The document proposes a centralized online complaint portal that would allow consumers to file complaints against companies in a standardized way. It notes weaknesses in the current fragmented system where complaints can be filed with multiple agencies. The proposed portal would [1] provide a single system for filing all complaints, [2] ensure complaints are directed to the proper authorities, and [3] allow for centralized monitoring of complaints. This is envisioned to help resolve issues faster and increase accountability of companies.

1. Complain Portal Idea Conceived by Reaching out to Consumers …..

2. TYPES OF PARTIES INVOLVED INVESTOR CITIZEN INDIVIDUAL CONSUMER Equity , Debentures, Bonds Mutual Funds Goods and Services Services Government Goods & Services

3. INTRODUCTION TO PRESENT DISPUTE RESOLUTION SYSTEM Ambiguity for the parties involved How to write the Compliant? What to write in the Complaint? To whom to write the Compliant ?

6. ERA OF e-governance E-governance calls for the transformation of present legal system into IT driven legal system

10. Reaching out to Proper Authority CONSUMER COMPLIANT COMPANY AUTHORITY

11. Solving Multiple Complaint Filing Physical Filing On line Complaint Filing Our Portal Converting the physical filing into online complaint & attaching the same

14. Centralized Monitoring System IN NUMBER OUT NUMBER On entering of Complaint On resolution of Complaint

15. View of General User General user Registered ? yes no Registration Log-in Fills complain form and submits Portal database Once user click SUBMIT , complain is registered along with a unique complain Id Which can be used later on by user for checking status of the complain. complain Contains company details .

16. Model of Complain Portal Defined Level- n Defined Level- 2 Defined Level- 1 Company Module In-Complain Out-Complain Status Registered User Complain Complain Status Complain Portal Mail to Complainant and Admin Message Board Status updating Complaint Resolved?

20. THANKS ………..