The document discusses the implementation of e-Government in Russia. It outlines the organizational structure and roles of government bodies involved in the transition. Key steps include developing online government services, improving digital infrastructure, increasing international cooperation, and assessing progress through ratings. The transition aims to improve access and efficiency of public services for citizens while reducing costs and bureaucracy. An example of administrative reform and e-Government development in the Lipetsk region of Russia is also provided.

1. У П РА В И Т Е Л Ь С Т
ОМ ВУ
Н
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
The e-Government
of the Russian Federation

2. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Presence of the e-Government in a network consists, generally
in, available web-page. There can be references on sait of
The government provides more detailed information regarding national The purpose – accomplishment of the public needs Device - realization of completely remote collaboration between
policy and national administration. There are references on archival informa- in reduction of temporary and financial charges on
the ministries or Department of education, Board of Health, citizens and authority under the assignation of government services
tion (for example, documents, forms, reports, laws and norms, bulletins), realization of necessary information transactions
Department of Social safety net, Department of Labour and and municipal services on basis of electronic document flow with
which are easily available for citizens. Websites are multilingual, have
Department of Finance. The most part of information is static,
sections «question-answer»,feedback forms and audio/video capability. individual resident and juridical personality with using modern information-secure technologies
and interactivity with citizens is low. the authority
The Website The Website Extranet Call process- Exchange Instruments
ing center of messages of collaboration Expected practical result - radical cut-back of turns of citizens on
getting numerous paper record and inquiries, and also connected
The purposes of the e-Government with this corrupt practices
G2C G2B G2G G2C G2B G2G
2 Communication
1 Information services services
The basic applied elements
Stages of Unbeatable
4 stage of e-Government e-Government
e-Government Realisation of remote collaboration between citizens and the
authority
3 Transactional services 4 Electronic
c Maintenance of the restricted access of citizens for information
appendices
G2C G2B G2G Necessary Transition to the paperless office in departments
G2C G2B G2G
transformations:
The electronic tender The electronic public The electronic The electronic reg- Transparency of the ascertained performance indicators of the state
health service taxes istration
The eclectronic
signature Perfection of the statutory conditions
Online education The electronic The electronic law
purchases Information support of the activity of public authorities
Change of the educative priorities
The electronic The electronic
The electronic Identification
forms
documents
New principles of formation and budget expenditure
It is considered the most perfect level of e-Government.
The government starts to be transformed by introduction of bilateral contact
The government turns into the institute, corresponding with
between government and citizens. Interaction includes such possibilities
the needs of citizens by path of development of complex Occurence of the environmental quality benchmark
as payment of taxes, claims for obtaining identity card, certificate of Redistribution of the priority competence zones of the govern-
infrastructure, when electronic services and electronic de-
birth, passports and licence renewal, and also other interactions of G2C, ment institutions and social structure
cisions connect in the most imperceptible way the offices
and allows for citizens to have an access to these services circuit-wise
against each other. Web services 2.0 and other interactive
24/7 (twenty-four-hour, daily). All operations occur in an interactive mode.. Change of accents in economy
tools are actively used .
New community values
2 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 3

3. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Continuity and quality of the government Solidarity and cooperation between the government
service, institutions , 1 billion of sick leave certificates, transferred through all-in- On-line payment of penalties
one card.
Calculation of the arbitrary assessment
10 million of remote tax declarations in 2010, an access information about quantity of the remained points
Using of the available facilities на взаимных началах to the personal account with 3-year old history of the tax
The citizen’s user is in the limelight territorial in the driving licence
( infrastructure, resources and tools ), experience and documents
electronic administration, On-line modeling of financial matters
knowledge – are common heritage
Information about one in three movement is brought on An opportunity for on-line recovery of claims for
a web sait about the adress changing administration
Observance of the principles of free stress for each
Equality of access to all providing services,
organization .
There are about 60 new services for
By implementation of the individuals:
Efficiency of electronic administration Desirable criteria from european e-Government in 2010 France saved
experience of designing elements of 10 billion euro
e-Government: For organizations:
1. The reporting and income tax payment. on-line declaration about valued-added tax
2. Administrative charges (the statement, the
Results of work of the France (10 million transactions a year)
notification, payment). International e-Government in 2010 export declaration
(more than 1 million transactions)
3 Valued-added tax (the statement, the
notification, payment). practices of formation an opportunity of sending the application for par-
ticipation in the government contract
4. Electronic registration of the start-up
company, or liquidation of the current. of the e-Government Some facts
an opportunity for on-line request for getting
government subsidy
5. Supplying information in statistical
service.
6. Licenses for import/export.
7. Permissions in the line of environmental At the expense of liquidation paper notification by post
service. 20 base class of electronic services The internal revenue service of Korea annually saves up to 146 Course of the creation 1 million account of users
8. Opportunity management of state million $, and taxpayers up to 300 million $ on the individualized portal for an opportunity
purchase contract.
European Commission Directive 2003/98/ЕС of the on-line compellation to the administrative
authorities : www.mon.service-public.fr
The government of Germany, united all state standards and Further development of a mobile telephony in
governments into unified document called SAGA connection with requirement of access to mobile
Business For citizens services
Departure of SMS for the (about readiness of the
In 2008 the government of Canada GCPedia, as a way of identity card / passport in the Mayor’s Office)
7. The statement about building permission. exchange the cooperative knowledge base among officials
1.Tax return and discharge the income tax. An opportunity of payment the place on parking by
8. File a police report. over all country. GCPedia «starts destroy walls between dint of mobile phone (micro payment)
2. Поиск работы.
9 Consumer services of public libraries. departments»
3. Act of civil status. An opportunity of confirmation the correct filling of
10. Filing in educational institutes.
4. The statement for social care. tax declaration by phone
11. Reporting about residence change.
5. Individual filling out. The European economy can save over 50 billion. euro Development of Internet on-line application on
12. Registration to the hospital or for being at by the introduction of the electronic system of payment
6. Auto-registration. Iphone and Android
a doctor. document
4 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 5

4. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Increasing of the international rating of
tasks of the e-Government Russia on a level of development of the
e-Government
in Russia
Interaction with the international experts, providing
Plan implementation of transition to the actual and full information for ratings
rendering of services in electronic form
Formation of the united entrusted area in the
territory of the Russian Federation
Realization of federal, regional and municipal
services in accordance with periods of
plan’s transition
An opportunity of using for all government services
one and only digimatic signature by citizens
Offering an access of the e-government for
citizens
Exception of necessity for providing
superfluous documents from citizens under the
government service
Development of functionality of a portal of govern-
ment service, development of the mobility, develop-
ment the centers of the public domain, centers of the
telephone support, development of promoting of the Ensuring electronic exchange of information
e-Government among citizens and business between depertments
6 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 7

5. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Scheme for implementation e-Government in Russia
Inter-agency task force of Council Government commission regarding Sub-Committee
the regional development
Presidential Council of
President of Government commission for implementation of
information and communications technologies in
the Russian
development Information society
in the Russian Federation Council of the regional governance and Cumpulsory medical insurance
informatization
Modernization commission Federation Government commission of carrying
out administrative reform
Unified operator of the e-Government
JSC «Rostelecom»
State Council Vice prime minister –
The Chairman of Government Chief of Staff of
Kremlin Chief of Staff of the Russian government of the the Russian Federation
Federation Russian Federation Ministry of Telecom and RF Government Office
Mass Communications in Department of the IT technologies and
Presidential Administration of the Russian Federation communication in the Government
the Russian Federation of the Russian Federation
Economic Department of the e-Government
Development Ministry of Department of state administration, regional
development and local government in the
the Russian Federation Government of the Russian Federation
Department of formation and
Department of the government development of the information society
Regulatory legal act control in economy
Department of the project JSC «All-in-one card»
Methodological management (All-in-one card)
materials
П РА В И Т Е Л Ь С Т
МУ
Constituent entity
ВУ
НО
Commission
ОН
И
ИН
ТР
Expert center of e-Government and
ФОР
ПО ЭЛЕК
of the Russian
МАЦИОНН
Information society
ЕНТР
Infrastructure and off-the shelf Federation
ОМ
ЙЦ
У
Ы
ОБ
ТН
solution
ЩЕ
СТВУ ЭКСПЕР
8 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 9

6. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
changeover from administrative reform to the e-Government through the example of constituent entity of the Russian federation
All drafts of regulations take place in open access for independ- Examination of regulations in according with the FL „„federal budget - 102,5 MIO. RUR. „„federal budget - 10,0 MIO. RUR
ent examination „„regional budget - 182,0 MIO. RUR „„regional budget - 103,8 MIO. RUR.;
№ 210 realises the Civil Service Department of staff „„municipal budget - 47,1 MIO. RUR „„municipal budget - 4,3 MIO. RUR.
management of the Region
in 2006 - 2010 in 2011
Reference of the timeliness in mode on-line moni-
Administrative reform toring system works www.gosservice.region48.ru.
In total 449,7 MIO RUR were allocated from budgets „„services in all spheres of activity
„„services of the teacher in the nursery
of all levels for realization of actions of administra-
in the Lipetsk Region Emphasis on anti-corruption element
tive reform in the Lipetsk Region in 2006 - 2011
„„medical services
„„services of the psychologist
„„services for registration of railway and air tickets.
„„check of taxes payable and penalties of STSI.
Opening of three Multifunctional Centers is planned for December „„access of the visitors of multifunctional center to the search system
2011, the remained Multifunctional Centers will begin their work at «Wait for me»
Regulations serve for citizen of the the beginning of 2012. „„Pilot mode of rendering elecrtonic municipal services for countryman
instruction on receipt of the government
Second stage of administrative reform in services In a completion stage there is a creation of six Multifunctional centers
in the remained municipal corporation (in Yeletsk city, Zadonsk city,in
2006 -2008 - preparation for the formation the Terbunskoe, Hlevenskoe, Krasninskoe, Leo-Tolstoyan provinces)
In each multifunctional center is provided from 180
to 450 demanded of the governmental, municipal and
of the e-Government in the Russian additional services, and their list will extend.
In the municipal regions of Yeletsk, of Lebedyansk, of Lipetsk, of
Federation Regulations Volovskoe, of Dryazninskii, of Dobrovskiy, of Dobrinskiy, of Stanovlyan-
skoe, of Dolgorukovskoe, of Usmansk, of Chaplyginskoe, of Dankovskoe,
of Izmalkovskoe,and in Lipetsk city All Multifunctional centers are created as form of
municipal institutions, but they are acting at the
The administrative reform concept in the Russian There are 14 Multifunctional centers uniformof organizational and legal beginnings which
Federation in 2006 - 2010, approved by the order of the Administrative reform in the Lipetsk work in area: are formed a unified system of multifunctional center
Government of the Russian Federation from 25 October of the region.
2005. N 1789-r. Region Multifunctional center
Results of work of the multifunctional center:
Support and convenience service recipient
rulemaking of the government and municipal services (func-
tions);
In the Lipetsk Region actively used capacity of „„Portal of the system of multifunctional center of the Lipetsk Region „„reduction of terms of the receipt services
the administrative regulations in the rendering (www.mfc48.ru) „„reduction of the interdepartmental red-tape
„„interactive resources of a site management of civil service „„anti-corruption effect at the expense of absence of the direct
providing of the government and municipal services on th- of government services and acting government „„external monitoring, showed a high degree of satisfaction of citizens
functions interaction
eprinciple of «one window» based on multifunctional centers of quality of services in the Multifunctional center of the Lipetsk Region.
providing government and municipal services This indicator reaches 92%. „„disappearance of the demand for activity included in corruptive
„„The centralized system of processing telephone messages from scheme ofintermediaries
101 Administrative procedures are developed and citizens concerning rendering of services is organised in municipal „„minimization of expenses
approved of the providing government services and corporation of region.
providing of the information about government services, ren- There are 14 Сall-centers created on the basis of functional multi-
ƒƒ
fulfillment of state functions
dering in electronic form functional center.
There are 6 assistance centers created on the basis of unified moni-
ƒƒ Financing
10 administrative procedures as methods are
toring serviceof the area (city)
directed in the local government There is a work on development of uniform system of processing
ƒƒ
implementation of the results based management „„The administration of the region annually holds competitions on
compellation of citizens regarding the provision of services of the
governmental and municipal services in Multifunctional centers of budget allocation for support municipal corporation in creation of the
Only it is more than 800 administrative procedures the Lipetsk region. multifunctional centers.
optimization of the function of Government executive bodies are approved ay municipal level. „„The base is put for development of uniform system of the remote ƒƒ 2011 subsidies at a rate of 60,5 MIO RUR are allocated by results of
In
point of public access of the citizens to the governmental (municipal) competition from the regional budget for creation of the multifunctional
services. centers.
placement of the government and municipal order More than 20 regulations are developed and approved ƒƒ this time 50 information-payment terminals of system of multi-
At
functional already function. „„On the current maintenance of the functional multifunctional centers
on state control and 12 approximately regulations of ƒƒ terminals are planned to establish in all municipal corporation
Such the grant also goes annually to the local budgets.
fight corruption realization of the municipal control. of region till 2012. ƒƒ 2011 it adds up to 39,3 MIO. RUR.
In
10 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 11

7. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Authorities of
rendering service
Authorities of
Authorities of rendering rendering service
service
Authorities of
rendering service Unified portal
Regional system of interdepartmental
Certification authority
electronic interaction
Authorities of
rendering service Federal
System of
Interdepartmental
Electronic
Interaction
Authorities of
rendering service
Regional system of interdepart-
mental electronic interaction
Banks
Local government Information system of Federal
Regional segments of portal of Treasury
the government services
12 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 13

8. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Regional infrastructure Unified portal
of e-government
System of order
taking,information
system of rendering
service
Certification authority Branch system System of interdepartmental
electronic interaction
Federal government
Secured path
Regional System of interdepartmental
electronic interaction
Authorities of Authorities of Local
rendering service rendering service government
System of order taking, System of order taking, System of order
informational system of informational system of taking, informational
rendering service rendering service system of rendering
service
Regional segment of portal Method of acting the
of the government services restrict procedure
14 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 15

9. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Compliance of federal and regional segment
All-in-one Digimatic
card Citizens Legal entities signature
Federal Regional segment
segment Personal
computers
The centers of telephone
service Federal Mobile
Portal of government services devices
The centers of public Federal and Consolidated Register
access of government services Multifunctional
center
Field of the interdepart-
mental interaction
Information-
Information system of
Departmental IS payment gateway
the state government
(Federal authority and authority of constituents
territorial form of government) Consistent system of identity
and Compulsory medical
check and identification
insurance
Consistent system of normative-
reference information
Federal Affiliated Regional and municipal
departments Center JSC «Rostelecom» societies departments
16 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 17

10. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Transition to the electronic service
Access to the government services in electronic form
Authorization on
a portal of govern-
ment services
(username/password)
Access variants
Digimatic signature
All-in-one card
Mobile devices
2 2
18 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 19

11. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Possibilities of access for citizens The Federal portal of government
services in Russia epgu.gosuslugi.ru
Transition to electronic service Consistent portal of
government services
Should be presented
74 services
from 20 priority
Categories
designated by government edict
of the Russian Federation
from 17.12.2009 of. № 1993-R.
It is carried out Levels
in 5 stages
Portal start - on December 15, 2009
granting
1 Stage Information about service is placed on a services
On April 1st 2010 the registration of users is begun in a private office
portal of government services. Till December 1st
2010.
2 Stage From portal of government services it is Federal
possible to download the form of an application on Average monthly visit of Portal: . . . . . . . . . . . more than 7 million persons
obtainment of services. Till January 1st 2011. Activated a private office: . . . . . . . . . . . . . . . more than 1 million persons
Regional
3 Stage On the portal of government services it is
possible to send an application on obtainment of (municipal) On the Portal are placed 20 676 services, among them:
service. August 2011 - July 2012. Federal services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 935
4 Stage On the portal of government services it Regional services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 815
is possible to keep a close watch on progress Budgetary
Municipal services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 911
of implementing in the making on application. Other services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
January 2012 - January 2013.
In electronic form are provided 240 services, among them:
5 Stage Government service is provided in Federal services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
electronic виде. August 2012 - January 2014. Regional services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
20 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 21

12. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
All-in-one card of the citizen
The most significant services
All-in-one card of the citizen
Универсальная электронная карта гражданина обеспечивает:
All-in-one card
Public health services
Using for identification of the citizen
„Использование для идентификации
•„
(«the identification appendix»)
гражданина («идентификационное Distant recording to the doctor, replacement of the Compulsory Medical Insurance policy and etc.
zz
(a card - the Cumpulsory Medical Insurance policy)
приложение»)
„„ Access to the receiving of government and
• Доступ к получению Services of pension insurance
municipal services («federal» and «regional»
государственных и муниципальных
appendices in a part of the government Getting of the benefit approach, the choosing of the management company, the information on
zz
услуг («федеральные» и «региональные» a state of the account and etc. (a card - the policy of pension insurance)
services»)
приложения в части госуслуг) Transport services
„Функции платежной банковской («the
•„Functions of the payment bank card
Travel on municipal public transport, including a railway transport, in the long view - payment of
zz
bank appendix»)
карты («банковское приложение») parkings, and travel on paid road and etc.
•„Additional services of others organizations
„Дополнительные услуги иных Payment services
организаций (по выбору гражданина - and
(«for choice of the citizen - others federal
иные федеральные и региональные zz of an existing bank infrastructure (including payment of utilites, duties, penalties and etc.)
Use
regional appendices»)
приложения)
Education services
Filing of an application on entry in educational institution, school photo ID / student ID card and etc.
zz
2
Other state services
Payment of taxes, registration at place of residence, issuing a passport and etc.
zz
Services of other organizations
zz set of services is unlimited, including commercial services and etc.
The
22 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 23

13. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Digimatic signature Mobile applications
Government services and necessity of chip
certification in FSB (Digital signature)
Госуслуги и необходимость сертификации чипа в ФСБ (ЭЦП)
Госуслуги и необходимость сертификации чипа в ФСБ (ЭЦП)
Примеры простой ЭП (без (без
Examples услуг с простой ЭП
имеры услуг с of services with simple electronic
тификации в ФСБ):в ФСБ):
сертификации
signature (without sertification in FSB)
уплата of taxes;
„„Payment
лата налогов; налогов;
„„ of заявлений на получение социальной
подачаan на получение of the social care;
дача заявлений applications on gettingсоциальной
Filing
ощи; помощи; the personal papers (passport of a Russian citizen and
„„Issuing of
выдача личных документов
ыдача личных документов licence);
foreign travel passport, driving
сийский „ загран. и загран. паспорт, водительские
(российский паспорт, водительские
и
„ Proof of technical inspection;
ва); права);
„„Police statement;
техосмотр;
хосмотр; 5%
5%
заявление в милицию;
явление „ милицию; institutions;
в
„ Entering in education
ступление в учебные учебные заведения;
поступление в заведения;
„„Registration at place of residence;
гистрация поof a retirementместу жительства и benefit approach;
регистрация по
„„Award
месту жительстваgetting of the пребывания;
pension and
и пребывания;
тановление и начисление пенсий;пенсий;
установление и начисление Demand the simple electronic signature
услуги здравоохранения.
Public health services;
луги здравоохранения.
„„
Demand the qualified electronic signature
(Digital signature)
имеры с квалифицированной ЭП signature
Примерыwith qualified electronic ЭП
Examples с квалифицированной
Questionable (necessary an addition working
ЦП): (ЭЦП): signature)
(Digital out)
сдача налоговых деклараций;
сдача налоговых деклараций;
Exchange the management company (service of the Pension Fund of
„„ zzRegistration of the tax return;
the Russian Federation); регистрация автомобилей;
регистрация автомобилей;
 замена управляющей компании ПФР);
амена управляющей компании (услуга (услуга ПФР); zzRagistration of cars;
zz регистрацияstatistics гражданского
регистрацияvital актов act...
Registration of the актов гражданского
„ Registry of the the недвижимости и постановка на
„ регистрация real estate постановка на
егистрация недвижимости иand statement on the cadastral
registration;
состояния…
состояния…
кадастровый учет.
астровый учет.
8
8
24 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 25

14. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Possibilities of access for citizens
Consistent network of access to the e-Government
Video camera Loud-speaker
The touch screen
Microphone
The keyboard
Bill acceptor
The receiver of bank cards
The printer of documents
The scanner of documents
The cover lock of infomat
Check printer
It is connected 2 banks
5
2010 — 500 infomats
2015 — more than 100 thousand infomats
within the framework of universal telecom-
munication service
5
5
26 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 527

15. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Formation Problems of the e-Government
Problems on a scale CFD
„„ Priority on conversion of the services in elec- gions increases only. However regions don’t un- uniform system. So there is no search of op- „„ Absence of motivation of governmental authori-
tronic form isn’t defined on basis of a potential derstand how to systematize this process. portunities in the economy of federal budget and ties and local government by the adoption of the
demand from citizens, and by a principle of easy „„ There is no system of monitoring the dynam- integration of the decisions already proved their technology e-Governmet.
feasibility. ics and activity vector of e-Government and need for the region. „„ Absence of qualification of governmental au-
„„ Agressive durations for realization of tasks. development of the information society in „„ There is no general expert scope of interaction thorities and local government necessary for use
„„ There is no professional advanced training of constituents. The attainments are doubtful and of regions, if at hardware level of the measures of technology of the e-government.
governmental and local government employee. overestimated. for interaction are more organize in this case „„ Low computer literacy of citizens.
There is no «card of competences». Persons who „„ As before there is an installation of distribution of experts of the regions are separated and are in „„ Absence of motivation of citizens for conversion
are responsible for the decisions of e-Govern- decisions from the Center, but it is necessary to an orbit of the influenceof their guidance without on receiving services in electronic form
ment and development of the information society get the feedback going with the regions. having opportunity to search the decision with „„ Impossibility to provide legitimacy of information
sometimes don’t have a base of competence in „„ Today regions are the unique doer of the deci- colleagues from other regions probably already in electronic form in the process of through por-
this sphere. sions of e-Government and development of solved such tasks. tal of copies of documents of personalstorage.
„„ There are a double decision. Department who is information society and bear outright liability. „„ there is no opportunity for planning, updating „„ Disagreement of the process amending in nor-
a doer adds parallel, and sometimes they add the Nevertheless federal departments bear supervis- budgets and system analysis of mistakes in the mativ legal base.
mutually exclusive tasks in regions. ing and edictal functions. There are existing general perspective for federal center. „„ Existence of incompatible information in different
„„ As of today regions don’t understand a move- a large number of «coordinating» and «supervis- „„ Lack of qualitative telecommunication infrastruc- informational systems (reference book)
ment vector of the federal center for e-Govern- ing» layers, but the real methodical supporting ture in municipalities. „„ The problem of quality and actuality of informa-
ment and development of information society, realization of e-Government and development of „„ Mistrust of citizens to electronic ways of com- tion is stored in the information system (sordid
but federal center doesn’t see the real situations information society doesn’t occur. munication. datas)
in regions, and the communication flow to the re- „„ There is no analysis of decisions already created „„ Predominance of the actions on PR-support, me-
in regions and opportunities of integration into dia coverage over the realization of current tasks.
Problems on a Federation scale
„„ «Digital unequality» of some constituent entity of providing universality of services for each „„ Careful attention to the project on the part of the „„ Rapid development of elements of an
the RF and getting the priority for development of citizen in wherever country first persons of the state and society infrastructure of the e-Government in the
separate regions „„ Scale of project. So large IT projects „„ Project association is ingrained belief to the separate regions with discrimination to
„„ Processes of creation of infrastructure of the wasn’t realized up to the present moment in citizens with federal authority activity information security maintenance
e-Governmentare separeted, there is no unity and modern Russia, but there are problems such as: „„ Reduction of realization terms of a project „„ Various decisions, various level of working out
consistency in approaches „„ Imperfection of the statutory conditions element and realization of infosecurity platform, various
„„ Observing high risk desintegration elements, „„ Shortage of technical decisions „„ The basis risks of the State – reputation risks level of experts
impossibility of creation national infrastructure, „„ A variety of the system, being included in „„ The project «e-Government» – the social project,
e-Government realized on a nationwide scale
28 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 29

16. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Expert support of the e-Government
The basic functions of the Expert center
Formation of the quarterly expert report on dynam- Conversion of offers and a position in constituent
ics of processes on formation of the e-Government entity of the Russian Federation under the activity Preparing of the expert report regarding development Carrying out of the expert examination of the
and Information society in constituent entity of the of the Council of regional informatization of the of the Information society, planned to consideration regional programs and plans on the development
Russian Federation. Governmental commission by the information at sessions of the Council of regional informatiza- information society in the Russian Federation, but
technology adoption in activity of state body and tion Governmental commission by the information also federal dedicated programme, which contain
local government. technology adoption in activity of the state body the arrangements regarding development Informa-
and local government. tion society in the Russian Federation.
Formation monthly statistics on formation of the
e-Government and development of the Information
society in constituen entity of the Russian Federation. Maintenance of register of the best systems approve
itself in constituents.
Maintenance of the information-analytical and expert
support under the activity inter-agency task force. Cooperation arrangement with the institutes of the
e-Government and Information society in countries
Constinuous employee training and education of of European Union and CIS.
Formation quarterly and annual rating constituent the regional administrations responsible for the e-
entity of the Russian Federation on formation of the Government and Information society in constituents.
e-Government and development of the Information
society.
Solution of the organizational and other ques-
Leading domain-specific card of region of the e- tions, concerning with the attraction for realization
Government and Information society in the organiza- information-analytical and expert work in scientific
Formation and assignation of the unified stance tion of the knowledge base off-the-shelf solution. and other organizations, but also scientists and The organization of educational actions on studying
in the constituent entity of the Russian Federation specialists. the international best practices in sphere of forma-
in sphere of interests of federal departments, who tion of the e-Government and Information society
are responsible for regional informatization. in the constituent entity of the Russian Federation.
Leading domain-specific card of region of the e-
Government and Information society.
Carrying-out of an analysis of practice of realization
Methodical ware, the analysis of the effectiveness and the strategy in the development of the Information
monitoring of interaction of the unified infrastructure society in the Russian Federation, government
operator of the e-Government in constituent entity program of the Russian Federation «Information
of the Russian Federation. Sharing experiences of realization e-Government The assistance to the process of increase the position
and Information society in constituent entity of the society (2011 -2020 years)» and other programs
and projects are in the sphere of development of the Russian Federation in the world ratings on
Russian Federation. the formation of the e-Government, for the purpose
and using information-communicative technolo-
gies, performance evaluation of the attempted of realization one of key tasks of a government
measures, focused on development in the Russian program of the Russian Federation «Informational
Cooperation arrangements between constituent entity society (2011 - 2020 years)».
of the Russian Federation (horizontal interactions). Sharing experiences on successful system instal- Information society.
lation.
30 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 31

17. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
State program tasks of Information Society in 2011
2009 2011 2015 2020
Program Mission
Reception of advantages from using ICT in all spheres of life
Strategy of development Information society
Constituents
The State program «Information society 2011-2020 years»
The
international
Citizens Business The State community
ICT for education, science and teaching personnel for ICT
C o m p o n e n t s I C T and b a r r i e r s of u s i n g I C T
Life improvementof quality
and conditions of development business
ICT-technology
ICT for healthcare and social safety net
Aspects
Infrastructure of the Overcoming
ICT in culture Digital content Services for Information the digital
consumers society barriers
ICT for safety and life-sustaining activity Safety in Information society
Digital economy
Opportunities
E-Government E-Government
Safety in
Increasing
The e-Government the information
living standards
society
Development of IT-industry Development ICT-market andtechnologies. Digital economy IT-branch development
Reduction of a digital inequality constituent entity of the RF
Reduction of a digital inequalityof society. Labour productivity Transparency Place of Russia in the
Infrastructure of the Information society Convenience world ratings
Innovativeness Effectiveness and
Results
Telecommunications infrastructure Mobility controllability Digital independent
Competitive ability Stability and
New opportunities Investment
New opportunities competitive ability of
national economy attractiveness
Digital content
32 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 33

18. П РА В И Т Е Л Ь С Т
МУ ВУ
НО
ОН
И
ИН
ТР
ФОР
ПО ЭЛЕК
The E-Government of the Russian Federation
МАЦИОНН
ЕНТР
ОМ
ЙЦ
У
Ы
ОБ
ТН ЩЕ
СТВУ ЭКСПЕР
Burnish credentials of Russia on the e-Government in the world
The Top-30 countries on a level of development of the
e-Government
Position in a United Nations
rating The Country The review index
1 Republic ofKorea 0.9283 E-Government
2 Netherlands 0.9125 Survey 2012
3 Great Britain 0.8960
E-Government for the People
4 Denmark 0.8889
5 USA 0.8687
6 France 0.8635
7 Sweden 0.8599
8 Norway 0.8593
9 Finland 0.8505
10 Singapore 0.8474
11 Canada 0.8430
12 Australia 0.8390
13 New Zeland 0.8381
14 Liechtenstein 0.8264
15 Switzerland 0.8134
16 Israel 0.8100
17 Germany 0.8079
18 Japan 0.8019
19 Luxembourg 0.8014
20 Estonia 0.7987
21 Austria 0.7840
22 Iceland 0.7835
23 Spain 0.7770
24 Belgium 0.7718
25 Slovenia 0.7492
26 Monaco 0.7468
27 Russia 0.7345
28 United Arab Emirates 0.7344
www.unpan.org/e-government
29 Lithuania 0.7333
30 Croatia 0.7328
34 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 35

19. www.egovexpert.ru
web@egovexpert.ru