Henry Meyer, President and CEO of Scan2Us, was frustrated with his previous telecommunications provider's inability to fix problems. He switched to EarthLink Business in 2006 due to their competitive pricing and excellent customer service. EarthLink Business smoothly handled Scan2Us moving offices twice within 15 months, ensuring no disruption of services both times. EarthLink Business project managers kept Meyer informed and solved issues, demonstrating their commitment to high-quality customer care. Meyer was impressed by EarthLink Business' efficient and cost-effective facilitation of the two office moves.

1. Scan2Us
EarthLink Business™ provides consistent quality service. They
make me feel like I’m one of their most important customers,
which is pretty impressive considering we are a small business
and EarthLink Business deals with many big players.
Henry Meyer: President and CEO
SCAN2US
Customer Care Advantage
Headquartered in Miami, Florida, Scan2Us enables organizations to go paperless by
storing their digital documents in secure, off-site servers available 24/7 via the Internet.
Scan2Us originated in 1996 and today uses Internet browser technology to provide
document storage, helping companies eliminate costs involved with onsite server-based About EarthLink Business
document management systems.
EarthLink Business, the business communications
When Henry Meyer, President and CEO, became frustrated with his previous division of EarthLink, Inc., is one of the nation’s
telecommunications provider’s inability to fix even simple problems, in 2006 he switched largest providers of managed IP services,
integrated communications and equipment
to EarthLink Business. “Not only was EarthLink Business more competitive in price, but solutions to businesses of all sizes across the
they were also well known for their meticulous customer service,” he explained. “I was United States. The company also operates an
tired of getting the runaround. You can imagine how surprised I was to find a company enterprise-class data center, offering cloud
that provided dependable service, saved me money in the long run, and actually cared computing and hosted network and security
about my company.” services. EarthLink Business offers specialized
solutions for many industries, including retail,
healthcare, financial institutions and state
Challenge governments. The combination of a robust
Two years later, Meyer experienced EarthLink Business’ commitment to customer care facilities-based network with a nationwide MPLS
again when Scan2Us moved twice within 15 months. “EarthLink Business handled the first network enables the company to connect
virtually any location in the U.S. using a blend of
move beautifully,” he said. “We gave 45 days notice, and the transition was smooth and access technologies to improve efficiency and
effortless. Then we had to move a second time when we discovered our landlord failed performance. EarthLink Business creates value
to inform us that our new office was in violation of a fire code.” for customers with an ongoing commitment to
network reliability, customer service excellence,
Scan2Us had to vacate the building within 30 days, or face fines from the fire department. and financial stability.
This time they didn’t have the luxury of giving a 45-day notice, but EarthLink Business
came through again.
Solution
“Once again, the move went smoothly,” Meyer said. “There were several EarthLink Business employees at my disposal to answer questions and
troubleshoot. If they ran into an issue, they told me immediately, and solved it. Very few companies offer that level of customer care.”
One problem involved Meyer’s previous provider. “They needed to run a new conduit and pull the cable through so the phone lines would work,” he
said. “They ignored my requests to complete the job again and again, and that’s when EarthLink Business stepped in. EarthLink Business knew the right
people to get the job done and meet the 30-day deadline.”
Results & Benefits
EarthLink Business ensured Meyer that the second move would proceed as smoothly as the first, and all lines were up and running within 30 days. “This
included the T-1 line, which is even more important to us than phone lines because it is responsible for transferring all documents to the remote servers,”
Meyer said. “No one knew we had moved either time because there was no disruption to service.”
For Meyer, the benefits of working with EarthLink Business are straightforward. “They facilitated two moves efficiently and cost-effectively,” he
explained. “The project managers always kept me informed of what was happening and what
was going to happen. They also offered advice along the way, which was always helpful and
very thoughtful. This kind of customer care is unique.”
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