The document summarizes workforce development and training programs offered through Broome Tioga Workforce New York. It outlines the partner organizations that work together to provide services including the Department of Labor, Department of Social Services, and local colleges. A wide range of training programs are described that are designed to meet the needs of job seekers and local in-demand occupations in industries such as healthcare, manufacturing, construction, and customer service. Outcomes from the previous year highlight over 9,000 customers served and nearly 1,000 employers assisted through job placement, on-the-job training programs, and other services.

1. Broome Tioga Workforce New York

2. Broome Tioga Workforce NY

3. Workforce New York Staff Dept. of Social Services: CAP/TOP, Welfare to Work, Day Care Unit NYSDOL – Employment Services WIA -Office of Employment and Training DETS–New York State Jobs Program STAR Group Broome County Transit Oneonta Job Corps Experience Works

4. Functional Alignment Department of Labor and the Office of Employment and Training Job Seeker Unit Career Services Unit Business Services Unit

5. How We Work Together Seamless Services Strong Collaborative Effort Caseworker/Career Services Teams Referrals to Workshops/Trainings OJT Contracts Shared Facilitation of Workshops Joint Advisory Committees

6. What We Offer RESOURCE ROOM Computers/Internet Access Job Postings Telephones, copier, fax machine Staff One-on-One assistance Resource library DSS Job Search

7. Job Preparation Workshops Employment Series Resume Preparation & Critique Skills Identification Basic Computer Skills Occupational Exploration Interviewing and Networking Civil Service Test Tips Budgeting (SEFCU)

9. Demand Occupations Employer Survey – training needs Southern Tier region – Occupational Demand, NYSDOL projections, Applicants to job opening ratio Employer Focus Groups Talent Pipeline

10. Trainings Healthcare Training (HHA and PCA Certification) Construction Trades Training NRF - Customer Service Certification IC3 Certification Basic Manufacturing Certification ServSafe Certifcation NRF - Retail Sales and Service

11. Healthcare Training (HHA and PCA Certification) Small class sizes – Monthly Personal Care Aide – 2 weeks – 80 hour Cost $564.00 Home Health Aide – 3 weeks – 120 hours Cost $729.00 Training Agency will interview for direct placement

12. Customer Service Certification National Professional Certification in Customer Service Documents an individual's achievement of knowledge and skills in the industry-identified Customer Service Skill Standards Sales and Service industries face staffing challenges and customer demands for superior customer service. 1 week – 24 hours Cost: $1826.00/10

13. IC3 - Internet and Core Computing Certification Worldwide certificate recognition ACE credit recommendation for college 80 hours over 4 weeks Microsoft Office - Self Paced modules Provides solid computer foundation Enhances marketability Cost $3400.00/class

14. Basic Manufacturing Certification Broome Community College 3 weeks – 20 hours/week Additional time for tutoring Includes: basic computers, technical writing, communication, hand tool usage, shop math, quality overview, reading measuring devices, assembly drawing interpretation Cost $559.00

15. ServSafe Certifcation 5 yr. Certificate designed by the National Restaurant Association Educational Foundation 1 week – 24 hours Increases employment opportunities for high-demand food service jobs Cost $1870/10

16. Construction Trades Training Pilot Program - Combines classroom and on-site construction trade training Broome Tioga Workforce NY, Broome Community College and Southern Tier Home Builders Assoc. in conjunction with local trade union and Opportunities for Broome Target 18-24 year olds (TANF and WIA) 6 week training

17. Other Training ….. Certified Nurse Assistant – Vestal Nursing Home (direct hire) Building Analyst Training – Broome and Hudson Valley Community Colleges Funding from the New York State Energy Research and Development Authority- (NYSERDA) in conjunction with New York State’s Energy $mart programs

18. Additional Services Job Search and Placement Assistance Career Counselors Veteran Representatives Employer Recruitment and Hiring Events OJT Funds Re-Employment Workshops WERC Program- Broome County Transit

19. Statistics – Year to Date 9,495 customers served at Broome Tioga Workforce NY Career Centers 8,833 new registrations 68 customers in short term training programs, 94 OJT 811 employers served 6,793 job orders listed through AJE 921 Daycare cases serving 1590 children WTW: 842 jobs obtained in 2006

20. TEAMWORK Working together and building better relationships will: Help us meet our participation rates Create a strong workforce Increase wages & EITC will put money into our local economy Client and business satisfaction