1. South East Retail Newsletter. Vol. 1, Issue 1. February 2016
How good are you with Crosswords? Show us how good you are with Product Knowledge
Puzzle and get featured in our next edition of Eastern Telescope.
HOW TO PLAY
1. Open the Newsletter,
and go to Page 6
2. Print only the Puzzle
(Page 6)
3. Solve the Puzzle.
4. Write your name on the
Print-out
5. Scan the solved Puzzle
6. Send it to Enuguflagship-
shop@etisalat.com.ng and copy
Onyinye Onuigbo.
7. The 1st Correct Answer, Wins.
Quotes of the Month
Real Integrity is doing the
right thing, knowing that
nobody is going to know
whether you did it or not.
– Oprah Winfrey
Be a yardstick of quality.
Some people aren’t used to
an environment where
excellence is expected.
– Steve Jobs
Easy Knowledge
* Knowledge is Power: E-Learning
* New SIM Replacement Policy
Gist Arena
* Ken on Telescope
* Editor in Chief’s Column.
Tips and Tricks
* Health Tips
* Did you know?
* Games
Events/Contest Winners
* Highlight on 2014 ARC Winners
E d i t o r i a l T E A M
EmmanuelUgonnaSixtusOnyinye
Happiness
Goodness
Birthdays/Anniversaries
* Jan/February Celebrants
* Jan/Feb Wedding Anniversaries
* New born highlights
Searchlight
* Aba Mini EEC in Focus
D
ear Team, this is introducing southeast retail monthly
newsletter “Eastern Telescope”. This is aimed at
creating visibility in our territory and showcasing
special moments. I thank all members of our editorial
team and more especially our Office Assistant, Sixtus Nnamdi for
designing this platform.
In all there is one major objective, to improve overall staff
engagement. Enjoy this piece of work.
by Kenneth Iwunna
Territory Manager, Retail Sales South East

2. Page 2
Birthdays/Anniversaries
January Highlights
Kenneth Iwunna
DoB: 4th January
Position: Territory Manager
Location: South East
Amarachi Ezeugwu
DoB: 11th January
Position: Retail Advisor
Location: TK Presidential, Enugu.
Ernest Ezugwu
DoB: 12th January
Position: Retail Advisor
Location: TK Okigwe.
Chizor Ohaegbulam
DoB: 14th January
Position: Retail Advisor
Location: Owerri Mini EEC
Onyekachi Obaji
DoB: 18th January
Position: Retail Advisor
Location: TK Umuahia
Ifeoma Anthony
DoB: 11th January
Position: SIM Reg. Officer
Location: TK Umuahia
Onyinye Onuigbo
DoB: 18th January
Position: Retail Advisor
Location: Enugu Mall EEC
George Ogbonna
DoB: 22nd January
Position: Retail Advisor
Location: Enugu Mall Centre
Chinedu Okoye
DoB: 24th January
Position: Retail Advisor
Location: Owerri Mini EEC
Friday Njoku
DoB: 26th January
Position: Retail Advisor
Location: Owerri Mini EEC
February
Ifunanya Okafor
DoB: 13th February
Position: Retail Advisor
Location: Enugu Flagship EEC
New Born Highlights
Wedding Anniversary
Mr. & Mrs. Jack Onyekachi Nwaigwe
Anniversary: 16th Feb.
South East Newest Couple
Mr. & Mrs. Philip Agbai Ijoma
Wedding: 30th Dec. 2015
Baby Chinonyerem Chima
DoB: 28th Jan. 2016
Gender: Female
Parents: Mr. & Mrs. Benedict Chima Ukachi
Baby Esther Olajide Segun
DoB: 19th Dec. 2015
Gender: Female
Parents: Mr. & Mrs. Segun Olajide
Baby Miracle Nneoma Chidubem
DoB: 30th Jan. 2016
Gender: Female
Parents: Mr. & Mrs. Friday Chidubem Njoku

3. Page 3
Easy Knowledge
KNOWLEDGE IS POWER: E-LEARNING
As learning is a continuous activity and with the evolv-
ing technologies, E-Learning as a platform has come to
bridge the gap created by space, distance and time as a
result of our very busy schedules.
As part of growing our people, Etisalat has over time de-
ployed various courses for the expansion of knowledge
of its personnel through the E-Learning platform.
This is key to enable us stay up to date and to give the
best in terms of our job deliverables and our personal
development.
Have you taken an E-Learning course recently?
Copy and paste the link below on Internet Explorer to
get more information.
http://intranet/hr/elearning/Forms/AllItems.aspx
by Jack Nwaigwe
NEW GUIDELINES FOR SIM REPLACEMENT
 Use of the new SIM replacement form which contains
new information fields such as mother’s maiden name.
All information fields must filled out by the requester.
 SIM replacements done by subscribers (self) would
require the subscriber’s ID attached to the SIM replace-
ment form. Acceptable IDs as defined by NCC guide-
lines, include International Passport, Drivers License,
National Identification Card or Voters identifica-
tion card.
 SIM replacements done by Proxy would require the
following documentation attached to the SIM replace-
ment form:
An affidavit sworn by the owner of the SIM detailing
reasons for the SIM replacement, as well as reasons
for his or her inability to carry out the replacement
A clear copy of the subscriber’s means of identifica-
tion as outlined above.
A clear and valid photo identification of the proxy as
outlined above.
Extract from SIM Replacement Policy Document
Contest Winners
Abiola Adeniran
Winner: Week 17 and 19
2 0 1 4 A R C C h a m p i o n s
Cynthia Inyamah
Winner: Week 17 and 26
Onyinye Onuigbo
Winner: Week 20 & Oct
Chimuanya Nwobodo
Winner: Week 27
Ugonna Ikeme
Winner: Week 24
Matthew Ikpeamaeze
Winner: Week 23 & Sept
Walter Ogbumba
Winner: Week 18
Chinonyerem Nwamuo
Winner: Week 22
Henry Akubue
Winner: Week 25 & 31Emmanuel Nwabuwah
Winner: Week 21
Ifunanya Okafor
Winner: November
Eze Akpa Clinton
Winner: Week 29
Kelechi Onumajuru
Winner: Week 30

4. Page 4
Searchlight
B
arely five years ago, the Centre today known
as Aba Mini EEC opened at Terminus Hotel and
w a s m o v e d t o
CRUNCHIES Fried Chicken
three months later to leverage on
the traffic of the eatery. The two
pioneer staff were Ugonna Ikeme
and Faafa Mokunmbo fondly called
husband and wife.
Expectedly, on February 2012, the
Centre moved from CRUNCHIES
Fried Chicken to its permanent site
at 26,Okigwe Road Aba.
On June 4, 2012.The first manager (Omoyele Kehinde)
aka Olu omo 1 of Abia State joined the team as the Lead-
er. As at the time most of the staff were outsourced.
Within one year of
his leadership
Faafa Mokunbo
moved from RA to
the position of
ECM and Onyinye Onuigbo from SIM Reg. Officer to FTE
in 2013. Also, in 2015 one of the team members
Matthew Ikwuamaeze moved from RA to ECM.
Chinonyerem Nwamuo was converted from ORA to FTE.
On Aba Mini Experience Centre
26 Okigwe Road, Aba, Abia State.
From one small space inside fast food place, Aba Mini
Experience Centre has giving birth to six more Experi-
ence Centres. Which include;
 Mini MPoS7 Aba
 Mini MPoS26 Aba
 Total Kiosk GRA Aba
 Total Kiosk Ehi Rd
 Total Kiosk Umuahia
 Mini MPoS Umuahia
Aba Mini Experience Centre recorded the highest
customer service score in South East Territory in 2015.
Pioneer Staff
Aba Mini Experience Centre Team
Kehinde
Joy Hanna Stephen Paul Benjamin

5. Page 5
Gist Arena
I
am excited to welcome you
to the maiden edition of East-
ern Telescope!! An online
publication produced by the
Southeast for the Southeast and
beyond. This is a forum where we
can all let our hair down and relax
while getting to know some fun,
cool and educative stuff.
From the Tips and Tricks, to the
Searchlight, to the Gist Arena and
to the Easy Knowledge corner, It
promises to be fun-filled while
adding value to our day to day
Customer Experience delivery.
In this maiden edition, Our Gist
Arena features our one and only
TM, Ken. I call him the Man wey
Sabi…..
Wouldn't you like to be featured
in the next edition? Very easy…
Just be the 1st to answer the
crossword puzzle correctly and
who knows? You may be our next
gist maker.
Members of the editorial
board???. You guys rock!!! Thanks
for all your contributions.
Team South East, get ready to be
thrilled!!
We, the editors, will strive always
to keep you engaged. You, the
readers are free to engage with
us. Go on and feed your eyes.
FYI…For Your Inspiration.
Enthusiasm is contagious. Be a
carrier!!!
Happiness Okorie.
Editor in Chief
With Kenneth Iwunna
Territory Manager, Retail Sales South East
What is your best food?
Fried Rice and Chicken.
What do you do to unwind?
Playing with my Kids.
Do you do any sport, if yes, which is your favorite team?
I love football and my favorite team is Chelsea.
What schools did you attend and what did you study?
Mechanical Engineering at UNN and currently studying
MSc. In Information Technology at National Open Uni-
versity of Nigeria.
What is the best advice you have ever received?
Believe in yourself.
What book are you currently reading, if any?
Outliners: The Story of Success by M. Gladwell
What was your first paid job?
Created & Managed an IT unit at Benjack Group Port Harcourt.
If you won 50 Million Naira, what will you do with it?
I will become an employer of labour.
Please give three words that describe your person.
Creative, assertive and focused.
What is your vision for South East Territory in 2016?
My vision is to develop the best people with strong
sales performance achieved through excellent customer
experience delivery.
What is your best fashion?
Jeans and Chinos

6. Find the following words in the Puzzle.
Words are hidden and .
BLANKSIM
CLIQLITE
DOTME
EASYBUSINESS
EASYCLIQ
EASYCREDIT
EASYFLEX
EASYLIFE
EASYPASS
EASYSIM
MICROSIM
MNP
POSTPAID
SOCIALME
TALKZONE
Page 6
Games
...Memory Lane Continues
H
igh blood pressure, also
called hypertension, is a major
risk factor for heart and kidney
diseases, stroke, and heart fail-
ure. It is especially dangerous, because it
often gives no warning signs or symp-
toms. Fortunately, you can find out if you
have high blood pressure by having
your blood pressure checked regularly. If
it is high, you can take steps to lower it.
Just as important, if your blood pressure is
normal, you can learn how to keep it from
r i s i n g .
How Can I Prevent High Blood Pressure?
You can prevent high blood pressure by;
Maintaining a healthy weight: Being over-
weight can make you two to six times
more likely to develop high blood
pressure than if you are at your desir-
able weight. Even small amounts of
weight loss can make a big difference
in helping to prevent and treat high
blood pressure.
Getting regular exercise: People who are
physically active have a lower risk of
getting high blood pressure You don't
have to be a marathon runner to ben-
efit from physical activity. Even light
activities, if done daily, can help lower
your risk.
Reducing salt intake: Often, when people
with high blood pressure cut back on
salt, their blood pressure falls. Cut-
ting back on salt also prevents blood
pressure from rising.
Drinking alcohol in moderation: Drinking
too much alcohol can raise your
blood pressure. To help prevent high
blood pressure, limit how much alco-
hol you drink to no more than two
drinks a day.
Reduce stress: Stress can make blood
pressure go up, and over time may
contribute to the cause of high blood
pressure.
by Goodness Amos
Did You Know? -
Cherophobia is the fear of fun.
It snowed in the Sahara Desert for 30
minutes on the 18th of February, 1979.
The tea-bag was an accidental invention.
This occurred in 1908 when tea merchant
Thomas Sullivan distributed his tea sam-
ples in small, silken bags. His customers,
not understanding that these were sam-
ples, soaked them and suddenly Sullivan
was flooded with orders for his ‘tea bags'!
by Onyinye Onuigbo
Tips and Tricks