Dynamics Business Conference 2015: Update from our Dynamics Support desk
•Download as PPTX, PDF•
0 likes•171 views
Linda Pearson provided an update from the Dynamics Support Desk at m-hance on their customer service improvements over the past year. They focused on reducing the time taken to establish contact with a support consultant, providing regular case updates, and reducing time to resolve cases. As a result, service level agreements and customer satisfaction have improved. Pearson requests continued customer feedback to further enhance support and commits to continuous improvement.
Report
Share
Report
Share
Recommended
Welcome to dugans webinar
This document provides an overview of topics to be covered in a webinar for Dugan's Travels, including how to log in to supplier accounts, accessing contact and account lists, how commissions are paid, support fees, chat etiquette, available training resources, and leaving time for questions. Key topics are how to create logins for suppliers like Carnival, where to find contact and account information stored on Yahoo groups, the commission payment process including timing for bookings, travel, payments clearing, and commissions posting, and policies around support fees including due dates and waiver qualifications.
Ff12015 7
Jamie Henshaw's team won the Italian GP FF1 race with an excellent score of 792 points using their joker, putting them in first place in the league. Jackie Bickley's team was top scorer in Singapore GP FF1 race with 672 points without using a joker. After Singapore, Mick Brown's SNAFU Racing team returned to the top of the overall league table in first place with 5330 points.
Repeated Plus Shape Slot Fractal Antenna For WiMAX/WLAN Application
This paper describes a repeated plus shaped slot fractal antenna .This antenna show multiband behavior due to self similarity in their structure. Proposed Antenna achieves wide bandwidth ranging from 2.20 GHz to 3.51 GHz. This antenna utilized dielectric substrate which has dielectric constant 4.4 and thickness 1.6mm. Proposed antenna show percentages bandwidth 45 and it offer gain 3.05dBi, directivity 3.32dBi and antenna efficiency 93.98% at resonant frequency 2.41 GHz. So this plus shape slot fractal antenna shows various applications for WiMAX/WLAN.
Unit 1
This document appears to be a contact sheet from a student named Anna Grady for a photography basics course. The contact sheet includes 10 black and white photos taken in 2015 with subjects like flowers, a dog, and ivy. For each photo, it lists the title, that it is a black and white photo, and either the type of photo or a theme like "tell a story." The contact sheet allows the student to organize photos taken for an assignment on basic photography techniques.
E chapter webinar (5)
This document contains the agenda for a webinar hosted by the National Association of Professional Women. The agenda includes opening remarks by Star Jones and Louise Newsome, a panel discussion on Hispanic leaders and managers moderated by Louise Newsome, spotlight presentations from several VIP members, a member Q&A with Kim Brown, and closing remarks thanking attendees and advertising the next chapter event.
McRoberts sep 2015pdf
The document discusses changes to the curriculum for grades 8 through 10 and the implementation of core competencies. It provides an overview of similarities and differences across subjects for the updated grades 8 and 9 curriculum. It also outlines the three core competencies of communication, thinking, and personal and social competence. Definitions and aspects of each competency are presented. Finally, it asks teachers to discuss areas of focus and how students will know the competencies are being addressed.
Deindividuation evaluation
This document discusses and evaluates deindividuation theory. It begins by outlining the theory and its key aspects, such as how it stemmed from Le Bon's work and the loss of self-awareness described by Diener. Several studies are discussed that provide support, including experiments by Zimbardo, Mann, Watson, and Diener showing increases in anti-social and aggressive behaviors when individuals feel anonymous in groups. However, some research also challenges aspects of the theory, such as work by Postmes and Spears, and Gergen that found lowered inhibitions did not always lead to aggression. The document concludes by outlining a potential 20 mark question evaluating deindividuation theory as an explanation for aggression.
Recommended
Welcome to dugans webinar
This document provides an overview of topics to be covered in a webinar for Dugan's Travels, including how to log in to supplier accounts, accessing contact and account lists, how commissions are paid, support fees, chat etiquette, available training resources, and leaving time for questions. Key topics are how to create logins for suppliers like Carnival, where to find contact and account information stored on Yahoo groups, the commission payment process including timing for bookings, travel, payments clearing, and commissions posting, and policies around support fees including due dates and waiver qualifications.
Ff12015 7
Jamie Henshaw's team won the Italian GP FF1 race with an excellent score of 792 points using their joker, putting them in first place in the league. Jackie Bickley's team was top scorer in Singapore GP FF1 race with 672 points without using a joker. After Singapore, Mick Brown's SNAFU Racing team returned to the top of the overall league table in first place with 5330 points.
Repeated Plus Shape Slot Fractal Antenna For WiMAX/WLAN Application
This paper describes a repeated plus shaped slot fractal antenna .This antenna show multiband behavior due to self similarity in their structure. Proposed Antenna achieves wide bandwidth ranging from 2.20 GHz to 3.51 GHz. This antenna utilized dielectric substrate which has dielectric constant 4.4 and thickness 1.6mm. Proposed antenna show percentages bandwidth 45 and it offer gain 3.05dBi, directivity 3.32dBi and antenna efficiency 93.98% at resonant frequency 2.41 GHz. So this plus shape slot fractal antenna shows various applications for WiMAX/WLAN.
Unit 1
This document appears to be a contact sheet from a student named Anna Grady for a photography basics course. The contact sheet includes 10 black and white photos taken in 2015 with subjects like flowers, a dog, and ivy. For each photo, it lists the title, that it is a black and white photo, and either the type of photo or a theme like "tell a story." The contact sheet allows the student to organize photos taken for an assignment on basic photography techniques.
E chapter webinar (5)
This document contains the agenda for a webinar hosted by the National Association of Professional Women. The agenda includes opening remarks by Star Jones and Louise Newsome, a panel discussion on Hispanic leaders and managers moderated by Louise Newsome, spotlight presentations from several VIP members, a member Q&A with Kim Brown, and closing remarks thanking attendees and advertising the next chapter event.
McRoberts sep 2015pdf
The document discusses changes to the curriculum for grades 8 through 10 and the implementation of core competencies. It provides an overview of similarities and differences across subjects for the updated grades 8 and 9 curriculum. It also outlines the three core competencies of communication, thinking, and personal and social competence. Definitions and aspects of each competency are presented. Finally, it asks teachers to discuss areas of focus and how students will know the competencies are being addressed.
Deindividuation evaluation
This document discusses and evaluates deindividuation theory. It begins by outlining the theory and its key aspects, such as how it stemmed from Le Bon's work and the loss of self-awareness described by Diener. Several studies are discussed that provide support, including experiments by Zimbardo, Mann, Watson, and Diener showing increases in anti-social and aggressive behaviors when individuals feel anonymous in groups. However, some research also challenges aspects of the theory, such as work by Postmes and Spears, and Gergen that found lowered inhibitions did not always lead to aggression. The document concludes by outlining a potential 20 mark question evaluating deindividuation theory as an explanation for aggression.
Essay-LeNae Pastoral Care Sept 2015
1) Chaplains face challenges in providing spiritual care within modern healthcare systems as hospitals prioritize financial concerns over holistic patient care.
2) The author details their experience as a chaplain over 25 years, navigating institutional expectations while advocating for patients.
3) Professional chaplaincy requires extensive education and clinical training to competently handle complex medical, ethical and emotional issues, yet the role remains undervalued and misunderstood.
9.10.2015 janus presentation online orientation version
This document provides information about the Work and Travel program in the United States run by Janus International. It outlines the benefits of the cultural exchange program, eligibility requirements, details about employment and wages, costs including taxes and health insurance, and tips for budgeting and managing expenses while in the US.
THE FUTURE IS HERE - Be Better at Google AdWords Workshop
Delivered by Matt Brown, One Vision
Norfolk Chamber held THE FUTURE IS HERE event on Weds 23 September 2015 to bring businesses an essential opportunity to experience first-hand how digital technology can drive your business forward,
100+ Businesses | 16 Stands | 10 Speakers | 4 Workshops | 1 Amazing Venue
0034SportsOS18Sept2015
The Point Beach football team defeated Asbury Park 13-6 in overtime in their season opener. The game was a defensive battle with no scoring until the late fourth quarter. Point Beach scored first on a 45-yard touchdown pass from Luke Frauenheim to Connor Kells. Asbury Park tied it with a 68-yard touchdown run. The game went to overtime, where Point Beach scored the winning touchdown on a 3-yard run by Webber.
WWW Boheme Version H - Updated 7-8-15 - FINAL
The document provides a run sheet for La Bohème with details on character entrances, exits, props used, and wardrobe changes. It includes:
1) A schedule of character entrances and exits throughout the opera with assigned actors, any props they carry on or off stage, and their costume/look.
2) Notes on wardrobe changes between acts and during intermission, specifying the character, items changed, and location of the change.
3) Timings for technical elements like curtains opening and closing.
The run sheet provides a comprehensive list of everything and everyone involved in the production with precise details on staging, props, costumes, and scheduling to execute La Bohème.
Geobricks Framework
The document discusses the Geobricks framework, an open source modular architecture for building geospatial web services and applications. It consists of libraries, REST services, and backend modules. The architecture uses a 3-tier service oriented design. Example modules allow downloading data from various sources, processing it using OGR and GDAL, and distributing outputs through OGC standards and other methods. A 2008 Afghanistan drought case study demonstrates acquiring MODIS and TRMM data, processing it to show anomalies in temperature, rainfall, NDVI and other outputs to analyze the drought's impacts.
MO group assignment
This document discusses employee motivation at Ceylon Biscuits Limited (CBL). It analyzes various motivational theories and identifies key motivating factors for CBL employees. These include salary, opportunities for advancement, recognition, training, performance appraisal, and locus of control. The document describes designing a questionnaire to evaluate these motivational factors for CBL employees. It aims to measure the level of motivation and determine if it differs between employee grades or demographic groups. Recommendations will be provided to CBL on improving employee motivation based on the questionnaire results and analysis.
Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today
1. Generating qualified B2B sales leads takes 7-13 or more touches today because prospects do not provide full information needed for sales qualification in a single interaction and must be nurtured over time through multiple communications.
2. Creating a "perfect prospect profile" that clearly defines what constitutes a "sales-ready qualified lead" can help align marketing and sales teams and improve lead quality.
3. Developing a lead-to-sales requirements calculator based on sales goals can help determine how many qualified leads are needed each month to meet targets.
Questback "Employee engagement and customer experience surveys – two sides of...
It’s a well-known fact that if employers look after their employees, their employees will look after the customers. There is a clear link between the two, yet nearly two thirds (64%) of UK companies are failing to integrate feedback across the two areas.
The recent Questback Enterprise Feedback Study found that those that are integrating Customer Experience (CX) and Employee Engagement (EE) feedback are seeing major benefits. 83% reported an improved customer experience and 75% felt it motivated employees.
Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today
The document discusses why it takes 7-13+ touches to generate a qualified B2B sales lead today. It notes that 73% of leads distributed to sales are not sales-ready, creating problems. It then outlines 11 ways to shorten the lead generation cycle and improve results, including starting with the end in mind by understanding buyer personas; clearly defining "sales-ready" leads; quantifying lead quotas; aligning sales, marketing, and management; improving target data; segmenting markets; using compelling content and offers; emphasizing relationships over automation; and warming prospects first with email or direct mail before calling. Case studies are cited showing the benefits of a multi-touch, relationship-based approach.
Sarah Winkert Resume pdf docx.pdf
This document contains the resume of Sarah Winkert. It lists her contact information, education history which includes a diploma from Raymore Peculiar High School and a Dale Carnegie business course from the University of Central Missouri. Her work experience includes her current role as an Account Coordinator at Freightquote since 2015 where she maintains accounts and assists brokers. Previous roles include Business Account Manager and Sales/Lead Consultant/Assistant Store Manager at Sprint from 2008-2013 where she managed accounts, met sales quotas, and coached employees. The document also provides references from current and previous employers.
Sarah Winkert Resume pdf docx.pdf
The document provides a summary of Sarah Winkert's professional experience and education. It lists her contact information and includes her roles at Freightquote as a Billing/Collections/Account Coordinator, her previous roles at Sprint as a Business Account Manager and Sales/Lead Consultant/Assistant Store Manager, and her involvement with the Employee Activity Committee at Freightquote. References are also provided.
Brian Andrews Resume 2016
Brian Andrews has over 10 years of experience in revenue management, accounts receivable, and staffing. He has a proven track record of success in team management, process improvement, and customer service. Currently he is the Revenue Verifications Manager at Insight Global, a large IT staffing firm, where he manages a team that audits thousands of timesheets and expense reports each week. He has implemented new processes that increased efficiency and reduced workload. Throughout his career at Insight Global, he has consistently exceeded goals leading to multiple promotions of increased responsibility.
(Clayton Henderson) Resume 2 pages
Clayton Henderson has over 15 years of experience in customer service leadership roles. He is currently a Team Lead at AMN Healthcare in San Diego, where he leads 9 team members and maintains high customer retention and satisfaction rates. Prior to this role, he held several customer service and account management positions with increasing levels of responsibility. Henderson has a track record of improving processes, developing training programs, and mentoring others. He holds a Bachelor's degree in Art Studio from California State University, Chico.
Senior CSM job description
This job description is for a Senior Client Service Manager position. The key responsibilities are to achieve high levels of client satisfaction, lead and inspire a client service team, and manage costs and ensure quality deliverables are provided on time. Additional duties include working cross-functionally, assisting with new client transitions, and seeking process improvements. The ideal candidate has strong leadership, communication, problem-solving, and people management skills along with client service and operations experience.
11 Tips From the Front Lines
This document provides 11 tips for optimizing multichannel marketing campaigns from a presentation given by Tom Judge. Some of the key tips include: becoming an expert in the lead-to-sale process; unifying the lead and sale funnels; defining "sales-ready" leads; quantifying marketing needs; and creating lead generation plans to fill the sales funnel. Sample templates are also provided, such as a lead requirements calculator and campaign planning model to generate qualified sales-ready leads each month.
ICANN 51: GDD Service Delivery, Customer Service & SLAs
The GDD Operations team will discuss service delivery and customer service functions that impact contracted parties, particularly registries and registrars. The session will also touch on target service levels and service level agreements, as well as plans for ongoing operational improvements. The session closes with a Q&A.
Contact source corporate presentation
Contact Management is our excellence. We leverage the Contact Management from Automation to Operation; our Business and Application Consultants work collaboratively with the performance management team along with the Customer Operations department, to produce a comprehensive contact management solution that enables our clients to better maintain healthy relationship with their customers and clients.
Social Media is indeed a critical channel, where Customers tend to get their rights through Complaint broadcasting. As a Professional Contact Management and Customer Service Outsourcing Provider, we adopt the Telephony Channel(s) for providing our services, and we also provide an up-to-date Social Media Support Service to Customer, while prompt response and fast resolution are always in mind.
Kim M. Swaim Resume
Kim M. Swaim has over 20 years of experience in client services and account management. She has a background in customer relations, conflict resolution, and people management. Her most recent role was as Client Service Manager at KANTAR Media-SRDS, where she monitored daily operations, improved service quality, addressed customer complaints, and helped transition clients to new electronic systems.
Resume
This document contains a summary of Barkha Asnani's experience and qualifications for a role in sales or customer support. She has over 13 years of experience in sales and customer service roles. Currently she is a Deputy General Manager at Sunteck Realty, where her responsibilities include managing a CRM team, client relationships, collections, and more. Previously she held roles at TATA Teleservices managing large corporate accounts, a call center team, and achieving collection targets. She is seeking a new challenging role that utilizes her strong communication, leadership, and customer relationship skills.
Resume
Barkha Asnani is seeking a challenging role in sales or customer support in Mumbai. She has over 13 years of experience in sales and customer service. Currently she is the Deputy General Manager at Sunteck Realty, where she manages the CRM team and is responsible for overall performance and delivery. Previously she held roles at Tata Teleservices managing customer service, billing, collections and a call center team. She is a dynamic professional with strong communication, leadership and problem solving skills.
How To Enter The IT Service And Support Awards 2015 slides
This document provides information about the IT Service & Support Awards 2015 hosted by the Service Desk Institute. There are several categories for awards that recognize best large/small service desks, support professionals, leaders, and implementations of ITSM solutions. Entrants must submit applications by January 23rd that include evidence of meeting customer needs and best practices. Finalists will do presentations for judges in February and April, with winners announced on April 22nd and receiving prizes up to £1,000. Entering can boost team morale and recognition for outstanding achievement in customer service.
More Related Content
Viewers also liked
Essay-LeNae Pastoral Care Sept 2015
1) Chaplains face challenges in providing spiritual care within modern healthcare systems as hospitals prioritize financial concerns over holistic patient care.
2) The author details their experience as a chaplain over 25 years, navigating institutional expectations while advocating for patients.
3) Professional chaplaincy requires extensive education and clinical training to competently handle complex medical, ethical and emotional issues, yet the role remains undervalued and misunderstood.
9.10.2015 janus presentation online orientation version
This document provides information about the Work and Travel program in the United States run by Janus International. It outlines the benefits of the cultural exchange program, eligibility requirements, details about employment and wages, costs including taxes and health insurance, and tips for budgeting and managing expenses while in the US.
THE FUTURE IS HERE - Be Better at Google AdWords Workshop
Delivered by Matt Brown, One Vision
Norfolk Chamber held THE FUTURE IS HERE event on Weds 23 September 2015 to bring businesses an essential opportunity to experience first-hand how digital technology can drive your business forward,
100+ Businesses | 16 Stands | 10 Speakers | 4 Workshops | 1 Amazing Venue
0034SportsOS18Sept2015
The Point Beach football team defeated Asbury Park 13-6 in overtime in their season opener. The game was a defensive battle with no scoring until the late fourth quarter. Point Beach scored first on a 45-yard touchdown pass from Luke Frauenheim to Connor Kells. Asbury Park tied it with a 68-yard touchdown run. The game went to overtime, where Point Beach scored the winning touchdown on a 3-yard run by Webber.
WWW Boheme Version H - Updated 7-8-15 - FINAL
The document provides a run sheet for La Bohème with details on character entrances, exits, props used, and wardrobe changes. It includes:
1) A schedule of character entrances and exits throughout the opera with assigned actors, any props they carry on or off stage, and their costume/look.
2) Notes on wardrobe changes between acts and during intermission, specifying the character, items changed, and location of the change.
3) Timings for technical elements like curtains opening and closing.
The run sheet provides a comprehensive list of everything and everyone involved in the production with precise details on staging, props, costumes, and scheduling to execute La Bohème.
Geobricks Framework
The document discusses the Geobricks framework, an open source modular architecture for building geospatial web services and applications. It consists of libraries, REST services, and backend modules. The architecture uses a 3-tier service oriented design. Example modules allow downloading data from various sources, processing it using OGR and GDAL, and distributing outputs through OGC standards and other methods. A 2008 Afghanistan drought case study demonstrates acquiring MODIS and TRMM data, processing it to show anomalies in temperature, rainfall, NDVI and other outputs to analyze the drought's impacts.
MO group assignment
This document discusses employee motivation at Ceylon Biscuits Limited (CBL). It analyzes various motivational theories and identifies key motivating factors for CBL employees. These include salary, opportunities for advancement, recognition, training, performance appraisal, and locus of control. The document describes designing a questionnaire to evaluate these motivational factors for CBL employees. It aims to measure the level of motivation and determine if it differs between employee grades or demographic groups. Recommendations will be provided to CBL on improving employee motivation based on the questionnaire results and analysis.
Viewers also liked (7)
9.10.2015 janus presentation online orientation version
9.10.2015 janus presentation online orientation version
THE FUTURE IS HERE - Be Better at Google AdWords Workshop
THE FUTURE IS HERE - Be Better at Google AdWords Workshop
Similar to Dynamics Business Conference 2015: Update from our Dynamics Support desk
Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today
1. Generating qualified B2B sales leads takes 7-13 or more touches today because prospects do not provide full information needed for sales qualification in a single interaction and must be nurtured over time through multiple communications.
2. Creating a "perfect prospect profile" that clearly defines what constitutes a "sales-ready qualified lead" can help align marketing and sales teams and improve lead quality.
3. Developing a lead-to-sales requirements calculator based on sales goals can help determine how many qualified leads are needed each month to meet targets.
Questback "Employee engagement and customer experience surveys – two sides of...
It’s a well-known fact that if employers look after their employees, their employees will look after the customers. There is a clear link between the two, yet nearly two thirds (64%) of UK companies are failing to integrate feedback across the two areas.
The recent Questback Enterprise Feedback Study found that those that are integrating Customer Experience (CX) and Employee Engagement (EE) feedback are seeing major benefits. 83% reported an improved customer experience and 75% felt it motivated employees.
Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today
The document discusses why it takes 7-13+ touches to generate a qualified B2B sales lead today. It notes that 73% of leads distributed to sales are not sales-ready, creating problems. It then outlines 11 ways to shorten the lead generation cycle and improve results, including starting with the end in mind by understanding buyer personas; clearly defining "sales-ready" leads; quantifying lead quotas; aligning sales, marketing, and management; improving target data; segmenting markets; using compelling content and offers; emphasizing relationships over automation; and warming prospects first with email or direct mail before calling. Case studies are cited showing the benefits of a multi-touch, relationship-based approach.
Sarah Winkert Resume pdf docx.pdf
This document contains the resume of Sarah Winkert. It lists her contact information, education history which includes a diploma from Raymore Peculiar High School and a Dale Carnegie business course from the University of Central Missouri. Her work experience includes her current role as an Account Coordinator at Freightquote since 2015 where she maintains accounts and assists brokers. Previous roles include Business Account Manager and Sales/Lead Consultant/Assistant Store Manager at Sprint from 2008-2013 where she managed accounts, met sales quotas, and coached employees. The document also provides references from current and previous employers.
Sarah Winkert Resume pdf docx.pdf
The document provides a summary of Sarah Winkert's professional experience and education. It lists her contact information and includes her roles at Freightquote as a Billing/Collections/Account Coordinator, her previous roles at Sprint as a Business Account Manager and Sales/Lead Consultant/Assistant Store Manager, and her involvement with the Employee Activity Committee at Freightquote. References are also provided.
Brian Andrews Resume 2016
Brian Andrews has over 10 years of experience in revenue management, accounts receivable, and staffing. He has a proven track record of success in team management, process improvement, and customer service. Currently he is the Revenue Verifications Manager at Insight Global, a large IT staffing firm, where he manages a team that audits thousands of timesheets and expense reports each week. He has implemented new processes that increased efficiency and reduced workload. Throughout his career at Insight Global, he has consistently exceeded goals leading to multiple promotions of increased responsibility.
(Clayton Henderson) Resume 2 pages
Clayton Henderson has over 15 years of experience in customer service leadership roles. He is currently a Team Lead at AMN Healthcare in San Diego, where he leads 9 team members and maintains high customer retention and satisfaction rates. Prior to this role, he held several customer service and account management positions with increasing levels of responsibility. Henderson has a track record of improving processes, developing training programs, and mentoring others. He holds a Bachelor's degree in Art Studio from California State University, Chico.
Senior CSM job description
This job description is for a Senior Client Service Manager position. The key responsibilities are to achieve high levels of client satisfaction, lead and inspire a client service team, and manage costs and ensure quality deliverables are provided on time. Additional duties include working cross-functionally, assisting with new client transitions, and seeking process improvements. The ideal candidate has strong leadership, communication, problem-solving, and people management skills along with client service and operations experience.
11 Tips From the Front Lines
This document provides 11 tips for optimizing multichannel marketing campaigns from a presentation given by Tom Judge. Some of the key tips include: becoming an expert in the lead-to-sale process; unifying the lead and sale funnels; defining "sales-ready" leads; quantifying marketing needs; and creating lead generation plans to fill the sales funnel. Sample templates are also provided, such as a lead requirements calculator and campaign planning model to generate qualified sales-ready leads each month.
ICANN 51: GDD Service Delivery, Customer Service & SLAs
The GDD Operations team will discuss service delivery and customer service functions that impact contracted parties, particularly registries and registrars. The session will also touch on target service levels and service level agreements, as well as plans for ongoing operational improvements. The session closes with a Q&A.
Contact source corporate presentation
Contact Management is our excellence. We leverage the Contact Management from Automation to Operation; our Business and Application Consultants work collaboratively with the performance management team along with the Customer Operations department, to produce a comprehensive contact management solution that enables our clients to better maintain healthy relationship with their customers and clients.
Social Media is indeed a critical channel, where Customers tend to get their rights through Complaint broadcasting. As a Professional Contact Management and Customer Service Outsourcing Provider, we adopt the Telephony Channel(s) for providing our services, and we also provide an up-to-date Social Media Support Service to Customer, while prompt response and fast resolution are always in mind.
Kim M. Swaim Resume
Kim M. Swaim has over 20 years of experience in client services and account management. She has a background in customer relations, conflict resolution, and people management. Her most recent role was as Client Service Manager at KANTAR Media-SRDS, where she monitored daily operations, improved service quality, addressed customer complaints, and helped transition clients to new electronic systems.
Resume
This document contains a summary of Barkha Asnani's experience and qualifications for a role in sales or customer support. She has over 13 years of experience in sales and customer service roles. Currently she is a Deputy General Manager at Sunteck Realty, where her responsibilities include managing a CRM team, client relationships, collections, and more. Previously she held roles at TATA Teleservices managing large corporate accounts, a call center team, and achieving collection targets. She is seeking a new challenging role that utilizes her strong communication, leadership, and customer relationship skills.
Resume
Barkha Asnani is seeking a challenging role in sales or customer support in Mumbai. She has over 13 years of experience in sales and customer service. Currently she is the Deputy General Manager at Sunteck Realty, where she manages the CRM team and is responsible for overall performance and delivery. Previously she held roles at Tata Teleservices managing customer service, billing, collections and a call center team. She is a dynamic professional with strong communication, leadership and problem solving skills.
How To Enter The IT Service And Support Awards 2015 slides
This document provides information about the IT Service & Support Awards 2015 hosted by the Service Desk Institute. There are several categories for awards that recognize best large/small service desks, support professionals, leaders, and implementations of ITSM solutions. Entrants must submit applications by January 23rd that include evidence of meeting customer needs and best practices. Finalists will do presentations for judges in February and April, with winners announced on April 22nd and receiving prizes up to £1,000. Entering can boost team morale and recognition for outstanding achievement in customer service.
Salesforce Admin Webinar: Processes Drive Solutions
Being a Salesforce Admin is so much more than being a technology expert. We also have to be great business analysts.
Our job is to match business needs with technology that improves processes and helps the company function better. Admins should be able to evaluate the scenario objectively and make proactive recommendations for improving the business process before bringing technology into the mix.
Overcoming roadblocks in creating a next generation accounting practice
Growing a leading client accounting services practice doesn’t happen overnight– it requires a well-structured business plan, highly motivated staff, best-of-breed technology solutions, and a client-centric focus.
As you embark on building an efficient practice that leverages innovative technologies and services, you may encounter some obstacles – from firm leadership and staff, as well as clients. Join us for a webinar where we will discuss how to overcome common roadblocks to achieve success.
Client Feedback Program - Client Opinions
Client Opinions, Market-Driven Thinking
Our market research firm, Client Opinions, offers a full-service client feedback program to help businesses gather actionable insights to grow their business.
Recruitment Answers Commercial Presentation2
Recruitment Answers Commercial is a recruitment agency formed in 2001 that recruits for administrative, clerical, office management, and other business support roles. They partner closely with a small number of clients to understand their needs and source the best candidates. The agency offers candidate assessment services, a dedicated account manager, and competitive fees for permanent and temporary placements.
strategicaccountmanagement-sam-.pdf
The document discusses strategic account management (SAM) and provides a framework to enhance relationships with strategic clients. It outlines key issues such as the need to build more strategic relationships, strengthen team leadership, and increase motivation. The framework aims to move clients from single-product relationships to integrated solutions partnerships. It recommends initiatives like setting clear objectives and metrics, implementing activity agendas, and engaging more account team members. The goal is to transition clients from tactical to strategic relationships and make the account team a trusted business advisor.
Similar to Dynamics Business Conference 2015: Update from our Dynamics Support desk (20)
Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today
Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today
Questback "Employee engagement and customer experience surveys – two sides of...
Questback "Employee engagement and customer experience surveys – two sides of...
Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today
Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today
ICANN 51: GDD Service Delivery, Customer Service & SLAs
ICANN 51: GDD Service Delivery, Customer Service & SLAs
How To Enter The IT Service And Support Awards 2015 slides
How To Enter The IT Service And Support Awards 2015 slides
Salesforce Admin Webinar: Processes Drive Solutions
Salesforce Admin Webinar: Processes Drive Solutions
Overcoming roadblocks in creating a next generation accounting practice
Overcoming roadblocks in creating a next generation accounting practice
More from m-hance
Webinar - Year-end Processing in Microsoft Dynamics GP
This webinar presentation will cover:
Pre Year End Tasks
Backups and Maintenance Utilities
Hints and Tips
Processing the Year End
Post Year End Checks
Webinar - Back up and Disaster Recovery
Join us for our free presentation where we'll explore how to protect your Microsoft Dynamics GP and Infrastructure 365 by leveraging Backup and Disaster Recovery tools in Microsoft Azure. A must see if you are an infrastructure 365 or GP customer!
During the session, you will see:
Basic must-haves to protect your data
Common pitfalls to avoid
Azure tools to assist with protecting your data
Data backup
Site Recovery
Features and scenarios
D365 Business Central Not-for-Profit Webinar 2019
This document provides an agenda for a webinar on effective finance and reporting for charities using Microsoft Dynamics 365 Business Central. The webinar will introduce m-hance's nonprofit focused Dynamics 365 suite, including an overview of the NFP 365 Finance solution and Power BI reporting. It will also discuss m-hance's focus on the nonprofit sector and experience implementing Dynamics 365 for over 1,000 nonprofits.
Microsoft dynamics 365 for small and medium sized charities - session 2 gdpr
Organisations in the not-for-profit sector are facing increased scrutiny of their arrangements for
information security. New regulatory standards, such as GDPR, will place information governance higher
than ever before on the senior management agenda. Balancing the obligations around personal
information with cost-effective protection will have major implications for current systems. In this session
sector specialists from Adapta Consulting will discuss the frameworks and controls that need be in place
Microsoft dynamics 365 for small and medium sized charities - session 1 m-hance
m-hance has worked with the NfP sector for over 20 years. In that time we have helped charities such as Oxfam
Ireland and Solent Mind better understand their supporters, improve supporter engagement, enhance their
fundraising efforts and increase donations. Join Tory Cassie, our NfP expert, as she provides an overview of our
work in the not-for-profit sector and an introduction to NfP 365 Essentials, our recently launched CRM solution
designed in line with the needs of small and medium charities.
The future of Microsoft Dynamics GP - Journey to the cloud - session 4
Microsoft Dynamics GP consultant, Andy Mason, reveals the Microsoft Dynamics GP Roadmap and new features, as well as an introduction to SharperLight
Demystifying Dynamics 365 - Part 2 - Journey to the cloud session 3
John Odell covers the Sales, Marketing and Customer Service applications of Dynamics 365 at the m-hance cloud event for customers
Considering the Cloud - Journey to the cloud session 1
The opening keynote slide deck by m-hance Sales Director David Mannion. Exploring the considerations when migrating business processes to the cloud.
Event closure: Journey to the cloud session 5
Steve Driscoll's slide deck from the closing presentation at the m-hance Your Journey to the Cloud event
GDPR – what does it mean for charities and what you need to consider - Iain P...
This document discusses the upcoming changes to data protection regulations with the introduction of the General Data Protection Regulation (GDPR) in May 2018. Some of the key changes include: (1) organizations needing active, demonstrable consent from individuals to process their personal data; (2) increased accountability requirements where organizations must show how they comply with data protection principles; (3) potential fines of up to 4% of annual global turnover or 20 million euros for noncompliance. The presentation provides an overview of these and other changes organizations should prepare for under the GDPR regarding users' rights, data governance, privacy by design, and working with data processors.
Prepare for upcoming regulations with Microsoft solutions
Microsoft solutions partner m-hance has over 20 years of experience implementing Microsoft Dynamics 365 Cloud CRM for over 180 non-profit clients. Their end-to-end managed services include Dynamics 365, SharePoint, PowerBI, Office 365 integration, and their own intellectual property to help charities prepare for upcoming regulations with a total service. Oxfam Ireland's CFO praised m-hance for tailoring their solution to needs and providing knowledgeable support backed by evidence.
Event Closing keynote - #TheFutureOfCloud
m-hance Sales Director David Mannion closes the keynotes session of The Future Of Cloud event with a roundup of the day's key takeaways
Accelerating Growth by moving to the cloud keynote - #TheFutureOfCloud
Group Chief Financial Office, Alan Newman shows The Future Of Cloud event delegates how YouGov managed to reduce costs and improve revenue by successfully adopting the cloud
Disruptonomics keynote - #TheFutureOfCloud
Cloud Social Media Influencer, Ian Moyes explains to The Future of Cloud event attendees why businesses cannot afford to ignore the cloud.
Cloud Considerations keynote - #TheFutureOfCloud
Part of #TheFutureOfCloud event, m-hance Pre-Sales consultant Andy Hall explores the considerations that decision makers need to understand before attempting to adopt cloud led business infrastructure
Event introduction - Microsoft for Charities Event Ireland
This document contains an agenda for a Microsoft Solutions for Charities event on fundraising and supporter management. The agenda includes presentations on Power BI, Dynamics CRM for improving fundraising and supporter relationships, Irish charity case studies achieving benefits with Dynamics CRM, and deploying Office 365/SharePoint. It also provides information about the event organizers m-hance, a Microsoft Dynamics Gold Partner, and why Microsoft solutions are beneficial for charities including compatibility with existing Microsoft environments and software donations to non-profits.
Introducing NfP 360 for Microsoft Dynamics CRM - Microsoft for Charities Even...
This document introduces NfP 360, a third-party application that integrates with Microsoft Dynamics CRM to help non-profit organizations manage donor relationships and fundraising. NfP 360 was developed based on the experience of 80 non-profit customers to reduce implementation time and provide an easy-to-use and affordable solution. The document demonstrates NfP 360's capabilities for CRM overview and dashboards, targeted marketing, and website integration and event management through a demo of a fictional non-profit organization called Save The Dodo.
Microsoft Dynamics GP for Not for Porfit organisations
Microsoft Dynamics GP is a mid-market ERP and finance system originally developed by Great Plains Software. It offers flexible and scalable financial management features like a customizable chart of accounts, transaction tracking, budgeting, and multi-currency support. Dynamics GP also includes modules for receivables, payables, manufacturing, and more. Reporting and analytics can be configured using out of the box or advanced tools to meet the unique needs of nonprofit organizations. Considerations for nonprofits include deployment environment, user access and security, customized chart of accounts, regulatory reporting, integration with other systems, and expense management.
Microsoft Dynamics CRM 2015 for Not for Profit organisations
This document introduces NfP 360, a customer relationship management (CRM) software for non-profit organizations. It was developed based on experience with 80 non-profit customers to reduce implementation time and costs. NfP 360 integrates with Microsoft Dynamics CRM and includes features like donor management, fundraising campaign management, website integration, and gift aid reporting to help non-profits better manage relationships, target donors, and maximize fundraising. The document demonstrates these capabilities through examples and demos of the software.
Microsoft story
This document discusses Microsoft Dynamics CRM and upcoming capabilities and enhancements for 2015-2016. It notes that 72% of internet users are now active on social media and nearly half of Americans say Facebook influences their purchases. The document advocates shifting from assuming knowledge based on limited sampling to truly knowing customers based on insights developed from knowledge. It then outlines new and enhanced capabilities for sales, marketing, service, social, mobile, and the platform for 2015 and 2016 including SMS marketing, mobile offline support, social CRM, and machine learning.
More from m-hance (20)
Webinar - Year-end Processing in Microsoft Dynamics GP
Webinar - Year-end Processing in Microsoft Dynamics GP
Microsoft dynamics 365 for small and medium sized charities - session 2 gdpr
Microsoft dynamics 365 for small and medium sized charities - session 2 gdpr
Microsoft dynamics 365 for small and medium sized charities - session 1 m-hance
Microsoft dynamics 365 for small and medium sized charities - session 1 m-hance
The future of Microsoft Dynamics GP - Journey to the cloud - session 4
The future of Microsoft Dynamics GP - Journey to the cloud - session 4
Demystifying Dynamics 365 - Part 2 - Journey to the cloud session 3
Demystifying Dynamics 365 - Part 2 - Journey to the cloud session 3
Considering the Cloud - Journey to the cloud session 1
Considering the Cloud - Journey to the cloud session 1
GDPR – what does it mean for charities and what you need to consider - Iain P...
GDPR – what does it mean for charities and what you need to consider - Iain P...
Prepare for upcoming regulations with Microsoft solutions
Prepare for upcoming regulations with Microsoft solutions
Accelerating Growth by moving to the cloud keynote - #TheFutureOfCloud
Accelerating Growth by moving to the cloud keynote - #TheFutureOfCloud
Event introduction - Microsoft for Charities Event Ireland
Event introduction - Microsoft for Charities Event Ireland
Introducing NfP 360 for Microsoft Dynamics CRM - Microsoft for Charities Even...
Introducing NfP 360 for Microsoft Dynamics CRM - Microsoft for Charities Even...
Microsoft Dynamics GP for Not for Porfit organisations
Microsoft Dynamics GP for Not for Porfit organisations
Microsoft Dynamics CRM 2015 for Not for Profit organisations
Microsoft Dynamics CRM 2015 for Not for Profit organisations
Recently uploaded
Liberarsi dai framework con i Web Component.pptx
In Italian
Presentazione sulle feature e l'utilizzo dei Web Component nell sviluppo di pagine e applicazioni web. Racconto delle ragioni storiche dell'avvento dei Web Component. Evidenziazione dei vantaggi e delle sfide poste, indicazione delle best practices, con particolare accento sulla possibilità di usare web component per facilitare la migrazione delle proprie applicazioni verso nuovi stack tecnologici.
Preparing Non - Technical Founders for Engaging a Tech Agency
Preparing non-technical founders before engaging a tech agency is crucial for the success of their projects. It starts with clearly defining their vision and goals, conducting thorough market research, and gaining a basic understanding of relevant technologies. Setting realistic expectations and preparing a detailed project brief are essential steps. Founders should select a tech agency with a proven track record and establish clear communication channels. Additionally, addressing legal and contractual considerations and planning for post-launch support are vital to ensure a smooth and successful collaboration. This preparation empowers non-technical founders to effectively communicate their needs and work seamlessly with their chosen tech agency.Visit our site to get more details about this. Contact us today www.ishtechnologies.com.au
Why Apache Kafka Clusters Are Like Galaxies (And Other Cosmic Kafka Quandarie...
Closing talk for the Performance Engineering track at Community Over Code EU (Bratislava, Slovakia, June 5 2024) https://eu.communityovercode.org/sessions/2024/why-apache-kafka-clusters-are-like-galaxies-and-other-cosmic-kafka-quandaries-explored/ Instaclustr (now part of NetApp) manages 100s of Apache Kafka clusters of many different sizes, for a variety of use cases and customers. For the last 7 years I’ve been focused outwardly on exploring Kafka application development challenges, but recently I decided to look inward and see what I could discover about the performance, scalability and resource characteristics of the Kafka clusters themselves. Using a suite of Performance Engineering techniques, I will reveal some surprising discoveries about cosmic Kafka mysteries in our data centres, related to: cluster sizes and distribution (using Zipf’s Law), horizontal vs. vertical scalability, and predicting Kafka performance using metrics, modelling and regression techniques. These insights are relevant to Kafka developers and operators.
Oracle 23c New Features For DBAs and Developers.pptx
Most important New features of Oracle 23c for DBAs and Developers. You can get more idea from my youtube channel video from https://youtu.be/XvL5WtaC20A
DevOps Consulting Company | Hire DevOps Services
Spiral Mantra excels in providing comprehensive DevOps services, including Azure and AWS DevOps solutions. As a top DevOps consulting company, we offer controlled services, cloud DevOps, and expert consulting nationwide, including Houston and New York. Our skilled DevOps engineers ensure seamless integration and optimized operations for your business. Choose Spiral Mantra for superior DevOps services.
https://www.spiralmantra.com/devops/
Transforming Product Development using OnePlan To Boost Efficiency and Innova...
Ready to overcome challenges and drive innovation in your organization? Join us in our upcoming webinar where we discuss how to combat resource limitations, scope creep, and the difficulties of aligning your projects with strategic goals. Discover how OnePlan can revolutionize your product development processes, helping your team to innovate faster, manage resources more effectively, and deliver exceptional results.
DECODING JAVA THREAD DUMPS: MASTER THE ART OF ANALYSIS
Are you ready to unlock the secrets hidden within Java thread dumps? Join us for a hands-on session where we'll delve into effective troubleshooting patterns to swiftly identify the root causes of production problems. Discover the right tools, techniques, and best practices while exploring *real-world case studies of major outages* in Fortune 500 enterprises. Engage in interactive lab exercises where you'll have the opportunity to troubleshoot thread dumps and uncover performance issues firsthand. Join us and become a master of Java thread dump analysis!
ACE - Team 24 Wrapup event at ahmedabad.
Atlassian Team 24 event wrap-up Ahmedabad. Recap of Atlassian team24 event.
UI5con 2024 - Bring Your Own Design System
How do you combine the OpenUI5/SAPUI5 programming model with a design system that makes its controls available as Web Components? Since OpenUI5/SAPUI5 1.120, the framework supports the integration of any Web Components. This makes it possible, for example, to natively embed own Web Components of your design system which are created with Stencil. The integration embeds the Web Components in a way that they can be used naturally in XMLViews, like with standard UI5 controls, and can be bound with data binding. Learn how you can also make use of the Web Components base class in OpenUI5/SAPUI5 to also integrate your Web Components and get inspired by the solution to generate a custom UI5 library providing the Web Components control wrappers for the native ones.
Operational ease MuleSoft and Salesforce Service Cloud Solution v1.0.pptx
Operational ease MuleSoft and Salesforce Service Cloud Solution v1.0
J-Spring 2024 - Going serverless with Quarkus, GraalVM native images and AWS ...
Presented at NLJUG's J-Spring 2024.
Superpower Your Apache Kafka Applications Development with Complementary Open...
Kafka Summit talk (Bangalore, India, May 2, 2024, https://events.bizzabo.com/573863/agenda/session/1300469 )
Many Apache Kafka use cases take advantage of Kafka’s ability to integrate multiple heterogeneous systems for stream processing and real-time machine learning scenarios. But Kafka also exists in a rich ecosystem of related but complementary stream processing technologies and tools, particularly from the open-source community. In this talk, we’ll take you on a tour of a selection of complementary tools that can make Kafka even more powerful. We’ll focus on tools for stream processing and querying, streaming machine learning, stream visibility and observation, stream meta-data, stream visualisation, stream development including testing and the use of Generative AI and LLMs, and stream performance and scalability. By the end you will have a good idea of the types of Kafka “superhero” tools that exist, which are my favourites (and what superpowers they have), and how they combine to save your Kafka applications development universe from swamploads of data stagnation monsters!
All you need to know about Spring Boot and GraalVM
All you need to know about Spring Boot and GraalVM 🐰
Kubernetes at Scale: Going Multi-Cluster with Istio
Divine Odazie and Jubril Oyetunji share tips on Going Multi-Cluster with Istio Service Mesh at DevOpsDays Houston.
Enhanced Screen Flows UI/UX using SLDS with Tom Kitt
Join us for an engaging session led by Flow Champion, Tom Kitt. This session will dive into a technique of enhancing the user interfaces and user experiences within Screen Flows using the Salesforce Lightning Design System (SLDS). This technique uses Native functionality, with No Apex Code, No Custom Components and No Managed Packages required.
KuberTENes Birthday Bash Guadalajara - Introducción a Argo CD
Charla impartida en el evento de "KuberTENes Birthday Bash Guadalajara" para celebrar el 10mo. aniversario de Kubernetes #kuberTENes #celebr8k8s #k8s
WMF 2024 - Unlocking the Future of Data Powering Next-Gen AI with Vector Data...
Vector databases are transforming how we handle data, allowing us to search through text, images, and audio by converting them into vectors. Today, we'll dive into the basics of this exciting technology and discuss its potential to revolutionize our next-generation AI applications. We'll examine typical uses for these databases and the essential tools
developers need. Plus, we'll zoom in on the advanced capabilities of vector search and semantic caching in Java, showcasing these through a live demo with Redis libraries. Get ready to see how these powerful tools can change the game!
Measures in SQL (SIGMOD 2024, Santiago, Chile)
SQL has attained widespread adoption, but Business Intelligence tools still use their own higher level languages based upon a multidimensional paradigm. Composable calculations are what is missing from SQL, and we propose a new kind of column, called a measure, that attaches a calculation to a table. Like regular tables, tables with measures are composable and closed when used in queries.
SQL-with-measures has the power, conciseness and reusability of multidimensional languages but retains SQL semantics. Measure invocations can be expanded in place to simple, clear SQL.
To define the evaluation semantics for measures, we introduce context-sensitive expressions (a way to evaluate multidimensional expressions that is consistent with existing SQL semantics), a concept called evaluation context, and several operations for setting and modifying the evaluation context.
A talk at SIGMOD, June 9–15, 2024, Santiago, Chile
Authors: Julian Hyde (Google) and John Fremlin (Google)
https://doi.org/10.1145/3626246.3653374
如何办理(hull学位证书)英国赫尔大学毕业证硕士文凭原版一模一样
原版定制【微信:bwp0011】《(hull学位证书)英国赫尔大学毕业证硕士文凭》【微信:bwp0011】成绩单 、雅思、外壳、留信学历认证永久存档查询，采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信bwp0011】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信bwp0011】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
【关于价格问题（保证一手价格）】
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
Recently uploaded (20)
Preparing Non - Technical Founders for Engaging a Tech Agency
Preparing Non - Technical Founders for Engaging a Tech Agency
Why Apache Kafka Clusters Are Like Galaxies (And Other Cosmic Kafka Quandarie...
Why Apache Kafka Clusters Are Like Galaxies (And Other Cosmic Kafka Quandarie...
Oracle 23c New Features For DBAs and Developers.pptx
Oracle 23c New Features For DBAs and Developers.pptx
Transforming Product Development using OnePlan To Boost Efficiency and Innova...
Transforming Product Development using OnePlan To Boost Efficiency and Innova...
DECODING JAVA THREAD DUMPS: MASTER THE ART OF ANALYSIS
DECODING JAVA THREAD DUMPS: MASTER THE ART OF ANALYSIS
Operational ease MuleSoft and Salesforce Service Cloud Solution v1.0.pptx
Operational ease MuleSoft and Salesforce Service Cloud Solution v1.0.pptx
J-Spring 2024 - Going serverless with Quarkus, GraalVM native images and AWS ...
J-Spring 2024 - Going serverless with Quarkus, GraalVM native images and AWS ...
Superpower Your Apache Kafka Applications Development with Complementary Open...
Superpower Your Apache Kafka Applications Development with Complementary Open...
All you need to know about Spring Boot and GraalVM
All you need to know about Spring Boot and GraalVM
Kubernetes at Scale: Going Multi-Cluster with Istio
Kubernetes at Scale: Going Multi-Cluster with Istio
Enhanced Screen Flows UI/UX using SLDS with Tom Kitt
Enhanced Screen Flows UI/UX using SLDS with Tom Kitt
KuberTENes Birthday Bash Guadalajara - Introducción a Argo CD
KuberTENes Birthday Bash Guadalajara - Introducción a Argo CD
WMF 2024 - Unlocking the Future of Data Powering Next-Gen AI with Vector Data...
WMF 2024 - Unlocking the Future of Data Powering Next-Gen AI with Vector Data...
Migration From CH 1.0 to CH 2.0 and Mule 4.6 & Java 17 Upgrade.pptx
Migration From CH 1.0 to CH 2.0 and Mule 4.6 & Java 17 Upgrade.pptx
Dynamics Business Conference 2015: Update from our Dynamics Support desk
- 1. #DYNBC15 Update from our Dynamics Support Desk Linda Pearson Head of Customer Services & Support m-hance
- 2. #DYNBC15 What we presented last year.. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Q1. Attitude & Manner of our support consultants. Q2. Time taken for contact to be established with support consultant. Q3. Time taken for case to be resolved. Q4. Availability of portal case management. Q5. Ability to escalate cases when necessary. Q6. Provision for regular status updates regarding open cases. Q7. Knowledge of our support consultants. Exceed/Meet Below
- 3. #DYNBC15 Customer Services Team Giving time back to Consultants More consistent, regular updates on cases Reduce time taken to close cases We Focussed on Those 4 Areas Time taken to establish contact with a Support Consultant Provision regular updates Time to resolve case
- 4. #DYNBC15 What we did not manage to improve on… Reminder email address support-escalation@m-hance.com OR customerservice@m-hance.com We will also add these email aliases to the bottom of case emails.
- 5. #DYNBC15 Backlog Giving Consultants More Time Back
- 6. #DYNBC15 Time to close This in turn has led to….
- 7. #DYNBC15 How Have We Been Doing…? Service Level Agreements and Satisfaction…..
- 9. #DYNBC15 Removed Auto Attendant from phone system Means no more menu selection ISO Monthly & Quarterly Management Reviews Means swift changes if necessary Please do continue to provide us with details for improvement We are here to provide the best service we can Committed to Continuous Improvement…
- 10. © m-hance ltd 2015 #DYNBC15 Linda Pearson Head of Customer Services & Support m-hance Thank you for your custom