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BY
             DENIS CHIRCOP

25/02/2013       DENIS CHIRCOP   1
    Communication consists of two or more
      persons.
     This can be divided into three different sectors.
     The Sender – the individual who starts the
      communication.
     The Message – the idea or issue to be
      communicated.
     The Receiver – the individual/s receiving the
      message.

25/02/2013               DENIS CHIRCOP                    2
25/02/2013   DENIS CHIRCOP   3
    Must have an idea in mind
     Must make order in his/her
      thoughts before communicating.
     Must translate his idea and thoughts
      into words or gestures.
     Finally transmit the translated
      message.

25/02/2013         DENIS CHIRCOP             4
    The Sender must
       Know WHAT s/he wants to say
       Decide WHEN to say it
       Decide WHERE to say it
       HOW best to say it – KISS
       MONITOR Response
       Synchronise Verbal & Non –verbal
        signals
25/02/2013          DENIS CHIRCOP          5
    The 5 Cs for Effective communication
      are:
              Clear
              Correct
              Concise
              Complete

25/02/2013               DENIS CHIRCOP       6
 CLEAR        –
        Be clear in message.
        Minimise number of ideas.
        Easy to understand.
        Not to read between the lines.


25/02/2013          DENIS CHIRCOP         7
 CORRECT            –
        Fitsyour audience.
        Jargon fits level of
         education/knowledge.
        Check grammatical errors.
        Names & titles.

25/02/2013         DENIS CHIRCOP     8
 CONCISE            –
        Stick to the Point.
        Keep it brief.
        Do not repeat.




25/02/2013          DENIS CHIRCOP   9
 COMPLETE              –
        Allinformation given.
        The audience know what you
         want from them.



25/02/2013        DENIS CHIRCOP       10
 CORTEOUS                 –
        Friendly
        Open
        Honest



25/02/2013          DENIS CHIRCOP   11
    Interpret what is SEEN or HEARD.
     Record thoughts in his own way end up with
      same idea.
            Receiver must listen to
            Obtain information
            Understanding
            For enjoyment
            Learn


     Not only to hear the words said but to
      understand the complete message being sent.

25/02/2013                      DENIS CHIRCOP       12
    The Receiver must LISTEN
     LOOK INTERESTED
     INQUIRE WITH QUESTIONS
     STAY ON TARGET
     TEST UNDERSTANDING
     EVALUATE MESSAGE
     NEUTRALISE FEELINGS

25/02/2013        DENIS CHIRCOP   13
    A message can be communicated in
      different manners;
       Writing – letters, e-mail, memos and
        reports.
       Verbal - speaking
       Non-verbal – gestures, signals, body
        language.
       Design – pictures and signs.

25/02/2013           DENIS CHIRCOP             14
25/02/2013   DENIS CHIRCOP   15
    Feedback is a skill.
     Horizontal and Vertical direction.
     The purpose if to CONFIRM that message
      arrived.
     To IMPROVE the situation or performance.
     The closer you address the issue the better.
     Feedback must be REGULAR.



25/02/2013              DENIS CHIRCOP                16
NOISE



                                     NOISE




25/02/2013           DENIS CHIRCOP           17
    Anything that DISTORTS the message so that
      what id received is different from what is
      intended by the Sender.
     Some barriers include:
        Cultural barriers
        Noise
        Emotions
        Information overloaded
        Poor listening
        Time & Distance

25/02/2013               DENIS CHIRCOP             18
    Lack of Planning.
     Objectives to be achieved.
     Choice of wrong language.
     Unshared & Un clarified
      assumptions.
     Wrong choice of the channel.


25/02/2013         DENIS CHIRCOP     19
    Poor listener
     Inattention
     Mistrust
     Lack of interest
     Bias/Lack of trust



25/02/2013          DENIS CHIRCOP   20
NOISE
             NOISE



                                            NOISE

                     NOISE




25/02/2013              DENIS CHIRCOP               21
DENIS CHIRCOP

25/02/2013        DENIS CHIRCOP   22

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Effective communication

  • 1. BY DENIS CHIRCOP 25/02/2013 DENIS CHIRCOP 1
  • 2. Communication consists of two or more persons.  This can be divided into three different sectors.  The Sender – the individual who starts the communication.  The Message – the idea or issue to be communicated.  The Receiver – the individual/s receiving the message. 25/02/2013 DENIS CHIRCOP 2
  • 3. 25/02/2013 DENIS CHIRCOP 3
  • 4. Must have an idea in mind  Must make order in his/her thoughts before communicating.  Must translate his idea and thoughts into words or gestures.  Finally transmit the translated message. 25/02/2013 DENIS CHIRCOP 4
  • 5. The Sender must  Know WHAT s/he wants to say  Decide WHEN to say it  Decide WHERE to say it  HOW best to say it – KISS  MONITOR Response  Synchronise Verbal & Non –verbal signals 25/02/2013 DENIS CHIRCOP 5
  • 6. The 5 Cs for Effective communication are:  Clear  Correct  Concise  Complete 25/02/2013 DENIS CHIRCOP 6
  • 7.  CLEAR –  Be clear in message.  Minimise number of ideas.  Easy to understand.  Not to read between the lines. 25/02/2013 DENIS CHIRCOP 7
  • 8.  CORRECT –  Fitsyour audience.  Jargon fits level of education/knowledge.  Check grammatical errors.  Names & titles. 25/02/2013 DENIS CHIRCOP 8
  • 9.  CONCISE –  Stick to the Point.  Keep it brief.  Do not repeat. 25/02/2013 DENIS CHIRCOP 9
  • 10.  COMPLETE –  Allinformation given.  The audience know what you want from them. 25/02/2013 DENIS CHIRCOP 10
  • 11.  CORTEOUS –  Friendly  Open  Honest 25/02/2013 DENIS CHIRCOP 11
  • 12. Interpret what is SEEN or HEARD.  Record thoughts in his own way end up with same idea.  Receiver must listen to  Obtain information  Understanding  For enjoyment  Learn  Not only to hear the words said but to understand the complete message being sent. 25/02/2013 DENIS CHIRCOP 12
  • 13. The Receiver must LISTEN  LOOK INTERESTED  INQUIRE WITH QUESTIONS  STAY ON TARGET  TEST UNDERSTANDING  EVALUATE MESSAGE  NEUTRALISE FEELINGS 25/02/2013 DENIS CHIRCOP 13
  • 14. A message can be communicated in different manners;  Writing – letters, e-mail, memos and reports.  Verbal - speaking  Non-verbal – gestures, signals, body language.  Design – pictures and signs. 25/02/2013 DENIS CHIRCOP 14
  • 15. 25/02/2013 DENIS CHIRCOP 15
  • 16. Feedback is a skill.  Horizontal and Vertical direction.  The purpose if to CONFIRM that message arrived.  To IMPROVE the situation or performance.  The closer you address the issue the better.  Feedback must be REGULAR. 25/02/2013 DENIS CHIRCOP 16
  • 17. NOISE NOISE 25/02/2013 DENIS CHIRCOP 17
  • 18. Anything that DISTORTS the message so that what id received is different from what is intended by the Sender.  Some barriers include:  Cultural barriers  Noise  Emotions  Information overloaded  Poor listening  Time & Distance 25/02/2013 DENIS CHIRCOP 18
  • 19. Lack of Planning.  Objectives to be achieved.  Choice of wrong language.  Unshared & Un clarified assumptions.  Wrong choice of the channel. 25/02/2013 DENIS CHIRCOP 19
  • 20. Poor listener  Inattention  Mistrust  Lack of interest  Bias/Lack of trust 25/02/2013 DENIS CHIRCOP 20
  • 21. NOISE NOISE NOISE NOISE 25/02/2013 DENIS CHIRCOP 21
  • 22. DENIS CHIRCOP 25/02/2013 DENIS CHIRCOP 22