This document summarizes the online booking process and facilities available through IRCTC. It outlines how users can create an account to book, cancel, and manage tickets online or through mobile apps and SMS. Tickets can be booked up to 10 per month and payment is made through debit/credit cards or internet banking with additional service charges. The document also details ticket types, cancellation policies, accepted ID cards for travel, and claim procedures for various exigencies like train cancellations or failures.

2. IRCTC ONLINE BOOKING
WEB BASED
(e & i Tickets)
www.irctc.co.in
APP BASED
ANDROID, WIN 8, IOS
SMS BASED
No Need of internet

3. FACTORS MADE IT POSSIBLE
• COMPUTERISATION –PRS
• IT REVOLUTION - INTERNET

4. PROCEDURE
• CREATE ACCOUNT (IRCTC)
• USER ID & PASSWORD ALLOTED
• TIMINGS
• 00:30 - 23:45
• OPENING DAY: 0800 – 23:45

5. FACILITIES
• BOOK TICKET
• CANCEL TICKET
• PRINT TICKET
• FILE TDR
• KNOW HISTORY

6. E-TICKETS – BOOKING
MILESTONES

7. TYPES OF TICKET GENERATED
• FULLY PAID
• SR CITIZEN CONCESSION ALLOWED
• OH CONCESSION ALLOWED – UNIQUE ID
• CONFD/RAC/WL/CK/PT TICKETS ISSUED
• MAX 10 TICKETS PER MONTH

8. RESTRICTIONS
• ON ONE USER ID – BEWEEN 0800-1200
• ONLY ONE TKT CAN BE BOOKED
• ONCE TICKET BOOKED - FORCE LOGOUT

9. FARE PAYMENT
• PAYMENT – DEBIT /CREDIT CARD/
INTERNET BANKING
• SERVICE CHARGES EXTRA
• MRM GENERATED

10. SERVICE CHARGES
• IRCTC
• LOWER CLASS (SL& IIS) : Rs. 20 PER TKT
• UPPER CLASS (FC & AC): Rs. 40 PER TKT
• BANK SERVICE CHARGES: EXTRA

11. OTHER CONDITIONS
• MODIFICATION NOT ALLOWED
• CHANGE OF NAME/BD PT – PRS
COUNTER

12. TRAVEL CONDITIONS
• ERS/VRM/MRM + ORIGINAL ID –
AUTHORITY FOR TRAVEL
• ERS: ELECTRONIC RESERVATION SLIP
• VRM: VIRTUAL RESERVATION MESSAGE
• MRM: MOBILE RESERVATION MESSAGE

13. TRAVEL CONDITIONS
• WITHOUT ORIGNAL ID – TREATED AS TWT
• WITHOUT ERS/VRM HOLDING ORIGINAL ID
– PENALTY RS.50/- PER TICKET
• FULLY WAITLISTED – TREATED AS TWT

14. ACCEPTED PHOTO ID CARDS
1. Voter ID
2. Driving License
3. PAN Card
4. Passport
5. Photo ID issued by State/Central Govt having Serial No.s
6. Student ID card issued by Recognised Institutions
7. Nationalised Banks Pass Book with Photo
8. Credit Card issued by bank with laminated Photo
9. Unique ID “AADHAR” Card
10.Photo ID having serial numbers issued by Public Sector
undertakings of State/Central Government, District
Administration, Municipal Bodies.

15. CANCELLATION
• UPTO CHART PREPARATION
• FULLY CONFD
• PARTIALLY CONFD
• FULLY WAITLIST

16. CANCELLATION
• AFTER CHART PREPARATION
• FULLY CONFD –FILE O/L TDR – 2 HRS
• PARTIALLY CONFD –FILE O/L TDR -2 HRS
• FULLY WAITLIST- AUTO CANCELLED

17. EXIGENCIES CONDITIONS
• JOURNEY EXIGENCIES
• TRAIN CANCELLED – AUTO REFUND
• LATE RUNNING (> 3Hrs) – FILE TDR
BEFORE DEP
• LESS NO. OF PERSON TRAVELLED
• FAILURE OF AC
• FORCED TO TRAVEL IN LOWER CLASS-
OBTAIN CERTIFICATE TTE- FILE O/L TDR

18. ON THE ANVIL
• CONCESSIONAL BOOKING FOR:
• BLIND
• MENTALLY RETARDED
• DEAF DUMB

19. V. Yagneswaran
Sr Instructor Comml
ZRTI – Moulaali
SC Railway