The document discusses communication and its key components. It describes communication as involving a sender, message, and receiver. It outlines the steps in the communication process for both the sender and receiver. The sender must know what they want to say, decide how to say it, and monitor the response. The receiver must listen, understand the complete message, and evaluate it. Effective communication is described as being clear, correct, concise, and complete. Barriers to communication like noise are also discussed.

1. BY
DENIS CHIRCOP
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2.  Communication consists of two or more
persons.
 This can be divided into three different sectors.
 The Sender – the individual who starts the
communication.
 The Message – the idea or issue to be
communicated.
 The Receiver – the individual/s receiving the
message.
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4.  Must have an idea in mind
 Must make order in his/her
thoughts before communicating.
 Must translate his idea and thoughts
into words or gestures.
 Finally transmit the translated
message.
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5.  The Sender must
 Know WHAT s/he wants to say
 Decide WHEN to say it
 Decide WHERE to say it
 HOW best to say it – KISS
 MONITOR Response
 Synchronise Verbal & Non –verbal
signals
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6.  The 5 Cs for Effective communication
are:
 Clear
 Correct
 Concise
 Complete
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7.  CLEAR –
 Be clear in message.
 Minimise number of ideas.
 Easy to understand.
 Not to read between the lines.
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8.  CORRECT –
 Fitsyour audience.
 Jargon fits level of
education/knowledge.
 Check grammatical errors.
 Names & titles.
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9.  CONCISE –
 Stick to the Point.
 Keep it brief.
 Do not repeat.
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10.  COMPLETE –
 Allinformation given.
 The audience know what you
want from them.
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11.  CORTEOUS –
 Friendly
 Open
 Honest
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12.  Interpret what is SEEN or HEARD.
 Record thoughts in his own way end up with
same idea.
 Receiver must listen to
 Obtain information
 Understanding
 For enjoyment
 Learn
 Not only to hear the words said but to
understand the complete message being sent.
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13.  The Receiver must LISTEN
 LOOK INTERESTED
 INQUIRE WITH QUESTIONS
 STAY ON TARGET
 TEST UNDERSTANDING
 EVALUATE MESSAGE
 NEUTRALISE FEELINGS
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14.  A message can be communicated in
different manners;
 Writing – letters, e-mail, memos and
reports.
 Verbal - speaking
 Non-verbal – gestures, signals, body
language.
 Design – pictures and signs.
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16.  Feedback is a skill.
 Horizontal and Vertical direction.
 The purpose if to CONFIRM that message
arrived.
 To IMPROVE the situation or performance.
 The closer you address the issue the better.
 Feedback must be REGULAR.
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17. NOISE
NOISE
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18.  Anything that DISTORTS the message so that
what id received is different from what is
intended by the Sender.
 Some barriers include:
 Cultural barriers
 Noise
 Emotions
 Information overloaded
 Poor listening
 Time & Distance
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19.  Lack of Planning.
 Objectives to be achieved.
 Choice of wrong language.
 Unshared & Un clarified
assumptions.
 Wrong choice of the channel.
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20.  Poor listener
 Inattention
 Mistrust
 Lack of interest
 Bias/Lack of trust
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21. NOISE
NOISE
NOISE
NOISE
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22. DENIS CHIRCOP
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