The document outlines the various fulfillment solutions offered by Amazon for third-party sellers and vendors, including Fulfillment by Amazon (FBA), Seller Fulfilled Prime (SFP), and Merchant Fulfilled Network (MFN). It details how sellers can manage shipping settings in Seller Central, eligibility criteria for programs, and additional delivery solutions like in-home deliveries and scheduled deliveries. Sellers and vendors can choose fulfillment methods based on business size, product range, and shipping efficiency to enhance customer satisfaction.

1. Amazon Fulfillment
Solutions
Order Shipping Process

2. Fulfillment by Amazon (FBA)
Fulfillment solutions for only sellers (3P)
Fulfillment by Amazon (FBA) provides third-party businesses access to Amazon's
advanced fulfillment network
Sellers send inventory to Amazon fulfillment centers for packing and shipping to
customers
Fees include storage, fulfillment, unplanned services, and returns processing
Sellers can use the Fulfillment by Amazon Revenue Calculator in Seller Central
to estimate FBA fees

3. Seller Fulfilled Prime (SFP):
Fulfillment solutions for only sellers (3P)
Allows sellers to ship directly to U.S. Amazon Prime customers from their own
warehouses
Sellers commit to providing free Two-Day Delivery by displaying the Prime
badge
Amazon offers transportation solutions to maintain the high Prime customer
experience
Eligibility criteria include offering premium shipping, shipping over 99% of
orders on time, and maintaining an order cancellation rate below 0.5%

4. MFN (Merchant Fulfilled Network)
Fulfillment solutions for only sellers (3P)
Sellers handle their own orders and ship products directly to customers using
their own resources
Offers greater control over fulfillment process, particularly beneficial for low-
volume sales, tight margins, or custom packaging
Helps reduce costs and risks for sellers in these categories

5. MCF (Multi-Channel Fulfillment)
Fulfillment solutions for only sellers (3P)
A 3PL solution utilizing Amazon's fulfillment network to support ecommerce
businesses beyond Amazon.com
Enables reliable order fulfillment across various sales channels, ensuring timely
delivery for global businesses

6. Vendor Flex
Fulfillment solutions for only vendors (1P)
An agreement between a vendor and Amazon, allowing a portion of the vendor's
warehouse to serve as an Amazon fulfillment center for processing Amazon orders
Sellers send a portion of their stock to the vendor flex site instead of a standard
fulfillment center
Amazon provides IT hardware; vendor flex site manages secure internet, power, and
basic operational equipment
Benefits include on-site Amazon support, potential revenue and growth, and cost
savings in shipping, handling, and stock holding

7. Direct Fulfillment
Fulfillment solutions for only vendors (1P)
Amazon's drop ship program, enabling vendors to ship directly from their
warehouse to customers
Allows Amazon to offer a product selection without physically owning the
inventory
Individual orders go directly to vendors, who handle picking and packaging
before an Amazon carrier takes over for delivery
Simplifies the supply chain, guards against out-of-stock issues, and minimizes
risks of overstocks and returns

8. Direct Imports
Fulfillment solutions for only vendors (1P)
Amazon's shipping solution for vendors, streamlining the supply chain
Amazon takes charge of picking up products from the port, managing
international transportation, customs, and import duties on behalf of the vendor

9. Additional Programs
Fulfillment solutions for only vendors (1P)
Vendors may receive invitations to various shipping and inventory programs like
Born to Run, Fast Track, PICS, and pallet ordering
To explore eligibility for these solutions, vendors should reach out to their
Amazon vendor manager for more information

10. Managing Shipping Options
Once a selling partner selects an initial fulfillment solution, they can manage their
shipping settings directly in their Seller Central or Vendor Central account.
Seller: Sellers can manage settings such as order cutoff times, weekend delivery
settings, operating days and holidays in the Shipping settings tab of Seller Central
Vendor: Vendors ship products to Amazon's fulfillment centers, where Amazon takes
ownership. Depending on the agreement, two shipping options are available in
Vendor Central:
1. Prepaid: Vendors handle and pay for their own product shipping to an
Amazon fulfillment center.
2. Collect: Amazon covers the cost and arranges shipping for the vendor's
products to an Amazon fulfillment center.

11. Choosing a Fulfillment Solution
Business Size: Determine the appropriate fulfillment method based on your
business's size and order volume; Starting small may allow for in-house shipping,
while expansion may warrant storage space
Product Range: The type and size of products influence the level of support needed
from a fulfillment service; Note that not all shipping options apply to all products,
especially in the case of U.S. shipping limitations
Inventory Tracking: Opt for a solution with robust inventory tracking capabilities to
prevent selling out-of-stock items and ensure accurate reporting
Returns Processing: Establish a streamlined returns process, including inspection,
restocking, and communication with customers, to enhance customer satisfaction
and inform product improvements

12. Choosing a Fulfillment Solution
Customer Service: Decide whether your fulfillment partner will handle
customer inquiries, as some providers offer customer service support while
others do not
Shipping Efficiency: Efficient shipping plays a crucial role in customer
satisfaction. Consider how your chosen solution aligns with your brand's growth
and customer expectations
Storage and Accessibility: Ensure a well-organized, temperature-controlled
storage system for easy access to products once orders are placed
Fulfillment Software: Evaluate whether your business requires specialized
fulfillment software to automate order processing, integrate with ecommerce
systems, and manage operations effectively

13. Additional Amazon Delivery Solutions: Amazon Today
Tailored for businesses with physical stores, showcasing in-store inventory on
Amazon
Offers same-day delivery and in-store pickup through Amazon Flex Driver
delivery partners
Provides built-in customer service, real-time inventory, out-of-stock
management, and capacity controls
Leverages existing technology investments to create a new sales channel,
boosting order volume in retail stores across the country

14. Additional Amazon Delivery Solutions: Secure Locations
Amazon Key In-Home Delivery: Packages and groceries delivered inside your
home or garage
Amazon Key In-Car Delivery: Packages and groceries delivered inside your car
Amazon Hub: Secure locations in partnership with local businesses for package
delivery

15. Amazon Delivery Timing
Amazon Day: Weekly orders delivered on the same day
Release-Date Delivery: Pre-order eligible items for delivery on release date
Weekend Delivery: Available on Saturdays and Sundays in many areas
Scheduled Delivery: Schedule large and bulky item deliveries for customer
convenience

16. Speedy Delivery with Amazon Prime
FREE One-Day Delivery: Next day delivery
FREE Same-Day Delivery: Fast delivery on best sellers and essentials
FREE Same-Day From Stores Near You: Swift delivery from nearby stores
2-Hour Grocery Delivery: Ultrafast delivery of groceries and essentials
FREE Amazon Day Delivery: Accumulate items for free delivery on a chosen day
Amazon Pickup Locations: Secure, convenient pickup options

17. Thank You