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1. 2 Chapter E-Business: How Businesses Use Information Systems
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6. Information Systems Join the Tupperware Party Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems
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8. Figure 2-1 Every business, regardless of its size, must perform four functions to succeed. It must produce the product or service; market and sell the product; keep track of accounting and financial transactions; and perform basic human resources tasks, such as hiring and retaining employees. The Four Major Functions of a Business Components of a Business Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems
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11. Figure 2-2 Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions. The Order Fulfillment Process Components of a Business Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems
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14. Figure 2-3 Business organizations are hierarchies consisting of three principal levels: senior management, middle management, and operational management. Information systems serve each of these levels. Scientists and knowledge workers often work with middle management. Levels in a Firm Components of a Business Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems
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16. Figure 2-4 To be successful, an organization must constantly monitor and respond to—or even anticipate—developments in its environment. A firm's environment includes specific groups with which the business must deal directly, such as customers, suppliers, and competitors as well as the broader general environment, including socioeconomic trends, political conditions, technological innovations, and global events. The Business Environment Components of a Business Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems
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20. Figure 2-5 This system captures sales data at the moment the sale takes place to help the business monitor sales transactions and to provide information to help management analyze sales trends and the effectiveness of marketing campaigns. Example of a Sales Information System Components of a Business Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems
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22. Figure 2-6 This system provides information about the number of items available in inventory to support manufacturing and production activities. Overview of an Inventory System Components of a Business Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems
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24. Figure 2-7 An accounts receivable system tracks and stores important customer data, such as payment history, credit rating, and billing history. An Accounts Receivable System Components of a Business Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems
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26. Figure 2-8 This system maintains data on the firm’s employees to support the human resources function. An Employee Record-Keeping System Components of a Business Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems
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32. How MIS Obtain Data from Organization’s TPS Systems That Span the Enterprise Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Figure 2-9 In the system illustrated by this diagram, three TPS supply summarized transaction data to the MIS reporting system at the end of the time period. Managers gain access to the organizational data through the MIS, which provides them with the appropriate reports.
33. Sample MIS Report Systems That Span the Enterprise Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Figure 2-10 This report, showing summarized annual sales data, was produced by the MIS in Figure 2-9.
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35. Voyage-Estimating Decision Support System Systems That Span the Enterprise Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Figure 2-11 This DSS operates on a powerful PC. It is used daily by managers who must develop bids on shipping contracts.
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37. Model of an Executive Support System Systems That Span the Enterprise Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Figure 2-12 This system pools data from diverse internal and external sources and makes them available to executives in an easy-to-use form.
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39. Interrelationships Among Systems Systems That Span the Enterprise Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Figure 2-13 The various types of systems in the organization have interdependencies. TPS are major producers of information that is required by many other systems in the firm, which, in turn, produce information for other systems. These different types of systems have been loosely coupled in most organizations.
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41. Enterprise Application Architecture Systems That Span the Enterprise Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Figure 2-14 Enterprise applications automate processes that span multiple business functions and organizational levels and may extend outside the organization.
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43. Enterprise Systems Systems That Span the Enterprise Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Figure 2-15 Enterprise systems integrate the key business processes of an entire firm into a single software system that enables information to flow seamlessly throughout the organization. These systems focus primarily on internal processes but may include transactions with customers and vendors.
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45. Example of a Supply Chain Management System Systems That Span the Enterprise Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Figure 2-16 Customer orders, shipping notifications, optimized shipping plans, and other supply chain information flow among Haworth’s Warehouse Management System (WMS), Transportation Management System (TMS), and its back-end corporate systems.
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47. Essentials of Business Information Systems Chapter 2 E-Business: How Businesses Use Information Systems Systems That Span the Enterprise Illustrated here are some of the capabilities of Salesforce.com, a market-leading provider of on-demand customer relationship management (CRM) software. CRM systems integrate information from sales, marketing, and customer service.
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