The document outlines 10 customer experience milestones from 2013, including the Affordable Care Act putting customer centricity at the heart of healthcare, retailers embracing "showrooming" instead of avoiding it, and Netflix's successful comeback through improved customer experience. It concludes by noting the notion of banking stands to radically change.

1. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013

2. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
The Affordable Care Act
Puts Customer Centricity
at the Heart of Healthcare
1
Photo Credit: www.csulb.edu

3. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
2
Retailers Embrace
Showrooming Rather
Than Shun It

4. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
3
Photo Credit: www.netflix.com
The Netflix Comeback

5. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
Photo Credit: www.paywithisis.com
ISIS Changes the
Game for Mobile Wallet
4

6. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
5
Telecom Providers and
Utilities Get Proactive
with Customers

7. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
RyanAir Promises to
Improve Customer Service
6
Photo Credit: en.wikipedia.org

8. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
7
Airlines Take
Mobile to the Sky

9. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
Companies Take
Social Service Seriously
8

10. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
Customer Satisfaction
Increases In Laggard
Industries
9

11. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
10
The Notion of Banking
Stands to Radically Change

12. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
Connect
1to1 Media
with
Click here to read the full article,
“The 10 Most Influential Customer Experience Milestones of 2013”