The document discusses communication and its key components. It describes communication as involving a sender, message, and receiver. It outlines the steps in the communication process for both the sender and receiver. The sender must know what they want to say, decide how to say it, and monitor the response. The receiver must listen, understand the complete message, and evaluate it. Effective communication is described as being clear, correct, concise, and complete. Barriers to communication like noise are also discussed.