Q-Post provides an e-citizen courier service in partnership with Hukoomi and the Ministry of Interior to transport personal documents for Qatari citizens. The service involves collecting documents from customers, transporting them to the National Passport Department, picking them up once ready, and delivering them back to customers or their postboxes. Customers apply through the Hukoomi portal and documents are batched and sent to Q-Post as an excel file. The workflow involves collection receipts, manifests, and proof of delivery documents at each stage.

1. Personal Document Service (e-citizen)
e-citizene-citizen..Q-PostQ-Post
Thomas Zachariah, I.T Dept, Q-Post

2. What isWhat is Q-Post e-citizen service?Q-Post e-citizen service?
Personal Document Service (e-citizen)
It’s a Q-Post courier service
done in association with
Hukoomi and Ministry of Interior
to transport Personal Documents
of Qatari Citizens to & from
National Passport Department

3. Q-Post e-citizen serviceQ-Post e-citizen service
What are the materials involved?
Personal Document Service (e-citizen)
PASSPORTS
ID CARDS
CERTIFICATES
OTHER PERSONAL DOCUMENTS

4. Q-PostQ-Post e-citizene-citizen serviceservice
Scope of e-citizen service
Personal Document Service (e-citizen)
Customers use Hukoomi portal to
submit PDS applications to MOI.
MOI web service will notify Hukoomi
GIMO when they are ready to be
delivered.
Hukoomi GIMO will batch these
requests and email it to Q-Post in
excel format.

5. Personal Document Service (e-citizen)

6. Q-Post e-citizen serviceQ-Post e-citizen service
Types of Transactions
Personal Document Service (e-citizen)
 Customer to Customer - Two Way Trip (TT)
(Collection & Delivery)
 NPD to Customer - One way Trip (OT)
(Delivery to customer site)
 NPD to Postbox - PostBox Trip (BT)
(Delivery to Postbox)

7. e-citizene-citizen workflow in nutshell (1)workflow in nutshell (1)
Two way Trips (TT)
Personal Document Service (e-citizen)
 Q-Post uploads data received by e-mail in excel
format to Q-Post Server
Collection
Q-post will print Collection Receipts
Q-post will collect items from customer
Q-post will despatch items to MOI
Delivery
Q-post will print MOI Manifest & PODs
Q-post will pickup items from MOI
Q-post will deliver items to customers

8. e-citizene-citizen workflow in nutshell (2)workflow in nutshell (2)
One way Trip (OT)
Personal Document Service (e-citizen)
Q-Post uploads data received by e-mail in
excel format to Q-Post Server
Door Delivery
Q-post will print MOI Manifest & PODs
Q-post will pickup items from MOI
Q-post will deliver items to customer’s
location

9. e-citizene-citizen workflow in nutshell (3)workflow in nutshell (3)
Post Box Trip (BT)
Personal Document Service (e-citizen)
Q-Post uploads data received by e-mail in
excel format to Q-Post Server
P.O.Box Delivery
Q-post will print MOI Manifest & PODs
Q-post will pickup items from MOI
Q-post will contact customers to collect
items from post office

10. e-citizen servicee-citizen service –– Q-PostQ-Post
Personal Document Service (e-citizen)
ApplicationApplication
WorkflowWorkflow

11. Personal Document Service (e-citizen)

12. Personal Document Service (e-citizen)
Personal Document Service (e-citizen)

13. Personal Document Service (e-citizen)
Personal Document Service (e-citizen)
Collection
From
Customer
e-citizen servicee-citizen service –– Q-PostQ-Post

14. Personal Document Service (e-citizen)
Personal Document Service (e-citizen)

15. Personal Document Service (e-citizen)

16. Personal Document Service (e-citizen)
Collection Receipts (with 2 parts) Q-Post copy & Customer copy

17. Personal Document Service (e-citizen)
Personal Document Service (e-citizen)
Despatch to MOI
e-citizen service –e-citizen service – Q-PostQ-Post

18. Personal Document Service (e-citizen)

19. Personal Document Service (e-citizen)

20. Personal Document Service (e-citizen)

21. Personal Document Service (e-citizen)
Personal Document Service (e-citizen)
Pickup from MOI
e-citizen service – Q-Poste-citizen service – Q-Post

22. Personal Document Service (e-citizen)

23. Personal Document Service (e-citizen)

25. Personal Document Service (e-citizen)
Personal Document Service (e-citizen)
Customer
Delivery
e-citizen service – Q-Poste-citizen service – Q-Post

26. Personal Document Service (e-citizen)

27. Personal Document Service (e-citizen)

29. Personal Document Service (e-citizen)
e-citizen service – Q-Poste-citizen service – Q-Post

30. Personal Document Service (e-citizen)

31. Personal Document Service (e-citizen)

32. Personal Document Service (e-citizen)
e-citizen service – Q-Poste-citizen service – Q-Post