Directorate
General
of
Na>onal
ID
§ Directorate
General
or
Archives
q Preparing
for
Pilot
q Gathering
informa>on
about
infrastructure,
detailed
requirements,
>melines,
etc.
q Planning,
designing
and
establishing
milestone
deliverables
and
launch
24. www.voicetrust.com Confidential - 2013 Slide 24
Emerging Nation - Case Study
Benefits
of
Na>onal
ID
registry:
q Government
benefits
and
programs
q Passport,
Travel
documents,
licenses
q Educa>onal
Ins>tu>on
admission
q General
enquiries
q Transac>on
authen>ca>on
q Future
services
25. www.voicetrust.com Confidential - 2013 Slide 25
Emerging Nation - Case Study
Benefits
of
voice
biometrics
in
the
Na7onal
ID
registry:
q Convenient:
ability
to
perform
authen>ca>on
remotely
q Simple:
authen>ca>on,
enrollment
q Secure:
an
addi>onal
layer
of
security
q Prevents
Fraud
q Cost
effec7ve:
No
need
for
addi>onal
hardware
infrastructure
q Efficient:
Ci>zens
can
vote
from
anywhere
in
the
world
(reduces
vo>ng
sta>on
costs
as
well)