The document outlines topics that were covered in a meeting at the Indian Institute of Tourism and Travel Management on October 12, 2014, including online tourism demand, barriers and catalysts to online tourism, the requirements of information and communication technology (ICT) in the tourism industry, strategic and operational management decisions, and the use of ICT in airlines and hospitality. Specific topics around online tourism demand, barriers to e-commerce in tourism, and how ICT can enable functions like virtual tourism and centralized operations were discussed.

1. Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

2. Topics:-
• Online Tourism Demand
• Barriers and Catalyst
• Requirement of ICT in Tourism
• Strategic Management Decisions
• Operational Management and Distribution
• ICT in Airlines and Hospitability
(ref.: Unit II & III)
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

3. Online Tourism Demand
• Competitive
• Hassel Free
• Safe and Secure
• No Middle Man
• Responsive
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014
• Commitment
• Customer Care
• Negotiation
• Easy and Fast
• Multiple Payment Options

4. Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014
e – Commerce Process

5. e – Commerce Payment Process
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

6. Barriers and Catalyst
Barriers
• Vendor Management
• Taxation & Regulation
• Logistics & Telecom
• Internet & Security
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014
Catalyst
• 3G & 4G Penetration
• Standard of Living
• Wider Range of Products
• Boost Up Sales

7. Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014
Barriers

8. Catalyst
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

9. Requirement of ICT in Tourism
• Virtual Tourism
• Augmented Reality
• Centralization
• Institutionalization
• Time Management
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014
• Multiple Mind Setup
• One Stop Service
• Insta-Pay Service
• Penetration
• Niche Market

10. Augmented Reality
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

11. Strategic Management Decisions
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

12. Strategic Management Decisions
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

13. Strategic Management Decisions
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

14. Operational Management and Distribution
Manufacturers
(Supply Chain Management Systems)
(Inventory Management Systems)
(Efficient Customer Response Systems)
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014
Suppliers
Distributors
Retailers
Customers
Transporters
Alternative Direct
Channel (e.g.
The Web)
Source: Laudon and Traver (2002)

15. Operational Management and Distribution
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

16. ICT in Airlines and Hospitability
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

17. ICT in Airlines and Hospitability
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

18. ICT in Airlines and Hospitability
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014

19. ICT in Airlines and Hospitability
Indian Institute of Tourism and Travel Management
Sunday, October 12, 2014