Digital transformation at Sampath Bank PLC affects employees by requiring the creation of a culture that provides employees with the right tools, technology, and flexibility to do their jobs while preparing for potential resistance to change. The bank must also offer career development opportunities and design workspaces for maximum employee experience. Knowledge management in organizations can be improved using a knowledge matrix that understands employee needs, creates a step-by-step knowledge plan with policies, rewards knowledge sharing, measures results, and builds a learning culture to stimulate innovation.