SlideShare a Scribd company logo
for Onboarding
Your Host
Patty Ruland
Senior Solutions Consultant
Engage by Cell
About Engage by Cell
● Cloud-based, no downloads
● 8 years in business
● No company in U.S. offers our unique approach
● 4,500 clients throughout the world
○ Bloomberg
○ Michelin
○ Goodwill
○ Kimberly Clark
2 platforms
● Inbound texting
○ Employees text to join a list
● Outbound texting
○ Schedule texts to lists by
calendar date or sequence
● Text chat: 1-on-1 communication
● Create mobile sites on the
fly — feels like an app but
no download
● Store content like videos,
Word docs, PowerPoints,
photos, mp3
● Create engagements
Text messaging Mobile web authoring
We solve the employee
engagement problem
● Email open rates — 25% and falling
● You have libraries full of content
not being viewed
● Your current engagement is
designed for desktop, not mobile
● Consequently, onboarding
is less effective
● Employees feel less connected
and engaged
• General employee
communication
• Training
• Emergency alerts
• Payroll
• Exit interviews
• Onboarding
Ways to use mobile in HR
• Recruiting
• Manager reminders
• Employee feedback
• Store and
access content
• Boost employee morale
What problems does
Engage by Cell
solve for onboarding?
Streamline
your onboarding
process with mobile
● Stakes are high and if not
properly executed, can cause
problems down the road
● New hires want to feel included
● New hires may be confused
and don’t know where to look
for answers
● The only place to turn is the
overworked HR person
We help solve
these challenges
● Reduce anxiety of new hires
and flood of questions
● Everything they need is now on
their phone
● New hires are in different cities
with different start dates — use
mobile to easily keep track
● Relieve your overworked HR
manager by shifting weight
towards mobile
What makes
Engage by Cell
so unique?
● We combine SMS with links to
interactive mobile pages
● You can create SMS drips by
calendar date or sequence to
continually engage
● Mobile web site turns into a
portal of your content
We help increase
employee engagement
with mobile
1. Let employees engage
on their cell phones
2. Push the engagement
action via a text —
employees always click
3. Upload your existing content
onto a mobile website,
accessible to trainees
4. Use mobile website as
a mobile benefits guide
5. Keep engagements digestible
(attention span is 3-5 seconds)
More ways mobile
can boost your
onboarding process
● Employees self-enroll in various
lists by sending a text
● Send a text with a link to the
mobile web platform
● Schedule the sending of text by
calendar date or by sequence
● Mobile web site turns into a portal of
content or links to where you store
content (ie. important documents,
forms or training material)
● Leaderboards add competition
and “gamify” the experience
Onboarding uses
Onboarding uses
BEFORE DAY 1:
Send a welcome message
with videos and info about
the company and the team
BEFORE DAY 1:
Direct new hires to a mobile
web page with welcome
video
Onboarding uses
Onboarding uses
BEFORE DAY 1:
Send new hires a text reminding
them of documents they should
bring in, or direct them to a
mobile page with a checklist
Onboarding uses
BEFORE DAY 1:
Text links to forms the
new hire can complete
prior to beginning work
Onboarding uses
MORNING OF DAY 1:
Send a text message with a
map & directions/parking info
Don’t get lost on the
way to your first day!
Follow this map to our
Prime location. Info on
parking can be found
here: bycell.co/hidk
Onboarding uses
Direct new hires to a mobile web
page with dress code guidelines
Onboarding uses
Send new hires a link to
a mobile site with an
intro to your
organization and HR
handbook
Onboarding uses
During their orientation, invite
them to upload a selfie to
introduce themselves to the
team
Onboarding uses
Send them to a mobile page
with a onboarding checklist
activities they need to
complete
Polling / surveys
● Create polls, surveys
and tests instantly
● Text link to the poll and get
results within minutes
● Employees like the simplicity
and ease (compared to
answering an email and
completing a long survey)
Other ways mobile comes in handy
for your HR team
● Inbound texting
○ Employees opt in
to different lists
● Outbound texting
○ Schedule texts to lists by
calendar date or sequence
● Text chat: 1-on-1 communication
SMS
● Create mobile sites on the fly —
feels like an app but no download
● Store content like videos, Word docs,
Powerpoints, photos, mp3
● Create engagements — quizzes,
polls, leaderboards — fun tasks to
keep them interested
Mobile websites
● Once a number of
candidates have proven
that they are qualified, you
can chat directly with
each of them from within
our texting dashboard
Recruiting
● Get a feel for the
character of a
candidate before a
phone or in-person
interview
● You never have
to use your own
cell phone
● Send a text message alert to all employees
with link to benefits portal
● Can segment messages for ESL employees
● Create a mobile website which houses all
your benefit information — accessible 24/7
● Make updates on-the-fly
● Easy set-up, no need for IT
Benefits portal
● Pre class — text links to watch videos,
complete work
● During classroom — complete polls,
surveys with live screens showing results
● Post — set up “drip” texts to continue
learning over next months, with links to
videos and exercises
Training
Analytics
● Never wonder if new hires
are watching your videos,
reading training materials
or taking quizzes. We track
everything a person does
on the site
● See what time they
interacted, what they
viewed, how they answered
Reports
Try It!
Text ONBOARD
to 56512
Thank you
Patty Ruland
Senior Solutions Consultant, Engage by Cell
patty@engagebycell.com
(415) 615-0150

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Ease the Chaos and Confusion of Onboarding with Mobile

  • 2. Your Host Patty Ruland Senior Solutions Consultant Engage by Cell
  • 3. About Engage by Cell ● Cloud-based, no downloads ● 8 years in business ● No company in U.S. offers our unique approach ● 4,500 clients throughout the world ○ Bloomberg ○ Michelin ○ Goodwill ○ Kimberly Clark
  • 4. 2 platforms ● Inbound texting ○ Employees text to join a list ● Outbound texting ○ Schedule texts to lists by calendar date or sequence ● Text chat: 1-on-1 communication ● Create mobile sites on the fly — feels like an app but no download ● Store content like videos, Word docs, PowerPoints, photos, mp3 ● Create engagements Text messaging Mobile web authoring
  • 5. We solve the employee engagement problem ● Email open rates — 25% and falling ● You have libraries full of content not being viewed ● Your current engagement is designed for desktop, not mobile ● Consequently, onboarding is less effective ● Employees feel less connected and engaged
  • 6. • General employee communication • Training • Emergency alerts • Payroll • Exit interviews • Onboarding Ways to use mobile in HR • Recruiting • Manager reminders • Employee feedback • Store and access content • Boost employee morale
  • 7. What problems does Engage by Cell solve for onboarding?
  • 8. Streamline your onboarding process with mobile ● Stakes are high and if not properly executed, can cause problems down the road ● New hires want to feel included ● New hires may be confused and don’t know where to look for answers ● The only place to turn is the overworked HR person
  • 9. We help solve these challenges ● Reduce anxiety of new hires and flood of questions ● Everything they need is now on their phone ● New hires are in different cities with different start dates — use mobile to easily keep track ● Relieve your overworked HR manager by shifting weight towards mobile
  • 10. What makes Engage by Cell so unique? ● We combine SMS with links to interactive mobile pages ● You can create SMS drips by calendar date or sequence to continually engage ● Mobile web site turns into a portal of your content
  • 11. We help increase employee engagement with mobile 1. Let employees engage on their cell phones 2. Push the engagement action via a text — employees always click 3. Upload your existing content onto a mobile website, accessible to trainees 4. Use mobile website as a mobile benefits guide 5. Keep engagements digestible (attention span is 3-5 seconds)
  • 12. More ways mobile can boost your onboarding process ● Employees self-enroll in various lists by sending a text ● Send a text with a link to the mobile web platform ● Schedule the sending of text by calendar date or by sequence ● Mobile web site turns into a portal of content or links to where you store content (ie. important documents, forms or training material) ● Leaderboards add competition and “gamify” the experience
  • 14. Onboarding uses BEFORE DAY 1: Send a welcome message with videos and info about the company and the team
  • 15. BEFORE DAY 1: Direct new hires to a mobile web page with welcome video Onboarding uses
  • 16. Onboarding uses BEFORE DAY 1: Send new hires a text reminding them of documents they should bring in, or direct them to a mobile page with a checklist
  • 17. Onboarding uses BEFORE DAY 1: Text links to forms the new hire can complete prior to beginning work
  • 18. Onboarding uses MORNING OF DAY 1: Send a text message with a map & directions/parking info Don’t get lost on the way to your first day! Follow this map to our Prime location. Info on parking can be found here: bycell.co/hidk
  • 19. Onboarding uses Direct new hires to a mobile web page with dress code guidelines
  • 20. Onboarding uses Send new hires a link to a mobile site with an intro to your organization and HR handbook
  • 21. Onboarding uses During their orientation, invite them to upload a selfie to introduce themselves to the team
  • 22. Onboarding uses Send them to a mobile page with a onboarding checklist activities they need to complete
  • 23. Polling / surveys ● Create polls, surveys and tests instantly ● Text link to the poll and get results within minutes ● Employees like the simplicity and ease (compared to answering an email and completing a long survey)
  • 24. Other ways mobile comes in handy for your HR team
  • 25. ● Inbound texting ○ Employees opt in to different lists ● Outbound texting ○ Schedule texts to lists by calendar date or sequence ● Text chat: 1-on-1 communication SMS
  • 26. ● Create mobile sites on the fly — feels like an app but no download ● Store content like videos, Word docs, Powerpoints, photos, mp3 ● Create engagements — quizzes, polls, leaderboards — fun tasks to keep them interested Mobile websites
  • 27. ● Once a number of candidates have proven that they are qualified, you can chat directly with each of them from within our texting dashboard Recruiting ● Get a feel for the character of a candidate before a phone or in-person interview ● You never have to use your own cell phone
  • 28. ● Send a text message alert to all employees with link to benefits portal ● Can segment messages for ESL employees ● Create a mobile website which houses all your benefit information — accessible 24/7 ● Make updates on-the-fly ● Easy set-up, no need for IT Benefits portal
  • 29. ● Pre class — text links to watch videos, complete work ● During classroom — complete polls, surveys with live screens showing results ● Post — set up “drip” texts to continue learning over next months, with links to videos and exercises Training
  • 30. Analytics ● Never wonder if new hires are watching your videos, reading training materials or taking quizzes. We track everything a person does on the site ● See what time they interacted, what they viewed, how they answered
  • 33. Thank you Patty Ruland Senior Solutions Consultant, Engage by Cell patty@engagebycell.com (415) 615-0150