1. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013

2. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
The Affordable Care Act
Puts Customer Centricity
at the Heart of Healthcare
1
Photo Credit: www.csulb.edu

3. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
2
Retailers Embrace
Showrooming Rather
Than Shun It

4. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
3
Photo Credit: www.netflix.com
The Netflix Comeback

5. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
Photo Credit: www.paywithisis.com
ISIS Changes the
Game for Mobile Wallet
4

6. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
5
Telecom Providers and
Utilities Get Proactive
with Customers

7. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
RyanAir Promises to
Improve Customer Service
6
Photo Credit: en.wikipedia.org

8. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
7
Airlines Take
Mobile to the Sky

9. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
Companies Take
Social Service Seriously
8

10. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
Customer Satisfaction
Increases In Laggard
Industries
9

11. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
10
The Notion of Banking
Stands to Radically Change

12. 10
THE
BEST
CUSTOMER
EXPERIENCE
MILESTONES
FROM
2013
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“The 10 Most Influential Customer Experience Milestones of 2013”