The document outlines a webinar discussing the disruption and disaggregation in education, particularly post-secondary education, driven by various forces like technology and changes in consumer behavior. It draws parallels with other industries that have undergone significant shifts, highlighting the need for traditional education providers to adapt by re-evaluating their core offerings and exploring new business models. The session includes a discussion on the implications of these changes and invites participants to share their insights and questions.

1. Education:
Disaggregated and
Disrupted
Maria Spies – General Manager, Navitas Learning & Teaching Services
Rob Brown – Group Manager, e-Marketing
Webinar Discussions - 3rd / 4th March 2016

2. Today’s Session
 Presenters & Introduction
 Rob Brown and Maria Spies
 Disruption
 The forces of change are about to hit education, starting with post-secondary
education. What are these forces and how are they disrupting other industries? (10
mins)
 Disaggregation
 What is it? Examples from other industries and from education and implications for
‘traditional’ education providers (10 mins)
 Discussion / Q&A
 Open forum for discussion and ideas; post questions in chat (15 mins)

4. We’re in the business
of selling information

6. Information
also wants
to be expensive…

7.  Powerful Graphic

8. Force for change:
Mobile

9. Force for change:
24
7
365

10. Force for change:
Bandwidth

11. Force for change:
Data

12. Disrupted
industry:
Music

13. Disrupted
industry:
News

14. Disrupted
industry:
Knowledge

15. Disrupted
industry:
Movies

16. Disrupted
industry:
Hotels
& Taxis

17. “Uber, the world’s largest
taxi company, owns no
vehicles. Facebook, the
world’s most popular media
owner, creates no content.
Alibaba, the most valuable
retailer, has no inventory.
And Airbnb, the world’s
largest accommodation
provider, owns no real
estate. Something
interesting is happening.”

18. NOITAGERGGASID

20. Value Chain

21. However, banks are not known for being fast movers. Customers are still waiting for
this new banking experience, touted as a revolutionary transformation that will bring
many new features, including anytime and anywhere banking, ultra-fast response
times, and omnipresent advisors. So why don't banks just pick up the pace?
Because it requires more fundamental changes than expected at first sight.
The industry has been in a comfortable position for decades with low customer
turnover, almost no regional competition, good personal relationships and trust as
selling points, and not much intervention from regulators. Staying ahead of the curve
was easy, and there was no pressure to change.
Now, new competitors from adjacent industries and financial technology start-ups
are flooding the market with innovative, technology-driven deviations from the
traditional banking model. And to add insult to injury, customers' attitudes have
fundamentally changed. They are making decisions much faster and have access to
a plethora of offers, leaving financial institutions struggling for customer loyalty.
https://www.atkearney.com/digital-business/ideas-insights

22. Finance industry

23. Freight industry

24. Education Industry

26. What can we do?
Re-examine the core…what are we really good at, what do
we have that we can use in other ways?

27. What can we do?
• Examine current and invest in new business models…
• What is the customer need? Now & in future? How will we
organise ourselves to meet that need?
• Think along the value chain…
• Students ultimately want jobs/better jobs
• Does a combination of our core throw up new possibilities?

28. Education:
Disaggregated and
Disrupted
Discussion / Question & Answer