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Access solutions guide
- 1. Classification: Public dormakaba for *dummies *not really dummies, just regular people who want to know what we do
- 2. Contents Marketing SSA 2 What does dormakaba do? Our logo Why did Dorma and Kaba merge? Our clients Our products Who do I contact for product queries? Who do I contact for solutions and other services? Why is dormakaba involved in mountain biking? Who are @team_dormakaba_sa’s brand ambassadors? Answers to questions
- 3. Marketing SSA 3 Question: What does dormakaba do? Answer: We make access in life smart and secure
- 4. This means: Marketing SSA 4 We secure your world …with door access solutions …literally anything that helps to open, close and lock a door including servicing it dormakaba is your one-stop shop for building access solutions … from automatic revolving doors, biometric entry systems, turnstiles, steel hinges, to interior glass fittings, to sliding doors, card readers for hotel rooms, coat hooks, door closers, door viewers, key cutting systems, safe locks, electronic car keys for brands such as Mercedes Benz and so much more. …if it goes on a door, you name it, we manufacture and sell it
- 5. But, Marketing SSA 5 …dormakaba is not a mass market product. It is a premium, high quality product. dormakaba is … the Ferrari of door hardware … a high-end, European design and aesthetically pleasing product this means … not everyone can afford us … but those that do can testify to the product’s reliability and quality … you pay for what you get … and we offer a service contract to ensure dormakaba products installed in buildings continue to work
- 6. To sum up Marketing SSA 6 Your trusted partner for smart and secure access solutions worldwide
- 7. Our logo Dorma (German door hardware) and Kaba (Swiss access control) joined forces in July 2016 The new dormakaba logo represents the colours associated with both brands: One line logo: Use whenever possible Two line logo: To use only in exceptional cases 7 Marketing SSA
- 8. Question: Why did Dorma and Kaba Merge? Answer: To become the 3rd biggest name in safety and security globally Marketing SSA KABA DORMA • Swiss-listed company • 8500 employees worldwide • Specializing in electronic access solutions and access control •Lodging •Physical Access Solutions •Electronic Access Solutions •Safe Locks •Master Key Systems • German family-owned company • 7500 employees worldwide • Specializing in architectural hardware and ironmongery • Door Hardware • Entrance Systems • Interior Glass Products • Service 8
- 9. Our clients These include: 1) Architects 2) Building Developers 3) Engineers 4) Quantity Surveyors 5) Interior Designers 6) Project Managers 7) Merchants/Hardware Stores 9 Marketing SSA
- 11. To sum up: Marketing SSA 11
- 12. Question: Who do I contact for product queries? Marketing SSA 12 DOOR HARDWARE Enscha Labuschagne enscha.labuschagne@dormakaba.com +27 11 510 1500 ENTRANCE SYSTEMS Hugh McGinley hugh.mcginley@dormakaba.com +27 11 510 1500 INTERIOR GLASS SYSTEMS Willem Strydom glass.za@dorma.com +27 11 510 1500 LODGING SYSTEMS Jolandie Du Plessis jolandie.duplessis@dormakaba.com +27 11 510 1500 PHYSICAL ACCESS SOLUTIONS Hannes Nortje hannes.nortje@dormakaba.com +27 11 510 1500 ELECTRONIC ACCESS & DATA Hannes Nortje hannes.nortje@dormakaba.com +27 11 510 1500 MASTER KEY & KEY SYSTEMS Travis Wentzel travis.wentzel@dormakaba.com +27 11 510 1500 SAFE LOCKS Hannes Nortje hannes.nortje@dormakaba.com +27 11 510 1500 MOVABLE WALLS Willem Strydom glass.za@dorma.com +27 11 510 1500
- 13. Question: Who do I contact for solutions and other services? Marketing SSA 13 SERVICE CONTRACTS Hugh McGinley hugh.mcginley@dormakaba.com +27 11 510 1500 Or 24-Hour Service Hotline +2786 113 6762 SPECIFICATIONS FOR PROJECTS Enscha Labuschagne enscha.labuschagne@dormakaba.com +27 11 510 1500 PRICING GLASS: glass.za@dorma.com ENS & AUTOS: automatics.za@dorma.com DHW: lisa.ndong@dormakaba.com or hilda.thomas@dormakaba.com +27 11 510 1500 CUSTOMER ACCOUNTS Joanne or Anna joanne.vandermerwe@dormakaba.com anna.jacobs@dormakaba.com +27 11 510 1500 SUPPLIER ACCOUNTS Deidre or Leandra deirdre.jones@dormakaba.com leandra.nieman@dormakaba.com +27 11 510 1500 HEALTH AND SAFETY Anika Benadie anika.benadie@dormakaba.com +27 11 510 1500 OPERATIONS Willemien Grobler willemien.grobler@dormakaba.com +27 11 510 1500 MARKETING Travis Wentzel travis.wentzel@dormakaba.com +27 11 510 1500 CUSTOMER SERVICE Heath Sherwood heath.sherwood@dormakaba.com +27 11 510 1500
- 14. Question: Why is dormakaba involved in Mountain Biking (MTB) ? Answer: Because MTB promotes a healthy living and our clients are mountain bikers Marketing SSA 14 This allows us to host unique events where clients can interact with the dormakaba MTB professionals And if they love MTB and Team dormakaba, then they will love dormakaba and want to use our products & solutions. *follow us on Twitter, Instagram and Facebook Using the @team_dormakaba_sa events and social media accounts, we are able to reach new clients and get new business as well as encourage people to explore the great outdoors …haven’t you heard that mountain biking is the new golf?
- 15. Question: Who are our @team_dormakaba_sa ambassadors? Marketing SSA 15 NICO PFITZENMAIER Former MTB World Champion Energy Healer Sports massage therapist Mentor & trainer Host of dormakaba MTB clinics @nicozen4 CANDICE LILL Olympian Elite Women’s MTB Athlete Riding partners with Vera Adrian Newlywed to Darren Lill Student @candice_mtb VERA ADRIAN Olympian Elite Women’s MTB and Road Athlete Riding partner with Candice Lill Bcomm Graduate @vera_adrian7
- 16. @team_dormakaba_sa Marketing SSA 16 *follow us on Twitter, Instagram and Facebook
- 17. Answers to Questions (that we have actually been asked) Marketing SSA 17 Q: Does dormakaba sell the glass to go with the fittings? A: No, we have business partners we can refer you to glass.za@dorma.com Q: How much is a door? A: We do not sell the actual door, rather all the components on it. What are you looking for? Q: Do we sell fire doors? How much are they? A: We sell the components on a fire door, but not the fire door itself, we have a business partner we can refer you to automatics.za@dorma.com Q: Can a dormakaba door closer carry a 500kg door? A: The door is not carried by a door closer but by the hinges. Contact DHW (Pg12&13)
- 18. Perhaps you’ve asked them too… Marketing SSA 18 Q: Is SAFE LOCK the same thing as SAFLOK A: No, SAFE LOCK refers to the product division that deals with locks on safes (contact hannes.nortje@dormakaba.com) SAFLOK refers to our brand of lodging/hospitality locks (contact jolandie.duplessis@dormakaba.com) Q: How do I order KABA products? A: Because KABA products are so unique, they need to be specified specifically. You can contact the specific product manager for more information (Pg12) Q: What should I do if I don’t have an answer for a client? A: Be clear on their query, transfer them to a department or take a message for the department and get them to urgently contact the client (Customer First) Q:Where can I buy your products ? A: Depends on the product. First contact a dormakaba specifier to assist you with product queries enscha.labuschagne@dormakaba.com
- 19. Thank you Dormakaba South Africa (Pty) Ltd 2 Gravel Drive Kya Sands Business Park Kya Sands www.dormakaba.com +27 11 510 1500
- 20. Disclaimer This communication contains certain forward-looking statements, e.g. statements using the words "believes", "assumes", "expects", or formulations of a similar kind. Such forward-looking statements are based on assumptions and expectations which the company believes to be well founded, but which could prove incorrect. They should be treated with appropriate caution because they naturally involve known and unknown risks, uncertainties and other factors which could mean that the actual results, financial situation, development or performance of the company or Group are materially different from those explicitly or implicitly assumed in these statements. Such factors include: The general economic situation / Competition with other companies / The effects and risks of new technologies / The company's ongoing capital requirements / Financing costs / Delays in the integration of acquisitions / Changes in operating expenses / Fluctuations in exchange rates and raw materials prices / Attracting and retaining skilled employees / Political risks in countries where the company operates / Changes to the relevant legislation / Realization of synergies / Other factors named in this communication If one or more of these risks, uncertainties or other factors should actually occur, or if one of the underlying assumptions or expectations proves incorrect, the consequences could be materially different from the assumed ones. In view of these risks, uncertainties and other factors, readers are cautioned not to place undue reliance on such forward-looking statements. The Company accepts no obligation to continue to report or update such forward-looking statements or adjust them to future events or developments. The Company emphasizes that past results and performances cannot lead to conclusions about future results and performances. It should also be noted that interim results are not necessarily indicative of year-end results. Persons who are unsure about investing should consult an independent financial advisor. This document constitutes neither an offer to sell nor a call to buy securities of dorma+kaba in any legal system. Kaba®, DORMA®, Com-ID®, Ilco®, La Gard®, LEGIC®, SAFLOK®, Silca® etc. are registered brands of dorma+kaba Group. Country- specific requirements or business considerations may mean that not all dorma+kaba Group products and systems are available in all markets.